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Statistical Report for OPALS

Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

OPALSallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS2618.85 178.761078.57001638.8988.88
ILSFunctionality2598.81 178.591068.50001628.8588.88
PrintFunctionality2608.89 178.711078.71001648.9088.88
ElectronicFunctionality2208.05 167.811067.83001488.1666.67
SatisfactionCustomerSupport2618.85 178.821078.71001648.8588.75
CompanyLoyalty2548.74 178.821078.14001608.7788.75



2017 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction261 1 3 6 13 238 98.859
ILS Functionality259 1 4 8 15 231 98.819
Print Functionality260 3 6 8 243 98.899
Electronic Functionality220 4 2 51 84 79 88.058
Company Satisfaction259 1 3 2 15 238 98.889
Support Satisfaction261 2 4 25 230 98.859
Support Improvement245 1 10 2 19 111 102 88.188
Company Loyalty254 2 2 2 5 32 211 98.749
Open Source Interest256 4 2 2 3 1 43 201 98.559

CategoryTotalYespercent
Considering new ILS263 00.00%
Considering new Interface263 31.14%
System Installed on time?263 25898.10%

Average Collection size: 78904

TypeCount
Public9
Academic23
School165
Consortium8
Special12

Size CategoryCount
[1] Under 10,00069
[2] 10,001-100,000157
[3] 100,001-250,0000
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 2 1 3 3 8 27 173 98.599
ILS Functionality218 1 2 5 3 10 33 164 98.549
Print Functionality218 1 2 7 9 21 178 98.679
Electronic Functionality187 1 3 1 1 1 3 4 47 80 46 87.678
Company Satisfaction219 3 1 3 2 11 21 178 98.589
Support Satisfaction215 2 2 2 3 4 28 174 98.639
Support Improvement204 1 4 17 9 54 59 60 97.588
Company Loyalty215 2 1 1 3 3 7 38 160 98.529
Open Source Interest209 13 1 1 2 3 1 2 44 142 97.999

CategoryTotalYespercent
Considering new ILS220 31.36%
Considering new Interface220 31.36%
System Installed on time?220 21497.27%

Average Collection size: 70386

TypeCount
Public7
Academic12
School150
Consortium8
Special11

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000117
[3] 100,001-250,0001
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction207 2 4 3 12 27 159 98.589
ILS Functionality208 2 4 2 15 37 148 98.529
Print Functionality207 4 6 7 30 160 98.629
Electronic Functionality180 2 1 1 3 1 9 26 47 90 98.029
Company Satisfaction208 1 1 1 2 3 5 18 177 98.699
Support Satisfaction203 3 2 2 3 21 172 98.699
Support Improvement191 1 3 18 5 9 61 94 98.028
Company Loyalty205 2 1 1 5 3 4 26 163 98.559
Open Source Interest185 10 1 1 1 4 5 2 7 8 146 98.039

CategoryTotalYespercent
Considering new ILS214 52.34%
Considering new Interface214 5224.30%
System Installed on time?214 20595.79%

Average Collection size: 126100

TypeCount
Public6
Academic12
School140
Consortium18
Special11

Size CategoryCount
[1] Under 10,00081
[2] 10,001-100,00093
[3] 100,001-250,0002
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 2 5 6 24 91 98.489
ILS Functionality130 1 1 3 7 11 32 75 98.259
Print Functionality130 1 1 1 5 6 20 96 98.529
Electronic Functionality108 1 1 1 6 3 5 20 38 33 87.548
Company Satisfaction129 1 1 1 1 1 21 103 98.669
Support Satisfaction128 1 1 1 1 1 19 104 98.669
Support Improvement123 1 1 9 7 12 42 51 97.898
Company Loyalty128 1 1 1 2 1 5 16 101 98.549
Open Source Interest115 7 3 1 2 3 17 82 97.899

CategoryTotalYespercent
Considering new ILS131 32.29%
Considering new Interface131 75.34%
System Installed on time?131 12796.95%

Average Collection size: 74910

TypeCount
Public3
Academic7
School87
Consortium8
Special4

Size CategoryCount
[1] Under 10,00045
[2] 10,001-100,00065
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2013 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction213 1 4 11 26 171 98.709
ILS Functionality213 3 4 14 38 154 98.589
Print Functionality213 4 7 28 174 98.759
Electronic Functionality176 3 3 7 12 59 92 98.269
Company Satisfaction212 1 2 5 20 184 98.819
Support Satisfaction212 4 2 3 17 186 98.799
Support Improvement196 1 12 2 6 44 131 98.419
Company Loyalty208 1 1 3 5 16 182 98.759
Open Source Interest196 13 1 2 2 4 8 166 98.199

CategoryTotalYespercent
Considering new ILS215 10.47%
Considering new Interface215 00.00%
System Installed on time?215 20595.35%

Average Collection size: 22577

TypeCount
Public2
Academic5
School173
Consortium4
Special9

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000102
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction186 1 1 1 1 9 30 143 98.639
ILS Functionality186 3 3 13 45 122 98.519
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction186 1 1 1 3 25 155 98.769
Support Satisfaction184 1 2 1 5 23 152 98.709
Support Improvement168 1 1 16 5 5 36 104 98.189
Company Loyalty177 1 1 1 2 4 16 152 98.729
Open Source Interest170 6 2 3 3 1 2 13 140 98.329

CategoryTotalYespercent
Considering new ILS187 21.07%
Considering new Interface187 00.00%
System Installed on time?187 18498.40%

Average Collection size: 62626

TypeCount
Public4
Academic4
School136
Consortium8
Special12

Size CategoryCount
[1] Under 10,00078
[2] 10,001-100,00085
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction79 1 3 2 7 26 40 98.209
ILS Functionality79 1 2 5 19 17 35 97.958
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction80 1 1 7 23 48 98.459
Support Satisfaction80 1 1 3 6 19 50 98.359
Support Improvement75 1 9 4 5 28 28 87.798
Company Loyalty78 2 1 4 2 12 57 98.469
Open Source Interest52 6 1 1 2 2 1 1 38 97.319

CategoryTotalYespercent
Considering new ILS81 11.23%
Considering new Interface81 00.00%
System Installed on time?81 7896.30%

Average Collection size: 89790

TypeCount
Public0
Academic1
School57
Consortium7
Special4

Size CategoryCount
[1] Under 10,00033
[2] 10,001-100,00033
[3] 100,001-250,0002
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 1 13 20 64 98.439
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction100 3 7 14 76 98.639
Support Satisfaction99 1 5 11 82 98.769
Support Improvement96 1 9 2 3 17 64 98.279
Company Loyalty99 1 1 1 3 8 85 98.719
Open Source Interest98 5 1 2 2 2 86 98.329

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 21.89%
System Installed on time?106 9791.51%

Average Collection size: 49191

TypeCount
Public0
Academic1
School90
Consortium6
Special4

Size CategoryCount
[1] Under 10,00035
[2] 10,001-100,00053
[3] 100,001-250,0000
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2009 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction42 1 1 1 1 12 8 18 97.678
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 1 1 1 1 5 11 22 97.939
Support Satisfaction42 1 1 1 1 3 10 25 98.129
Support Improvement42 2 9 2 5 7 17 97.178
Company Loyalty42 2 1 1 1 10 27 98.009
Open Source Interest34 4 1 2 4 23 96.889

CategoryTotalYespercent
Considering new ILS42 00.00%
Considering new Interface42 00.00%
System Installed on time?42 3788.10%




5 Responses for OPALS in 2008

3 Responses for OPALS in 2007

2017 : gen: 8.85 company 8.88 loyalty 8.74 support 8.85

2016 : gen: 8.59 company 8.58 loyalty 8.52 support 8.63

2015 : gen: 8.58 company 8.69 loyalty 8.55 support 8.69

2014 : gen: 8.48 company 8.66 loyalty 8.54 support 8.66

2013 : gen: 8.70 company 8.81 loyalty 8.75 support 8.79

2012 : gen: 8.63 company 8.76 loyalty 8.72 support 8.70

2011 : gen: 8.20 company 8.45 loyalty 8.46 support 8.35

2010 : gen: 8.43 company 8.63 loyalty 8.71 support 8.76

2009 : gen: 7.67 company 7.93 loyalty 8.00 support 8.12

Comments (survey2017)

I sooooo appreciate the guys at MediaFlex, and refer them to everyone!! (Library type: Special; collection size: small; ils satisfaction: 9)

OPALS is a great value. Media Flex offers very responsive customer service. OPALS has seen some very user-friendly improvements (e.g., search suggestions tied to holdings). But some search modes are rather imprecise; and collection management for eSerials, microfiche, and serials could be better. (Library type: Academic; collection size: small; ils satisfaction: 7)

OPALS updates and new features to its ILS continue to amaze me. These updates and new features further enhances its accessibility to our collection and ease of use. The customer service is the best. Webinars on updates and new features are available at my convenience. The quarterly newsletters are full of great information. I love OPALS! (Library type: School; collection size: very small; ils satisfaction: 9)

[..] (Library type: School; collection size: very small; ils satisfaction: 9)

Have made use of the relatively new provision to add electronic resources to our catalog. Currently adding just PDF files that relate to our congregation's history, to make ino available for research and activities related to 150th anniversary. This has been a welcome provision. (Library type: Church; collection size: very small; ils satisfaction: 9)

Great value for money, and good consistent customer service. Some of the features are more appropriate for a school library, and the system works best with Dewey. For example we are unable to correctly print LC call labels after cataloguing, but we just do them manually. Overall we are very satisfied with this product. (Library type: Medical; collection size: very small; ils satisfaction: 8)

Bibliofiche continues to provide excellent customer support for OPALS. It is continually adding to the functionality of the product yet remaining affordable for small schools. The product works well in a bilingual (Arabic/English) setting, and the Arabic interface continues to be improved. (Library type: School; collection size: very small; ils satisfaction: 9)

If this were a true union catalog, admin duties would be much easier. Wish the user interface had more customization for use with older students. (Library type: School; collection size: medium; ils satisfaction: 8)

OPALS' customer support is phenomenal. Basic acquisitions and serials modules would be helpful. (Library type: Academic; collection size: medium; ils satisfaction: 8)

We are in our tenth year using OPALS. The updates change the system, but the support remains at the same high level that attracted us to it almost a decade ago. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS continual updates are great! (Library type: School; collection size: very small; ils satisfaction: 9)

It is an understatement that I enjoy working with OPALS immensely. OPALS has transformed the [...] Libraries, and I am deeply grateful for all the talented and patient OPALS support staff helping us here at [...]. (Library type: School; collection size: medium; ils satisfaction: 9)

We do love OPALS. It is a wonderful asset to our organization. (Library type: Special; collection size: small; ils satisfaction: 9)

Service is outstanding and they actually implement changes suggested by elementary school librarians like me ! (Library type: School; collection size: very small; ils satisfaction: 9)

Excellent system for our library and very prompt service when needed. (Library type: School; collection size: small; ils satisfaction: 9)

Year ten using OPALS and all's well. (Library type: School; collection size: small; ils satisfaction: 9)

Awesome!!! (Library type: School; collection size: small; ils satisfaction: 9)

So glad the libraries in my area pointed me to OPALS. (Library type: School; collection size: very small; ils satisfaction: 9)

We love the frequent updates, friendly tech support, and users meetings. (Library type: School; collection size: small; ils satisfaction: 9)

Responsive development and technical support for the past nine years. (Library type: School; collection size: small; ils satisfaction: 9)

We have used OPALS for over twelve years. The program has changed with the times, but customer support not. It's superlative! (Library type: School; collection size: small; ils satisfaction: 9)

I am so thankful we switched to OPALS!! (Library type: School; collection size: small; ils satisfaction: 9)

We have used this system for seven years and are pleased with what it does for our members and staff. It handles our linguistic needs well and service is outstanding. (Library type: Church; collection size: very small; ils satisfaction: 9)

An excellent system. We give high marks to their technical support team and consultant librarians. They even answer our cataloging questions. (Library type: Theology; collection size: small; ils satisfaction: 9)

Des services de soutien technique exceptionnels! (Library type: Special; collection size: very small; ils satisfaction: 9)

The updates are timely, support is responsive and Webinar tutorials make it seem like we are working in the same place. (Library type: Theology; collection size: small; ils satisfaction: 9)

We like OPALS and its service. We have recommended it to other libraries in our area. (Library type: Public; collection size: small; ils satisfaction: 9)

What a game changer OPALS is for so many libraries in our organization! (Library type: Theology; collection size: small; ils satisfaction: 9)

Year two and we remain impressed by OPALS and its responsive technical assistants. This year, we implemented self-service checkout. Students easily adapted to it, and our limited staff was freed up for research tutoring and collection development and digital resource integration. (Library type: Theology; collection size: small; ils satisfaction: 9)

We use the system to manage and provide access to over 40,000 digital resources, in four languages. Teachers access all of these resources from any school within our region. (Library type: Academic; collection size: small; ils satisfaction: 9)

We adopted OPALS this year. The technology and support have been outstanding. Not sure how to answer question 7 about service being better or worse than last year, so we marked "9" since OPALS support reputation is one of several reasons we switched systems. (Library type: School; collection size: small; ils satisfaction: 9)

The OPALS support group made our migration painless. We were pleasantly surprised that their services extended well beyond their system. We greatly appreciated professional library consulting services and not receiving an invoice for them! (Library type: Theology; collection size: small; ils satisfaction: 9)

Staff is dedicated, passionate and better capable of meeting our needs over our previous vendor. They went above and beyond to clean up our records when we migrated. (Library type: School; collection size: small; ils satisfaction: 9)

I appreciate the system's library management capabilities. Students especially like the single login database authentication and discovery searching they started using this year. (Library type: School; collection size: very small; ils satisfaction: 9)

Set up was smooth and we’re delighted with the program and the assistance. (Library type: Theology; collection size: small; ils satisfaction: 9)

We cannot comment on service improvement because this is our first year using OPALS. Neighboring libraries report positive experiences. Our migration was painless and the first year has been great so far. (Library type: School; collection size: small; ils satisfaction: 9)

This year we started using self service checkout. It has worked very well and freed me to develop student research skills. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS data processing staff migrated over 20,000 of our rudimentary records to an OPALS catalogue for our board to evaluate. They actually fixed many data inconsistencies at no cost! Their librarian instructors provided free tutoring, enabling us to thoroughly evaluate their system using our own catalogue data. Although we are 16,000 km from their offices, we came to feel they were "just down the road." Finally, although our professionally diverse committee took five months to compare and evaluate ILS technologies, we never felt any "sales" pressure to make a decision. Even before we issued the purchase order, we felt comfortable in our new technology neighbourhood. (Library type: Special; collection size: small; ils satisfaction: 9)

Customer service is incredibly prompt! (Library type: School; collection size: small; ils satisfaction: 9)

There is a large shift in our library to eBooks and digital resources. Digital to print ratio is five to one now and OPALS handled this transition (including authentication) well. (Library type: School; collection size: medium; ils satisfaction: 9)

OPALS service has been excellent. The staff knowledge and understanding of our technical, operational and academic requirements is outstanding and we compliment them on their product and staff. (Library type: Technical; collection size: very small; ils satisfaction: 9)

OPALS/MediaFlex is very responsive to changes in the industry as well as client requests. (Library type: School; collection size: very small; ils satisfaction: 9)

Our library migrated to OPALS recently so we cannot comment on whether support has improved or not over the past year. However, the system setup and data migration was efficient, training is professional and we are pleased with the technology so far. (Library type: Theology; collection size: small; ils satisfaction: 9)

We have used OPALS for the past 12 years. A great support team listens to its community and improves it every year. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS has been a dream to work with. The support people are very pleasant, extremely knowledgeable and helpful. I would recommend this system to everyone. (Library type: School; collection size: very small; ils satisfaction: 9)

OPALS is doing a great work specially for those who are living in the third world. This is a very good system for library management. We encourage using this system among Sudanese Librarians (Library type: Academic; collection size: medium; ils satisfaction: 9)

We implemented OPALS in January 2008. This is our tenth anniversary and we can still write that the system and the people supporting it are terrific! (Library type: School; collection size: small; ils satisfaction: 9)

I am just learning how to navigate OPALS in my new position. I have used Follett Destiny for many years. OPALS is not as intuitive as Destiny, so I'm having difficulty figuring out how to complete some tasks. (Library type: Theology; collection size: very small; ils satisfaction: 6)

OPALS continues to be an excellent option for [...]. Their newest enhancements increase the ability to support curriculum. And their Arabic interface continues to improve. (Library type: School; collection size: very small; ils satisfaction: 9)

ILS