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Statistical Report for Evergreen -- Equinox Software


2018 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 2 6 9 2 87.458
ILS Functionality20 1 3 8 6 2 77.257
Print Functionality20 2 5 10 3 87.608
Electronic Functionality20 3 1 1 2 1 6 6 75.657
Company Satisfaction20 1 3 11 5 88.008
Support Satisfaction19 3 3 5 8 97.958
Support Improvement19 2 1 5 2 3 3 3 56.266
Company Loyalty20 1 1 5 8 5 87.758
Open Source Interest19 1 2 2 14 98.119

CategoryTotalYespercent
Considering new ILS20 15.00%
Considering new Interface20 15.00%
System Installed on time?20 1890.00%

Average Collection size: 201220

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00011
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

Evergreen -- Equinox SoftwareallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS937.17 66.1720647.3887.131096.89
ILSFunctionality936.96 65.8320647.2287.001096.78
PrintFunctionality937.32 66.5020647.4887.131097.22
ElectronicFunctionality916.12 65.1720636.4385.251096.00
SatisfactionCustomerSupport887.40 66.8310607.7286.381097.11
CompanyLoyalty836.75 55.8020587.0976.711095.22



2017 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction93 2 1 6 16 25 31 12 87.177
ILS Functionality93 2 2 13 11 28 27 10 76.967
Print Functionality93 1 1 3 2 11 28 28 19 77.328
Electronic Functionality91 3 2 2 5 3 11 17 23 19 6 76.127
Company Satisfaction91 1 2 5 8 7 20 25 23 87.228
Support Satisfaction88 1 3 2 5 8 18 26 25 87.408
Support Improvement86 1 1 7 21 4 12 27 13 86.737
Company Loyalty83 5 1 4 3 7 9 11 19 24 96.758
Open Source Interest80 10 2 2 1 6 5 2 1 6 45 96.639

CategoryTotalYespercent
Considering new ILS93 33.23%
Considering new Interface93 99.68%
System Installed on time?93 8187.10%

Average Collection size: 266359

TypeCount
Public73
Academic8
School0
Consortium9
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00057
[3] 100,001-250,00017
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6487.67%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortium5
Special3

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00040
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7189.87%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00014
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00043
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00032
[3] 100,001-250,00011
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00060
[3] 100,001-250,00011
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2011 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00030
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2018 : gen: 7.45 company 8.00 loyalty 7.75 support 7.95

2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments (survey2017)

Regarding the 4th question, we don't use our ILS to manage our electronic resources, but since we subscribe to so few databases, we don't need to have our ILS manage them. I did not try to answer the question about customer support since we are still in our first year on Evergreen. I don't have a previous year of support for comparison. Additionally, since we are now members of a consortium, we get our support from the consortium, and only indirectly from Equinox. Problems we report that the consortium help desk can't answer are passed on to Equinox. So there are two levels of support here, and it's difficult to parse it out in the survey questions. We are mostly happy with the support we get from the consortium; not so sure about the more knotty problems that get passed on to Equinox. I also can't really answer the question about whether we would consider working with the company again. We are now part of a consortium, and as of now that appears to be a permanent situation. Any decisions on vendor are up to the consortium, not up to us. Obviously we would consider implementing an open source ILS since we currently have one. (Library type: State; collection size: medium; ils satisfaction: 5)

Most of the "5" answers regarding satisfaction with the "company" really should be "N/A" but that wasn't an option. We no longer have a support contract at all. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Currently have Open Source ILS (Library type: Public; collection size: medium; ils satisfaction: 7)

Sitka Evergreen has a number of annoying issues. Support is good online and on the phone. Print manual is not user friendly. The reporting features are very cumbersome and I find that I don't take advantage of the feature as I should. (Library type: Public; collection size: small; ils satisfaction: 6)

We experience a significant amount of down time and Equinox can't seem to improve the problem. The[...] is looking at getting a new support vendor. (Library type: Public; collection size: medium; ils satisfaction: 9)

The reviews are a bit lower than last year due to a Holds issue that we are currently experiencing with Evergreen now that we have opened our catalogue to our consortium. All other functionality of Evergreen are otherwise working well. (Library type: Public; collection size: medium; ils satisfaction: 5)

The product is hosted by the vendor. There seems to be a fair amount of downtime, and a general slowdown every afternoon. There seems to be a lack of responsiveness to this ongoing issue. They fix the immediate problem but not the underlying causes. We are a growing consortium and the catalog is a mess because the algorithms used to merge new libraries don't work well. Attempts to clean up the mess have not been particularly successful. Overall management of the consortium by State Library has not been stellar, which has not helped the situation. It is sometimes difficult to tell if the problem is the vendor or State Library. (Library type: Public; collection size: medium; ils satisfaction: 6)

We are a member of a growing consortium. There are likely to be significant changes in the structure in the next few years. Currently we enjoy the ability to share collections across the state. (Library type: Public; collection size: medium; ils satisfaction: 6)

Sitka-Evergreen has some issues, but for the price, it really can't be beat. (Library type: Public; collection size: small; ils satisfaction: 7)

Reporting function is extremely frustrating. (Library type: Consortium; collection size: medium; ils satisfaction: 6)

The worst part is the inability to pull items up through the search function causing staff to try multiple ways until item can be located. (Library type: Consortium; collection size: small; ils satisfaction: 5)

As a member of a public library system, this library doesn't have direct control of purchase of an ILS. As a member, this library's opinions and comments are solicted and welcomed by the public library system. (Library type: Public; collection size: small; ils satisfaction: 9)

We have access to many resources but have to pay for one of them if we want to use it. There are times, when trying to find a MARC record, these resources don't have it. I feel for the price of these services and how they go up every year, all resources should be accessible to us. (Library type: Public; collection size: small; ils satisfaction: 8)

We love the ILS, but the initial training we received before migrating focused on applications that weren't relevant to our day to day usage. We hope future trainings, especially as Evergreen/SPARK moves to a web client in 2018, are more geared towards the applications we need to know how to complete. Other than that, we're very happy with the ILS. The union catalog has been running smoothly and lets us provide so many more materials to our patrons. (Library type: Public; collection size: small; ils satisfaction: 8)

We are part of [...] which uses Evergreen. We are satisfied with Evergreen but we are changing vendors from Equinox to Mobius. (Library type: Public; collection size: medium; ils satisfaction: 7)

The survey needed a N/A on several questions. For example: we don't use our ILS for print solutions. (Library type: Public; collection size: medium; ils satisfaction: 9)

This library never interfaces with the company that provides this ILS at all. All concerns are put to our library system, who handles that end. (Library type: Public; collection size: small; ils satisfaction: 8)

ILS