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Average responses by Category (2010 - 2018)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '0') (CollectionSize < '200001') (2018)

Year OPALS Koha (BW) Horizon AGent VERSO OCLC WMS Symphony Alma Voyager Sierra ALEPH 500 Millennium
2010-- -- 7.17 -- -- 5.47 -- 5.62 -- 5.48 6.76
2011-- -- 7.41 8.58 -- 6.25 -- 6.48 -- 5.89 6.67
2012-- -- 6.80 7.86 6.86 6.14 -- 5.41 7.92 6.04 6.59
2013-- 8.00 -- -- 7.13 6.54 -- 6.00 6.91 6.05 6.66
2014-- 7.28 7.47 -- 7.46 6.32 -- 5.62 6.69 6.43 6.23
2015-- 7.85 8.07 8.33 7.09 6.73 -- 5.41 5.54 5.82 5.56
2016-- 7.81 7.85 -- 7.24 6.78 6.03 5.83 6.03 5.00 4.72
20178.82 7.71 7.47 8.21 7.02 6.67 6.04 5.97 5.92 6.39 4.67
20188.81 7.93 7.79 7.53 6.96 6.83 6.09 5.95 5.57 5.42 5.06

Threshold: 12. Number of required responses for product to be included in the analysis.

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