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Average responses by Category (2007 - 2018)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (2018)

Year OPALS Koha (BW) AGent VERSO Horizon Koha Library.Solution Symphony OCLC WMS Voyager Alma ALEPH 500 Sierra Millennium
2007-- -- -- 5.70 -- -- 5.52 -- 4.77 -- 4.67 -- 6.37
2008-- -- 7.58 5.07 -- -- 4.81 -- 5.64 -- 4.96 -- 6.35
2009-- -- 8.07 5.58 -- 7.00 5.73 -- 5.71 -- 5.80 -- 6.55
2010-- -- -- 5.44 -- -- 5.62 -- 5.74 -- 5.96 -- 6.75
2011-- -- 8.62 6.52 6.85 -- 6.06 -- 6.08 -- 5.98 -- 6.54
2012-- -- 7.86 6.58 -- -- 6.19 6.80 5.54 -- 5.83 7.33 6.35
2013-- 7.85 -- 6.47 8.38 -- 6.69 7.16 6.00 7.08 6.34 6.59 5.93
2014-- 7.26 -- 6.57 7.36 -- 6.58 7.30 5.92 6.42 6.43 6.10 5.63
20158.67 7.81 8.33 6.77 7.25 -- 6.87 7.12 5.99 6.38 5.80 5.26 5.19
20168.83 7.86 -- 6.91 6.97 -- 6.85 7.10 5.88 6.35 6.11 5.54 4.24
20178.78 7.80 8.21 7.00 7.32 8.08 6.82 6.72 6.19 6.11 6.13 5.41 4.82
20188.83 7.88 7.53 7.36 7.00 7.00 6.96 6.58 6.24 5.95 5.62 5.02 4.20

Threshold: 12. Number of required responses for product to be included in the analysis.

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