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Statistical Report for Millennium


2018 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 3 4 3 7 5 4 4 2 55.275
ILS Functionality33 4 9 1 5 3 2 5 4 35.215
Print Functionality33 4 4 3 10 7 5 76.827
Electronic Functionality33 2 3 2 8 7 2 2 2 2 3 34.184
Company Satisfaction33 2 4 1 4 4 3 4 5 4 2 74.795
Support Satisfaction33 2 7 2 1 3 3 4 4 4 3 14.615
Support Improvement33 3 2 2 6 1 9 4 3 2 1 54.335
Company Loyalty33 6 2 3 5 4 2 3 2 6 04.585
Open Source Interest33 6 6 6 2 3 3 2 2 3 03.152

CategoryTotalYespercent
Considering new ILS33 2472.73%
Considering new Interface33 721.21%
System Installed on time?33 3090.91%

Average Collection size: 1059837

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0008
[3] 100,001-250,0008
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0004
[6] over 10,000,0011


Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

MillenniumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS925.47 215.33265.73104.2085.504214
ILSFunctionality935.56 215.67265.62104.3085.884214
PrintFunctionality936.89 216.95267.08106.9085.634214
ElectronicFunctionality914.34 204.10264.38103.2085.384214
SatisfactionCustomerSupport924.93 214.67265.04104.3085.504214
CompanyLoyalty924.85 214.24264.77104.1086.634204



2017 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 4 1 6 6 7 13 22 21 8 4 65.476
ILS Functionality93 1 1 8 7 7 15 22 18 8 6 65.566
Print Functionality93 1 3 3 3 7 9 26 26 15 76.897
Electronic Functionality91 6 6 12 9 13 17 9 8 8 3 54.344
Company Satisfaction93 3 4 5 6 18 6 23 15 8 5 65.236
Support Satisfaction92 5 6 5 10 11 9 17 17 10 2 64.936
Support Improvement91 4 5 2 9 13 25 9 11 7 6 54.995
Company Loyalty92 9 5 8 7 8 12 12 15 9 7 74.855
Open Source Interest92 25 16 12 3 9 8 8 4 4 3 02.832

CategoryTotalYespercent
Considering new ILS94 6771.28%
Considering new Interface94 1718.09%
System Installed on time?94 8287.23%

Average Collection size: 1463662

TypeCount
Public14
Academic61
School1
Consortium4
Special3

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00019
[3] 100,001-250,00023
[4] 250,001-1,000,00028
[5] 1,000,001-10,000,00012
[6] over 10,000,0013



2016 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction144 5 4 11 6 25 25 26 25 13 4 65.145
ILS Functionality144 2 6 11 14 18 24 15 30 14 10 75.315
Print Functionality144 1 4 9 11 18 44 39 18 76.907
Electronic Functionality143 12 13 16 18 21 18 14 14 13 4 44.164
Company Satisfaction143 4 8 16 14 23 26 17 23 8 4 54.665
Support Satisfaction143 6 14 13 18 13 24 20 14 17 4 54.595
Support Improvement144 11 6 11 18 27 34 18 5 12 2 54.284
Company Loyalty142 13 8 11 13 20 21 16 16 16 8 54.665
Open Source Interest143 32 24 20 10 17 7 15 6 2 10 03.042

CategoryTotalYespercent
Considering new ILS144 10774.31%
Considering new Interface144 2517.36%
System Installed on time?144 13392.36%

Average Collection size: 1208642

TypeCount
Public17
Academic103
School2
Consortium5
Special2

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00032
[3] 100,001-250,00035
[4] 250,001-1,000,00044
[5] 1,000,001-10,000,00024
[6] over 10,000,0013



2015 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction174 4 1 11 12 12 20 35 52 22 5 75.766
ILS Functionality174 3 5 20 14 14 35 52 20 11 75.936
Print Functionality172 2 4 5 9 20 46 56 30 87.228
Electronic Functionality173 6 10 19 20 21 22 27 30 15 3 74.755
Company Satisfaction173 7 10 10 14 16 29 30 35 16 6 75.136
Support Satisfaction171 6 12 11 11 14 28 26 39 18 6 75.206
Support Improvement170 12 12 12 12 29 52 17 13 9 2 54.305
Company Loyalty173 17 8 9 10 18 18 25 25 23 20 65.246
Open Source Interest174 57 22 27 13 16 11 12 4 6 6 02.512

CategoryTotalYespercent
Considering new ILS177 11766.10%
Considering new Interface177 3620.34%
System Installed on time?177 15688.14%

Average Collection size: 898767

TypeCount
Public24
Academic126
School2
Consortium5
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00044
[3] 100,001-250,00035
[4] 250,001-1,000,00059
[5] 1,000,001-10,000,00023
[6] over 10,000,0013



2014 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction212 2 2 12 11 11 18 41 67 43 5 76.127
ILS Functionality210 3 7 14 9 31 35 58 41 12 76.207
Print Functionality212 1 3 2 3 9 18 55 79 42 87.428
Electronic Functionality209 5 17 20 13 25 33 32 40 20 4 74.925
Company Satisfaction212 6 9 11 15 13 26 42 48 35 7 75.616
Support Satisfaction210 3 13 13 16 10 28 30 51 41 5 75.606
Support Improvement203 10 6 15 17 24 68 15 22 17 9 54.855
Company Loyalty210 13 12 9 7 20 28 20 36 36 29 75.686
Open Source Interest208 57 24 37 17 18 22 6 11 6 10 02.802

CategoryTotalYespercent
Considering new ILS216 12256.48%
Considering new Interface216 6128.24%
System Installed on time?216 19992.13%

Average Collection size: 829001

TypeCount
Public41
Academic145
School1
Consortium6
Special4

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00038
[3] 100,001-250,00042
[4] 250,001-1,000,00086
[5] 1,000,001-10,000,00032
[6] over 10,000,0012



2013 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction248 2 4 4 10 11 22 50 75 55 15 76.447
ILS Functionality247 1 1 3 11 13 24 52 67 56 19 76.537
Print Functionality247 1 1 4 11 23 62 87 58 87.558
Electronic Functionality246 7 11 11 21 25 43 43 45 27 13 75.356
Company Satisfaction248 4 5 7 11 17 35 51 51 50 17 66.096
Support Satisfaction247 2 12 11 10 17 36 36 64 47 12 75.916
Support Improvement246 9 10 11 13 26 76 32 37 20 12 55.185
Company Loyalty248 11 8 7 13 13 39 29 46 43 39 76.047
Open Source Interest244 59 43 19 27 18 32 14 13 7 12 03.003

CategoryTotalYespercent
Considering new ILS254 11645.67%
Considering new Interface254 8332.68%
System Installed on time?254 23190.94%

Average Collection size: 817421

TypeCount
Public51
Academic140
School1
Consortium6
Special1

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00041
[3] 100,001-250,00060
[4] 250,001-1,000,00081
[5] 1,000,001-10,000,00045
[6] over 10,000,0013



2012 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction393 2 3 13 7 19 29 64 118 97 41 76.687
ILS Functionality393 1 2 7 9 24 32 58 117 103 40 76.747
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction389 2 7 15 14 24 32 65 103 85 42 76.447
Support Satisfaction385 3 8 16 13 17 34 78 96 76 44 76.397
Support Improvement381 10 4 7 19 37 140 55 47 39 23 55.515
Company Loyalty388 17 7 14 13 16 39 44 71 80 87 96.497
Open Source Interest385 105 49 45 33 35 34 32 19 15 18 03.002

CategoryTotalYespercent
Considering new ILS399 16942.36%
Considering new Interface399 10025.06%
System Installed on time?399 36090.23%

Average Collection size: 868588

TypeCount
Public108
Academic217
School5
Consortium22
Special8

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,00072
[3] 100,001-250,00076
[4] 250,001-1,000,000133
[5] 1,000,001-10,000,00073
[6] over 10,000,0013



2011 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction454 7 2 4 10 13 37 57 141 128 55 76.887
ILS Functionality451 3 3 5 7 18 29 67 144 116 59 76.927
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction453 6 6 16 16 22 49 58 111 122 47 86.507
Support Satisfaction451 5 8 5 9 30 52 68 114 115 45 86.557
Support Improvement437 4 5 8 14 40 178 61 56 50 21 55.635
Company Loyalty452 13 5 16 18 24 52 50 79 93 102 96.557
Open Source Interest447 100 48 64 32 35 52 37 30 21 28 03.413

CategoryTotalYespercent
Considering new ILS458 14331.22%
Considering new Interface458 11124.24%
System Installed on time?458 42091.70%

Average Collection size: 859254

TypeCount
Public146
Academic238
School5
Consortium22
Special5

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00093
[3] 100,001-250,00083
[4] 250,001-1,000,000155
[5] 1,000,001-10,000,00079
[6] over 10,000,0013



2010 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction388 1 2 4 8 12 21 40 124 121 55 77.117
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction387 3 4 13 8 19 30 61 106 99 44 76.667
Support Satisfaction386 1 4 5 18 21 30 61 106 95 45 76.677
Support Improvement381 4 4 6 15 39 146 38 59 40 30 55.725
Company Loyalty383 19 11 11 13 17 40 39 75 69 89 96.407
Open Source Interest383 86 35 53 33 27 48 23 28 19 31 03.533

CategoryTotalYespercent
Considering new ILS395 7418.73%
Considering new Interface395 14436.46%
System Installed on time?395 36391.90%

Average Collection size: 780971

TypeCount
Public142
Academic183
School4
Consortium20
Special9

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00081
[3] 100,001-250,00077
[4] 250,001-1,000,00078
[5] 1,000,001-10,000,00058
[6] over 10,000,0012



2009 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction342 1 7 10 31 32 108 102 51 77.137
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction341 1 4 13 8 17 41 47 92 71 47 76.587
Support Satisfaction338 2 2 11 15 16 28 68 83 71 42 76.537
Support Improvement315 6 3 9 8 12 136 50 47 19 25 55.655
Company Loyalty339 14 10 12 15 21 42 28 55 59 83 96.337
Open Source Interest339 69 47 36 27 30 41 20 29 18 22 03.513

CategoryTotalYespercent
Considering new ILS350 4111.71%
Considering new Interface350 10931.14%
System Installed on time?350 30186.00%





2008 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction294 5 7 10 14 37 85 100 36 87.087
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction293 4 1 12 14 15 25 45 84 63 30 76.437
Support Satisfaction291 2 4 7 11 14 35 43 88 64 23 76.447
Support Improvement0 not applicable
Company Loyalty287 7 6 13 10 13 28 27 61 68 54 86.537
Open Source Interest290 47 39 42 29 22 35 24 18 15 19 03.573

CategoryTotalYespercent
Considering new ILS302 258.28%
Considering new Interface302 10735.43%
System Installed on time?302 28193.05%





2007 Survey Results
Product: Millennium Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction253 1 4 5 8 14 22 74 88 37 87.167
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction319 2 3 12 11 20 33 47 88 73 30 76.457
Support Satisfaction316 2 7 8 19 19 34 60 87 57 23 76.207
Support Improvement0 not applicable
Company Loyalty305 14 11 14 5 12 46 21 63 67 52 86.247
Open Source Interest320 72 34 58 28 33 38 18 12 10 17 03.072

CategoryTotalYespercent
Considering new ILS328 226.71%
Considering new Interface328 9629.27%
System Installed on time?328 10.30%




2018 : gen: 5.27 company 4.79 loyalty 4.58 support 4.61

2017 : gen: 5.47 company 5.23 loyalty 4.85 support 4.93

2016 : gen: 5.14 company 4.66 loyalty 4.66 support 4.59

2015 : gen: 5.76 company 5.13 loyalty 5.24 support 5.20

2014 : gen: 6.12 company 5.61 loyalty 5.68 support 5.60

2013 : gen: 6.44 company 6.09 loyalty 6.04 support 5.91

2012 : gen: 6.68 company 6.44 loyalty 6.49 support 6.39

2011 : gen: 6.88 company 6.50 loyalty 6.55 support 6.55

2010 : gen: 7.11 company 6.66 loyalty 6.40 support 6.67

2009 : gen: 7.13 company 6.58 loyalty 6.33 support 6.53

2008 : gen: 7.08 company 6.43 loyalty 6.53 support 6.44

2007 : gen: 7.16 company 6.45 loyalty 6.24 support 6.20

Comments (survey2017)

A traditional ILS system doesn't meet the needs of a medical system. Almost all our resources are now electronic. Our patrons are now used to Google and other Internet searching tools. They expect to be able to find everything together. (Library type: Medical; collection size: small; ils satisfaction: 2)

This continues to be a challenging market, especially for large and complex libraries. (Library type: Academic; collection size: very large; ils satisfaction: 0)

Millennium infrastructure has become a major stumbling block in integrating with new services or expanding current services. (Library type: Public; collection size: very large; ils satisfaction: 5)

Re a new ILS: I'm concerned mostly about support from the vendor. I hear about libraries migrating along with a cohort in which one seems to be expected to resolve issues along with other institutions that are in the same boat. Re open source ILS: things seem to be going in that direction, but we have neither the staff nor the expertise to customize an open source product. To get information about a new ILS, talking to sales reps is suspect--all things are great in their eyes. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Long response time on customer support tickets. Bugs end up in software engineering for extended periods. (Library type: Academic; collection size: medium; ils satisfaction: 5)

Limited information on overall satisfaction due to the fact that the person filling the survey hasn's been long in post. (Library type: Academic; collection size: very small; ils satisfaction: 7)

III's customer service and Millennium support continues to be wanting. We have managed to get slightly better customer service from them by complaining with enough regularity to their head of customer service and to the sales team that we had concerns. Now the majority of our tickets are assigned to their more skilled helpdesk staff, which helps, but service is still not as strong as it was 10 years ago. Losing off some of their longterm system experts when the company was acquired by the venture capital firm is a turn of events that continues to haunt the support desk. They also still seem to struggle with a volume of customer questions that is greater than their staff can handle, with more complex tickets going unassigned and ignored unless libraries complain regularly. It is my understanding that they have a long term strategy of fixing this by getting most of their Millennium libraries migrated to Sierra, which should allow them to streamline the expertise required of their helpdesk experts, but the road to implementing that solution may be fraught. ProQuest's support for Summon continues to be exceptional, and for this reason we were quite disappointed that we simply could not afford a jump to Alma for our underlying ILS. (Library type: Academic; collection size: medium; ils satisfaction: 6)

We will be signing a contract for a new ILS by the end of 2017. Our current ILS platform (Innovative Millennium) is no longer meeting our needs. (Library type: Public; collection size: large; ils satisfaction: 6)

Two of our branch libraries are already running on Koha. Our current version of Millennium has been indicated that it will not be supported by end of 2019. Efforts are underway to persuade the stakeholders to go for Koha or migrate to Sierra. Overally, Millennium is a solid system. (Library type: Academic; collection size: large; ils satisfaction: 9)

Sometimes, the Library cannot keep abreast of software upgrades because of the additional payment for the software and for the hardware. (Library type: Academic; collection size: medium; ils satisfaction: 8)

Currently Millennium doesn't accommodate our library needs such as social media integration, integration with other systems (finance, student information and etc.). In addition no more upgrades will be applied to the system. (Library type: Academic; collection size: small; ils satisfaction: 4)

Because we are part of the [...] resource sharing consortium, we have to use this ILS. (Library type: Medical; collection size: small; ils satisfaction: 6)

There is so much change in leadership and staffing in the said company that sometimes one begins to wonder how durable the existence of the company will be in the near future. (Library type: Academic; collection size: large; ils satisfaction: 8)

Library collection: Print Titles : 140,000 Print Items : 280,000 E-books (Perpetual) : 108,100 E-thesis (Perpetual) : 3100 Periodicals (print archive) : 3300 Library e-Resources : more than 150 online database containing thousands of journals, electronic books and articles (Library type: Academic; collection size: medium; ils satisfaction: 6)

Innovative has fallen behind in technologies we need to manage e-resources, integrate with campus systems and provide an accessible platform to our users. They are working to catch up with ExLibris' Alma but we don't see the frequent updates and improvements to Sierra that are apparent in Alma. The eventual successor to Sierra, Polaris and Virtua may be a powerful system, but the question is when that would be. Academic libraries in our geographic area are migrating to Alma, which leads us to question whether Innovative will be able to focus its development efforts on the needs of academic libraries or if it will need to primarily meet the needs of its public library customers. (Library type: Academic; collection size: large; ils satisfaction: 1)

We are likely moving to a shared consortial ILS in the next year or two, so we may end up with an ILS that is not our institution's top choice. (Library type: Academic; collection size: large; ils satisfaction: 2)

The library system of which we are a member has already studied and committed to staying with Innovative Interfaces, Sierra upgrade. (Library type: Public; collection size: medium; ils satisfaction: 8)

We are in the middle of an RFP process. We do know that we could upgrade our current Millennium product to Sierra should constraints (time, money, expertise, availibility of a good spot in the vendor's queue) dictate - but we are hoping not to have to do so. (Library type: Academic; collection size: very large; ils satisfaction: 3)

We recently migrated from self-hosted Millennium to vendor-hosted Millennium. The support for that was good. The vendor-hosted environment is good, too. (Library type: Academic; collection size: very large; ils satisfaction: 7)

The [...] shares the [...]y's system. The number of items listed above is for the [...] We will be migrating to Alma in July 2018. (Library type: Medical; collection size: medium; ils satisfaction: 4)

ILS