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Statistical Report for Evergreen -- Independent


2018 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 1 5 2 87.308
ILS Functionality10 1 1 1 5 2 87.308
Print Functionality10 1 1 1 4 3 86.608
Electronic Functionality10 2 1 1 1 2 3 85.007
Company Satisfaction10 1 2 1 6 97.509
Support Satisfaction9 1 2 6 98.119
Support Improvement7 1 3 1 2 55.865
Company Loyalty8 2 1 5 98.389
Open Source Interest7 1 1 1 4 97.869

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 770.00%

Average Collection size: 517704

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

Evergreen -- IndependentallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS357.66 011247.5810168.17
ILSFunctionality357.46 011247.5010167.67
PrintFunctionality357.77 011247.6310168.33
ElectronicFunctionality346.59 011236.8310166.00
SatisfactionCustomerSupport338.00 011237.9610158.60
CompanyLoyalty307.63 011227.2300158.60



2017 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 2 1 12 7 12 77.668
ILS Functionality35 1 2 2 13 9 8 77.467
Print Functionality35 1 2 3 5 11 13 97.778
Electronic Functionality34 1 1 2 4 5 10 8 3 76.597
Company Satisfaction32 3 1 5 5 18 98.069
Support Satisfaction33 2 2 1 2 8 18 98.009
Support Improvement33 11 2 2 5 13 97.218
Company Loyalty30 1 1 4 1 1 5 17 97.639
Open Source Interest30 4 2 2 2 1 1 1 17 96.309

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 12.86%
System Installed on time?35 3085.71%

Average Collection size: 1153895

TypeCount
Public25
Academic2
School1
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2016 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 1 3 3 16 8 87.488
ILS Functionality33 2 4 8 10 9 87.558
Print Functionality33 2 2 9 8 12 97.738
Electronic Functionality32 1 2 1 2 3 3 8 7 5 76.447
Company Satisfaction32 1 1 1 1 1 4 7 16 97.639
Support Satisfaction33 2 1 1 2 1 6 20 97.739
Support Improvement31 2 4 4 9 12 97.358
Company Loyalty29 5 1 2 2 6 13 96.698
Open Source Interest30 9 1 1 1 1 2 15 95.509

CategoryTotalYespercent
Considering new ILS33 39.09%
Considering new Interface33 00.00%
System Installed on time?33 33100.00%

Average Collection size: 660913

TypeCount
Public27
Academic3
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00022
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 2 1 3 8 4 2 76.487
ILS Functionality20 1 2 1 3 6 4 3 76.607
Print Functionality21 1 2 4 6 4 4 77.057
Electronic Functionality21 1 2 2 3 2 1 6 3 1 75.386
Company Satisfaction19 1 1 1 2 1 2 4 4 3 75.957
Support Satisfaction19 3 1 1 2 3 4 5 96.217
Support Improvement19 3 3 5 1 4 3 55.425
Company Loyalty17 2 1 1 1 1 3 2 6 96.417
Open Source Interest18 1 2 3 1 11 96.179

CategoryTotalYespercent
Considering new ILS23 417.39%
Considering new Interface23 14.35%
System Installed on time?23 1669.57%

Average Collection size: 439795

TypeCount
Public16
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00011
[3] 100,001-250,0006
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 3 1 2 66.296
ILS Functionality7 1 1 1 2 2 75.717
Print Functionality7 1 1 1 1 3 86.577
Electronic Functionality7 1 1 1 1 2 1 75.716
Company Satisfaction7 2 1 2 2 57.148
Support Satisfaction7 1 2 3 1 87.148
Support Improvement7 1 1 1 2 1 1 76.577
Company Loyalty7 1 2 1 1 2 56.296
Open Source Interest6 1 1 4 96.339

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 675.00%

Average Collection size: 311268

TypeCount
Public5
Academic1
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 4 4 76.807
ILS Functionality10 1 6 3 76.807
Print Functionality10 1 1 3 4 1 87.108
Electronic Functionality10 1 1 3 4 1 75.607
Company Satisfaction10 1 1 2 3 3 87.308
Support Satisfaction9 1 1 2 3 2 86.898
Support Improvement9 1 1 1 2 3 1 86.447
Company Loyalty9 1 1 1 4 2 86.898
Open Source Interest7 1 6 97.719

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 217372

TypeCount
Public8
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 3 1 77.718
ILS Functionality7 1 3 3 77.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction5 1 2 2 88.208
Support Satisfaction5 2 1 2 78.008
Support Improvement5 1 4 87.408
Company Loyalty5 3 2 88.408
Open Source Interest4 4 99.009

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 562.50%

Average Collection size: 827637

TypeCount
Public4
Academic1
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2018 : gen: 7.30 company 7.50 loyalty 8.38 support 8.11

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments (survey2017)

We have been running Evergreen since its inception in September 2006. We are self-administered and our member libraries appear to be satisfied with our team's performance and with the functionality of the ILS. We are looking for ways to expand Evergreen's support of e-resource vendors so patrons have an easier time finding e-resources within Evergreen's on-board OPAC. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

Company for maintenance doesn't necessarily apply to open source systems like Evergreen. We are providing most of our own support in-house and with assistance from [...]. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

We are extremely satisfied with our decision to migrate to Evergreen (2011 to present). The software is very versatile and our occasional support from Equinox has been outstanding. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

You need a NA option! Or a better way for consortium using open source software to answer. For example: Customer support could be answered for our Internet access for one company, for software developer for our programing issues as a different company (or "person" in our case), and a different system administrator. (Library type: Consortium; collection size: medium; ils satisfaction: 7)

We are no longer contracting with an outside vendor and have not done so since August of 2015. We support Evergreen entirely in-house. (Library type: Consortium; collection size: very large; ils satisfaction: 7)

We originally implemented Evergreen in house with out a vendor. We currently use an independent contractor for system upgrades and support as we need it. Also, we have approximately 55,000 print items in our collection an approximately 500,000 ebooks added to our library collection. (Library type: Academic; collection size: large; ils satisfaction: 7)

Item count is a title count of all types, including physical and electronic. (Library type: Academic; collection size: very large; ils satisfaction: 7)

[...] (our consortium) has made some useful updates this year. (Library type: Public; collection size: medium; ils satisfaction: 9)

ILS