Statistical Report for Voyager
| 2022 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 20 |
1 | | 2 | 3 | 1 | | 5 | 5 | 2 | 1 | 6 | 5.35 | 6 |
|---|
| ILS Functionality | 20 |
| 1 | 3 | 3 | | 1 | 4 | 4 | 3 | 1 | 6 | 5.30 | 6 |
|---|
| Print Functionality | 20 |
| 1 | | | 2 | 1 | 2 | 2 | 8 | 4 | 8 | 7.00 | 8 |
|---|
| Electronic Functionality | 20 |
1 | 3 | 2 | 4 | 1 | 1 | 3 | 2 | 2 | 1 | 3 | 4.25 | 4 |
|---|
| Company Satisfaction | 20 |
1 | | | 2 | 1 | 3 | 2 | 3 | 7 | 1 | 8 | 6.15 | 7 |
|---|
| Support Satisfaction | 20 |
| 1 | | 1 | 1 | | 5 | 2 | 8 | 2 | 8 | 6.70 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 20 |
3 | 1 | | | 1 | 3 | 3 | 1 | 3 | 5 | 9 | 5.70 | 6 |
|---|
| Open Source Interest | 17 |
1 | | 2 | 1 | | 1 | 2 | 2 | 3 | 3 | 8 | 6.41 | 6 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
13 | 65.00% |
|---|
| Considering new Interface | 20 |
4 | 20.00% |
|---|
| System Installed on time? | 20 |
0 | 0.00% |
|---|
| Average Collection size: |
| 10637491 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2021 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | 2 | 1 | 9 | 1 | 2 | 6 | 3 | | 4 | 5.25 | 5 |
|---|
| ILS Functionality | 24 |
| | 1 | 4 | 5 | 2 | 4 | 6 | 2 | | 7 | 5.25 | 6 |
|---|
| Print Functionality | 24 |
| | | 1 | 2 | | 4 | 4 | 8 | 5 | 8 | 7.17 | 8 |
|---|
| Electronic Functionality | 24 |
| 4 | 5 | 4 | 2 | 4 | | 2 | 3 | | 2 | 3.83 | 3 |
|---|
| Company Satisfaction | 23 |
| | | 2 | | | 4 | 7 | 8 | 2 | 8 | 7.00 | 7 |
|---|
| Support Satisfaction | 23 |
| | | | | 1 | 5 | 4 | 10 | 3 | 8 | 7.39 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 23 |
| 1 | 1 | 1 | | | 3 | 7 | 5 | 5 | 7 | 6.87 | 7 |
|---|
| Open Source Interest | 19 |
3 | 1 | | 4 | 1 | 1 | 2 | 2 | 4 | 1 | 3 | 4.68 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
17 | 70.83% |
|---|
| Considering new Interface | 24 |
6 | 25.00% |
|---|
| System Installed on time? | 24 |
0 | 0.00% |
|---|
| Average Collection size: |
| 9654241 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 13 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2020 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| | | 3 | 1 | 9 | 6 | 12 | 1 | | 7 | 5.81 | 6 |
|---|
| ILS Functionality | 32 |
| | 2 | 2 | 5 | 5 | 8 | 7 | 2 | 1 | 6 | 5.53 | 6 |
|---|
| Print Functionality | 32 |
| | 1 | | | 2 | 2 | 15 | 9 | 3 | 7 | 7.13 | 7 |
|---|
| Electronic Functionality | 31 |
2 | 4 | 3 | 4 | 3 | 5 | 6 | 3 | 1 | | 6 | 4.00 | 4 |
|---|
| Company Satisfaction | 31 |
| | | 2 | 1 | 3 | 4 | 10 | 8 | 3 | 7 | 6.77 | 7 |
|---|
| Support Satisfaction | 31 |
| | | 2 | 2 | 2 | 2 | 7 | 8 | 8 | 8 | 7.13 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 30 |
| | 1 | 1 | 2 | 4 | 1 | 10 | 1 | 10 | 7 | 6.90 | 7 |
|---|
| Open Source Interest | 24 |
5 | | 4 | 2 | | 4 | 2 | 1 | 3 | 2 | 0 | 4.38 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 32 |
24 | 75.00% |
|---|
| Considering new Interface | 32 |
6 | 18.75% |
|---|
| System Installed on time? | 32 |
0 | 0.00% |
|---|
| Average Collection size: |
| 8861679 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 23 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2019 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 51 |
| | 1 | 6 | 6 | 13 | 8 | 10 | 7 | | 5 | 5.55 | 5 |
|---|
| ILS Functionality | 51 |
| 1 | 2 | 7 | 7 | 9 | 10 | 8 | 6 | 1 | 6 | 5.33 | 5 |
|---|
| Print Functionality | 51 |
| | | | 2 | 2 | 12 | 15 | 17 | 3 | 8 | 7.02 | 7 |
|---|
| Electronic Functionality | 50 |
2 | 8 | 10 | 9 | 5 | 7 | 4 | 2 | 2 | 1 | 2 | 3.46 | 3 |
|---|
| Company Satisfaction | 50 |
| | 1 | 3 | 4 | 7 | 13 | 11 | 10 | 1 | 6 | 6.12 | 6 |
|---|
| Support Satisfaction | 51 |
| | 1 | 1 | 4 | 7 | 8 | 10 | 16 | 4 | 8 | 6.63 | 7 |
|---|
| Support Improvement | 50 |
2 | | | 2 | 7 | 19 | 10 | 3 | 6 | 1 | 5 | 5.34 | 5 |
|---|
| Company Loyalty | 51 |
| | 3 | 1 | 5 | 4 | 7 | 5 | 10 | 16 | 9 | 6.86 | 8 |
|---|
| Open Source Interest | 48 |
13 | 3 | 5 | 5 | 3 | 3 | 8 | 2 | 1 | 5 | 0 | 3.54 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 51 |
42 | 82.35% |
|---|
| Considering new Interface | 51 |
9 | 17.65% |
|---|
| System Installed on time? | 51 |
47 | 92.16% |
|---|
| Average Collection size: |
| 5433015 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 37 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 11 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2018 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
1 | 1 | 4 | 7 | 6 | 15 | 21 | 11 | 3 | 2 | 6 | 5.27 | 6 |
|---|
| ILS Functionality | 71 |
1 | | 3 | 14 | 10 | 13 | 17 | 8 | 2 | 3 | 6 | 4.99 | 5 |
|---|
| Print Functionality | 71 |
1 | | | 2 | 6 | 4 | 18 | 17 | 17 | 6 | 6 | 6.58 | 7 |
|---|
| Electronic Functionality | 70 |
4 | 11 | 5 | 11 | 14 | 9 | 9 | 5 | | 2 | 4 | 3.74 | 4 |
|---|
| Company Satisfaction | 70 |
1 | | 2 | 1 | 6 | 8 | 17 | 16 | 16 | 3 | 6 | 6.29 | 7 |
|---|
| Support Satisfaction | 68 |
1 | | 2 | 3 | 3 | 6 | 14 | 19 | 17 | 3 | 7 | 6.40 | 7 |
|---|
| Support Improvement | 70 |
1 | | | 1 | 17 | 20 | 10 | 8 | 11 | 2 | 5 | 5.61 | 5 |
|---|
| Company Loyalty | 68 |
4 | 2 | 1 | 2 | 4 | 6 | 7 | 7 | 18 | 17 | 8 | 6.53 | 8 |
|---|
| Open Source Interest | 68 |
20 | 7 | 7 | 4 | 7 | 8 | 3 | 4 | 1 | 7 | 0 | 3.21 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 71 |
59 | 83.10% |
|---|
| Considering new Interface | 71 |
18 | 25.35% |
|---|
| System Installed on time? | 71 |
61 | 85.92% |
|---|
| Average Collection size: |
| 4703474 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 57 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 12 |
|---|
| [4] 250,001-1,000,000 | 20 |
|---|
| [5] 1,000,001-10,000,000 | 20 |
|---|
| [6] over 10,000,001 | 5 |
|---|
Statistics according to type and size categories
The following table presents the 2017 results according to the type and size of the library.
| Voyager | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 119 | 5.66 |
35 | 5.49 | 32 | 5.66 | 24 | 5.38 | 0 | | 0 | | 0 | | 0 | | 2 | |
|---|
| ILSFunctionality | 118 | 5.61 |
34 | 5.71 | 32 | 5.56 | 24 | 5.13 | 0 | | 0 | | 0 | | 0 | | 2 | |
|---|
| PrintFunctionality | 116 | 6.95 |
34 | 6.38 | 30 | 7.33 | 24 | 6.88 | 0 | | 0 | | 0 | | 0 | | 2 | |
|---|
| ElectronicFunctionality | 117 | 3.81 |
34 | 3.82 | 32 | 3.91 | 24 | 3.63 | 0 | | 0 | | 0 | | 0 | | 2 | |
|---|
| SatisfactionCustomerSupport | 118 | 6.23 |
34 | 5.97 | 32 | 6.50 | 24 | 6.08 | 0 | | 0 | | 0 | | 0 | | 2 | |
|---|
| CompanyLoyalty | 118 | 6.57 |
35 | 6.06 | 32 | 6.97 | 24 | 6.71 | 0 | | 0 | | 0 | | 0 | | 2 | |
|---|
| 2017 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 119 |
| 1 | 6 | 9 | 11 | 28 | 18 | 28 | 17 | 1 | 5 | 5.66 | 6 |
|---|
| ILS Functionality | 118 |
| 2 | 5 | 8 | 18 | 26 | 15 | 22 | 18 | 4 | 5 | 5.61 | 6 |
|---|
| Print Functionality | 116 |
| | | 3 | 3 | 9 | 17 | 41 | 36 | 7 | 7 | 6.95 | 7 |
|---|
| Electronic Functionality | 117 |
8 | 16 | 18 | 12 | 20 | 9 | 14 | 13 | 5 | 2 | 4 | 3.81 | 4 |
|---|
| Company Satisfaction | 119 |
| 1 | 3 | 1 | 16 | 14 | 25 | 29 | 26 | 4 | 7 | 6.23 | 6 |
|---|
| Support Satisfaction | 118 |
| 2 | 2 | 4 | 10 | 17 | 26 | 27 | 23 | 7 | 7 | 6.23 | 6 |
|---|
| Support Improvement | 117 |
1 | | 1 | 5 | 13 | 57 | 10 | 12 | 13 | 5 | 5 | 5.53 | 5 |
|---|
| Company Loyalty | 118 |
3 | 1 | 3 | 3 | 11 | 13 | 17 | 16 | 23 | 28 | 9 | 6.57 | 7 |
|---|
| Open Source Interest | 117 |
20 | 15 | 18 | 7 | 15 | 9 | 9 | 10 | 10 | 4 | 0 | 3.56 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 119 |
82 | 68.91% |
|---|
| Considering new Interface | 119 |
15 | 12.61% |
|---|
| System Installed on time? | 119 |
112 | 94.12% |
|---|
| Average Collection size: |
| 2797448 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 91 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 6 |
|---|
| 2016 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 117 |
2 | 4 | 3 | 9 | 13 | 16 | 29 | 21 | 17 | 3 | 6 | 5.58 | 6 |
|---|
| ILS Functionality | 116 |
2 | 3 | 5 | 14 | 11 | 18 | 23 | 20 | 12 | 8 | 6 | 5.47 | 6 |
|---|
| Print Functionality | 117 |
1 | | 3 | 3 | 6 | 7 | 19 | 31 | 31 | 16 | 7 | 6.81 | 7 |
|---|
| Electronic Functionality | 115 |
9 | 10 | 26 | 17 | 9 | 19 | 13 | 7 | 4 | 1 | 2 | 3.58 | 3 |
|---|
| Company Satisfaction | 115 |
1 | 3 | 7 | 6 | 6 | 17 | 16 | 28 | 27 | 4 | 7 | 5.98 | 7 |
|---|
| Support Satisfaction | 112 |
3 | 2 | 5 | 5 | 11 | 13 | 16 | 22 | 26 | 9 | 8 | 6.03 | 7 |
|---|
| Support Improvement | 112 |
2 | 1 | 1 | 9 | 22 | 48 | 7 | 8 | 9 | 5 | 5 | 5.12 | 5 |
|---|
| Company Loyalty | 116 |
2 | 2 | 2 | 5 | 12 | 14 | 13 | 30 | 11 | 25 | 7 | 6.38 | 7 |
|---|
| Open Source Interest | 117 |
26 | 13 | 10 | 7 | 14 | 17 | 7 | 11 | 6 | 6 | 0 | 3.56 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 117 |
79 | 67.52% |
|---|
| Considering new Interface | 117 |
18 | 15.38% |
|---|
| System Installed on time? | 117 |
107 | 91.45% |
|---|
| Average Collection size: |
| 3728028 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 90 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 22 |
|---|
| [4] 250,001-1,000,000 | 32 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 8 |
|---|
| 2015 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
1 | 1 | 4 | 6 | 13 | 19 | 33 | 16 | 21 | 1 | 6 | 5.75 | 6 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 8 | 11 | 23 | 29 | 17 | 18 | 6 | 6 | 5.90 | 6 |
|---|
| Print Functionality | 113 |
| | 1 | 4 | 7 | 8 | 19 | 25 | 32 | 17 | 8 | 6.90 | 7 |
|---|
| Electronic Functionality | 113 |
1 | 17 | 16 | 11 | 17 | 18 | 21 | 6 | 4 | 2 | 6 | 4.05 | 4 |
|---|
| Company Satisfaction | 113 |
| | 3 | 7 | 12 | 21 | 21 | 22 | 19 | 8 | 7 | 6.05 | 6 |
|---|
| Support Satisfaction | 113 |
2 | | 5 | 5 | 13 | 17 | 14 | 21 | 30 | 6 | 8 | 6.08 | 7 |
|---|
| Support Improvement | 111 |
1 | | 2 | 4 | 13 | 53 | 14 | 16 | 4 | 4 | 5 | 5.38 | 5 |
|---|
| Company Loyalty | 115 |
5 | 2 | 3 | 5 | 4 | 16 | 19 | 22 | 17 | 22 | 7 | 6.27 | 7 |
|---|
| Open Source Interest | 109 |
24 | 11 | 10 | 12 | 7 | 13 | 6 | 10 | 10 | 6 | 0 | 3.67 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 120 |
82 | 68.33% |
|---|
| Considering new Interface | 120 |
17 | 14.17% |
|---|
| System Installed on time? | 120 |
107 | 89.17% |
|---|
| Average Collection size: |
| 2289918 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 85 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 26 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 7 |
|---|
| 2014 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
2 | 3 | 5 | 9 | 15 | 16 | 38 | 37 | 22 | 2 | 6 | 5.78 | 6 |
|---|
| ILS Functionality | 148 |
| 5 | 6 | 12 | 16 | 20 | 33 | 31 | 20 | 5 | 6 | 5.66 | 6 |
|---|
| Print Functionality | 148 |
| | | 4 | 3 | 8 | 25 | 39 | 56 | 13 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 145 |
6 | 16 | 21 | 17 | 18 | 16 | 24 | 19 | 6 | 2 | 6 | 4.17 | 4 |
|---|
| Company Satisfaction | 147 |
2 | 1 | 3 | 12 | 11 | 27 | 23 | 38 | 24 | 6 | 7 | 5.93 | 6 |
|---|
| Support Satisfaction | 147 |
1 | 3 | 6 | 8 | 12 | 24 | 30 | 32 | 22 | 9 | 7 | 5.90 | 6 |
|---|
| Support Improvement | 146 |
1 | 2 | 6 | 5 | 22 | 65 | 18 | 11 | 8 | 8 | 5 | 5.23 | 5 |
|---|
| Company Loyalty | 149 |
10 | 5 | 9 | 5 | 11 | 26 | 12 | 26 | 27 | 18 | 8 | 5.66 | 6 |
|---|
| Open Source Interest | 145 |
35 | 26 | 14 | 7 | 15 | 18 | 12 | 9 | 3 | 6 | 0 | 3.02 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 151 |
102 | 67.55% |
|---|
| Considering new Interface | 151 |
26 | 17.22% |
|---|
| System Installed on time? | 151 |
133 | 88.08% |
|---|
| Average Collection size: |
| 1939716 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 128 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 39 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 36 |
|---|
| [5] 1,000,001-10,000,000 | 29 |
|---|
| [6] over 10,000,001 | 5 |
|---|
| 2013 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 112 |
1 | 1 | 3 | 6 | 7 | 11 | 21 | 42 | 19 | 1 | 7 | 6.15 | 7 |
|---|
| ILS Functionality | 112 |
| 2 | 4 | 3 | 6 | 16 | 24 | 32 | 22 | 3 | 7 | 6.20 | 7 |
|---|
| Print Functionality | 112 |
| | | 2 | 4 | 4 | 12 | 31 | 43 | 16 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 111 |
1 | 6 | 14 | 17 | 7 | 17 | 21 | 18 | 7 | 3 | 6 | 4.80 | 5 |
|---|
| Company Satisfaction | 110 |
1 | 2 | 3 | 7 | 7 | 11 | 21 | 42 | 14 | 2 | 7 | 6.02 | 7 |
|---|
| Support Satisfaction | 110 |
| 5 | 2 | 5 | 10 | 14 | 26 | 31 | 15 | 2 | 7 | 5.86 | 6 |
|---|
| Support Improvement | 109 |
| 2 | 1 | 8 | 7 | 56 | 10 | 12 | 9 | 4 | 5 | 5.39 | 5 |
|---|
| Company Loyalty | 110 |
2 | 1 | 2 | 8 | 5 | 15 | 23 | 24 | 17 | 13 | 7 | 6.21 | 6 |
|---|
| Open Source Interest | 110 |
27 | 12 | 13 | 6 | 9 | 15 | 12 | 9 | 4 | 3 | 0 | 3.28 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 114 |
59 | 51.75% |
|---|
| Considering new Interface | 114 |
30 | 26.32% |
|---|
| System Installed on time? | 114 |
103 | 90.35% |
|---|
| Average Collection size: |
| 1534747 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 85 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 24 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2012 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 171 |
4 | 1 | 8 | 11 | 13 | 21 | 37 | 55 | 20 | 1 | 7 | 5.75 | 6 |
|---|
| ILS Functionality | 171 |
1 | 3 | 8 | 15 | 10 | 29 | 28 | 43 | 30 | 4 | 7 | 5.81 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 169 |
3 | 3 | 6 | 11 | 16 | 22 | 29 | 54 | 25 | | 7 | 5.76 | 6 |
|---|
| Support Satisfaction | 168 |
4 | 5 | 5 | 13 | 17 | 23 | 33 | 45 | 22 | 1 | 7 | 5.57 | 6 |
|---|
| Support Improvement | 162 |
8 | 5 | 1 | 4 | 28 | 65 | 15 | 24 | 10 | 2 | 5 | 5.01 | 5 |
|---|
| Company Loyalty | 170 |
7 | 3 | 6 | 12 | 12 | 33 | 20 | 38 | 14 | 25 | 7 | 5.81 | 6 |
|---|
| Open Source Interest | 167 |
32 | 17 | 19 | 16 | 9 | 32 | 16 | 12 | 5 | 9 | 0 | 3.59 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 172 |
84 | 48.84% |
|---|
| Considering new Interface | 172 |
56 | 32.56% |
|---|
| System Installed on time? | 172 |
154 | 89.53% |
|---|
| Average Collection size: |
| 1439754 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 136 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 39 |
|---|
| [4] 250,001-1,000,000 | 53 |
|---|
| [5] 1,000,001-10,000,000 | 30 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2011 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 154 |
1 | | 4 | 17 | 5 | 18 | 27 | 56 | 22 | 4 | 7 | 6.07 | 7 |
|---|
| ILS Functionality | 152 |
| 1 | 8 | 16 | 7 | 16 | 26 | 44 | 31 | 3 | 7 | 6.00 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 154 |
1 | 1 | 4 | 10 | 12 | 16 | 22 | 54 | 27 | 7 | 7 | 6.21 | 7 |
|---|
| Support Satisfaction | 152 |
3 | | 7 | 11 | 5 | 18 | 23 | 47 | 30 | 8 | 7 | 6.16 | 7 |
|---|
| Support Improvement | 149 |
2 | 2 | 4 | 7 | 13 | 62 | 16 | 19 | 15 | 9 | 5 | 5.52 | 5 |
|---|
| Company Loyalty | 154 |
5 | 2 | | 12 | 10 | 30 | 17 | 34 | 24 | 20 | 7 | 6.10 | 7 |
|---|
| Open Source Interest | 152 |
25 | 16 | 16 | 16 | 12 | 21 | 17 | 13 | 10 | 6 | 0 | 3.79 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 154 |
60 | 38.96% |
|---|
| Considering new Interface | 154 |
62 | 40.26% |
|---|
| System Installed on time? | 154 |
139 | 90.26% |
|---|
| Average Collection size: |
| 1940682 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 117 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 36 |
|---|
| [4] 250,001-1,000,000 | 51 |
|---|
| [5] 1,000,001-10,000,000 | 23 |
|---|
| [6] over 10,000,001 | 6 |
|---|
| 2010 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 123 |
| | 4 | 3 | 10 | 25 | 25 | 42 | 13 | 1 | 7 | 6.01 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 123 |
| 1 | 5 | 5 | 11 | 18 | 30 | 39 | 13 | 1 | 7 | 5.90 | 6 |
|---|
| Support Satisfaction | 120 |
| 4 | 4 | 4 | 11 | 21 | 32 | 23 | 20 | 1 | 6 | 5.79 | 6 |
|---|
| Support Improvement | 118 |
| 3 | 3 | 6 | 11 | 52 | 14 | 18 | 11 | | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 121 |
2 | 3 | 4 | 5 | 13 | 27 | 15 | 28 | 17 | 7 | 7 | 5.77 | 6 |
|---|
| Open Source Interest | 120 |
11 | 16 | 16 | 14 | 9 | 18 | 9 | 8 | 9 | 10 | 5 | 4.07 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 124 |
40 | 32.26% |
|---|
| Considering new Interface | 124 |
64 | 51.61% |
|---|
| System Installed on time? | 124 |
106 | 85.48% |
|---|
| Average Collection size: |
| 1095582 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 97 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 37 |
|---|
| [5] 1,000,001-10,000,000 | 17 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2009 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 164 |
| | 8 | 10 | 9 | 31 | 39 | 41 | 22 | 4 | 7 | 5.91 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 162 |
1 | 1 | 7 | 12 | 17 | 23 | 35 | 45 | 19 | 2 | 7 | 5.73 | 6 |
|---|
| Support Satisfaction | 162 |
1 | 3 | 11 | 15 | 12 | 20 | 26 | 44 | 25 | 5 | 7 | 5.72 | 6 |
|---|
| Support Improvement | 153 |
2 | 5 | 8 | 8 | 18 | 54 | 17 | 17 | 18 | 6 | 5 | 5.27 | 5 |
|---|
| Company Loyalty | 160 |
11 | 5 | 5 | 11 | 14 | 22 | 20 | 42 | 17 | 13 | 7 | 5.51 | 6 |
|---|
| Open Source Interest | 164 |
24 | 19 | 23 | 11 | 8 | 23 | 16 | 19 | 12 | 9 | 0 | 3.97 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 164 |
31 | 18.90% |
|---|
| Considering new Interface | 164 |
89 | 54.27% |
|---|
| System Installed on time? | 164 |
142 | 86.59% |
|---|
| 2008 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 87 |
| | 6 | 5 | 8 | 5 | 23 | 21 | 17 | 2 | 6 | 6.01 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 87 |
1 | 1 | 5 | 9 | 5 | 16 | 15 | 23 | 11 | 1 | 7 | 5.59 | 6 |
|---|
| Support Satisfaction | 87 |
1 | 4 | 3 | 10 | 5 | 13 | 19 | 14 | 14 | 4 | 6 | 5.57 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 87 |
5 | 3 | 10 | 7 | 7 | 12 | 11 | 13 | 13 | 6 | 7 | 5.14 | 5 |
|---|
| Open Source Interest | 86 |
10 | 7 | 10 | 6 | 4 | 14 | 7 | 10 | 4 | 14 | 5 | 4.66 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 87 |
19 | 21.84% |
|---|
| Considering new Interface | 87 |
40 | 45.98% |
|---|
| System Installed on time? | 87 |
83 | 95.40% |
|---|
| 2007 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 83 |
| 1 | 3 | 12 | 3 | 17 | 19 | 22 | 5 | 1 | 7 | 5.51 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
1 | 5 | 9 | 14 | 13 | 17 | 24 | 21 | 5 | 1 | 6 | 4.93 | 5 |
|---|
| Support Satisfaction | 108 |
4 | 5 | 9 | 13 | 14 | 14 | 18 | 19 | 10 | 2 | 7 | 4.88 | 5 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 105 |
16 | 2 | 11 | 13 | 9 | 25 | 9 | 8 | 6 | 6 | 5 | 4.15 | 5 |
|---|
| Open Source Interest | 107 |
10 | 8 | 12 | 12 | 13 | 12 | 15 | 12 | 6 | 7 | 6 | 4.35 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
24 | 21.62% |
|---|
| Considering new Interface | 111 |
53 | 47.75% |
|---|
| System Installed on time? | 111 |
1 | 0.90% |
|---|
2022 : gen: 5.35 company 6.15 loyalty 5.70 support 6.70
2021 : gen: 5.25 company 7.00 loyalty 6.87 support 7.39
2020 : gen: 5.81 company 6.77 loyalty 6.90 support 7.13
2019 : gen: 5.55 company 6.12 loyalty 6.86 support 6.63
2018 : gen: 5.27 company 6.29 loyalty 6.53 support 6.40
2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23
2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03
2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08
2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90
2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86
2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57
2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16
2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79
2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72
2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57
2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88
Comments (survey2017)
[...] is part of the [...] consortium currently investigating a consortial purchase of a next-gen ILS. We are hoping to select and migrate in 2018.
Voyager (Ex Libris) has been reliable and has worked well for us but is too print-focused.
(Library type: Academic; collection size: large; ils satisfaction: 6)
We continue to investigate Alma and Primo, but we are already understaffed and the thought of undertaking a conversion of this magnitude is impossible without additional people which administration will not provide. It is becoming increasingly difficult to manage electronic resources in Voyager as well as to keep in step with University IT and Windows requirements. The University is also migrating to Workday and Voyager will not interface with that either. Very frustrating.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
We had a terrible experience upgrading this past summer. We had a contract stating that we would be upgraded to 9.2.1 and was upgraded to version 10. The upgrade took longer than planned, and then needed to be rolled back to the version agreed upon. Our upgrade engineer refused to communicate via phone, and this experience was nothing like the 12+ years of Voyager upgrades I have dealt with.
It also took months to have Voyager schedule our upgrade. I had to call and fuss at customer service.
(Library type: Academic; collection size: medium; ils satisfaction: 3)
We are hoping that FOLIO will develop sufficiently to become a viable open source alternative for academic libraries.
(Library type: Academic; collection size: very large; ils satisfaction: 6)
It appears that the willingness and/or ability of ExLibris to support its legacy products is waning as more libraries move to Alma.
(Library type: Academic; collection size: very large; ils satisfaction: 6)
The # above is only for print resources
(Library type: Academic; collection size: medium; ils satisfaction: 2)
I wouldn't be surprised if, after we complete our evaluations, we go with Alma from Ex Libris. It seems to have almost everything we need.
(Library type: Independent Research; collection size: large; ils satisfaction: 6)
We are interested in migrating to a more modern ILS, but are waiting for the[...] to negotiate a system-wide purchase.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
We anticipate making a decision in the next 18 months about the next ILS.
(Library type: Theology; collection size: very large; ils satisfaction: 5)
Ex Libris's continued support for Voyager is appreciated, but there is a limit to how much functionality can be added, at this point, to a system built on an older platform. We are eager to move to a modern web-based system that will handle e-material better and integrate fully with our discovery tool. That said, we have seen an improvement in performance and cooperation between Summon and Voyager since the ProQuest acquisition last year. As soon as we receive funding, we will start the RFP process.
(Library type: Academic; collection size: medium; ils satisfaction: 4)
We are in the process of implementing Alma as a member of the [...] Scheduled to go-live on July 2018
(Library type: Academic; collection size: very large; ils satisfaction: 6)
Our ILS (Voyager) has been in use for over a decade, and users find it acceptable in terms of features and performance for managing circulation, cataloging, reporting, and other tasks as necessary.
[...]
(Library type: Academic; collection size: medium; ils satisfaction: 3)
My staff appreciates the company's issues alerts - for example, when the ILS goes out of service.
(Library type: State; collection size: very large; ils satisfaction: 8)
We are currently about to begin our migration from Voyager to Alma during the first half of 2018.
(Library type: Academic; collection size: very large; ils satisfaction: 4)
We are very impressed with Alma / Primo.
(Library type: Academic; collection size: medium; ils satisfaction: 2)
Thank you!
(Library type: Medical; collection size: very small; ils satisfaction: 8)
We're aware that Ex Libris views Alma as the product of the future, but it would represent a loss of functionality for us. Keeping an eye on developments with Folio and Evergreen as options when Voyager reaches end of life.
(Library type: Independent Research; collection size: large; ils satisfaction: 7)
We use Ex Libris Voyager in a limited way, not having implemented Circulation, but it suits us and the company keep it updated so it is not worth changing
(Library type: Law; collection size: medium; ils satisfaction: 7)
Although Alma/Primo have been acquired, migration will not take place before next year
(Library type: National; collection size: very large; ils satisfaction: 5)
We feel the new LMS platforms have matured enough for us to seriously consider adopting one to replace our ILS. We have recognized the limitations of our ILS for a long time, but the next-gen products did not have enough functionality to warrant dumping our ILS. It seemed the next-gen products were built with brand-new functionality, without the basis of the existing functionality we have relied on for decades. The new platforms are finally catching up and incorporate enough of both old and new functionality.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
[...]
The comments above reflect an old Voyager system (it chugs along, reliable, support is good but there is really no development) with Summon discovery and Intota ERM/360 Link. Intota has been a disappointment as it was not developed from its initial form, and Summon is current but has some issues that we have discussed with Ex Libris, but some important ones have not been resolved, e.g. accurate date sort has been a sore point. We have talked with Ex Libris about it.
(Library type: Academic; collection size: very large; ils satisfaction: 2)
Voyager works but it is an aging product with few new developments
(Library type: Academic; collection size: very large; ils satisfaction: 6)
Finnish libraries founded a consortium to acquire a new library system including 46 libraries. Library of Parliament is among these libraries. On our behalf we would prioritize a commercial system for our library, since we do not have resources for maintenance and development work for an open source system. Open source system would be a possible option only provided that maintenance and development work would be covered by a third party. In principle we would warmly support the idea of open source system, but in practice we need to consider the realities of the resources and practices in our organization.
(Library type: Government Agency; collection size: medium; ils satisfaction: 7)
Answered this with Voyager in mind as our migration is not yet completed. Next year's survey will reflect our post migration!
Thank you for your hard work and contributions to our profession.
(Library type: Medical; collection size: medium; ils satisfaction: 2)
We installed Primo in 2007. It is not hosted. We do not use most of Primo's features. We would use even fewer of Alma's features. We simply don't have the required staff to administer these products.
(Library type: Academic; collection size: medium; ils satisfaction: 1)
The [...] as signed a contract with Ex Libris. We plan to be in production
(Library type: Academic; collection size: very large; ils satisfaction: 7)
Voyager is by far the most expensive single application that we license, yet most components of the system have been stagnant for a very long time. Clearly very little of what Voyager customers pay is reinvested in the product. One could speculate that this is a deliberate decision on the part of the vendor to extract maximum revenues for minimal effort while at the same time providing an impetus for their customers to migrate to the vendor's newer, even more expensive products.
(Library type: Academic; collection size: very large; ils satisfaction: 5)
We presently have good relations with ExLibris. We would like to see how the field of Next Generation ILS's develop before making any move.
Some of the delays with support occurring after the merger with Serials Solutions have been remedied.
(Library type: ; collection size: very large; ils satisfaction: 6)
[...]
(Library type: Academic; collection size: medium; ils satisfaction: 4)
We are part of a large consortia (over 90 libraries) and any decision on new ILS system will be decided by the consortia. There are not too many viable systems remaining. We would look at open source but it would need to be a system that could work in a consortia setting. We do use the VuFind system for the discovery layer of our online catalog and we do like the functionality of this open source system. We do plan on keeping this our discovery layer of the online catalog even after vendor ILS system is selected through the RFP process. Maybe a combination of open source and venfor based backend system is best way forward.
(Library type: Academic; collection size: very large; ils satisfaction: 5)
When we implemented Voyager in 2001 it was very suitable for our needs at that time and still performs those functions well. We are now at the stage where in 2018 we require the same and also more functionality (especially with regard to eresource management and data manipulation) and a more modern system so will be looking at the ILS market in the near future.
(Library type: State; collection size: very large; ils satisfaction: 5)
90% of the library's print collection is stored in a remote storage facility; still processing items to be sent to this facility. Items already part of the facility's inventory are claimed as Resource In Common for this library, and remain part of this library's original inventory.
(Library type: Medical; collection size: medium; ils satisfaction: 8)