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Statistical Report for Voyager


2018 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 3 4 3 13 14 8 2 2 65.406
ILS Functionality50 3 10 5 12 12 4 1 3 55.025
Print Functionality50 1 2 4 2 12 13 11 5 76.567
Electronic Functionality50 2 7 3 9 9 8 6 4 2 33.964
Company Satisfaction50 2 1 5 6 12 12 10 2 66.226
Support Satisfaction48 2 2 3 5 10 12 12 2 76.357
Support Improvement50 1 1 11 16 6 6 7 2 55.585
Company Loyalty49 3 1 1 2 3 6 6 4 11 12 96.357
Open Source Interest50 16 4 4 2 5 7 2 4 1 5 03.323

CategoryTotalYespercent
Considering new ILS50 3876.00%
Considering new Interface50 1122.00%
System Installed on time?50 4182.00%

Average Collection size: 5413004

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0009
[3] 100,001-250,0008
[4] 250,001-1,000,00016
[5] 1,000,001-10,000,00011
[6] over 10,000,0014


Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

VoyagerallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1195.66 355.49325.66245.3800002
ILSFunctionality1185.61 345.71325.56245.1300002
PrintFunctionality1166.95 346.38307.33246.8800002
ElectronicFunctionality1173.81 343.82323.91243.6300002
SatisfactionCustomerSupport1186.23 345.97326.50246.0800002
CompanyLoyalty1186.57 356.06326.97246.7100002



2017 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction119 1 6 9 11 28 18 28 17 1 55.666
ILS Functionality118 2 5 8 18 26 15 22 18 4 55.616
Print Functionality116 3 3 9 17 41 36 7 76.957
Electronic Functionality117 8 16 18 12 20 9 14 13 5 2 43.814
Company Satisfaction119 1 3 1 16 14 25 29 26 4 76.236
Support Satisfaction118 2 2 4 10 17 26 27 23 7 76.236
Support Improvement117 1 1 5 13 57 10 12 13 5 55.535
Company Loyalty118 3 1 3 3 11 13 17 16 23 28 96.577
Open Source Interest117 20 15 18 7 15 9 9 10 10 4 03.563

CategoryTotalYespercent
Considering new ILS119 8268.91%
Considering new Interface119 1512.61%
System Installed on time?119 11294.12%

Average Collection size: 2797448

TypeCount
Public0
Academic91
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00025
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00027
[6] over 10,000,0016



2016 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction117 2 4 3 9 13 16 29 21 17 3 65.586
ILS Functionality116 2 3 5 14 11 18 23 20 12 8 65.476
Print Functionality117 1 3 3 6 7 19 31 31 16 76.817
Electronic Functionality115 9 10 26 17 9 19 13 7 4 1 23.583
Company Satisfaction115 1 3 7 6 6 17 16 28 27 4 75.987
Support Satisfaction112 3 2 5 5 11 13 16 22 26 9 86.037
Support Improvement112 2 1 1 9 22 48 7 8 9 5 55.125
Company Loyalty116 2 2 2 5 12 14 13 30 11 25 76.387
Open Source Interest117 26 13 10 7 14 17 7 11 6 6 03.564

CategoryTotalYespercent
Considering new ILS117 7967.52%
Considering new Interface117 1815.38%
System Installed on time?117 10791.45%

Average Collection size: 3728028

TypeCount
Public0
Academic90
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00022
[4] 250,001-1,000,00032
[5] 1,000,001-10,000,00027
[6] over 10,000,0018



2015 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 1 1 4 6 13 19 33 16 21 1 65.756
ILS Functionality115 1 2 8 11 23 29 17 18 6 65.906
Print Functionality113 1 4 7 8 19 25 32 17 86.907
Electronic Functionality113 1 17 16 11 17 18 21 6 4 2 64.054
Company Satisfaction113 3 7 12 21 21 22 19 8 76.056
Support Satisfaction113 2 5 5 13 17 14 21 30 6 86.087
Support Improvement111 1 2 4 13 53 14 16 4 4 55.385
Company Loyalty115 5 2 3 5 4 16 19 22 17 22 76.277
Open Source Interest109 24 11 10 12 7 13 6 10 10 6 03.673

CategoryTotalYespercent
Considering new ILS120 8268.33%
Considering new Interface120 1714.17%
System Installed on time?120 10789.17%

Average Collection size: 2289918

TypeCount
Public0
Academic85
School1
Consortium1
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00027
[6] over 10,000,0017



2014 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 3 5 9 15 16 38 37 22 2 65.786
ILS Functionality148 5 6 12 16 20 33 31 20 5 65.666
Print Functionality148 4 3 8 25 39 56 13 87.117
Electronic Functionality145 6 16 21 17 18 16 24 19 6 2 64.174
Company Satisfaction147 2 1 3 12 11 27 23 38 24 6 75.936
Support Satisfaction147 1 3 6 8 12 24 30 32 22 9 75.906
Support Improvement146 1 2 6 5 22 65 18 11 8 8 55.235
Company Loyalty149 10 5 9 5 11 26 12 26 27 18 85.666
Open Source Interest145 35 26 14 7 15 18 12 9 3 6 03.022

CategoryTotalYespercent
Considering new ILS151 10267.55%
Considering new Interface151 2617.22%
System Installed on time?151 13388.08%

Average Collection size: 1939716

TypeCount
Public0
Academic128
School0
Consortium1
Special3

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00039
[3] 100,001-250,00032
[4] 250,001-1,000,00036
[5] 1,000,001-10,000,00029
[6] over 10,000,0015



2013 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 1 3 6 7 11 21 42 19 1 76.157
ILS Functionality112 2 4 3 6 16 24 32 22 3 76.207
Print Functionality112 2 4 4 12 31 43 16 87.318
Electronic Functionality111 1 6 14 17 7 17 21 18 7 3 64.805
Company Satisfaction110 1 2 3 7 7 11 21 42 14 2 76.027
Support Satisfaction110 5 2 5 10 14 26 31 15 2 75.866
Support Improvement109 2 1 8 7 56 10 12 9 4 55.395
Company Loyalty110 2 1 2 8 5 15 23 24 17 13 76.216
Open Source Interest110 27 12 13 6 9 15 12 9 4 3 03.283

CategoryTotalYespercent
Considering new ILS114 5951.75%
Considering new Interface114 3026.32%
System Installed on time?114 10390.35%

Average Collection size: 1534747

TypeCount
Public0
Academic85
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,00025
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00024
[6] over 10,000,0013



2012 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction171 4 1 8 11 13 21 37 55 20 1 75.756
ILS Functionality171 1 3 8 15 10 29 28 43 30 4 75.816
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction169 3 3 6 11 16 22 29 54 25 75.766
Support Satisfaction168 4 5 5 13 17 23 33 45 22 1 75.576
Support Improvement162 8 5 1 4 28 65 15 24 10 2 55.015
Company Loyalty170 7 3 6 12 12 33 20 38 14 25 75.816
Open Source Interest167 32 17 19 16 9 32 16 12 5 9 03.593

CategoryTotalYespercent
Considering new ILS172 8448.84%
Considering new Interface172 5632.56%
System Installed on time?172 15489.53%

Average Collection size: 1439754

TypeCount
Public0
Academic136
School0
Consortium1
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00022
[3] 100,001-250,00039
[4] 250,001-1,000,00053
[5] 1,000,001-10,000,00030
[6] over 10,000,0014



2011 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction154 1 4 17 5 18 27 56 22 4 76.077
ILS Functionality152 1 8 16 7 16 26 44 31 3 76.007
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction154 1 1 4 10 12 16 22 54 27 7 76.217
Support Satisfaction152 3 7 11 5 18 23 47 30 8 76.167
Support Improvement149 2 2 4 7 13 62 16 19 15 9 55.525
Company Loyalty154 5 2 12 10 30 17 34 24 20 76.107
Open Source Interest152 25 16 16 16 12 21 17 13 10 6 03.794

CategoryTotalYespercent
Considering new ILS154 6038.96%
Considering new Interface154 6240.26%
System Installed on time?154 13990.26%

Average Collection size: 1940682

TypeCount
Public0
Academic117
School0
Consortium2
Special4

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00019
[3] 100,001-250,00036
[4] 250,001-1,000,00051
[5] 1,000,001-10,000,00023
[6] over 10,000,0016



2010 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction123 4 3 10 25 25 42 13 1 76.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction123 1 5 5 11 18 30 39 13 1 75.906
Support Satisfaction120 4 4 4 11 21 32 23 20 1 65.796
Support Improvement118 3 3 6 11 52 14 18 11 55.335
Company Loyalty121 2 3 4 5 13 27 15 28 17 7 75.776
Open Source Interest120 11 16 16 14 9 18 9 8 9 10 54.074

CategoryTotalYespercent
Considering new ILS124 4032.26%
Considering new Interface124 6451.61%
System Installed on time?124 10685.48%

Average Collection size: 1095582

TypeCount
Public1
Academic97
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00021
[3] 100,001-250,00027
[4] 250,001-1,000,00037
[5] 1,000,001-10,000,00017
[6] over 10,000,0012



2009 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction164 8 10 9 31 39 41 22 4 75.916
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction162 1 1 7 12 17 23 35 45 19 2 75.736
Support Satisfaction162 1 3 11 15 12 20 26 44 25 5 75.726
Support Improvement153 2 5 8 8 18 54 17 17 18 6 55.275
Company Loyalty160 11 5 5 11 14 22 20 42 17 13 75.516
Open Source Interest164 24 19 23 11 8 23 16 19 12 9 03.974

CategoryTotalYespercent
Considering new ILS164 3118.90%
Considering new Interface164 8954.27%
System Installed on time?164 14286.59%





2008 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction87 6 5 8 5 23 21 17 2 66.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 1 1 5 9 5 16 15 23 11 1 75.596
Support Satisfaction87 1 4 3 10 5 13 19 14 14 4 65.576
Support Improvement0 not applicable
Company Loyalty87 5 3 10 7 7 12 11 13 13 6 75.145
Open Source Interest86 10 7 10 6 4 14 7 10 4 14 54.665

CategoryTotalYespercent
Considering new ILS87 1921.84%
Considering new Interface87 4045.98%
System Installed on time?87 8395.40%





2007 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 3 12 3 17 19 22 5 1 75.516
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 5 9 14 13 17 24 21 5 1 64.935
Support Satisfaction108 4 5 9 13 14 14 18 19 10 2 74.885
Support Improvement0 not applicable
Company Loyalty105 16 2 11 13 9 25 9 8 6 6 54.155
Open Source Interest107 10 8 12 12 13 12 15 12 6 7 64.354

CategoryTotalYespercent
Considering new ILS111 2421.62%
Considering new Interface111 5347.75%
System Installed on time?111 10.90%




2018 : gen: 5.40 company 6.22 loyalty 6.35 support 6.35

2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23

2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03

2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08

2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90

2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86

2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57

2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16

2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79

2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72

2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57

2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88

Comments (survey2017)

[...] is part of the [...] consortium currently investigating a consortial purchase of a next-gen ILS. We are hoping to select and migrate in 2018. Voyager (Ex Libris) has been reliable and has worked well for us but is too print-focused. (Library type: Academic; collection size: large; ils satisfaction: 6)

We continue to investigate Alma and Primo, but we are already understaffed and the thought of undertaking a conversion of this magnitude is impossible without additional people which administration will not provide. It is becoming increasingly difficult to manage electronic resources in Voyager as well as to keep in step with University IT and Windows requirements. The University is also migrating to Workday and Voyager will not interface with that either. Very frustrating. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We had a terrible experience upgrading this past summer. We had a contract stating that we would be upgraded to 9.2.1 and was upgraded to version 10. The upgrade took longer than planned, and then needed to be rolled back to the version agreed upon. Our upgrade engineer refused to communicate via phone, and this experience was nothing like the 12+ years of Voyager upgrades I have dealt with. It also took months to have Voyager schedule our upgrade. I had to call and fuss at customer service. (Library type: Academic; collection size: medium; ils satisfaction: 3)

We are hoping that FOLIO will develop sufficiently to become a viable open source alternative for academic libraries. (Library type: Academic; collection size: very large; ils satisfaction: 6)

It appears that the willingness and/or ability of ExLibris to support its legacy products is waning as more libraries move to Alma. (Library type: Academic; collection size: very large; ils satisfaction: 6)

The # above is only for print resources (Library type: Academic; collection size: medium; ils satisfaction: 2)

I wouldn't be surprised if, after we complete our evaluations, we go with Alma from Ex Libris. It seems to have almost everything we need. (Library type: Independent Research; collection size: large; ils satisfaction: 6)

We are interested in migrating to a more modern ILS, but are waiting for the[...] to negotiate a system-wide purchase. (Library type: Academic; collection size: medium; ils satisfaction: 6)

We anticipate making a decision in the next 18 months about the next ILS. (Library type: Theology; collection size: very large; ils satisfaction: 5)

Ex Libris's continued support for Voyager is appreciated, but there is a limit to how much functionality can be added, at this point, to a system built on an older platform. We are eager to move to a modern web-based system that will handle e-material better and integrate fully with our discovery tool. That said, we have seen an improvement in performance and cooperation between Summon and Voyager since the ProQuest acquisition last year. As soon as we receive funding, we will start the RFP process. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We are in the process of implementing Alma as a member of the [...] Scheduled to go-live on July 2018 (Library type: Academic; collection size: very large; ils satisfaction: 6)

Our ILS (Voyager) has been in use for over a decade, and users find it acceptable in terms of features and performance for managing circulation, cataloging, reporting, and other tasks as necessary. [...] (Library type: Academic; collection size: medium; ils satisfaction: 3)

My staff appreciates the company's issues alerts - for example, when the ILS goes out of service. (Library type: State; collection size: very large; ils satisfaction: 8)

We are currently about to begin our migration from Voyager to Alma during the first half of 2018. (Library type: Academic; collection size: very large; ils satisfaction: 4)

We are very impressed with Alma / Primo. (Library type: Academic; collection size: medium; ils satisfaction: 2)

Thank you! (Library type: Medical; collection size: very small; ils satisfaction: 8)

We're aware that Ex Libris views Alma as the product of the future, but it would represent a loss of functionality for us. Keeping an eye on developments with Folio and Evergreen as options when Voyager reaches end of life. (Library type: Independent Research; collection size: large; ils satisfaction: 7)

We use Ex Libris Voyager in a limited way, not having implemented Circulation, but it suits us and the company keep it updated so it is not worth changing (Library type: Law; collection size: medium; ils satisfaction: 7)

Although Alma/Primo have been acquired, migration will not take place before next year (Library type: National; collection size: very large; ils satisfaction: 5)

We feel the new LMS platforms have matured enough for us to seriously consider adopting one to replace our ILS. We have recognized the limitations of our ILS for a long time, but the next-gen products did not have enough functionality to warrant dumping our ILS. It seemed the next-gen products were built with brand-new functionality, without the basis of the existing functionality we have relied on for decades. The new platforms are finally catching up and incorporate enough of both old and new functionality. (Library type: Academic; collection size: medium; ils satisfaction: 5)

[...] The comments above reflect an old Voyager system (it chugs along, reliable, support is good but there is really no development) with Summon discovery and Intota ERM/360 Link. Intota has been a disappointment as it was not developed from its initial form, and Summon is current but has some issues that we have discussed with Ex Libris, but some important ones have not been resolved, e.g. accurate date sort has been a sore point. We have talked with Ex Libris about it. (Library type: Academic; collection size: very large; ils satisfaction: 2)

Voyager works but it is an aging product with few new developments (Library type: Academic; collection size: very large; ils satisfaction: 6)

Finnish libraries founded a consortium to acquire a new library system including 46 libraries. Library of Parliament is among these libraries. On our behalf we would prioritize a commercial system for our library, since we do not have resources for maintenance and development work for an open source system. Open source system would be a possible option only provided that maintenance and development work would be covered by a third party. In principle we would warmly support the idea of open source system, but in practice we need to consider the realities of the resources and practices in our organization. (Library type: Government Agency; collection size: medium; ils satisfaction: 7)

Answered this with Voyager in mind as our migration is not yet completed. Next year's survey will reflect our post migration! Thank you for your hard work and contributions to our profession. (Library type: Medical; collection size: medium; ils satisfaction: 2)

We installed Primo in 2007. It is not hosted. We do not use most of Primo's features. We would use even fewer of Alma's features. We simply don't have the required staff to administer these products. (Library type: Academic; collection size: medium; ils satisfaction: 1)

The [...] as signed a contract with Ex Libris. We plan to be in production (Library type: Academic; collection size: very large; ils satisfaction: 7)

Voyager is by far the most expensive single application that we license, yet most components of the system have been stagnant for a very long time. Clearly very little of what Voyager customers pay is reinvested in the product. One could speculate that this is a deliberate decision on the part of the vendor to extract maximum revenues for minimal effort while at the same time providing an impetus for their customers to migrate to the vendor's newer, even more expensive products. (Library type: Academic; collection size: very large; ils satisfaction: 5)

We presently have good relations with ExLibris. We would like to see how the field of Next Generation ILS's develop before making any move. Some of the delays with support occurring after the merger with Serials Solutions have been remedied. (Library type: ; collection size: very large; ils satisfaction: 6)

[...] (Library type: Academic; collection size: medium; ils satisfaction: 4)

We are part of a large consortia (over 90 libraries) and any decision on new ILS system will be decided by the consortia. There are not too many viable systems remaining. We would look at open source but it would need to be a system that could work in a consortia setting. We do use the VuFind system for the discovery layer of our online catalog and we do like the functionality of this open source system. We do plan on keeping this our discovery layer of the online catalog even after vendor ILS system is selected through the RFP process. Maybe a combination of open source and venfor based backend system is best way forward. (Library type: Academic; collection size: very large; ils satisfaction: 5)

When we implemented Voyager in 2001 it was very suitable for our needs at that time and still performs those functions well. We are now at the stage where in 2018 we require the same and also more functionality (especially with regard to eresource management and data manipulation) and a more modern system so will be looking at the ILS market in the near future. (Library type: State; collection size: very large; ils satisfaction: 5)

90% of the library's print collection is stored in a remote storage facility; still processing items to be sent to this facility. Items already part of the facility's inventory are claimed as Resource In Common for this library, and remain part of this library's original inventory. (Library type: Medical; collection size: medium; ils satisfaction: 8)

ILS