Statistical Report for Millennium
| 2 Responses for Millennium in 2023 |
| 5 Responses for Millennium in 2022 |
| 2021 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| 2 | 1 | 1 | | 1 | 1 | 3 | | | 7 | 4.33 | 5 |
|---|
| ILS Functionality | 9 |
| 2 | 2 | | 1 | | 1 | 3 | | | 7 | 4.11 | 4 |
|---|
| Print Functionality | 9 |
| | | | 1 | | 2 | 2 | 4 | | 8 | 6.89 | 7 |
|---|
| Electronic Functionality | 9 |
| 2 | 2 | 1 | 3 | | | 1 | | | 4 | 3.11 | 3 |
|---|
| Company Satisfaction | 9 |
| 1 | | 1 | 2 | 1 | 1 | 3 | | | 7 | 4.89 | 5 |
|---|
| Support Satisfaction | 9 |
1 | | 1 | | | 1 | 2 | 4 | | | 7 | 5.22 | 6 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 9 |
2 | 2 | 1 | 1 | | 2 | | 1 | | | 0 | 2.67 | 2 |
|---|
| Open Source Interest | 8 |
1 | 2 | | | | | | 2 | 2 | 1 | 1 | 5.13 | 7 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 9 |
6 | 66.67% |
|---|
| Considering new Interface | 9 |
3 | 33.33% |
|---|
| System Installed on time? | 9 |
0 | 0.00% |
|---|
| Average Collection size: |
| 5804371 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2020 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 16 |
| 2 | 2 | 1 | 3 | 1 | 1 | 5 | 1 | | 7 | 4.69 | 5 |
|---|
| ILS Functionality | 16 |
| 1 | 4 | 1 | 3 | 2 | 2 | 2 | 1 | | 2 | 4.25 | 4 |
|---|
| Print Functionality | 15 |
| 1 | | | 1 | | 2 | 4 | 4 | 3 | 7 | 6.93 | 7 |
|---|
| Electronic Functionality | 16 |
| 1 | 3 | 4 | 2 | 4 | 2 | | | | 3 | 3.69 | 4 |
|---|
| Company Satisfaction | 16 |
| 1 | 3 | 1 | 1 | 4 | | 5 | | 1 | 7 | 4.88 | 5 |
|---|
| Support Satisfaction | 16 |
1 | | 3 | | | 4 | | 5 | 1 | 2 | 7 | 5.44 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 14 |
4 | 2 | 1 | 1 | | 1 | 1 | 1 | 2 | 1 | 0 | 3.57 | 3 |
|---|
| Open Source Interest | 14 |
3 | 1 | | 2 | | 1 | | 2 | 3 | 2 | 0 | 4.86 | 7 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 16 |
14 | 87.50% |
|---|
| Considering new Interface | 16 |
8 | 50.00% |
|---|
| System Installed on time? | 16 |
0 | 0.00% |
|---|
| Average Collection size: |
| 4960715 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2019 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 38 |
2 | | 1 | 2 | 5 | 8 | 9 | 9 | 1 | 1 | 6 | 5.32 | 6 |
|---|
| ILS Functionality | 37 |
2 | | 3 | 5 | 2 | 4 | 10 | 8 | 3 | | 6 | 5.11 | 6 |
|---|
| Print Functionality | 38 |
1 | | 1 | | 1 | 2 | 6 | 12 | 12 | 3 | 7 | 6.82 | 7 |
|---|
| Electronic Functionality | 38 |
3 | 4 | 4 | 6 | 4 | 6 | 8 | 3 | | | 6 | 3.82 | 4 |
|---|
| Company Satisfaction | 38 |
3 | 1 | 8 | 2 | 2 | 5 | 7 | 7 | | 3 | 2 | 4.58 | 5 |
|---|
| Support Satisfaction | 37 |
3 | 4 | 4 | 3 | 2 | 4 | 5 | 8 | 1 | 3 | 7 | 4.59 | 5 |
|---|
| Support Improvement | 38 |
4 | 2 | 2 | 3 | 6 | 7 | 6 | 5 | 1 | 2 | 5 | 4.50 | 5 |
|---|
| Company Loyalty | 38 |
7 | 5 | 4 | 3 | 2 | 1 | 3 | 3 | 4 | 6 | 0 | 4.21 | 4 |
|---|
| Open Source Interest | 37 |
11 | 5 | 6 | 2 | 2 | 2 | 2 | 2 | 2 | 3 | 0 | 2.97 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 39 |
33 | 84.62% |
|---|
| Considering new Interface | 39 |
15 | 38.46% |
|---|
| System Installed on time? | 39 |
36 | 92.31% |
|---|
| Average Collection size: |
| 2385280 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 25 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2018 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| 1 | 7 | 8 | 7 | 12 | 11 | 7 | 10 | 2 | 5 | 5.23 | 5 |
|---|
| ILS Functionality | 65 |
| | 7 | 12 | 4 | 10 | 9 | 9 | 9 | 5 | 3 | 5.38 | 5 |
|---|
| Print Functionality | 64 |
2 | | | 1 | 4 | 7 | 6 | 21 | 14 | 9 | 7 | 6.72 | 7 |
|---|
| Electronic Functionality | 64 |
6 | 6 | 5 | 11 | 11 | 6 | 7 | 4 | 5 | 3 | 3 | 4.06 | 4 |
|---|
| Company Satisfaction | 64 |
3 | 6 | 4 | 6 | 10 | 10 | 11 | 6 | 6 | 2 | 6 | 4.63 | 5 |
|---|
| Support Satisfaction | 64 |
3 | 9 | 4 | 9 | 6 | 8 | 9 | 8 | 5 | 3 | 1 | 4.45 | 5 |
|---|
| Support Improvement | 64 |
6 | 3 | 3 | 10 | 7 | 19 | 8 | 4 | 2 | 2 | 5 | 4.25 | 5 |
|---|
| Company Loyalty | 65 |
8 | 5 | 10 | | 9 | 9 | 5 | 4 | 7 | 8 | 2 | 4.49 | 5 |
|---|
| Open Source Interest | 65 |
20 | 9 | 10 | 4 | 5 | 6 | 4 | 2 | 1 | 4 | 0 | 2.66 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
48 | 72.73% |
|---|
| Considering new Interface | 66 |
13 | 19.70% |
|---|
| System Installed on time? | 66 |
56 | 84.85% |
|---|
| Average Collection size: |
| 2089878 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 44 |
|---|
| School | 1 |
|---|
| Consortium | 3 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 15 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 4 |
|---|
Statistics according to type and size categories
The following table presents the 2017 results according to the type and size of the library.
| Millennium | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 92 | 5.47 |
21 | 5.33 | 26 | 5.73 | 10 | 4.20 | 8 | 5.50 | 4 | | 2 | | 1 | | 4 | |
|---|
| ILSFunctionality | 93 | 5.56 |
21 | 5.67 | 26 | 5.62 | 10 | 4.30 | 8 | 5.88 | 4 | | 2 | | 1 | | 4 | |
|---|
| PrintFunctionality | 93 | 6.89 |
21 | 6.95 | 26 | 7.08 | 10 | 6.90 | 8 | 5.63 | 4 | | 2 | | 1 | | 4 | |
|---|
| ElectronicFunctionality | 91 | 4.34 |
20 | 4.10 | 26 | 4.38 | 10 | 3.20 | 8 | 5.38 | 4 | | 2 | | 1 | | 4 | |
|---|
| SatisfactionCustomerSupport | 92 | 4.93 |
21 | 4.67 | 26 | 5.04 | 10 | 4.30 | 8 | 5.50 | 4 | | 2 | | 1 | | 4 | |
|---|
| CompanyLoyalty | 92 | 4.85 |
21 | 4.24 | 26 | 4.77 | 10 | 4.10 | 8 | 6.63 | 4 | | 2 | | 0 | | 4 | |
|---|
| 2017 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
4 | 1 | 6 | 6 | 7 | 13 | 22 | 21 | 8 | 4 | 6 | 5.47 | 6 |
|---|
| ILS Functionality | 93 |
1 | 1 | 8 | 7 | 7 | 15 | 22 | 18 | 8 | 6 | 6 | 5.56 | 6 |
|---|
| Print Functionality | 93 |
1 | | 3 | 3 | 3 | 7 | 9 | 26 | 26 | 15 | 7 | 6.89 | 7 |
|---|
| Electronic Functionality | 91 |
6 | 6 | 12 | 9 | 13 | 17 | 9 | 8 | 8 | 3 | 5 | 4.34 | 4 |
|---|
| Company Satisfaction | 93 |
3 | 4 | 5 | 6 | 18 | 6 | 23 | 15 | 8 | 5 | 6 | 5.23 | 6 |
|---|
| Support Satisfaction | 92 |
5 | 6 | 5 | 10 | 11 | 9 | 17 | 17 | 10 | 2 | 6 | 4.93 | 6 |
|---|
| Support Improvement | 91 |
4 | 5 | 2 | 9 | 13 | 25 | 9 | 11 | 7 | 6 | 5 | 4.99 | 5 |
|---|
| Company Loyalty | 92 |
9 | 5 | 8 | 7 | 8 | 12 | 12 | 15 | 9 | 7 | 7 | 4.85 | 5 |
|---|
| Open Source Interest | 92 |
25 | 16 | 12 | 3 | 9 | 8 | 8 | 4 | 4 | 3 | 0 | 2.83 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 94 |
67 | 71.28% |
|---|
| Considering new Interface | 94 |
17 | 18.09% |
|---|
| System Installed on time? | 94 |
82 | 87.23% |
|---|
| Average Collection size: |
| 1463662 |
|---|
| Type | Count |
|---|
| Public | 14 |
|---|
| Academic | 61 |
|---|
| School | 1 |
|---|
| Consortium | 4 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 28 |
|---|
| [5] 1,000,001-10,000,000 | 12 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2016 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 144 |
5 | 4 | 11 | 6 | 25 | 25 | 26 | 25 | 13 | 4 | 6 | 5.14 | 5 |
|---|
| ILS Functionality | 144 |
2 | 6 | 11 | 14 | 18 | 24 | 15 | 30 | 14 | 10 | 7 | 5.31 | 5 |
|---|
| Print Functionality | 144 |
| 1 | | 4 | 9 | 11 | 18 | 44 | 39 | 18 | 7 | 6.90 | 7 |
|---|
| Electronic Functionality | 143 |
12 | 13 | 16 | 18 | 21 | 18 | 14 | 14 | 13 | 4 | 4 | 4.16 | 4 |
|---|
| Company Satisfaction | 143 |
4 | 8 | 16 | 14 | 23 | 26 | 17 | 23 | 8 | 4 | 5 | 4.66 | 5 |
|---|
| Support Satisfaction | 143 |
6 | 14 | 13 | 18 | 13 | 24 | 20 | 14 | 17 | 4 | 5 | 4.59 | 5 |
|---|
| Support Improvement | 144 |
11 | 6 | 11 | 18 | 27 | 34 | 18 | 5 | 12 | 2 | 5 | 4.28 | 4 |
|---|
| Company Loyalty | 142 |
13 | 8 | 11 | 13 | 20 | 21 | 16 | 16 | 16 | 8 | 5 | 4.66 | 5 |
|---|
| Open Source Interest | 143 |
32 | 24 | 20 | 10 | 17 | 7 | 15 | 6 | 2 | 10 | 0 | 3.04 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 144 |
107 | 74.31% |
|---|
| Considering new Interface | 144 |
25 | 17.36% |
|---|
| System Installed on time? | 144 |
133 | 92.36% |
|---|
| Average Collection size: |
| 1208642 |
|---|
| Type | Count |
|---|
| Public | 17 |
|---|
| Academic | 103 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 32 |
|---|
| [3] 100,001-250,000 | 35 |
|---|
| [4] 250,001-1,000,000 | 44 |
|---|
| [5] 1,000,001-10,000,000 | 24 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2015 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 174 |
4 | 1 | 11 | 12 | 12 | 20 | 35 | 52 | 22 | 5 | 7 | 5.76 | 6 |
|---|
| ILS Functionality | 174 |
| 3 | 5 | 20 | 14 | 14 | 35 | 52 | 20 | 11 | 7 | 5.93 | 6 |
|---|
| Print Functionality | 172 |
| | 2 | 4 | 5 | 9 | 20 | 46 | 56 | 30 | 8 | 7.22 | 8 |
|---|
| Electronic Functionality | 173 |
6 | 10 | 19 | 20 | 21 | 22 | 27 | 30 | 15 | 3 | 7 | 4.75 | 5 |
|---|
| Company Satisfaction | 173 |
7 | 10 | 10 | 14 | 16 | 29 | 30 | 35 | 16 | 6 | 7 | 5.13 | 6 |
|---|
| Support Satisfaction | 171 |
6 | 12 | 11 | 11 | 14 | 28 | 26 | 39 | 18 | 6 | 7 | 5.20 | 6 |
|---|
| Support Improvement | 170 |
12 | 12 | 12 | 12 | 29 | 52 | 17 | 13 | 9 | 2 | 5 | 4.30 | 5 |
|---|
| Company Loyalty | 173 |
17 | 8 | 9 | 10 | 18 | 18 | 25 | 25 | 23 | 20 | 6 | 5.24 | 6 |
|---|
| Open Source Interest | 174 |
57 | 22 | 27 | 13 | 16 | 11 | 12 | 4 | 6 | 6 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 177 |
117 | 66.10% |
|---|
| Considering new Interface | 177 |
36 | 20.34% |
|---|
| System Installed on time? | 177 |
156 | 88.14% |
|---|
| Average Collection size: |
| 898767 |
|---|
| Type | Count |
|---|
| Public | 24 |
|---|
| Academic | 126 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 44 |
|---|
| [3] 100,001-250,000 | 35 |
|---|
| [4] 250,001-1,000,000 | 59 |
|---|
| [5] 1,000,001-10,000,000 | 23 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2014 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 212 |
2 | 2 | 12 | 11 | 11 | 18 | 41 | 67 | 43 | 5 | 7 | 6.12 | 7 |
|---|
| ILS Functionality | 210 |
| 3 | 7 | 14 | 9 | 31 | 35 | 58 | 41 | 12 | 7 | 6.20 | 7 |
|---|
| Print Functionality | 212 |
1 | | 3 | 2 | 3 | 9 | 18 | 55 | 79 | 42 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 209 |
5 | 17 | 20 | 13 | 25 | 33 | 32 | 40 | 20 | 4 | 7 | 4.92 | 5 |
|---|
| Company Satisfaction | 212 |
6 | 9 | 11 | 15 | 13 | 26 | 42 | 48 | 35 | 7 | 7 | 5.61 | 6 |
|---|
| Support Satisfaction | 210 |
3 | 13 | 13 | 16 | 10 | 28 | 30 | 51 | 41 | 5 | 7 | 5.60 | 6 |
|---|
| Support Improvement | 203 |
10 | 6 | 15 | 17 | 24 | 68 | 15 | 22 | 17 | 9 | 5 | 4.85 | 5 |
|---|
| Company Loyalty | 210 |
13 | 12 | 9 | 7 | 20 | 28 | 20 | 36 | 36 | 29 | 7 | 5.68 | 6 |
|---|
| Open Source Interest | 208 |
57 | 24 | 37 | 17 | 18 | 22 | 6 | 11 | 6 | 10 | 0 | 2.80 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 216 |
122 | 56.48% |
|---|
| Considering new Interface | 216 |
61 | 28.24% |
|---|
| System Installed on time? | 216 |
199 | 92.13% |
|---|
| Average Collection size: |
| 829001 |
|---|
| Type | Count |
|---|
| Public | 41 |
|---|
| Academic | 145 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 38 |
|---|
| [3] 100,001-250,000 | 42 |
|---|
| [4] 250,001-1,000,000 | 86 |
|---|
| [5] 1,000,001-10,000,000 | 32 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2013 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 248 |
2 | 4 | 4 | 10 | 11 | 22 | 50 | 75 | 55 | 15 | 7 | 6.44 | 7 |
|---|
| ILS Functionality | 247 |
1 | 1 | 3 | 11 | 13 | 24 | 52 | 67 | 56 | 19 | 7 | 6.53 | 7 |
|---|
| Print Functionality | 247 |
| 1 | 1 | | 4 | 11 | 23 | 62 | 87 | 58 | 8 | 7.55 | 8 |
|---|
| Electronic Functionality | 246 |
7 | 11 | 11 | 21 | 25 | 43 | 43 | 45 | 27 | 13 | 7 | 5.35 | 6 |
|---|
| Company Satisfaction | 248 |
4 | 5 | 7 | 11 | 17 | 35 | 51 | 51 | 50 | 17 | 6 | 6.09 | 6 |
|---|
| Support Satisfaction | 247 |
2 | 12 | 11 | 10 | 17 | 36 | 36 | 64 | 47 | 12 | 7 | 5.91 | 6 |
|---|
| Support Improvement | 246 |
9 | 10 | 11 | 13 | 26 | 76 | 32 | 37 | 20 | 12 | 5 | 5.18 | 5 |
|---|
| Company Loyalty | 248 |
11 | 8 | 7 | 13 | 13 | 39 | 29 | 46 | 43 | 39 | 7 | 6.04 | 7 |
|---|
| Open Source Interest | 244 |
59 | 43 | 19 | 27 | 18 | 32 | 14 | 13 | 7 | 12 | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 254 |
116 | 45.67% |
|---|
| Considering new Interface | 254 |
83 | 32.68% |
|---|
| System Installed on time? | 254 |
231 | 90.94% |
|---|
| Average Collection size: |
| 817421 |
|---|
| Type | Count |
|---|
| Public | 51 |
|---|
| Academic | 140 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 41 |
|---|
| [3] 100,001-250,000 | 60 |
|---|
| [4] 250,001-1,000,000 | 81 |
|---|
| [5] 1,000,001-10,000,000 | 45 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2012 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 393 |
2 | 3 | 13 | 7 | 19 | 29 | 64 | 118 | 97 | 41 | 7 | 6.68 | 7 |
|---|
| ILS Functionality | 393 |
1 | 2 | 7 | 9 | 24 | 32 | 58 | 117 | 103 | 40 | 7 | 6.74 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 389 |
2 | 7 | 15 | 14 | 24 | 32 | 65 | 103 | 85 | 42 | 7 | 6.44 | 7 |
|---|
| Support Satisfaction | 385 |
3 | 8 | 16 | 13 | 17 | 34 | 78 | 96 | 76 | 44 | 7 | 6.39 | 7 |
|---|
| Support Improvement | 381 |
10 | 4 | 7 | 19 | 37 | 140 | 55 | 47 | 39 | 23 | 5 | 5.51 | 5 |
|---|
| Company Loyalty | 388 |
17 | 7 | 14 | 13 | 16 | 39 | 44 | 71 | 80 | 87 | 9 | 6.49 | 7 |
|---|
| Open Source Interest | 385 |
105 | 49 | 45 | 33 | 35 | 34 | 32 | 19 | 15 | 18 | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 399 |
169 | 42.36% |
|---|
| Considering new Interface | 399 |
100 | 25.06% |
|---|
| System Installed on time? | 399 |
360 | 90.23% |
|---|
| Average Collection size: |
| 868588 |
|---|
| Type | Count |
|---|
| Public | 108 |
|---|
| Academic | 217 |
|---|
| School | 5 |
|---|
| Consortium | 22 |
|---|
| Special | 8 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 10 |
|---|
| [2] 10,001-100,000 | 72 |
|---|
| [3] 100,001-250,000 | 76 |
|---|
| [4] 250,001-1,000,000 | 133 |
|---|
| [5] 1,000,001-10,000,000 | 73 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2011 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 454 |
7 | 2 | 4 | 10 | 13 | 37 | 57 | 141 | 128 | 55 | 7 | 6.88 | 7 |
|---|
| ILS Functionality | 451 |
3 | 3 | 5 | 7 | 18 | 29 | 67 | 144 | 116 | 59 | 7 | 6.92 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 453 |
6 | 6 | 16 | 16 | 22 | 49 | 58 | 111 | 122 | 47 | 8 | 6.50 | 7 |
|---|
| Support Satisfaction | 451 |
5 | 8 | 5 | 9 | 30 | 52 | 68 | 114 | 115 | 45 | 8 | 6.55 | 7 |
|---|
| Support Improvement | 437 |
4 | 5 | 8 | 14 | 40 | 178 | 61 | 56 | 50 | 21 | 5 | 5.63 | 5 |
|---|
| Company Loyalty | 452 |
13 | 5 | 16 | 18 | 24 | 52 | 50 | 79 | 93 | 102 | 9 | 6.55 | 7 |
|---|
| Open Source Interest | 447 |
100 | 48 | 64 | 32 | 35 | 52 | 37 | 30 | 21 | 28 | 0 | 3.41 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 458 |
143 | 31.22% |
|---|
| Considering new Interface | 458 |
111 | 24.24% |
|---|
| System Installed on time? | 458 |
420 | 91.70% |
|---|
| Average Collection size: |
| 859254 |
|---|
| Type | Count |
|---|
| Public | 146 |
|---|
| Academic | 238 |
|---|
| School | 5 |
|---|
| Consortium | 22 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 93 |
|---|
| [3] 100,001-250,000 | 83 |
|---|
| [4] 250,001-1,000,000 | 155 |
|---|
| [5] 1,000,001-10,000,000 | 79 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2010 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 388 |
1 | 2 | 4 | 8 | 12 | 21 | 40 | 124 | 121 | 55 | 7 | 7.11 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 387 |
3 | 4 | 13 | 8 | 19 | 30 | 61 | 106 | 99 | 44 | 7 | 6.66 | 7 |
|---|
| Support Satisfaction | 386 |
1 | 4 | 5 | 18 | 21 | 30 | 61 | 106 | 95 | 45 | 7 | 6.67 | 7 |
|---|
| Support Improvement | 381 |
4 | 4 | 6 | 15 | 39 | 146 | 38 | 59 | 40 | 30 | 5 | 5.72 | 5 |
|---|
| Company Loyalty | 383 |
19 | 11 | 11 | 13 | 17 | 40 | 39 | 75 | 69 | 89 | 9 | 6.40 | 7 |
|---|
| Open Source Interest | 383 |
86 | 35 | 53 | 33 | 27 | 48 | 23 | 28 | 19 | 31 | 0 | 3.53 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 395 |
74 | 18.73% |
|---|
| Considering new Interface | 395 |
144 | 36.46% |
|---|
| System Installed on time? | 395 |
363 | 91.90% |
|---|
| Average Collection size: |
| 780971 |
|---|
| Type | Count |
|---|
| Public | 142 |
|---|
| Academic | 183 |
|---|
| School | 4 |
|---|
| Consortium | 20 |
|---|
| Special | 9 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 81 |
|---|
| [3] 100,001-250,000 | 77 |
|---|
| [4] 250,001-1,000,000 | 78 |
|---|
| [5] 1,000,001-10,000,000 | 58 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2009 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 342 |
1 | | | 7 | 10 | 31 | 32 | 108 | 102 | 51 | 7 | 7.13 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 341 |
1 | 4 | 13 | 8 | 17 | 41 | 47 | 92 | 71 | 47 | 7 | 6.58 | 7 |
|---|
| Support Satisfaction | 338 |
2 | 2 | 11 | 15 | 16 | 28 | 68 | 83 | 71 | 42 | 7 | 6.53 | 7 |
|---|
| Support Improvement | 315 |
6 | 3 | 9 | 8 | 12 | 136 | 50 | 47 | 19 | 25 | 5 | 5.65 | 5 |
|---|
| Company Loyalty | 339 |
14 | 10 | 12 | 15 | 21 | 42 | 28 | 55 | 59 | 83 | 9 | 6.33 | 7 |
|---|
| Open Source Interest | 339 |
69 | 47 | 36 | 27 | 30 | 41 | 20 | 29 | 18 | 22 | 0 | 3.51 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 350 |
41 | 11.71% |
|---|
| Considering new Interface | 350 |
109 | 31.14% |
|---|
| System Installed on time? | 350 |
301 | 86.00% |
|---|
| 2008 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 294 |
| | 5 | 7 | 10 | 14 | 37 | 85 | 100 | 36 | 8 | 7.08 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 293 |
4 | 1 | 12 | 14 | 15 | 25 | 45 | 84 | 63 | 30 | 7 | 6.43 | 7 |
|---|
| Support Satisfaction | 291 |
2 | 4 | 7 | 11 | 14 | 35 | 43 | 88 | 64 | 23 | 7 | 6.44 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 287 |
7 | 6 | 13 | 10 | 13 | 28 | 27 | 61 | 68 | 54 | 8 | 6.53 | 7 |
|---|
| Open Source Interest | 290 |
47 | 39 | 42 | 29 | 22 | 35 | 24 | 18 | 15 | 19 | 0 | 3.57 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 302 |
25 | 8.28% |
|---|
| Considering new Interface | 302 |
107 | 35.43% |
|---|
| System Installed on time? | 302 |
281 | 93.05% |
|---|
| 2007 Survey Results |
| Product: Millennium |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 253 |
1 | | 4 | 5 | 8 | 14 | 22 | 74 | 88 | 37 | 8 | 7.16 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 319 |
2 | 3 | 12 | 11 | 20 | 33 | 47 | 88 | 73 | 30 | 7 | 6.45 | 7 |
|---|
| Support Satisfaction | 316 |
2 | 7 | 8 | 19 | 19 | 34 | 60 | 87 | 57 | 23 | 7 | 6.20 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 305 |
14 | 11 | 14 | 5 | 12 | 46 | 21 | 63 | 67 | 52 | 8 | 6.24 | 7 |
|---|
| Open Source Interest | 320 |
72 | 34 | 58 | 28 | 33 | 38 | 18 | 12 | 10 | 17 | 0 | 3.07 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 328 |
22 | 6.71% |
|---|
| Considering new Interface | 328 |
96 | 29.27% |
|---|
| System Installed on time? | 328 |
1 | 0.30% |
|---|
2021 : gen: 4.33 company 4.89 loyalty 2.67 support 5.22
2020 : gen: 4.69 company 4.88 loyalty 3.57 support 5.44
2019 : gen: 5.32 company 4.58 loyalty 4.21 support 4.59
2018 : gen: 5.23 company 4.63 loyalty 4.49 support 4.45
2017 : gen: 5.47 company 5.23 loyalty 4.85 support 4.93
2016 : gen: 5.14 company 4.66 loyalty 4.66 support 4.59
2015 : gen: 5.76 company 5.13 loyalty 5.24 support 5.20
2014 : gen: 6.12 company 5.61 loyalty 5.68 support 5.60
2013 : gen: 6.44 company 6.09 loyalty 6.04 support 5.91
2012 : gen: 6.68 company 6.44 loyalty 6.49 support 6.39
2011 : gen: 6.88 company 6.50 loyalty 6.55 support 6.55
2010 : gen: 7.11 company 6.66 loyalty 6.40 support 6.67
2009 : gen: 7.13 company 6.58 loyalty 6.33 support 6.53
2008 : gen: 7.08 company 6.43 loyalty 6.53 support 6.44
2007 : gen: 7.16 company 6.45 loyalty 6.24 support 6.20
Comments (survey2017)
A traditional ILS system doesn't meet the needs of a medical system. Almost all our resources are now electronic. Our patrons are now used to Google and other Internet searching tools. They expect to be able to find everything together.
(Library type: Medical; collection size: small; ils satisfaction: 2)
This continues to be a challenging market, especially for large and complex libraries.
(Library type: Academic; collection size: very large; ils satisfaction: 0)
Millennium infrastructure has become a major stumbling block in integrating with new services or expanding current services.
(Library type: Public; collection size: very large; ils satisfaction: 5)
Re a new ILS: I'm concerned mostly about support from the vendor. I hear about libraries migrating along with a cohort in which one seems to be expected to resolve issues along with other institutions that are in the same boat. Re open source ILS: things seem to be going in that direction, but we have neither the staff nor the expertise to customize an open source product. To get information about a new ILS, talking to sales reps is suspect--all things are great in their eyes.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Long response time on customer support tickets. Bugs end up in software engineering for extended periods.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
Limited information on overall satisfaction due to the fact that the person filling the survey hasn's been long in post.
(Library type: Academic; collection size: very small; ils satisfaction: 7)
III's customer service and Millennium support continues to be wanting. We have managed to get slightly better customer service from them by complaining with enough regularity to their head of customer service and to the sales team that we had concerns. Now the majority of our tickets are assigned to their more skilled helpdesk staff, which helps, but service is still not as strong as it was 10 years ago. Losing off some of their longterm system experts when the company was acquired by the venture capital firm is a turn of events that continues to haunt the support desk. They also still seem to struggle with a volume of customer questions that is greater than their staff can handle, with more complex tickets going unassigned and ignored unless libraries complain regularly. It is my understanding that they have a long term strategy of fixing this by getting most of their Millennium libraries migrated to Sierra, which should allow them to streamline the expertise required of their helpdesk experts, but the road to implementing that solution may be fraught.
ProQuest's support for Summon continues to be exceptional, and for this reason we were quite disappointed that we simply could not afford a jump to Alma for our underlying ILS.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
We will be signing a contract for a new ILS by the end of 2017. Our current ILS platform (Innovative Millennium) is no longer meeting our needs.
(Library type: Public; collection size: large; ils satisfaction: 6)
Two of our branch libraries are already running on Koha. Our current version of Millennium has been indicated that it will not be supported by end of 2019. Efforts are underway to persuade the stakeholders to go for Koha or migrate to Sierra. Overally, Millennium is a solid system.
(Library type: Academic; collection size: large; ils satisfaction: 9)
Sometimes, the Library cannot keep abreast of software upgrades because of the additional payment for the software and for the hardware.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
Currently Millennium doesn't accommodate our library needs such as social media integration, integration with other systems (finance, student information and etc.). In addition no more upgrades will be applied to the system.
(Library type: Academic; collection size: small; ils satisfaction: 4)
Because we are part of the [...] resource sharing consortium, we have to use this ILS.
(Library type: Medical; collection size: small; ils satisfaction: 6)
There is so much change in leadership and staffing in the said company that sometimes one begins to wonder how durable the existence of the company will be in the near future.
(Library type: Academic; collection size: large; ils satisfaction: 8)
Library collection:
Print Titles : 140,000
Print Items : 280,000
E-books (Perpetual) : 108,100
E-thesis (Perpetual) : 3100
Periodicals (print archive) : 3300
Library e-Resources : more than 150 online database containing thousands of journals, electronic books and articles
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Innovative has fallen behind in technologies we need to manage e-resources, integrate with campus systems and provide an accessible platform to our users. They are working to catch up with ExLibris' Alma but we don't see the frequent updates and improvements to Sierra that are apparent in Alma. The eventual successor to Sierra, Polaris and Virtua may be a powerful system, but the question is when that would be. Academic libraries in our geographic area are migrating to Alma, which leads us to question whether Innovative will be able to focus its development efforts on the needs of academic libraries or if it will need to primarily meet the needs of its public library customers.
(Library type: Academic; collection size: large; ils satisfaction: 1)
We are likely moving to a shared consortial ILS in the next year or two, so we may end up with an ILS that is not our institution's top choice.
(Library type: Academic; collection size: large; ils satisfaction: 2)
The library system of which we are a member has already studied and committed to staying with Innovative Interfaces, Sierra upgrade.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We are in the middle of an RFP process. We do know that we could upgrade our current Millennium product to Sierra should constraints (time, money, expertise, availibility of a good spot in the vendor's queue) dictate - but we are hoping not to have to do so.
(Library type: Academic; collection size: very large; ils satisfaction: 3)
We recently migrated from self-hosted Millennium to vendor-hosted Millennium. The support for that was good. The vendor-hosted environment is good, too.
(Library type: Academic; collection size: very large; ils satisfaction: 7)
The [...] shares the [...]y's system. The number of items listed above is for the [...] We will be migrating to Alma in July 2018.
(Library type: Medical; collection size: medium; ils satisfaction: 4)