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Statistical Report for Virtua

2022 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6	1							4	1		7	6.00	7
ILS Functionality	6	1						1	2	2		7	6.00	7
Print Functionality	6						1		1	2	2	8	7.67	8
Electronic Functionality	6	1		1	1	1			1	1		0	4.00	4
Company Satisfaction	6	1							4	1		7	6.00	7
Support Satisfaction	6						1		1	2	2	8	7.67	8
Support Improvement	0											0	0.00
Company Loyalty	6	1						1	2	2		7	6.00	7
Open Source Interest	6		1			2	1		1		1	4	5.00	5

Category	Total	Yes	percent
Considering new ILS	6	1	16.67%
Considering new Interface	6	0	0.00%
System Installed on time?	6	0	0.00%

Average Collection size:		2294707

Type	Count
Public	0
Academic	5
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	1

2021 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7				3			1	2	1		3	5.29	6
ILS Functionality	7			1	1	1		1	3			7	5.14	6
Print Functionality	7				1			1	1	3	1	8	7.00	8
Electronic Functionality	7	1	2	1	2				1			1	2.43	2
Company Satisfaction	6	1					1	1	2	1		7	5.50	7
Support Satisfaction	7		1						1	2	3	9	7.29	8
Support Improvement	0											0	0.00
Company Loyalty	7	1					1		2	2	1	7	6.29	7
Open Source Interest	7	2				1		1		2	1	0	5.00	6

Category	Total	Yes	percent
Considering new ILS	7	3	42.86%
Considering new Interface	7	1	14.29%
System Installed on time?	7	0	0.00%

Average Collection size:		2774829

Type	Count
Public	0
Academic	4
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2020 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10			2	2				2	4		8	5.60	7
ILS Functionality	10			1	3			1	3	2		3	5.40	7
Print Functionality	10					2	1		1	2	4	9	7.20	8
Electronic Functionality	10	1	1	1	2			4	1			6	4.00	6
Company Satisfaction	10	1			2			1	1	5		8	5.90	8
Support Satisfaction	10	1							3	3	3	7	7.20	8
Support Improvement	0											0	0.00
Company Loyalty	10	3		1			1		3	2		0	4.40	7
Open Source Interest	9	1			1	1		1	2	1	2	7	5.89	7

Category	Total	Yes	percent
Considering new ILS	10	7	70.00%
Considering new Interface	10	3	30.00%
System Installed on time?	10	0	0.00%

Average Collection size:		1037134

Type	Count
Public	0
Academic	8
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2019 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			3	1	1	2	1	4	2		7	5.21	6
ILS Functionality	14			2	1	1	2	2	5	1		7	5.43	6
Print Functionality	14				1	1	1	2	2	4	3	8	6.93	8
Electronic Functionality	14	2	2	1	1		2	2	3	1		7	4.14	5
Company Satisfaction	14		2		2	1		3	1	5		8	5.50	6
Support Satisfaction	14			1	1	1	1	2	3	2	3	7	6.43	7
Support Improvement	14		2		1	2	2	2	2	1	2	1	5.36	6
Company Loyalty	14	2		2		3		2	4	1		7	4.57	6
Open Source Interest	14	1	1	2	3	1		2	2	2		3	4.29	4

Category	Total	Yes	percent
Considering new ILS	14	6	42.86%
Considering new Interface	14	5	35.71%
System Installed on time?	14	9	64.29%

Average Collection size:		767172

Type	Count
Public	1
Academic	11
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	4
[3] 100,001-250,000	3
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2018 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14				3	1	1	2	3	3	1	3	6.00	7
ILS Functionality	14				2	1	3	1	4	3		7	5.93	7
Print Functionality	14						4		1	6	3	8	7.29	8
Electronic Functionality	14		1	2	2		3	1	3	1	1	5	5.00	5
Company Satisfaction	14					2	2	2	5	2	1	7	6.43	7
Support Satisfaction	14					1	2		4	5	2	8	7.14	8
Support Improvement	14			1		4	2	3	1	3		4	5.50	6
Company Loyalty	14	2	2	3		3	1			2	1	2	3.57	4
Open Source Interest	14	2		1	1	2	2		2		4	9	5.21	5

Category	Total	Yes	percent
Considering new ILS	14	9	64.29%
Considering new Interface	14	3	21.43%
System Installed on time?	14	13	92.86%

Average Collection size:		1044099

Type	Count
Public	2
Academic	11
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

Virtua	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	14	7.00	3		2		7	7.00	0		0		0		0		0
ILSFunctionality	14	7.00	3		2		7	7.14	0		0		0		0		0
PrintFunctionality	13	7.77	3		2		6	8.17	0		0		0		0		0
ElectronicFunctionality	14	4.71	3		2		7	4.00	0		0		0		0		0
SatisfactionCustomerSupport	14	6.93	3		2		7	7.00	0		0		0		0		0
CompanyLoyalty	14	5.29	3		2		7	5.14	0		0		0		0		0

2017 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14							3	8	3		7	7.00	7
ILS Functionality	14							2	10	2		7	7.00	7
Print Functionality	13								6	4	3	7	7.77	8
Electronic Functionality	14	1		2	2	1		4	4			6	4.71	6
Company Satisfaction	14				1			3	7	3		7	6.71	7
Support Satisfaction	14				1			2	7	3	1	7	6.93	7
Support Improvement	14			1		2	3	5	1	2		6	5.57	6
Company Loyalty	14	1				3	2	5	2	1		6	5.29	6
Open Source Interest	14	2	3	2	1	1	1	2		1	1	1	3.43	3

Category	Total	Yes	percent
Considering new ILS	14	7	50.00%
Considering new Interface	14	3	21.43%
System Installed on time?	14	8	57.14%

Average Collection size:		1688335

Type	Count
Public	0
Academic	12
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	1
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	8
[6] over 10,000,001	0

2016 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21	1	1			1	1	5	4	7	1	8	6.33	7
ILS Functionality	21				2	2	1	4	4	5	3	8	6.57	7
Print Functionality	21					1		2	5	10	3	8	7.52	8
Electronic Functionality	21	1	1	1	5	4	1	4	1	3		3	4.48	4
Company Satisfaction	21	1	1		2	1	1	5	5	4	1	6	5.81	6
Support Satisfaction	20	1		1	1	1	2	2	4	6	2	8	6.25	7
Support Improvement	21	1		1	2	3	5	3	1	3	2	5	5.33	5
Company Loyalty	21	1		1	1	3	1	3	4	5	2	8	6.00	7
Open Source Interest	21	3	2	1		6	3	3		1	2	4	4.14	4

Category	Total	Yes	percent
Considering new ILS	21	11	52.38%
Considering new Interface	21	5	23.81%
System Installed on time?	21	18	85.71%

Average Collection size:		1330627

Type	Count
Public	1
Academic	13
School	1
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	4
[3] 100,001-250,000	2
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	9
[6] over 10,000,001	0

2015 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13		1	1			1	3	2	4	1	8	6.23	7
ILS Functionality	14	1	1				2	1	3	5	1	8	6.21	7
Print Functionality	14							1	4	6	3	8	7.79	8
Electronic Functionality	14	1	1		2	1	1	4	3	1		6	4.93	6
Company Satisfaction	14		1			2	2	3	1	5		8	6.00	6
Support Satisfaction	13	1		1		1	3		2	2	3	5	6.00	7
Support Improvement	14	2	1		1	4	2	1	1	1	1	4	4.29	4
Company Loyalty	14	3			2	1	2	1	3	1	1	0	4.57	5
Open Source Interest	14	3	2	3		1	2		2		1	0	3.21	2

Category	Total	Yes	percent
Considering new ILS	14	8	57.14%
Considering new Interface	14	1	7.14%
System Installed on time?	14	12	85.71%

Average Collection size:		1203307

Type	Count
Public	1
Academic	7
School	1
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2014 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25	2		1	2	3	2	3	7	4	1	7	5.52	6
ILS Functionality	25	1		1	2	2	1	5	9	3	1	7	5.88	7
Print Functionality	24				1		2	4	5	11	1	8	7.04	8
Electronic Functionality	23	2	3	1	2	1	2	6	2	3	1	6	4.70	6
Company Satisfaction	24	3		1	3		1	6	4	4	2	6	5.42	6
Support Satisfaction	24	3		3		3	3	4	4	3	1	6	4.92	6
Support Improvement	24	2	4		2	3	4	3	1	2	3	1	4.58	5
Company Loyalty	23	4		1	3	3	3	2	2	1	4	0	4.70	5
Open Source Interest	25	3	5	5	3	2	1	1	1		4	1	3.44	2

Category	Total	Yes	percent
Considering new ILS	25	8	32.00%
Considering new Interface	25	7	28.00%
System Installed on time?	25	19	76.00%

Average Collection size:		1609430

Type	Count
Public	5
Academic	14
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	4
[3] 100,001-250,000	2
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	8
[6] over 10,000,001	1

2013 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	19			3		1	1	2	6	3	3	7	6.32	7
ILS Functionality	19			2	1	1	1	2	7	3	2	7	6.26	7
Print Functionality	19			1			1	2	4	8	3	8	7.26	8
Electronic Functionality	19	1	1	2		2	1	6	3	2	1	6	5.26	6
Company Satisfaction	18	1				2	2	1	4	6	2	8	6.56	7
Support Satisfaction	17	1					1	2	3	8	2	8	7.06	8
Support Improvement	17					2	5	1	3	2	4	5	6.59	7
Company Loyalty	19	2		2	1	1	1	1	5	2	4	7	5.74	7
Open Source Interest	19	7	1	4			4	1	1	1		0	2.63	2

Category	Total	Yes	percent
Considering new ILS	19	8	42.11%
Considering new Interface	19	7	36.84%
System Installed on time?	19	15	78.95%

Average Collection size:		1048469

Type	Count
Public	4
Academic	11
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	7
[6] over 10,000,001	0

2012 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	43		1	2	2	3	5	8	5	13	4	8	6.30	7
ILS Functionality	42		1	1		4	4	7	9	11	5	8	6.60	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	42		2	2	3	1	3	9	8	9	5	6	6.21	7
Support Satisfaction	40		2	1	4	2	2	6	7	9	7	8	6.35	7
Support Improvement	40			2	1	7	11	2	4	4	9	5	6.08	5
Company Loyalty	41	2	2	1	4	4	3	3	5	9	8	8	5.95	7
Open Source Interest	41	11	8	7	1	3	5	2	3	1		0	2.51	2

Category	Total	Yes	percent
Considering new ILS	45	7	15.56%
Considering new Interface	45	16	35.56%
System Installed on time?	45	38	84.44%

Average Collection size:		1066884

Type	Count
Public	8
Academic	26
School	1
Consortium	0
Special	2

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	8
[3] 100,001-250,000	8
[4] 250,001-1,000,000	12
[5] 1,000,001-10,000,000	8
[6] over 10,000,001	1

2011 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	35	1			1	2	3	3	8	15	2	8	6.80	7
ILS Functionality	35	1			1	2	1	5	10	14	1	8	6.77	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	35	1					6	5	9	11	3	8	6.80	7
Support Satisfaction	35	1			1	2	4	3	11	9	4	7	6.69	7
Support Improvement	34					1	10	3	8	6	6	5	6.76	7
Company Loyalty	35	2		1	3	1	4	3	8	8	5	7	6.23	7
Open Source Interest	35	10	4	8	2	3	2		3	1	2	0	2.71	2

Category	Total	Yes	percent
Considering new ILS	35	5	14.29%
Considering new Interface	35	16	45.71%
System Installed on time?	35	30	85.71%

Average Collection size:		653420

Type	Count
Public	5
Academic	23
School	1
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	7
[3] 100,001-250,000	5
[4] 250,001-1,000,000	9
[5] 1,000,001-10,000,000	9
[6] over 10,000,001	0

2010 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13	1		1		1	1	1	4	4		7	5.92	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	13	1		1			1	2	4	4		7	6.08	7
Support Satisfaction	13	1		2			1		5	3	1	7	5.92	7
Support Improvement	13	1		1	1	1	3	1	1	2	2	5	5.46	5
Company Loyalty	13	2		1		1			4	4	1	7	5.77	7
Open Source Interest	13	3	3	1	2	1	1				2	0	2.92	2

Category	Total	Yes	percent
Considering new ILS	13	2	15.38%
Considering new Interface	13	4	30.77%
System Installed on time?	13	10	76.92%

Average Collection size:		678616

Type	Count
Public	1
Academic	9
School	1
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2009 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21	1		1	1			5	8	4	1	7	6.29	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	21	1		1		1	1	3	7	5	2	7	6.48	7
Support Satisfaction	21			2		1	2	3	5	6	2	8	6.52	7
Support Improvement	20			1	1	1	1	1	8	2	5	7	6.85	7
Company Loyalty	20	4				1	2	3	3	5	2	8	5.55	7
Open Source Interest	20	5	4		1	1	3	1	1	1	3	0	3.70	4

Category	Total	Yes	percent
Considering new ILS	21	3	14.29%
Considering new Interface	21	7	33.33%
System Installed on time?	21	15	71.43%

2008 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	32		1	1	2	3	2	6	11	6		7	6.00	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	33		2	3	1	3	3	2	11	8		7	5.79	7
Support Satisfaction	33	1	1	2	2	3	5	7	4	7	1	6	5.55	6
Support Improvement	0	not applicable
Company Loyalty	32	5		2	4		5	2	7	7		7	4.94	6
Open Source Interest	33	8	8	5			2	3	2	4	1	0	3.06	2

Category	Total	Yes	percent
Considering new ILS	33	10	30.30%
Considering new Interface	33	12	36.36%
System Installed on time?	33	31	93.94%

2007 Survey Results
Product: Virtua		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	23			1	1	2	3	4	6	6		7	6.17	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	24		1		2	2	3	5	4	5	2	6	6.08	6
Support Satisfaction	24	1		1	2	5	2	2	5	5	1	4	5.58	6
Support Improvement	0	not applicable
Company Loyalty	23	2	3	2	2	1	4	1	4	1	3	5	4.61	5
Open Source Interest	23	2	5	2	3		2	1	1	4	3	1	4.35	3

Category	Total	Yes	percent
Considering new ILS	24	2	8.33%
Considering new Interface	24	6	25.00%
System Installed on time?	24	1	4.17%

2022 : gen: 6.00 company 6.00 loyalty 6.00 support 7.67

2021 : gen: 5.29 company 5.50 loyalty 6.29 support 7.29

2020 : gen: 5.60 company 5.90 loyalty 4.40 support 7.20

2019 : gen: 5.21 company 5.50 loyalty 4.57 support 6.43

2018 : gen: 6.00 company 6.43 loyalty 3.57 support 7.14

2017 : gen: 7.00 company 6.71 loyalty 5.29 support 6.93

2016 : gen: 6.33 company 5.81 loyalty 6.00 support 6.25

2015 : gen: 6.23 company 6.00 loyalty 4.57 support 6.00

2014 : gen: 5.52 company 5.42 loyalty 4.70 support 4.92

2013 : gen: 6.32 company 6.56 loyalty 5.74 support 7.06

2012 : gen: 6.30 company 6.21 loyalty 5.95 support 6.35

2011 : gen: 6.80 company 6.80 loyalty 6.23 support 6.69

2010 : gen: 5.92 company 6.08 loyalty 5.77 support 5.92

2009 : gen: 6.29 company 6.48 loyalty 5.55 support 6.52

2008 : gen: 6.00 company 5.79 loyalty 4.94 support 5.55

2007 : gen: 6.17 company 6.08 loyalty 4.61 support 5.58

Comments (survey2017)

As we are in the process of changing systems we haven't had very much to do with III lately. (Library type: Academic; collection size: very large; ils satisfaction: 7)

We would certainly look at other Innovative offerings if we needed to migrate, but it would be unlikely that we would be able to afford or justify the cost. (Library type: Academic; collection size: small; ils satisfaction: 7)

It seems Innovative, Inc. is not and will not allocate resources to further develop Virtua. From our experience, it look like they will support the current version in the very short term (3 years), and they probably discontinue it. (Library type: Special; collection size: medium; ils satisfaction: 6)

The [...] is participating in the [...] and will migrate to a new ILS (and discovery interface) in 2020. The products will be chosen soon (beginning 2018), the choice will be published on[...]. (Library type: Academic; collection size: very large; ils satisfaction: 6)

The VTLS company has taken over by the Innovative Interfaces, Inc. but in India the VTLS Indian customer service support is good. But in future we do not whether the Innovative Interfaces, Inc. comes with an another product by merging the VIRTUA with III LMS (Library type: Academic; collection size: medium; ils satisfaction: 7)

The change of Virtua vendor's management and technical support have impacted services to local customers. KOHA open source system will be further considered if it can retain and support other internal integrated system. (Library type: Academic; collection size: medium; ils satisfaction: 7)

ILS

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