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Average responses by Category (2010 - 2018)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '1000001') (2018)

Year Symphony Voyager ALEPH 500 Alma Sierra
2010-- 5.94 5.85 -- --
20115.33 5.71 6.16 -- --
20125.65 5.52 5.86 -- 6.89
20136.44 5.86 6.56 -- 6.65
20146.63 6.64 6.66 6.26 5.88
20157.11 6.57 6.59 6.58 5.29
20166.73 6.62 7.13 6.49 5.60
20176.83 6.08 6.20 6.26 4.95
20186.75 6.33 6.08 5.86 4.46

Threshold: 12. Number of required responses for product to be included in the analysis.

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