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Average responses by Category (2010 - 2018)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '200000') (CollectionSize < '1000001') (2018)

Year Symphony Voyager OCLC WMS Alma Sierra Millennium
20106.17 5.87 -- -- -- 6.77
20116.08 5.81 -- -- -- 6.40
20126.54 5.63 -- -- -- 6.03
20137.00 6.11 -- -- 6.40 5.27
20146.97 5.85 7.25 6.50 5.64 5.57
20156.94 6.20 7.10 6.17 5.00 5.47
20167.05 5.30 6.95 6.39 5.07 4.20
20176.98 6.50 6.46 6.07 5.29 5.04
20187.20 6.53 6.04 5.81 4.86 4.00

Threshold: 12. Number of required responses for product to be included in the analysis.

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