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Statistical Report for Spydus


2018 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction29 1 2 5 12 6 3 77.007
ILS Functionality29 1 1 2 4 12 8 1 76.837
Print Functionality29 1 1 1 11 10 5 77.348
Electronic Functionality28 1 2 1 3 6 2 8 5 75.646
Company Satisfaction29 1 1 9 2 8 6 2 56.417
Support Satisfaction29 2 3 3 4 11 5 1 76.317
Support Improvement29 3 5 13 1 3 3 1 55.315
Company Loyalty28 1 1 4 4 7 8 3 86.687
Open Source Interest28 12 4 3 1 3 4 1 01.891

CategoryTotalYespercent
Considering new ILS29 413.79%
Considering new Interface29 310.34%
System Installed on time?29 2689.66%

Average Collection size: 159346

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00015
[3] 100,001-250,0005
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

SpydusallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS347.00 100147.36126.42110
ILSFunctionality336.70 100136.92126.58110
PrintFunctionality347.26 100147.50127.17110
ElectronicFunctionality345.85 100146.43125.17110
SatisfactionCustomerSupport346.35 100146.86125.50110
CompanyLoyalty336.91 100147.29126.50010



2017 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 6 15 10 1 77.007
ILS Functionality33 2 1 11 10 9 66.707
Print Functionality34 1 1 3 14 13 2 77.267
Electronic Functionality34 1 3 2 9 4 9 6 55.856
Company Satisfaction34 1 1 4 6 11 9 2 76.657
Support Satisfaction34 1 1 1 4 11 7 7 2 66.356
Support Improvement34 2 3 1 3 9 10 2 4 76.066
Company Loyalty33 1 2 2 6 10 4 8 76.917
Open Source Interest34 13 5 4 2 3 1 3 1 2 02.261

CategoryTotalYespercent
Considering new ILS34 25.88%
Considering new Interface34 514.71%
System Installed on time?34 3294.12%

Average Collection size: 210246

TypeCount
Public28
Academic2
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,0009
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 2 8 16 11 4 76.737
ILS Functionality45 1 1 2 3 5 14 14 5 76.937
Print Functionality43 1 1 1 4 6 8 15 7 86.958
Electronic Functionality45 2 5 3 4 8 10 7 5 1 65.186
Company Satisfaction45 1 1 2 2 4 5 13 12 5 76.607
Support Satisfaction44 1 1 3 1 4 4 18 9 3 76.457
Support Improvement45 1 2 7 12 11 5 5 2 55.606
Company Loyalty43 1 1 2 1 2 5 6 13 12 87.128
Open Source Interest44 18 6 9 3 4 2 1 1 01.731

CategoryTotalYespercent
Considering new ILS45 36.67%
Considering new Interface45 36.67%
System Installed on time?45 4293.33%

Average Collection size: 203571

TypeCount
Public37
Academic4
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00015
[3] 100,001-250,00014
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction41 1 4 6 13 15 2 87.057
ILS Functionality41 1 4 7 13 14 2 87.007
Print Functionality39 1 1 1 1 4 11 15 5 87.108
Electronic Functionality39 2 1 3 1 2 6 9 8 7 65.496
Company Satisfaction40 1 1 1 4 5 12 12 4 76.887
Support Satisfaction40 1 2 3 7 12 12 3 76.887
Support Improvement39 1 5 8 3 10 7 5 76.447
Company Loyalty38 2 1 1 4 4 10 9 7 76.747
Open Source Interest38 13 9 8 5 2 1 01.391

CategoryTotalYespercent
Considering new ILS41 37.32%
Considering new Interface41 12.44%
System Installed on time?41 3687.80%

Average Collection size: 225067

TypeCount
Public35
Academic5
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction40 1 1 1 3 17 15 2 77.177
ILS Functionality40 1 1 1 7 14 16 87.007
Print Functionality39 1 1 3 10 21 3 87.388
Electronic Functionality40 1 3 3 3 6 10 11 3 75.476
Company Satisfaction40 2 4 5 18 10 1 76.787
Support Satisfaction40 2 1 7 22 8 76.707
Support Improvement39 1 3 8 5 9 9 4 76.567
Company Loyalty40 3 2 2 2 8 12 11 87.178
Open Source Interest40 18 9 6 2 4 1 01.201

CategoryTotalYespercent
Considering new ILS40 410.00%
Considering new Interface40 12.50%
System Installed on time?40 3997.50%

Average Collection size: 209037

TypeCount
Public35
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 10 3 2 77.057
ILS Functionality19 2 4 5 7 1 87.057
Print Functionality19 4 4 10 1 87.428
Electronic Functionality18 1 1 1 5 3 5 1 1 55.786
Company Satisfaction19 2 5 5 6 1 86.847
Support Satisfaction19 3 4 6 5 1 76.687
Support Improvement19 1 1 3 3 6 3 2 76.537
Company Loyalty19 1 1 1 1 2 1 4 3 5 96.377
Open Source Interest18 8 3 2 2 1 1 1 01.941

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 420.00%
System Installed on time?20 1785.00%

Average Collection size: 166778

TypeCount
Public15
Academic3
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0007
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 1 2 21 9 1 76.947
ILS Functionality35 2 1 4 16 11 1 76.947
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction36 1 1 1 1 3 20 8 1 76.727
Support Satisfaction36 1 2 1 6 17 7 2 76.617
Support Improvement34 1 2 4 5 14 3 5 65.596
Company Loyalty36 2 1 4 1 7 9 12 97.118
Open Source Interest36 17 9 7 1 1 1 00.971

CategoryTotalYespercent
Considering new ILS38 615.79%
Considering new Interface38 615.79%
System Installed on time?38 3694.74%

Average Collection size: 129848

TypeCount
Public33
Academic2
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 6 8 6 76.907
ILS Functionality21 1 3 4 7 5 1 76.717
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 2 7 7 4 66.527
Support Satisfaction21 1 1 7 7 5 66.677
Support Improvement20 3 10 2 4 1 55.505
Company Loyalty21 1 1 4 8 5 2 77.007
Open Source Interest21 7 4 2 2 1 3 1 1 02.241

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 627.27%
System Installed on time?22 2195.45%

Average Collection size: 200666

TypeCount
Public18
Academic3
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,00010
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 3 4 5 9 97.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 5 2 4 10 97.578
Support Satisfaction23 1 2 3 4 4 9 97.438
Support Improvement23 1 2 1 4 3 3 9 97.228
Company Loyalty23 1 1 2 4 4 11 97.708
Open Source Interest23 12 3 2 3 2 1 01.300

CategoryTotalYespercent
Considering new ILS23 00.00%
Considering new Interface23 313.04%
System Installed on time?23 2295.65%

Average Collection size: 120296

TypeCount
Public22
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 4 7 6 1 76.367
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction22 1 1 3 4 8 5 76.327
Support Satisfaction22 1 1 3 1 2 3 5 5 1 75.827
Support Improvement21 1 3 6 1 4 3 3 56.146
Company Loyalty21 2 2 2 2 4 4 5 96.247
Open Source Interest22 9 3 6 2 1 1 01.501

CategoryTotalYespercent
Considering new ILS22 313.64%
Considering new Interface22 522.73%
System Installed on time?22 1986.36%





2008 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 6 2 87.648
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 6 2 2 77.277
Support Satisfaction10 1 2 3 4 86.807
Support Improvement0 not applicable
Company Loyalty11 1 1 1 1 1 3 3 86.368
Open Source Interest11 7 1 1 2 00.820

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 19.09%
System Installed on time?11 11100.00%




2 Responses for Spydus in 2007

2018 : gen: 7.00 company 6.41 loyalty 6.68 support 6.31

2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35

2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45

2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88

2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70

2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68

2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61

2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67

2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43

2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82

2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80

Comments (survey2017)

the larger the vendor the less flexible they seem to be in responding to design options (Library type: Public; collection size: medium; ils satisfaction: 6)

Civica's renewed commitment to development of core product and customer support is refreshing. They were fully supportive of a due diligence exercise, which resulted in us re-signing with them. Civica's product roadmap is ambitious, and it is exciting to see where they are planning to take the product. They are adding more and more integration to popular eResources (Zinio, Overdrive). (Library type: Public; collection size: medium; ils satisfaction: 7)

Generally happy with the product and the supplier. Sometimes developments are delayed but no more than with any other vendor (Library type: Public; collection size: medium; ils satisfaction: 8)

The product improves each year, however, the speed of the web based clients are an issue that need to be looked at. The vendors do seem to genuinely wish to improve the product in the direction the libraries believe it should be headed. (Library type: Public; collection size: medium; ils satisfaction: 7)

Civica merged Education and Library service together and we ended up with a sales rep with no experience in libraries who had no idea what he was talking about. Quality of response to service requests is very poor. (Library type: Public; collection size: medium; ils satisfaction: 5)

Generally they are quite good. There has been a lot of libraries changing to new ILS and this may effect response times. We felt they promised more than what they could delivery for how our consortia works or didn't understand how we worked. (Library type: Public; collection size: small; ils satisfaction: 7)

Has been commented at user group meetings that with the influx of Western Australian Spydus customers that response times to help desk queries has increased. Overall happy with the functionality of the system, though the features Civica are working on (redesigned Bootstrap catalogue, integration of LMS with events, rostering functions) will make it far more attractive to customers in the future. (Library type: Public; collection size: small; ils satisfaction: 7)

ILS