Statistical Report for Horizon
| 2022 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 51 |
1 | 1 | 2 | 2 | 3 | 1 | 5 | 19 | 12 | 5 | 7 | 6.51 | 7 |
|---|
| ILS Functionality | 51 |
| 1 | 2 | 2 | 2 | 2 | 10 | 15 | 12 | 5 | 7 | 6.57 | 7 |
|---|
| Print Functionality | 50 |
1 | | | 3 | 1 | | 7 | 13 | 16 | 9 | 8 | 7.10 | 8 |
|---|
| Electronic Functionality | 51 |
1 | | 3 | 2 | 3 | 11 | 10 | 8 | 9 | 4 | 5 | 5.94 | 6 |
|---|
| Company Satisfaction | 49 |
| 1 | 1 | 2 | 2 | 1 | 6 | 14 | 11 | 11 | 7 | 7.00 | 7 |
|---|
| Support Satisfaction | 50 |
| | | 1 | 2 | 2 | 6 | 12 | 11 | 16 | 9 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 48 |
2 | | 1 | 2 | 1 | 2 | 2 | 16 | 10 | 12 | 7 | 6.96 | 7 |
|---|
| Open Source Interest | 47 |
8 | 4 | 10 | 2 | 2 | 13 | 1 | 1 | 4 | 1 | 5 | 3.55 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 52 |
10 | 19.23% |
|---|
| Considering new Interface | 52 |
2 | 3.85% |
|---|
| System Installed on time? | 52 |
0 | 0.00% |
|---|
| Average Collection size: |
| 616374 |
|---|
| Type | Count |
|---|
| Public | 38 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 12 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 78 |
| | 2 | 5 | 2 | 8 | 10 | 22 | 16 | 13 | 7 | 6.74 | 7 |
|---|
| ILS Functionality | 79 |
| 1 | 3 | 2 | 4 | 5 | 16 | 23 | 16 | 9 | 7 | 6.58 | 7 |
|---|
| Print Functionality | 78 |
| | | | 4 | 3 | 4 | 24 | 24 | 19 | 7 | 7.51 | 8 |
|---|
| Electronic Functionality | 77 |
2 | 4 | 4 | 8 | 6 | 9 | 13 | 16 | 9 | 6 | 7 | 5.47 | 6 |
|---|
| Company Satisfaction | 77 |
| | 1 | 1 | 2 | 4 | 6 | 20 | 25 | 18 | 8 | 7.42 | 8 |
|---|
| Support Satisfaction | 77 |
| | | | 3 | 4 | 3 | 13 | 27 | 27 | 8 | 7.79 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 77 |
| 1 | 3 | 1 | 3 | 2 | 8 | 17 | 23 | 19 | 8 | 7.19 | 8 |
|---|
| Open Source Interest | 71 |
18 | 10 | 5 | 11 | 4 | 9 | 4 | 2 | 4 | 3 | 0 | 3.11 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 81 |
13 | 16.05% |
|---|
| Considering new Interface | 81 |
3 | 3.70% |
|---|
| System Installed on time? | 81 |
0 | 0.00% |
|---|
| Average Collection size: |
| 503428 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 10 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 23 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 24 |
|---|
| [5] 1,000,001-10,000,000 | 10 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 82 |
| | 2 | 1 | 6 | 6 | 6 | 32 | 17 | 12 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 82 |
| 1 | 1 | 2 | 3 | 5 | 11 | 28 | 20 | 11 | 7 | 6.91 | 7 |
|---|
| Print Functionality | 82 |
| | | | 1 | 3 | 5 | 21 | 31 | 21 | 8 | 7.72 | 8 |
|---|
| Electronic Functionality | 82 |
4 | 4 | 5 | 5 | 5 | 9 | 20 | 13 | 10 | 7 | 6 | 5.46 | 6 |
|---|
| Company Satisfaction | 82 |
| | 1 | 2 | 4 | 1 | 5 | 23 | 25 | 21 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 81 |
| | 1 | | 3 | 2 | 6 | 11 | 24 | 34 | 9 | 7.84 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 79 |
| 3 | 2 | 1 | 1 | 5 | 4 | 17 | 23 | 23 | 8 | 7.25 | 8 |
|---|
| Open Source Interest | 71 |
16 | 5 | 9 | 11 | 5 | 4 | 8 | 4 | 6 | 3 | 0 | 3.48 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 82 |
29 | 35.37% |
|---|
| Considering new Interface | 82 |
7 | 8.54% |
|---|
| System Installed on time? | 82 |
0 | 0.00% |
|---|
| Average Collection size: |
| 402927 |
|---|
| Type | Count |
|---|
| Public | 54 |
|---|
| Academic | 17 |
|---|
| School | 3 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 24 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 83 |
| 1 | 4 | 3 | 1 | 8 | 19 | 18 | 18 | 11 | 6 | 6.57 | 7 |
|---|
| ILS Functionality | 83 |
| 1 | 3 | 4 | 5 | 8 | 15 | 24 | 16 | 7 | 7 | 6.36 | 7 |
|---|
| Print Functionality | 83 |
| | 1 | 1 | 2 | 3 | 11 | 26 | 18 | 21 | 7 | 7.34 | 7 |
|---|
| Electronic Functionality | 82 |
8 | 2 | 6 | 9 | 7 | 13 | 11 | 13 | 8 | 5 | 5 | 4.88 | 5 |
|---|
| Company Satisfaction | 83 |
| 3 | 1 | | 5 | 10 | 10 | 18 | 18 | 18 | 7 | 6.83 | 7 |
|---|
| Support Satisfaction | 81 |
| | 2 | 2 | 3 | 7 | 7 | 9 | 23 | 28 | 9 | 7.38 | 8 |
|---|
| Support Improvement | 80 |
| 1 | 3 | 2 | 6 | 20 | 8 | 13 | 12 | 15 | 5 | 6.34 | 7 |
|---|
| Company Loyalty | 80 |
4 | 2 | 2 | 2 | 4 | 3 | 11 | 11 | 15 | 26 | 9 | 6.75 | 8 |
|---|
| Open Source Interest | 79 |
29 | 11 | 5 | 6 | 7 | 4 | 5 | 5 | 2 | 5 | 0 | 2.70 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 84 |
21 | 25.00% |
|---|
| Considering new Interface | 84 |
6 | 7.14% |
|---|
| System Installed on time? | 84 |
75 | 89.29% |
|---|
| Average Collection size: |
| 592571 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 19 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 15 |
|---|
| [4] 250,001-1,000,000 | 30 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 99 |
1 | 1 | 3 | 5 | 4 | 12 | 26 | 18 | 19 | 10 | 6 | 6.28 | 6 |
|---|
| ILS Functionality | 99 |
| 2 | 4 | 7 | 7 | 16 | 19 | 18 | 19 | 7 | 6 | 6.00 | 6 |
|---|
| Print Functionality | 96 |
1 | | | | 7 | 3 | 19 | 27 | 26 | 13 | 7 | 6.99 | 7 |
|---|
| Electronic Functionality | 94 |
4 | 8 | 15 | 11 | 9 | 10 | 11 | 12 | 10 | 4 | 2 | 4.50 | 5 |
|---|
| Company Satisfaction | 98 |
| 1 | 2 | 7 | 7 | 11 | 14 | 19 | 23 | 14 | 8 | 6.49 | 7 |
|---|
| Support Satisfaction | 95 |
| | 1 | 3 | 4 | 11 | 10 | 19 | 20 | 27 | 9 | 7.14 | 7 |
|---|
| Support Improvement | 97 |
1 | | 1 | 3 | 13 | 34 | 6 | 13 | 11 | 15 | 5 | 6.01 | 5 |
|---|
| Company Loyalty | 97 |
3 | 2 | 7 | 4 | 3 | 14 | 9 | 14 | 19 | 22 | 9 | 6.31 | 7 |
|---|
| Open Source Interest | 98 |
25 | 11 | 16 | 7 | 8 | 9 | 4 | 9 | 5 | 4 | 0 | 3.10 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 100 |
35 | 35.00% |
|---|
| Considering new Interface | 100 |
13 | 13.00% |
|---|
| System Installed on time? | 100 |
90 | 90.00% |
|---|
| Average Collection size: |
| 517702 |
|---|
| Type | Count |
|---|
| Public | 58 |
|---|
| Academic | 25 |
|---|
| School | 1 |
|---|
| Consortium | 5 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2017 results according to the type and size of the library.
| Horizon | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 131 | 6.54 |
15 | 5.93 | 11 | 6.73 | 2 | | 33 | 6.85 | 39 | 6.85 | 8 | 6.63 | 2 | | 7 | 6.57 |
|---|
| ILSFunctionality | 131 | 6.31 |
15 | 5.73 | 11 | 6.18 | 2 | | 33 | 6.52 | 39 | 6.56 | 8 | 6.38 | 2 | | 7 | 7.00 |
|---|
| PrintFunctionality | 131 | 7.28 |
15 | 6.87 | 11 | 8.00 | 2 | | 33 | 7.15 | 39 | 7.44 | 8 | 7.13 | 2 | | 7 | 7.71 |
|---|
| ElectronicFunctionality | 129 | 4.86 |
14 | 3.86 | 11 | 3.73 | 2 | | 32 | 5.78 | 39 | 4.90 | 8 | 4.63 | 2 | | 7 | 6.43 |
|---|
| SatisfactionCustomerSupport | 129 | 7.01 |
15 | 7.47 | 11 | 6.73 | 2 | | 31 | 6.74 | 39 | 7.10 | 8 | 7.00 | 2 | | 7 | 7.57 |
|---|
| CompanyLoyalty | 129 | 6.29 |
15 | 6.27 | 11 | 5.45 | 2 | | 33 | 6.21 | 38 | 6.37 | 8 | 7.25 | 1 | | 7 | 7.43 |
|---|
| 2017 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| 1 | 5 | 3 | 7 | 19 | 15 | 37 | 31 | 13 | 7 | 6.54 | 7 |
|---|
| ILS Functionality | 131 |
| | 7 | 5 | 8 | 14 | 23 | 38 | 32 | 4 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 131 |
| | | 2 | 6 | 11 | 13 | 29 | 42 | 28 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 129 |
5 | 8 | 14 | 14 | 9 | 22 | 19 | 20 | 13 | 5 | 5 | 4.86 | 5 |
|---|
| Company Satisfaction | 131 |
| | 5 | 2 | 9 | 13 | 12 | 31 | 46 | 13 | 8 | 6.80 | 7 |
|---|
| Support Satisfaction | 129 |
| 1 | 5 | 3 | 4 | 14 | 11 | 25 | 37 | 29 | 8 | 7.01 | 8 |
|---|
| Support Improvement | 129 |
2 | 1 | 2 | 6 | 10 | 50 | 10 | 21 | 15 | 12 | 5 | 5.80 | 5 |
|---|
| Company Loyalty | 129 |
4 | 1 | 7 | 8 | 6 | 13 | 21 | 16 | 32 | 21 | 8 | 6.29 | 7 |
|---|
| Open Source Interest | 129 |
31 | 17 | 17 | 9 | 13 | 14 | 9 | 8 | 7 | 4 | 0 | 3.12 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
42 | 31.58% |
|---|
| Considering new Interface | 133 |
18 | 13.53% |
|---|
| System Installed on time? | 133 |
115 | 86.47% |
|---|
| Average Collection size: |
| 847056 |
|---|
| Type | Count |
|---|
| Public | 82 |
|---|
| Academic | 29 |
|---|
| School | 2 |
|---|
| Consortium | 7 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 44 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2016 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 97 |
| | 2 | 1 | 6 | 10 | 15 | 30 | 22 | 11 | 7 | 6.76 | 7 |
|---|
| ILS Functionality | 99 |
| | 2 | 6 | 2 | 14 | 13 | 33 | 21 | 8 | 7 | 6.56 | 7 |
|---|
| Print Functionality | 99 |
| | | 1 | 2 | 6 | 7 | 26 | 36 | 21 | 8 | 7.49 | 8 |
|---|
| Electronic Functionality | 97 |
4 | 5 | 7 | 16 | 3 | 12 | 14 | 21 | 9 | 6 | 7 | 5.11 | 6 |
|---|
| Company Satisfaction | 98 |
| | | 3 | 7 | 5 | 17 | 22 | 27 | 17 | 8 | 7.01 | 7 |
|---|
| Support Satisfaction | 97 |
1 | 1 | | 2 | 3 | 8 | 9 | 21 | 28 | 24 | 8 | 7.22 | 8 |
|---|
| Support Improvement | 99 |
2 | 1 | 2 | 4 | 7 | 23 | 20 | 13 | 14 | 13 | 5 | 6.06 | 6 |
|---|
| Company Loyalty | 99 |
3 | 2 | 3 | 1 | 9 | 8 | 12 | 20 | 20 | 21 | 9 | 6.55 | 7 |
|---|
| Open Source Interest | 95 |
28 | 12 | 13 | 3 | 7 | 7 | 10 | 8 | 5 | 2 | 0 | 2.99 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 99 |
28 | 28.28% |
|---|
| Considering new Interface | 99 |
15 | 15.15% |
|---|
| System Installed on time? | 99 |
92 | 92.93% |
|---|
| Average Collection size: |
| 1123422 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 24 |
|---|
| School | 2 |
|---|
| Consortium | 6 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2015 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 108 |
| 1 | 3 | 7 | 7 | 13 | 21 | 28 | 22 | 6 | 7 | 6.23 | 7 |
|---|
| ILS Functionality | 108 |
| 2 | 3 | 4 | 10 | 13 | 22 | 27 | 21 | 6 | 7 | 6.19 | 7 |
|---|
| Print Functionality | 108 |
1 | | 1 | | 1 | 12 | 18 | 22 | 37 | 16 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 106 |
5 | 11 | 13 | 9 | 7 | 17 | 14 | 15 | 12 | 3 | 5 | 4.61 | 5 |
|---|
| Company Satisfaction | 108 |
| 1 | 3 | 7 | 6 | 10 | 14 | 27 | 29 | 11 | 8 | 6.54 | 7 |
|---|
| Support Satisfaction | 106 |
| 1 | 3 | 7 | 4 | 9 | 5 | 29 | 31 | 17 | 8 | 6.82 | 7 |
|---|
| Support Improvement | 105 |
| | 3 | 3 | 11 | 29 | 13 | 20 | 15 | 11 | 5 | 6.10 | 6 |
|---|
| Company Loyalty | 108 |
6 | 3 | 10 | 1 | 5 | 8 | 13 | 21 | 18 | 23 | 9 | 6.13 | 7 |
|---|
| Open Source Interest | 104 |
33 | 16 | 10 | 9 | 7 | 9 | 11 | 4 | 3 | 2 | 0 | 2.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 109 |
37 | 33.94% |
|---|
| Considering new Interface | 109 |
18 | 16.51% |
|---|
| System Installed on time? | 109 |
97 | 88.99% |
|---|
| Average Collection size: |
| 479033 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 30 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 30 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 127 |
| 5 | 8 | 2 | 10 | 26 | 20 | 31 | 21 | 4 | 7 | 5.81 | 6 |
|---|
| ILS Functionality | 127 |
| 4 | 7 | 10 | 15 | 21 | 19 | 31 | 19 | 1 | 7 | 5.55 | 6 |
|---|
| Print Functionality | 127 |
2 | 1 | 1 | 3 | 10 | 10 | 15 | 28 | 40 | 17 | 8 | 6.78 | 7 |
|---|
| Electronic Functionality | 125 |
9 | 13 | 17 | 13 | 19 | 17 | 16 | 9 | 10 | 2 | 4 | 4.03 | 4 |
|---|
| Company Satisfaction | 127 |
1 | 6 | 4 | 3 | 11 | 25 | 15 | 23 | 27 | 12 | 8 | 6.04 | 6 |
|---|
| Support Satisfaction | 126 |
2 | 4 | 2 | 5 | 7 | 16 | 11 | 30 | 35 | 14 | 8 | 6.45 | 7 |
|---|
| Support Improvement | 127 |
3 | 4 | 4 | 4 | 15 | 42 | 16 | 14 | 14 | 11 | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 125 |
8 | 7 | 5 | 4 | 8 | 18 | 12 | 21 | 27 | 15 | 8 | 5.77 | 7 |
|---|
| Open Source Interest | 127 |
30 | 12 | 13 | 10 | 18 | 16 | 8 | 11 | 2 | 7 | 0 | 3.34 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 128 |
55 | 42.97% |
|---|
| Considering new Interface | 128 |
26 | 20.31% |
|---|
| System Installed on time? | 128 |
108 | 84.38% |
|---|
| Average Collection size: |
| 478138 |
|---|
| Type | Count |
|---|
| Public | 81 |
|---|
| Academic | 30 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 41 |
|---|
| [3] 100,001-250,000 | 29 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 15 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 104 |
3 | 1 | | 11 | 11 | 15 | 14 | 18 | 25 | 6 | 8 | 5.93 | 6 |
|---|
| ILS Functionality | 104 |
1 | 1 | 7 | 10 | 11 | 15 | 13 | 22 | 18 | 6 | 7 | 5.71 | 6 |
|---|
| Print Functionality | 103 |
| | 1 | 3 | 7 | 15 | 10 | 18 | 31 | 18 | 8 | 6.89 | 7 |
|---|
| Electronic Functionality | 102 |
7 | 12 | 11 | 13 | 13 | 11 | 12 | 11 | 10 | 2 | 3 | 4.19 | 4 |
|---|
| Company Satisfaction | 103 |
2 | 2 | 5 | 5 | 8 | 16 | 11 | 22 | 18 | 14 | 7 | 6.11 | 7 |
|---|
| Support Satisfaction | 103 |
1 | 3 | 4 | 3 | 9 | 10 | 11 | 11 | 28 | 23 | 8 | 6.60 | 7 |
|---|
| Support Improvement | 100 |
4 | 1 | 1 | 4 | 10 | 36 | 9 | 12 | 8 | 15 | 5 | 5.72 | 5 |
|---|
| Company Loyalty | 103 |
8 | 2 | 3 | 11 | 6 | 17 | 10 | 14 | 15 | 17 | 5 | 5.64 | 6 |
|---|
| Open Source Interest | 103 |
25 | 9 | 12 | 10 | 6 | 16 | 7 | 8 | 2 | 8 | 0 | 3.43 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 108 |
48 | 44.44% |
|---|
| Considering new Interface | 108 |
31 | 28.70% |
|---|
| System Installed on time? | 108 |
93 | 86.11% |
|---|
| Average Collection size: |
| 631804 |
|---|
| Type | Count |
|---|
| Public | 68 |
|---|
| Academic | 20 |
|---|
| School | 3 |
|---|
| Consortium | 7 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 38 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2012 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 140 |
4 | 4 | 5 | 9 | 11 | 21 | 14 | 44 | 20 | 8 | 7 | 5.81 | 7 |
|---|
| ILS Functionality | 140 |
2 | 5 | 6 | 13 | 10 | 19 | 17 | 41 | 17 | 10 | 7 | 5.76 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 140 |
2 | 3 | 6 | 14 | 12 | 17 | 21 | 32 | 25 | 8 | 7 | 5.80 | 6 |
|---|
| Support Satisfaction | 139 |
1 | 2 | 5 | 2 | 15 | 19 | 16 | 25 | 36 | 18 | 8 | 6.43 | 7 |
|---|
| Support Improvement | 137 |
3 | 3 | 4 | 5 | 8 | 55 | 12 | 18 | 16 | 13 | 5 | 5.66 | 5 |
|---|
| Company Loyalty | 139 |
16 | 2 | 10 | 7 | 10 | 18 | 19 | 20 | 19 | 18 | 7 | 5.33 | 6 |
|---|
| Open Source Interest | 136 |
33 | 12 | 21 | 8 | 9 | 17 | 11 | 12 | 6 | 7 | 0 | 3.38 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 145 |
72 | 49.66% |
|---|
| Considering new Interface | 145 |
41 | 28.28% |
|---|
| System Installed on time? | 145 |
129 | 88.97% |
|---|
| Average Collection size: |
| 509664 |
|---|
| Type | Count |
|---|
| Public | 103 |
|---|
| Academic | 24 |
|---|
| School | 1 |
|---|
| Consortium | 9 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 36 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 41 |
|---|
| [5] 1,000,001-10,000,000 | 18 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
2 | 4 | 6 | 5 | 11 | 28 | 22 | 44 | 17 | 10 | 7 | 5.91 | 6 |
|---|
| ILS Functionality | 141 |
1 | 2 | 6 | 11 | 8 | 21 | 24 | 36 | 20 | 12 | 7 | 6.01 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 149 |
2 | 2 | 9 | 9 | 15 | 12 | 27 | 36 | 29 | 8 | 7 | 5.94 | 6 |
|---|
| Support Satisfaction | 147 |
| 3 | 3 | 6 | 12 | 13 | 23 | 29 | 40 | 18 | 8 | 6.55 | 7 |
|---|
| Support Improvement | 147 |
1 | 1 | 6 | 3 | 12 | 49 | 17 | 23 | 15 | 20 | 5 | 5.97 | 6 |
|---|
| Company Loyalty | 149 |
10 | 5 | 8 | 5 | 12 | 17 | 21 | 29 | 23 | 19 | 7 | 5.72 | 6 |
|---|
| Open Source Interest | 146 |
31 | 15 | 16 | 11 | 10 | 16 | 14 | 11 | 12 | 10 | 0 | 3.75 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 150 |
82 | 54.67% |
|---|
| Considering new Interface | 150 |
45 | 30.00% |
|---|
| System Installed on time? | 150 |
139 | 92.67% |
|---|
| Average Collection size: |
| 639134 |
|---|
| Type | Count |
|---|
| Public | 101 |
|---|
| Academic | 31 |
|---|
| School | 4 |
|---|
| Consortium | 8 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 37 |
|---|
| [3] 100,001-250,000 | 37 |
|---|
| [4] 250,001-1,000,000 | 47 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2010 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 179 |
1 | 1 | 9 | 9 | 20 | 24 | 31 | 44 | 27 | 13 | 7 | 5.99 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 179 |
4 | 3 | 19 | 15 | 18 | 29 | 22 | 43 | 19 | 7 | 7 | 5.31 | 6 |
|---|
| Support Satisfaction | 179 |
4 | 4 | 14 | 9 | 23 | 17 | 23 | 45 | 24 | 16 | 7 | 5.73 | 6 |
|---|
| Support Improvement | 179 |
10 | 8 | 12 | 10 | 25 | 55 | 17 | 23 | 12 | 7 | 5 | 4.80 | 5 |
|---|
| Company Loyalty | 179 |
21 | 9 | 9 | 11 | 20 | 21 | 24 | 31 | 19 | 14 | 7 | 4.94 | 5 |
|---|
| Open Source Interest | 176 |
31 | 15 | 15 | 8 | 17 | 19 | 16 | 14 | 14 | 27 | 0 | 4.44 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 185 |
106 | 57.30% |
|---|
| Considering new Interface | 185 |
65 | 35.14% |
|---|
| System Installed on time? | 185 |
162 | 87.57% |
|---|
| Average Collection size: |
| 399582 |
|---|
| Type | Count |
|---|
| Public | 137 |
|---|
| Academic | 27 |
|---|
| School | 3 |
|---|
| Consortium | 5 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 45 |
|---|
| [3] 100,001-250,000 | 48 |
|---|
| [4] 250,001-1,000,000 | 52 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 190 |
3 | 5 | 6 | 7 | 13 | 24 | 25 | 69 | 31 | 7 | 7 | 6.07 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 188 |
4 | 14 | 19 | 21 | 21 | 23 | 25 | 37 | 16 | 8 | 7 | 4.91 | 5 |
|---|
| Support Satisfaction | 188 |
3 | 5 | 10 | 16 | 14 | 31 | 25 | 39 | 28 | 17 | 7 | 5.77 | 6 |
|---|
| Support Improvement | 177 |
6 | 10 | 11 | 9 | 21 | 59 | 25 | 16 | 14 | 6 | 5 | 4.89 | 5 |
|---|
| Company Loyalty | 186 |
26 | 9 | 12 | 9 | 21 | 30 | 16 | 26 | 22 | 15 | 5 | 4.75 | 5 |
|---|
| Open Source Interest | 185 |
27 | 13 | 20 | 20 | 17 | 20 | 18 | 23 | 7 | 20 | 0 | 4.25 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 197 |
90 | 45.69% |
|---|
| Considering new Interface | 197 |
48 | 24.37% |
|---|
| System Installed on time? | 197 |
159 | 80.71% |
|---|
| 2008 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 206 |
3 | 3 | 9 | 18 | 24 | 20 | 41 | 54 | 31 | 3 | 7 | 5.68 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 206 |
17 | 10 | 22 | 25 | 31 | 33 | 25 | 27 | 11 | 5 | 5 | 4.32 | 4 |
|---|
| Support Satisfaction | 206 |
8 | 5 | 16 | 21 | 20 | 20 | 37 | 40 | 31 | 8 | 7 | 5.35 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 206 |
25 | 17 | 17 | 17 | 24 | 33 | 21 | 21 | 14 | 17 | 5 | 4.37 | 5 |
|---|
| Open Source Interest | 206 |
21 | 22 | 18 | 14 | 18 | 22 | 15 | 26 | 15 | 35 | 9 | 4.80 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 208 |
127 | 61.06% |
|---|
| Considering new Interface | 208 |
59 | 28.37% |
|---|
| System Installed on time? | 208 |
189 | 90.87% |
|---|
| 2007 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 178 |
1 | 3 | 5 | 4 | 10 | 22 | 48 | 56 | 24 | 5 | 7 | 6.13 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 271 |
17 | 14 | 22 | 33 | 46 | 44 | 40 | 33 | 14 | 8 | 4 | 4.49 | 5 |
|---|
| Support Satisfaction | 270 |
2 | 10 | 14 | 14 | 25 | 32 | 47 | 58 | 50 | 18 | 7 | 5.89 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 269 |
28 | 17 | 21 | 21 | 34 | 65 | 29 | 29 | 16 | 9 | 5 | 4.35 | 5 |
|---|
| Open Source Interest | 269 |
35 | 25 | 32 | 27 | 26 | 36 | 24 | 25 | 17 | 22 | 5 | 4.12 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 274 |
136 | 49.64% |
|---|
| Considering new Interface | 274 |
66 | 24.09% |
|---|
| System Installed on time? | 274 |
1 | 0.36% |
|---|
2022 : gen: 6.51 company 7.00 loyalty 6.96 support 7.46
2021 : gen: 6.74 company 7.42 loyalty 7.19 support 7.79
2020 : gen: 6.89 company 7.43 loyalty 7.25 support 7.84
2019 : gen: 6.57 company 6.83 loyalty 6.75 support 7.38
2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14
2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01
2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22
2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82
2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45
2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60
2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43
2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55
2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73
2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77
2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35
2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89
Comments (survey2017)
Because we are able to adapt our customer experience quickly on the open source VuFind product, we are quite pleased with SirsiDynix Horizon--though we would prefer the Blue Cloud products were more fully developed by now. We are likely to sign a 5-year deal with SD, but we are tempted by the Spark product due to low costs, we are concerned with the inflexibility of such a large consortium.
(Library type: Public; collection size: medium; ils satisfaction: 8)
It would be ideal if our ILS included a method to manage patron suggestions for purchase.
(Library type: Public; collection size: medium; ils satisfaction: 6)
RFP evaluation to be completed later this year.
(Library type: Consortium; collection size: large; ils satisfaction: 7)
The company is taking a long time (years) to release the new cloud based modules, and the couple that have been released are not functional enough to use in production. However, it is beneficial that the company has not forced us to change systems and is trying to cater for all customers regardless of Symphony vs. Horizon so we can migrate at our own pace.
(Library type: Public; collection size: large; ils satisfaction: 7)
Early days for us re Open Source but we are watching Folio with interest
(Library type: Academic; collection size: very large; ils satisfaction: 3)
No money to do anything about a lack of discovery service.
(Library type: Public; collection size: medium; ils satisfaction: 9)
SirsiDynix has lost credibility through the promotion of BLUECloud -- a product that seems to still lack key functionality.
In comparison, ExLibris is promoting a tried and tested product.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
This survey response addresses only the ILS used for the State Library collections, not the union catalog we manage for the state.
(Library type: State; collection size: medium; ils satisfaction: 6)
New mobile functionality with the ILS is allowing us to extend the life of the system.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Our ILS Maintenance Contract expires in 2018 so we are taking the opportunity to see what other systems are available. Our library has taken a 30% budget cut so we need functionality and a product that is economical.
(Library type: Public; collection size: medium; ils satisfaction: 5)
Horizon does have some limitations - for example, web services not really equipped to meet our needs.
(Library type: Public; collection size: large; ils satisfaction: 7)
We have have subscribed to Worldcat Discovery because it is required to continue to include our records in Worldcat and for ILL. Due to increasing costs, we may not continue to subscribe in 2018. Not all of our electronic resources have bib records in our catalog. As a law library with a patron subscription to Westlaw and Lexis, these vendors are very unlikely to ever allow patron search via a Discovery system.
(Library type: Law; collection size: small; ils satisfaction: 5)
The ILS, Horizon, is stable and functional but old. The back end has always been confusing and and often overly complicated. Making changes to itypes and the display is harder than it needs to be. But generally it does its job.
However, in order to get new features, we have to buy add ons, many of which are increasingly difficult to get to work with Horizon. Even though SirsiDynix says they fully support Horizon (along with Symphony) it has become clear that they really don't. It feels like there are fewer support staff at SirsiDynix who can help with Horizon when we need it. But the biggest issues have been getting new features to work with Horizon:
1. E-commerce - we had to work with SirsiDynix plus two other vendors to get this to work. It literally took a year and was a nightmare of vendors refusing to talk to each other, phone meetings where one person didn't bother to show up, etc.
2. API to include Overdrive ebooks on our public catalogue. Again, we had to work with SirsiDynix and other vendors, and again, they did not communicate well with each other. I believe this took about 6 months to set up
3. NCIP - this took a full year for SirsiDynix to set up plus much of our Techs's time. They got it working a few weeks before a scheduled Horizon upgrade - which then broke it again. It was then down for another 2 months. Why does SirsiDynix sell a product that they are unable to implement and support?
4. We purchased Blue Cloud Analytics. The delivered product was clearly designed to work with Symphony (not Horizon) and about 75-80% of the reports were broken in one way or another. Again, it is taking significant staff time to find the errors, and get SirsiDynix staff to recognize and explain them. It has been several months now and we are still working to make this a usable product for our staff.
On all occasions, SirsiDynix staff have been pleasant to deal with and they mean well, but it's become very obvious that they are unable to properly support the products they are selling. Significant amounts of our staff time have been needed to get these up and running and it feels like this has been downloaded from the vendor to the library. As well, they have been promising new products for years then they release them half completed.
For example, Blue Cloud Cataloguing does not include support for viewing multiple records from your own catalogue, does not include support for Authorities and one cannot print labels yet. Therefore, for us, it is unusable. It's frustrating for staff to get excited about something new only to realize that it doesn't work yet. It would be better not to release it at all, rather than something that is only half finished and doesn't work. Similarly, Blue Cloud Analytics was delivered without Acquisitions data and yet was advertised as a replacement for Web Reporter. Needless to say, it is not.
We were hoping to stay with Horizon until a really good LSP comes along. Based on our experiences over the last couple of years, I'm not sure if we'll be able to do that any longer.
(Library type: Public; collection size: medium; ils satisfaction: 4)
Item count is for physical materials as of the end of FY17. In addition, [...] has 104,354 eBooks/eAudio as of the end of FY17.
(Library type: Public; collection size: very large; ils satisfaction: 5)
The difficulty in answering some of these questions is that SirsiDynix doesn't seem to offer a complete ILS anymore. Lately it seems they've lost focus. The core ILS is aging and newer features/modules are coming with price tags. We're getting less for our money with each passing year. They also seem to be losing sight of the importance of offering a comprehensive ILS. The number of new add-ons and outsourced add-ons (that mean extra dollars), are becoming too numerous to keep track of. SirsiDynix needs to develop innovation from within and focus on maintaining a state-of-the-art ILS.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
The public search interface is difficult to use. It needs to be more intuitive.
Sirsi-Dynix Horizon seems dated in its display. The Blue Cloud has not become an option--too many problems.
Horizon was supposed to be the latest greatest product when purchased. Once the company merged Horizon became a dead-end product. It is not always updated or fixed as quickly as we would like.
Tweaks to MARC years ago were never implemented. If the vendor is working towards implementation of RDA, shouldn't we hear something?
(Library type: Public; collection size: medium; ils satisfaction: 4)
Our ILS vendor (SirsiDynix) is working hard towards their BLUEcloud solutions. Rightly or wrongly it sometimes feels that this work is more important than improvements / trouble shooting on issues related to the Horizon PC client. While I can understand the desire to move away from the desktop client model, until the BlueCloud modules are fully established, we will be unlikely to move on to it, because of the risk of attempting to move staff onto unfinished product. When we move and retrain, I don't want them switching back and forth. That would be my biggest concern, is that we feel like the desktop client is taking a backseat, and it is actually the product we use.
(Library type: Public; collection size: medium; ils satisfaction: 7)
The SD customer support used to be fantastic but with it not having NZ staff anymore it is often a struggle to get help
(Library type: Public; collection size: medium; ils satisfaction: 8)
The SirsiDynix Horizon platform has remained static with no true improvements for the end user/administrator. Unless you are planning to spend money with the vendor (SirsiDynix) they are extremely slow to assist. SirsiDynix has benefited from a strong history in the library market, and to their advantage, are able to maintain customers because of the current market structure. We feel there is a lack of strategic thinking...products that are being 'sold' to us as the latest and greatest are suddenly no longer being developed. We feel restricted by the lack of changes we can apply to our Kids HIP catalogues, and are disappointed that the vendor has not kept areas of their delivered product (Kids HIP) up to date with equitable and culturally appropriate search categories and graphics (Explore the Library).
As a school board with a variety of hardware currently in use, we are limited by the system requirements and restrictions of the vendor.
Although we are not customers of Insignia, we were very highly impressed with a webinar that they provided for us. They seem to be extremely responsive to the school library market.
(Library type: School; collection size: very large; ils satisfaction: 6)
For our instances within DOD network we are finding none of the vendors meet the IT requirements imposed on us by the DOD hierarchy. Almost all the extra APIs used will not work on our systems. The vendors for Discovery layers from Serial Solutions currently works with limitations but the overall DOD is looking at EDS as a replacement and as of now the limitations especially in displaying of results hasn't been tested on DOD network.
Open source options are not allowed on DOD networks without a CON.
(Library type: Military; collection size: medium; ils satisfaction: 2)
SirsiDynix has been very supportive of our organization and how we are adapting to the changing times and needs of our patrons.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Just migrated from locally hosted Horizon to SaaS in November 2017.
(Library type: Consortium; collection size: medium; ils satisfaction: 8)
While we would be interested in adding Bibliocommons as a discovery layer, we've determined that it is just too expensive for our limited budget.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)
Horizon is a very good, stable, and reliable system. However our organisational structure has changed, and we no longer have a DBA to maintain our Sybase server, to maintain Horizon, or to develop HIP. In addition, the Library's focus has changed from managing a print collection to managing a mostly digital collection. These digital objects are currently stored in siloed databases that are not integrated with Horizon. We need a new, integrated system that can handle our growing digital collections and we need SaaS support to maintain, backup, and update the system.
(Library type: Government Agency; collection size: medium; ils satisfaction: 8)
n/a
(Library type: Public; collection size: medium; ils satisfaction: 6)
Horizon is aging; BLUEcloud development is slow and the product isn't attractive; SD Horizon support is great; but being hosted by the SD SaaS team has been really problematic.
(Library type: Public; collection size: medium; ils satisfaction: 5)
Although Horizon does not manage our electronic resources, our Enterprise online catalog and eResource Central provide that functionality.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Consistent inability to deliver new features/services on time, downtime and inconsistent support requiring request for service credits, SaaS platform is that in name only, lagging years behind industry standards.
(Library type: Public; collection size: medium; ils satisfaction: 2)
As with all ILS vendors, we sometimes wish that they would spend more time enhancing functionality of core products rather than develop new products that are not useful to our business. For instance, communicating with our customers via notifications and other channels is crucial to our business. There have been no useful enhancements to that functional area.
However, we are generally well satisfied with Horizon and with SirsiDynix. We welcome the expanse of features and functionality they offer with their cloud service (BLUEcloud) and that strategic direction is beneficial to us.
We envision the Horizon database operating as the core of the system, with enhanced and new functionality residing in cloud servers. That seems a sensible way to enhance the ILS without requiring a costly migration to a new database. Additional services can be offered by 3rd party vendors, integrating with the Horizon database at the core.
(Library type: Public; collection size: large; ils satisfaction: 8)
My personal interactions with the vendor have been excellent. They are quick to respond and eager to help. In speaking with other co-workers, they have not received the same service. Sales could be more responsive.
(Library type: Public; collection size: very large; ils satisfaction: 5)
[...]
(Library type: Academic; collection size: small)
Sirsi and Horizon have done a decent job, but they are not doing a good one supporting the products and solving problems.
(Library type: Public; collection size: large; ils satisfaction: 5)
SirsiDynix has improved as a company over the last few years - their plan to move both ILS systems to the BC platform makes sense and is flexible since it supports local/cloud storage and can be implemented incrementally.
We would like to see the BC Suite development happen at a faster pace.
(Library type: Public; collection size: medium; ils satisfaction: 8)
SirsiDynix has been an excellent partner with our library.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Some universities and schools in [...] , our institution included, will merge within 3 to 5 years, with maybe an impact on information system technologies (ILS, Discovery Tool...)
(Library type: Academic; collection size: large; ils satisfaction: 5)
My impressions of SirsiDynix as an ILS vendor were improved this year because we were able to implement Enterprise, the more full featured and modern OPAC. The company also made a web based circulation product available.
(Library type: Consortium; collection size: medium; ils satisfaction: 7)
I just started in this position 4 months ago. I don't know the answer to a lot of these questions.
(Library type: Public; collection size: medium; ils satisfaction: 6)
We are not currently considering a migration, but are keeping an eye on Folio.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
Our system library manages our Library Database.
(Library type: Public; collection size: small; ils satisfaction: 7)
Vendor Customer Support is excellent as is the reliability of the remote hosted server
(Library type: Public; collection size: medium; ils satisfaction: 8)
Counted only physical items, not e-book items in the collection count.
Our circulation of physical items continues to go down and we find it less and less justified to continue paying the amounts we are paying for an ILS and for cataloging. We are going to have to find an alternative soon.
(Library type: Academic; collection size: small; ils satisfaction: 7)
[...]
(Library type: Public; collection size: medium; ils satisfaction: 5)
Although we currently utilize a third party discovery product we are investigating options for an updated interface
(Library type: Public; collection size: large; ils satisfaction: 8)