Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Evergreen -- Independent

2022 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25						1		3	10	11	9	8.20	8
ILS Functionality	25							1	5	11	8	8	8.04	8
Print Functionality	25						2		4	5	14	9	8.16	9
Electronic Functionality	24	2		1		1	3	5	4	5	3	6	6.08	7
Company Satisfaction	22							1	3	5	13	9	8.36	9
Support Satisfaction	24							1	1	8	14	9	8.46	9
Support Improvement	0											0	0.00
Company Loyalty	24	1					2	1	2	6	12	9	7.75	9
Open Source Interest	19	3	2				1	1	1		4	9	6.63	10

Category	Total	percent
Considering new ILS	26	0.00%
Considering new Interface	26	0.00%
System Installed on time?	26	0.00%

Average Collection size:		941644

Type	Count
Public	19
Academic	0
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	16
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	1

2021 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22						1		2	12	7	8	8.09	8
ILS Functionality	22					1			3	10	8	8	8.05	8
Print Functionality	22							1	2	12	7	8	8.14	8
Electronic Functionality	22					3	3	6	3	4	3	6	6.50	6
Company Satisfaction	20					1	1	1		7	10	9	8.05	9
Support Satisfaction	20					1		1	2	5	11	9	8.15	9
Support Improvement	0											0	0.00
Company Loyalty	18				1		1		1	6	9	9	8.00	9
Open Source Interest	13	2				1			1	2		0	7.46	10

Category	Total	Yes	percent
Considering new ILS	23	1	4.35%
Considering new Interface	23	0	0.00%
System Installed on time?	23	0	0.00%

Average Collection size:		3647466

Type	Count
Public	17
Academic	0
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	10
[3] 100,001-250,000	4
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	3

2020 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	39							3	7	11	18	9	8.13	8
ILS Functionality	38							2	10	10	16	9	8.05	8
Print Functionality	39							1	6	8	24	9	8.41	9
Electronic Functionality	39	1			3	1	2	5	10	7	10	7	6.90	7
Company Satisfaction	37							1	7	7	22	9	8.35	9
Support Satisfaction	34							1	8	7	18	9	8.24	9
Support Improvement	0											0	0.00
Company Loyalty	37	4						1	9	2	21	9	7.41	9
Open Source Interest	30	10		1	1		1			3	9	0	5.50	2

Category	Total	Yes	percent
Considering new ILS	40	1	2.50%
Considering new Interface	40	0	0.00%
System Installed on time?	40	0	0.00%

Average Collection size:		1028690

Type	Count
Public	32
Academic	3
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	19
[3] 100,001-250,000	12
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	1

2019 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	57				1	1	1	2	7	25	20	8	7.95	8
ILS Functionality	56				2	1	1	2	9	24	17	8	7.77	8
Print Functionality	56				1	3	1	1	9	19	22	9	7.84	8
Electronic Functionality	55	1	1	3		3	4	4	13	16	10	8	6.76	7
Company Satisfaction	55					2		4	6	16	27	9	8.09	8
Support Satisfaction	55					1	1	2	9	11	31	9	8.20	9
Support Improvement	52						9	7	7	9	20	9	7.46	8
Company Loyalty	51	1				3	2	2	3	10	30	9	7.94	9
Open Source Interest	48	3	1			8	2			3	31	9	7.21	9

Category	Total	Yes	percent
Considering new ILS	57	1	1.75%
Considering new Interface	57	1	1.75%
System Installed on time?	57	49	85.96%

Average Collection size:		802452

Type	Count
Public	47
Academic	4
School	0
Consortium	6
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	25
[3] 100,001-250,000	12
[4] 250,001-1,000,000	8
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2018 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	34			1	1	2	2		7	14	7	8	7.26	8
ILS Functionality	34			1	1	2	2	1	8	12	7	8	7.18	8
Print Functionality	34	1			2	1	2	1	4	11	12	9	7.35	8
Electronic Functionality	34	4			3	2	3	2	6	9	5	8	5.97	7
Company Satisfaction	33			1	1		4	1	3	6	17	9	7.67	9
Support Satisfaction	32			1	1		2	1	1	10	16	9	7.88	9
Support Improvement	31		2				8		2	6	13	9	7.13	8
Company Loyalty	30	2				1	1	2	3	2	19	9	7.63	9
Open Source Interest	24	2	1			1	3	2		1	14	9	6.92	9

Category	Total	Yes	percent
Considering new ILS	34	1	2.94%
Considering new Interface	34	2	5.88%
System Installed on time?	34	29	85.29%

Average Collection size:		550386

Type	Count
Public	22
Academic	1
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	19
[3] 100,001-250,000	9
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	1

Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

Evergreen -- Independent	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	35	7.66	0		1		1		24	7.58	1		0		1		6	8.17
ILSFunctionality	35	7.46	0		1		1		24	7.50	1		0		1		6	7.67
PrintFunctionality	35	7.77	0		1		1		24	7.63	1		0		1		6	8.33
ElectronicFunctionality	34	6.59	0		1		1		23	6.83	1		0		1		6	6.00
SatisfactionCustomerSupport	33	8.00	0		1		1		23	7.96	1		0		1		5	8.60
CompanyLoyalty	30	7.63	0		1		1		22	7.23	0		0		1		5	8.60

2017 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	35					1	2	1	12	7	12	7	7.66	8
ILS Functionality	35					1	2	2	13	9	8	7	7.46	7
Print Functionality	35					1	2	3	5	11	13	9	7.77	8
Electronic Functionality	34			1	1	2	4	5	10	8	3	7	6.59	7
Company Satisfaction	32						3	1	5	5	18	9	8.06	9
Support Satisfaction	33					2	2	1	2	8	18	9	8.00	9
Support Improvement	33						11	2	2	5	13	9	7.21	8
Company Loyalty	30	1			1		4	1	1	5	17	9	7.63	9
Open Source Interest	30	4	2		2	2	1		1	1	17	9	6.30	9

Category	Total	Yes	percent
Considering new ILS	35	0	0.00%
Considering new Interface	35	1	2.86%
System Installed on time?	35	30	85.71%

Average Collection size:		1153895

Type	Count
Public	25
Academic	2
School	1
Consortium	6
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	21
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2016 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	33		1		1	1		3	3	16	8	8	7.48	8
ILS Functionality	33					2		4	8	10	9	8	7.55	8
Print Functionality	33					2		2	9	8	12	9	7.73	8
Electronic Functionality	32		1	2	1	2	3	3	8	7	5	7	6.44	7
Company Satisfaction	32	1	1			1	1	1	4	7	16	9	7.63	9
Support Satisfaction	33	2			1		1	2	1	6	20	9	7.73	9
Support Improvement	31	2					4		4	9	12	9	7.35	8
Company Loyalty	29	5			1			2	2	6	13	9	6.69	8
Open Source Interest	30	9	1		1	1		1		2	15	9	5.50	9

Category	Total	Yes	percent
Considering new ILS	33	3	9.09%
Considering new Interface	33	0	0.00%
System Installed on time?	33	33	100.00%

Average Collection size:		660913

Type	Count
Public	27
Academic	3
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	22
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2015 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21		1		2		1	3	8	4	2	7	6.48	7
ILS Functionality	20			1	2		1	3	6	4	3	7	6.60	7
Print Functionality	21					1	2	4	6	4	4	7	7.05	7
Electronic Functionality	21	1		2	2	3	2	1	6	3	1	7	5.38	6
Company Satisfaction	19	1	1	1	2		1	2	4	4	3	7	5.95	7
Support Satisfaction	19	3			1		1	2	3	4	5	9	6.21	7
Support Improvement	19	3				3	5		1	4	3	5	5.42	5
Company Loyalty	17	2			1	1	1	1	3	2	6	9	6.41	7
Open Source Interest	18	1	2	3		1					11	9	6.17	9

Category	Total	Yes	percent
Considering new ILS	23	4	17.39%
Considering new Interface	23	1	4.35%
System Installed on time?	23	16	69.57%

Average Collection size:		439795

Type	Count
Public	16
Academic	4
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	11
[3] 100,001-250,000	6
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2014 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7				1			3	1	2		6	6.29	6
ILS Functionality	7			1	1		1		2	2		7	5.71	7
Print Functionality	7					1	1	1	1	3		8	6.57	7
Electronic Functionality	7				1	1	1	1	2	1		7	5.71	6
Company Satisfaction	7						2	1		2	2	5	7.14	8
Support Satisfaction	7						1	2		3	1	8	7.14	8
Support Improvement	7					1	1	1	2	1	1	7	6.57	7
Company Loyalty	7			1			2	1		1	2	5	6.29	6
Open Source Interest	6	1		1							4	9	6.33	9

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	6	75.00%

Average Collection size:		311268

Type	Count
Public	5
Academic	1
School	0
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10			1				1	4	4		7	6.80	7
ILS Functionality	10			1					6	3		7	6.80	7
Print Functionality	10				1			1	3	4	1	8	7.10	8
Electronic Functionality	10			1	1		3		4	1		7	5.60	7
Company Satisfaction	10			1				1	2	3	3	8	7.30	8
Support Satisfaction	9		1				1		2	3	2	8	6.89	8
Support Improvement	9	1					1	1	2	3	1	8	6.44	7
Company Loyalty	9	1					1		1	4	2	8	6.89	8
Open Source Interest	7	1									6	9	7.71	9

Category	Total	Yes	percent
Considering new ILS	10	0	0.00%
Considering new Interface	10	0	0.00%
System Installed on time?	10	9	90.00%

Average Collection size:		217372

Type	Count
Public	8
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	3
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7								3	3	1	7	7.71	8
ILS Functionality	7							1	3	3		7	7.29	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	5								1	2	2	8	8.20	8
Support Satisfaction	5								2	1	2	7	8.00	8
Support Improvement	5						1			4		8	7.40	8
Company Loyalty	5									3	2	8	8.40	8
Open Source Interest	4										4	9	9.00	9

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	5	62.50%

Average Collection size:		827637

Type	Count
Public	4
Academic	1
School	0
Consortium	2
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2022 : gen: 8.20 company 8.36 loyalty 7.75 support 8.46

2021 : gen: 8.09 company 8.05 loyalty 8.00 support 8.15

2020 : gen: 8.13 company 8.35 loyalty 7.41 support 8.24

2019 : gen: 7.95 company 8.09 loyalty 7.94 support 8.20

2018 : gen: 7.26 company 7.67 loyalty 7.63 support 7.88

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments (survey2017)

We have been running Evergreen since its inception in September 2006. We are self-administered and our member libraries appear to be satisfied with our team's performance and with the functionality of the ILS. We are looking for ways to expand Evergreen's support of e-resource vendors so patrons have an easier time finding e-resources within Evergreen's on-board OPAC. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

Company for maintenance doesn't necessarily apply to open source systems like Evergreen. We are providing most of our own support in-house and with assistance from [...]. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

We are extremely satisfied with our decision to migrate to Evergreen (2011 to present). The software is very versatile and our occasional support from Equinox has been outstanding. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

You need a NA option! Or a better way for consortium using open source software to answer. For example: Customer support could be answered for our Internet access for one company, for software developer for our programing issues as a different company (or "person" in our case), and a different system administrator. (Library type: Consortium; collection size: medium; ils satisfaction: 7)

We are no longer contracting with an outside vendor and have not done so since August of 2015. We support Evergreen entirely in-house. (Library type: Consortium; collection size: very large; ils satisfaction: 7)

We originally implemented Evergreen in house with out a vendor. We currently use an independent contractor for system upgrades and support as we need it. Also, we have approximately 55,000 print items in our collection an approximately 500,000 ebooks added to our library collection. (Library type: Academic; collection size: large; ils satisfaction: 7)

Item count is a title count of all types, including physical and electronic. (Library type: Academic; collection size: very large; ils satisfaction: 7)

[...] (our consortium) has made some useful updates this year. (Library type: Public; collection size: medium; ils satisfaction: 9)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.