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Statistical Report for ALEPH 500


2019 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 3 1 1 4 7 3 76.057
ILS Functionality19 1 2 1 2 4 6 3 75.896
Print Functionality19 1 1 1 9 7 88.058
Electronic Functionality19 1 4 3 2 1 6 1 1 63.793
Company Satisfaction18 2 4 8 2 2 76.787
Support Satisfaction18 1 1 4 4 6 2 86.897
Support Improvement18 2 4 8 1 3 54.835
Company Loyalty19 3 1 4 5 6 97.538
Open Source Interest19 3 2 3 1 4 3 1 2 54.005

CategoryTotalYespercent
Considering new ILS19 1263.16%
Considering new Interface19 421.05%
System Installed on time?19 1684.21%

Average Collection size: 1260427

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0011


Statistics according to type and size categories

The following table presents the 2018 results according to the type and size of the library.

ALEPH 500allAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS645.84 215.67105.30125.2541101
ILSFunctionality645.41 215.24105.00124.0841101
PrintFunctionality637.11 206.70107.00127.3341101
ElectronicFunctionality633.51 213.29103.20122.8331101
SatisfactionCustomerSupport625.95 195.42105.50126.0841101
CompanyLoyalty646.63 216.19106.60127.4241101



2018 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction64 1 2 4 7 9 14 18 7 2 75.846
ILS Functionality64 1 5 7 9 11 9 11 7 4 55.415
Print Functionality63 1 2 1 6 5 19 18 11 77.117
Electronic Functionality63 8 6 9 11 9 5 8 3 2 2 33.513
Company Satisfaction62 1 1 4 9 9 10 15 10 3 75.906
Support Satisfaction62 2 2 1 1 9 6 12 13 11 5 75.956
Support Improvement60 3 5 1 14 20 1 7 7 2 54.975
Company Loyalty64 3 1 3 7 7 2 13 8 20 96.637
Open Source Interest59 24 3 6 8 5 1 6 1 5 02.932

CategoryTotalYespercent
Considering new ILS64 4773.44%
Considering new Interface64 1726.56%
System Installed on time?64 5585.94%

Average Collection size: 1547287

TypeCount
Public6
Academic44
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00015
[3] 100,001-250,00011
[4] 250,001-1,000,00015
[5] 1,000,001-10,000,00016
[6] over 10,000,0011



2017 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction118 2 3 4 4 12 19 20 36 17 1 75.796
ILS Functionality118 2 3 7 5 20 18 21 23 15 4 75.476
Print Functionality116 2 1 3 5 7 10 35 39 14 86.977
Electronic Functionality115 12 12 22 12 10 22 8 13 4 23.593
Company Satisfaction115 3 2 2 4 7 11 19 38 23 6 76.257
Support Satisfaction113 2 1 6 5 8 15 12 34 20 10 76.157
Support Improvement113 3 2 3 3 20 46 13 14 5 4 55.125
Company Loyalty113 4 3 5 3 2 12 11 22 18 33 96.657
Open Source Interest113 41 13 7 9 13 10 8 4 4 4 02.652

CategoryTotalYespercent
Considering new ILS118 7966.95%
Considering new Interface118 2016.95%
System Installed on time?118 9479.66%

Average Collection size: 1720212

TypeCount
Public8
Academic82
School0
Consortium6
Special5

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00023
[3] 100,001-250,00020
[4] 250,001-1,000,00030
[5] 1,000,001-10,000,00031
[6] over 10,000,0014



2016 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 1 5 10 8 15 35 31 15 8 65.956
ILS Functionality129 1 8 12 13 11 27 32 16 9 75.856
Print Functionality128 2 4 4 5 6 17 27 39 24 86.967
Electronic Functionality126 10 15 21 16 12 21 15 9 6 1 23.714
Company Satisfaction128 1 7 6 9 15 19 37 24 10 76.247
Support Satisfaction127 2 3 4 3 10 16 22 32 23 12 76.207
Support Improvement127 1 3 4 21 51 17 7 16 7 55.505
Company Loyalty127 4 4 3 5 10 14 15 16 23 33 96.447
Open Source Interest128 40 12 18 13 15 7 8 2 5 8 02.782

CategoryTotalYespercent
Considering new ILS130 8565.38%
Considering new Interface130 1511.54%
System Installed on time?130 11084.62%

Average Collection size: 1481089

TypeCount
Public9
Academic95
School1
Consortium3
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00029
[3] 100,001-250,00013
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00032
[6] over 10,000,0014



2015 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 3 5 4 11 14 23 26 21 2 75.866
ILS Functionality110 4 7 3 6 17 30 25 15 3 65.806
Print Functionality110 1 1 2 5 1 11 14 22 39 14 86.867
Electronic Functionality107 12 12 11 12 17 15 10 10 7 1 43.814
Company Satisfaction108 2 4 7 7 12 19 30 21 6 76.167
Support Satisfaction109 1 2 5 6 7 14 20 24 23 7 76.086
Support Improvement105 2 4 4 15 35 16 12 11 6 55.515
Company Loyalty106 4 5 4 8 15 11 20 19 20 76.297
Open Source Interest109 29 17 14 6 11 13 7 5 4 3 02.832

CategoryTotalYespercent
Considering new ILS114 6355.26%
Considering new Interface114 1311.40%
System Installed on time?114 9885.96%

Average Collection size: 2504333

TypeCount
Public7
Academic85
School0
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00021
[3] 100,001-250,00022
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00030
[6] over 10,000,0015



2014 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 8 6 9 11 22 50 21 12 76.357
ILS Functionality139 8 5 9 9 30 37 25 16 76.447
Print Functionality137 7 3 12 38 52 25 87.468
Electronic Functionality137 6 5 10 11 19 32 24 16 7 7 54.885
Company Satisfaction138 3 8 5 6 17 20 32 31 16 76.377
Support Satisfaction138 2 4 6 3 11 14 15 38 27 18 76.337
Support Improvement135 2 2 1 4 21 48 16 14 9 18 55.695
Company Loyalty138 6 4 4 6 10 9 17 32 19 31 76.327
Open Source Interest136 33 25 20 4 11 16 9 14 2 2 02.852

CategoryTotalYespercent
Considering new ILS140 6445.71%
Considering new Interface140 1812.86%
System Installed on time?140 11783.57%

Average Collection size: 1305573

TypeCount
Public15
Academic103
School0
Consortium2
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00039
[5] 1,000,001-10,000,00034
[6] over 10,000,0013



2013 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction96 1 3 2 5 5 10 12 36 16 6 76.237
ILS Functionality96 3 4 1 5 11 12 31 24 5 76.417
Print Functionality96 2 1 2 1 5 6 24 44 11 87.238
Electronic Functionality96 4 11 9 8 14 15 14 16 4 1 74.395
Company Satisfaction96 1 3 6 3 6 7 17 24 24 5 76.157
Support Satisfaction96 1 4 3 3 10 9 15 19 24 8 86.167
Support Improvement94 1 3 4 6 7 39 10 10 8 6 55.325
Company Loyalty96 7 2 5 1 8 6 10 21 16 20 76.177
Open Source Interest94 22 12 15 9 6 11 4 7 4 4 03.072

CategoryTotalYespercent
Considering new ILS99 4040.40%
Considering new Interface99 2121.21%
System Installed on time?99 8484.85%

Average Collection size: 1419886

TypeCount
Public2
Academic68
School0
Consortium3
Special5

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00018
[6] over 10,000,0013



2012 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 1 3 6 7 12 25 48 23 5 76.367
ILS Functionality130 1 5 2 8 12 24 42 30 6 76.467
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 4 8 11 15 22 37 26 5 76.127
Support Satisfaction129 1 2 7 13 7 14 23 33 23 6 75.896
Support Improvement126 2 2 4 5 17 40 17 16 18 5 55.525
Company Loyalty129 7 5 3 3 5 18 16 26 28 18 86.167
Open Source Interest128 34 16 13 12 6 15 13 10 7 2 03.123

CategoryTotalYespercent
Considering new ILS133 4634.59%
Considering new Interface133 3627.07%
System Installed on time?133 10679.70%

Average Collection size: 10677748

TypeCount
Public5
Academic92
School1
Consortium7
Special7

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00012
[3] 100,001-250,00019
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00036
[6] over 10,000,0013



2011 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 1 2 3 7 12 11 22 47 27 7 76.277
ILS Functionality135 3 8 9 10 9 15 41 31 9 76.207
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction139 2 2 7 8 12 12 24 38 21 13 76.067
Support Satisfaction138 3 1 7 7 10 16 20 40 22 12 76.097
Support Improvement139 2 2 4 7 16 51 14 13 15 15 55.615
Company Loyalty137 9 10 3 5 6 24 10 21 30 19 85.797
Open Source Interest139 32 14 20 7 13 20 16 6 3 8 03.323

CategoryTotalYespercent
Considering new ILS140 3625.71%
Considering new Interface140 4532.14%
System Installed on time?140 10877.14%

Average Collection size: 1515109

TypeCount
Public8
Academic102
School1
Consortium5
Special6

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00023
[3] 100,001-250,00019
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00034
[6] over 10,000,0014



2010 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction105 1 1 7 3 12 18 39 20 4 76.417
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction104 1 4 6 10 18 14 31 16 4 75.976
Support Satisfaction104 2 7 5 7 14 21 20 25 3 85.966
Support Improvement103 6 1 3 14 43 12 6 9 9 55.335
Company Loyalty103 6 4 5 6 17 9 22 15 19 75.987
Open Source Interest103 16 18 10 10 10 17 8 6 5 3 13.403

CategoryTotalYespercent
Considering new ILS106 2018.87%
Considering new Interface106 6359.43%
System Installed on time?106 8983.96%

Average Collection size: 1854711

TypeCount
Public4
Academic76
School0
Consortium4
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00016
[3] 100,001-250,00013
[4] 250,001-1,000,00025
[5] 1,000,001-10,000,00029
[6] over 10,000,0012



2009 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 2 2 1 7 7 16 26 37 31 4 76.267
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction131 4 1 5 4 11 20 20 35 25 6 76.007
Support Satisfaction132 4 2 5 4 12 24 27 23 20 11 65.866
Support Improvement123 3 1 2 3 14 43 19 16 11 11 55.675
Company Loyalty132 11 5 5 6 7 11 13 26 31 17 85.897
Open Source Interest131 30 10 11 12 12 15 16 15 3 7 03.664

CategoryTotalYespercent
Considering new ILS135 1611.85%
Considering new Interface135 6145.19%
System Installed on time?135 10577.78%





2008 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction66 2 1 1 6 5 8 12 20 9 2 75.806
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 2 2 7 5 7 7 16 10 7 3 65.206
Support Satisfaction66 2 1 6 11 4 13 8 13 5 3 55.055
Support Improvement0 not applicable
Company Loyalty66 6 3 3 7 7 9 8 8 8 7 55.065
Open Source Interest66 9 6 8 3 6 14 5 9 1 5 54.115

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 3756.06%
System Installed on time?66 5278.79%





2007 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 4 2 4 2 4 9 15 28 9 1 75.696
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 5 2 7 5 10 14 12 22 8 2 75.166
Support Satisfaction86 5 4 8 4 16 10 13 16 6 4 44.885
Support Improvement0 not applicable
Company Loyalty85 11 6 3 6 8 20 6 11 6 8 54.655
Open Source Interest87 17 8 11 4 13 13 4 9 3 5 03.624

CategoryTotalYespercent
Considering new ILS88 89.09%
Considering new Interface88 3438.64%
System Installed on time?88 11.14%




2019 : gen: 6.05 company 6.78 loyalty 7.53 support 6.89

2018 : gen: 5.84 company 5.90 loyalty 6.63 support 5.95

2017 : gen: 5.79 company 6.25 loyalty 6.65 support 6.15

2016 : gen: 5.95 company 6.24 loyalty 6.44 support 6.20

2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08

2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33

2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16

2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89

2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09

2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96

2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86

2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05

2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88

Comments (survey2018)

Aleph is old and everything but with vufind facing the public, we might keep aleph for another decade. (Library type: Independent Research; collection size: very large; ils satisfaction: 7)

Because we are migrating our data today, I have given answers about our current system. With Alma, we will be going through another library for support. However I joined the email list when I knew this was going forward, and I see people complaining about the timeliness of support. My favorite person at Ex Libris support told me she also works with Alma, but I will no longer have direct access. And Alma doesn't meet some of the needs because we are a membership library, and give more personalized attention to our members, which the new system will make more difficult. Staff here weren't consulted about the change. (Library type: Museum; collection size: medium; ils satisfaction: 8)

[...] is in the process of migrating to Alma from Aleph. Go live will be July 2019. We are going from "classic primo" to Primo VE so this is also a new implementation, but a change of systems on the backend. The contract is very vanilla, and does not include any enhancements to the product. (Library type: Academic; collection size: very large; ils satisfaction: 7)

I was more impressed with the Sierra presentation, Alma seemd very similar to Aleph500 (Library type: Academic; collection size: small; ils satisfaction: 4)

planned migration to Sierra was aborted; new ITN in progress (Library type: Academic; collection size: very large; ils satisfaction: 1)

Wir sind Teilnehmer eines nationalen Konsortialprojekts das sich für den zukünftigen Betrieb mit Alma / Primo entschieden hat. Bei individueller Evaluation wären wir bei EBSCO-Discovery geblieben, und hätten auch Open Source Systeme evaluiert. (Library type: Academic; collection size: large; ils satisfaction: 6)

We are going through ALMA training currently it is well organized and also supported by a [...] support team which is our first resource, no the ALMA team. I feel the ALMA trainers are too deep into the intricacies of the system to explain it to the user and the trainers are not the best presenters on webinars. [...] is doing something called the "guided path " which is helping many of the smaller campuses, such as ours, get this done for a basic implementation. Honestly we do not need all the features of ALMA but I am looking forward to having an updated system that does not require we install a client on our PC's as that can be an issue with IT support. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We will be releasing an RFP in the near future for a new ILS. (Library type: Museum; collection size: large; ils satisfaction: 3)

Member of [...] Library Consortium with centrally managed catalog; small number of specialized physical items and do not use the catalog for electronic resources; decisions about migration would be made with consortium; name of library has changed to "[...] ". (Library type: Academic; collection size: very small; ils satisfaction: 7)

The ILS is not user-friendly. The interface feels outdated. Finding information about students who have a history of turning in things late or have fines on their accounts is difficult. It should allow customizable options for library needs since one size doesn't fit all for ILS. The lack of training and direct customer support does not coincide in today's world of modernization of communication lines (no text messaging, Twitter support, chat with support team, etc.). Being able to use the ILS in mobile devices would be useful. This ILS also doesn't seem to align very well with a college community servicing multiple campuses since we cannot communicate with one another through the ILS. Waivers should have more than just a comment box, but rather something else that helps to ID the individual who made the waiver, campus they are from, date/time, etc. (Library type: Academic; collection size: very small; ils satisfaction: 4)

Currently in [...] system wide migration process from Aleph to Alma. Anticipated go-live in Summer 2019. (Library type: Academic; collection size: medium; ils satisfaction: 8)

We are currently transitiongig from ALEPH to ALMA with an expected go-live date of July 1, 2019 (Library type: Academic; collection size: medium; ils satisfaction: 6)

We recently conducted an RFP process. Although not the top vendor for some, overall it was decided Ex Libris Alma and Primo VE will provide more opportunities for providing services to our users. The contract was signed in late December. (Library type: Academic; collection size: very large; ils satisfaction: 3)

Discovery interface changing from Endeca to Blacklight in January 2019. [...] (Library type: Academic; collection size: very large; ils satisfaction: 4)

ILS