Statistical Report for Evergreen
| 2022 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 77 |
| | | | 1 | 3 | 5 | 17 | 29 | 22 | 8 | 7.77 | 8 |
|---|
| ILS Functionality | 77 |
| | | 1 | 1 | | 7 | 19 | 28 | 21 | 8 | 7.73 | 8 |
|---|
| Print Functionality | 77 |
| | | | 1 | 3 | 2 | 13 | 28 | 30 | 9 | 8.00 | 8 |
|---|
| Electronic Functionality | 73 |
6 | 1 | 2 | 2 | 5 | 12 | 11 | 12 | 15 | 7 | 8 | 5.81 | 6 |
|---|
| Company Satisfaction | 74 |
| | | 2 | 1 | 1 | 6 | 8 | 24 | 32 | 9 | 7.93 | 8 |
|---|
| Support Satisfaction | 76 |
| | 1 | 2 | | 3 | 5 | 1 | 24 | 40 | 9 | 8.05 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 75 |
2 | | 1 | 2 | | 5 | 5 | 6 | 20 | 34 | 9 | 7.61 | 8 |
|---|
| Open Source Interest | 54 |
6 | 2 | | 1 | 1 | 2 | 2 | 2 | 3 | 8 | 9 | 7.61 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 79 |
3 | 3.80% |
|---|
| Considering new Interface | 79 |
1 | 1.27% |
|---|
| System Installed on time? | 79 |
0 | 0.00% |
|---|
| Average Collection size: |
| 605450 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 9 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 90 |
| | | 3 | 3 | 7 | 3 | 24 | 29 | 21 | 8 | 7.37 | 8 |
|---|
| ILS Functionality | 90 |
| | | 1 | 4 | 6 | 7 | 22 | 32 | 18 | 8 | 7.37 | 8 |
|---|
| Print Functionality | 89 |
1 | | | | 3 | 3 | 7 | 20 | 27 | 28 | 9 | 7.61 | 8 |
|---|
| Electronic Functionality | 88 |
4 | | | 5 | 8 | 14 | 16 | 20 | 13 | 8 | 7 | 6.01 | 6 |
|---|
| Company Satisfaction | 85 |
1 | | 1 | 1 | 4 | 6 | 5 | 17 | 22 | 28 | 9 | 7.39 | 8 |
|---|
| Support Satisfaction | 88 |
| | 1 | 2 | 3 | 4 | 6 | 16 | 17 | 39 | 9 | 7.67 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 85 |
2 | 2 | 2 | 4 | 4 | 6 | 4 | 16 | 15 | 30 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 58 |
4 | 1 | 1 | 4 | 3 | 3 | | 6 | 5 | 8 | 9 | 7.34 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 92 |
6 | 6.52% |
|---|
| Considering new Interface | 92 |
1 | 1.09% |
|---|
| System Installed on time? | 92 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1074064 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 8 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 107 |
1 | | | 1 | 3 | 5 | 9 | 29 | 31 | 28 | 8 | 7.45 | 8 |
|---|
| ILS Functionality | 106 |
1 | | 1 | 1 | 1 | 7 | 10 | 25 | 37 | 23 | 8 | 7.38 | 8 |
|---|
| Print Functionality | 107 |
| | 1 | 1 | 3 | 2 | 6 | 22 | 33 | 39 | 9 | 7.78 | 8 |
|---|
| Electronic Functionality | 107 |
3 | 2 | 4 | 7 | 9 | 12 | 13 | 23 | 18 | 16 | 7 | 6.11 | 7 |
|---|
| Company Satisfaction | 103 |
1 | 1 | 1 | | 1 | 1 | 6 | 20 | 33 | 39 | 9 | 7.80 | 8 |
|---|
| Support Satisfaction | 102 |
| 1 | | 1 | 1 | 2 | 6 | 19 | 29 | 43 | 9 | 7.90 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 103 |
7 | | | 1 | 1 | 4 | 5 | 20 | 23 | 42 | 9 | 7.37 | 8 |
|---|
| Open Source Interest | 79 |
16 | 1 | 2 | 1 | | 6 | 1 | 2 | 7 | 21 | 9 | 6.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
4 | 3.60% |
|---|
| Considering new Interface | 111 |
1 | 0.90% |
|---|
| System Installed on time? | 111 |
0 | 0.00% |
|---|
| Average Collection size: |
| 642193 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 9 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 111 |
1 | | 1 | 3 | 3 | 6 | 8 | 19 | 41 | 29 | 8 | 7.41 | 8 |
|---|
| ILS Functionality | 110 |
| | | 5 | 4 | 3 | 12 | 25 | 38 | 23 | 8 | 7.31 | 8 |
|---|
| Print Functionality | 110 |
| | | 3 | 4 | 3 | 6 | 21 | 37 | 36 | 8 | 7.66 | 8 |
|---|
| Electronic Functionality | 108 |
4 | 5 | 3 | 2 | 4 | 13 | 13 | 23 | 27 | 14 | 8 | 6.29 | 7 |
|---|
| Company Satisfaction | 109 |
1 | | 1 | 2 | 2 | 5 | 8 | 13 | 29 | 48 | 9 | 7.74 | 8 |
|---|
| Support Satisfaction | 108 |
1 | | 2 | | 5 | 4 | 7 | 16 | 21 | 52 | 9 | 7.72 | 8 |
|---|
| Support Improvement | 104 |
| | | | 4 | 23 | 14 | 14 | 15 | 34 | 9 | 7.11 | 7 |
|---|
| Company Loyalty | 104 |
5 | | 4 | 1 | 5 | 4 | 5 | 11 | 18 | 51 | 9 | 7.32 | 8 |
|---|
| Open Source Interest | 97 |
8 | 1 | 2 | 1 | 10 | 3 | 3 | 2 | 7 | 60 | 9 | 7.12 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
5 | 4.50% |
|---|
| Considering new Interface | 111 |
6 | 5.41% |
|---|
| System Installed on time? | 111 |
99 | 89.19% |
|---|
| Average Collection size: |
| 521226 |
|---|
| Type | Count |
|---|
| Public | 91 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 7 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 82 |
1 | | 3 | 1 | 7 | 4 | 6 | 24 | 27 | 9 | 8 | 6.80 | 7 |
|---|
| ILS Functionality | 81 |
| 1 | 3 | 3 | 3 | 7 | 10 | 23 | 22 | 9 | 7 | 6.68 | 7 |
|---|
| Print Functionality | 82 |
2 | | 1 | 4 | 3 | 5 | 4 | 20 | 28 | 15 | 8 | 7.00 | 8 |
|---|
| Electronic Functionality | 81 |
9 | 3 | 1 | 8 | 4 | 9 | 9 | 17 | 16 | 5 | 7 | 5.38 | 6 |
|---|
| Company Satisfaction | 81 |
1 | 1 | 2 | 1 | | 7 | 4 | 15 | 22 | 28 | 9 | 7.41 | 8 |
|---|
| Support Satisfaction | 79 |
1 | 1 | 1 | 2 | 2 | 3 | 6 | 11 | 20 | 32 | 9 | 7.51 | 8 |
|---|
| Support Improvement | 77 |
| 4 | | 3 | 2 | 23 | 4 | 8 | 14 | 19 | 5 | 6.48 | 7 |
|---|
| Company Loyalty | 76 |
7 | | 1 | | 1 | 6 | 5 | 11 | 14 | 31 | 9 | 7.03 | 8 |
|---|
| Open Source Interest | 68 |
5 | 1 | | | 5 | 6 | 3 | 4 | 4 | 40 | 9 | 7.19 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 82 |
7 | 8.54% |
|---|
| Considering new Interface | 82 |
5 | 6.10% |
|---|
| System Installed on time? | 82 |
76 | 92.68% |
|---|
| Average Collection size: |
| 328719 |
|---|
| Type | Count |
|---|
| Public | 60 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2017 results according to the type and size of the library.
| Evergreen | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 142 | 7.27 |
7 | 6.29 | 3 | | 1 | | 98 | 7.43 | 10 | 6.80 | 1 | | 1 | | 15 | 7.40 |
|---|
| ILSFunctionality | 142 | 7.08 |
7 | 6.00 | 3 | | 1 | | 98 | 7.31 | 10 | 6.70 | 1 | | 1 | | 15 | 7.13 |
|---|
| PrintFunctionality | 142 | 7.43 |
7 | 6.57 | 3 | | 1 | | 98 | 7.50 | 10 | 7.30 | 1 | | 1 | | 15 | 7.67 |
|---|
| ElectronicFunctionality | 138 | 6.28 |
7 | 5.43 | 3 | | 1 | | 95 | 6.57 | 10 | 5.10 | 1 | | 1 | | 15 | 6.00 |
|---|
| SatisfactionCustomerSupport | 135 | 7.61 |
7 | 6.86 | 2 | | 1 | | 93 | 7.84 | 10 | 6.90 | 1 | | 1 | | 14 | 7.64 |
|---|
| CompanyLoyalty | 127 | 7.04 |
6 | 6.33 | 3 | | 1 | | 90 | 7.21 | 8 | 6.88 | 1 | | 1 | | 14 | 6.43 |
|---|
| 2017 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 142 |
| | 1 | 2 | 2 | 9 | 19 | 41 | 41 | 27 | 7 | 7.27 | 7 |
|---|
| ILS Functionality | 142 |
| | | 3 | 3 | 16 | 16 | 45 | 38 | 21 | 7 | 7.08 | 7 |
|---|
| Print Functionality | 142 |
1 | | 1 | 1 | 4 | 5 | 15 | 36 | 44 | 35 | 8 | 7.43 | 8 |
|---|
| Electronic Functionality | 138 |
3 | 3 | 4 | 6 | 6 | 15 | 22 | 37 | 31 | 11 | 7 | 6.28 | 7 |
|---|
| Company Satisfaction | 137 |
| | 1 | 2 | 6 | 11 | 8 | 28 | 34 | 47 | 9 | 7.49 | 8 |
|---|
| Support Satisfaction | 135 |
| | 1 | 3 | 5 | 7 | 9 | 23 | 37 | 50 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 133 |
| | 1 | 1 | 8 | 35 | 6 | 17 | 36 | 29 | 8 | 6.89 | 7 |
|---|
| Company Loyalty | 127 |
7 | | 1 | 5 | 4 | 11 | 10 | 14 | 27 | 48 | 9 | 7.04 | 8 |
|---|
| Open Source Interest | 121 |
15 | 4 | 2 | 3 | 9 | 6 | 2 | 3 | 9 | 68 | 9 | 6.61 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 142 |
4 | 2.82% |
|---|
| Considering new Interface | 142 |
11 | 7.75% |
|---|
| System Installed on time? | 142 |
124 | 87.32% |
|---|
| Average Collection size: |
| 462117 |
|---|
| Type | Count |
|---|
| Public | 109 |
|---|
| Academic | 11 |
|---|
| School | 1 |
|---|
| Consortium | 15 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 114 |
| 1 | | 1 | 5 | 7 | 17 | 23 | 39 | 21 | 8 | 7.22 | 8 |
|---|
| ILS Functionality | 113 |
| | | 1 | 8 | 4 | 16 | 30 | 34 | 20 | 8 | 7.19 | 7 |
|---|
| Print Functionality | 112 |
1 | | | 1 | 4 | 6 | 12 | 22 | 38 | 28 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 112 |
2 | 1 | 5 | 3 | 6 | 16 | 19 | 24 | 26 | 10 | 8 | 6.29 | 7 |
|---|
| Company Satisfaction | 113 |
2 | 1 | | | 4 | 8 | 11 | 19 | 32 | 36 | 9 | 7.40 | 8 |
|---|
| Support Satisfaction | 111 |
3 | | | 2 | 3 | 8 | 10 | 14 | 26 | 45 | 9 | 7.47 | 8 |
|---|
| Support Improvement | 109 |
3 | | | | 2 | 29 | 8 | 11 | 23 | 33 | 9 | 6.96 | 8 |
|---|
| Company Loyalty | 104 |
7 | 2 | 2 | 2 | 1 | 9 | 6 | 11 | 19 | 45 | 9 | 7.03 | 8 |
|---|
| Open Source Interest | 105 |
15 | 2 | 1 | 3 | 5 | 2 | 4 | 5 | 8 | 60 | 9 | 6.72 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 116 |
6 | 5.17% |
|---|
| Considering new Interface | 116 |
3 | 2.59% |
|---|
| System Installed on time? | 116 |
107 | 92.24% |
|---|
| Average Collection size: |
| 340121 |
|---|
| Type | Count |
|---|
| Public | 88 |
|---|
| Academic | 13 |
|---|
| School | 1 |
|---|
| Consortium | 8 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 111 |
| 2 | | 3 | 3 | 4 | 17 | 30 | 32 | 20 | 8 | 7.13 | 7 |
|---|
| ILS Functionality | 110 |
| | 2 | 2 | 6 | 4 | 13 | 33 | 31 | 19 | 7 | 7.11 | 7 |
|---|
| Print Functionality | 111 |
| | 1 | | 4 | 4 | 15 | 19 | 36 | 32 | 8 | 7.54 | 8 |
|---|
| Electronic Functionality | 105 |
4 | 1 | 4 | 6 | 8 | 12 | 10 | 25 | 23 | 12 | 7 | 6.15 | 7 |
|---|
| Company Satisfaction | 107 |
2 | 1 | 1 | 3 | 4 | 6 | 8 | 18 | 28 | 36 | 9 | 7.29 | 8 |
|---|
| Support Satisfaction | 106 |
4 | 1 | | 4 | 4 | 4 | 6 | 10 | 29 | 44 | 9 | 7.39 | 8 |
|---|
| Support Improvement | 106 |
4 | | | | 7 | 29 | 7 | 11 | 20 | 28 | 5 | 6.64 | 7 |
|---|
| Company Loyalty | 103 |
3 | 2 | 3 | 1 | 3 | 9 | 7 | 11 | 27 | 37 | 9 | 7.15 | 8 |
|---|
| Open Source Interest | 96 |
10 | 6 | 3 | | 6 | 2 | 1 | 3 | 1 | 64 | 9 | 6.84 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 116 |
6 | 5.17% |
|---|
| Considering new Interface | 116 |
3 | 2.59% |
|---|
| System Installed on time? | 116 |
99 | 85.34% |
|---|
| Average Collection size: |
| 182296 |
|---|
| Type | Count |
|---|
| Public | 96 |
|---|
| Academic | 10 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 91 |
| | 2 | 2 | 7 | 6 | 16 | 23 | 23 | 12 | 7 | 6.78 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 6 | 9 | 11 | 26 | 26 | 7 | 7 | 6.64 | 7 |
|---|
| Print Functionality | 89 |
| | 1 | | 5 | 7 | 4 | 25 | 30 | 17 | 8 | 7.29 | 8 |
|---|
| Electronic Functionality | 89 |
3 | | 3 | 4 | 14 | 12 | 19 | 16 | 10 | 8 | 6 | 5.75 | 6 |
|---|
| Company Satisfaction | 89 |
| | 2 | 2 | 3 | 9 | 12 | 17 | 22 | 22 | 8 | 7.10 | 7 |
|---|
| Support Satisfaction | 89 |
| | 2 | 1 | 6 | 6 | 11 | 19 | 22 | 22 | 8 | 7.12 | 7 |
|---|
| Support Improvement | 89 |
1 | | 1 | | 6 | 25 | 12 | 14 | 11 | 19 | 5 | 6.52 | 6 |
|---|
| Company Loyalty | 85 |
4 | 1 | 2 | 1 | 5 | 12 | 9 | 10 | 17 | 24 | 9 | 6.64 | 7 |
|---|
| Open Source Interest | 79 |
8 | 1 | 2 | 1 | 3 | 3 | 4 | 3 | 5 | 49 | 9 | 7.10 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
2 | 2.15% |
|---|
| Considering new Interface | 93 |
8 | 8.60% |
|---|
| System Installed on time? | 93 |
80 | 86.02% |
|---|
| Average Collection size: |
| 203683 |
|---|
| Type | Count |
|---|
| Public | 77 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 5 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
| 1 | 4 | | 3 | 2 | 9 | 20 | 18 | 14 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 71 |
| 2 | 3 | 2 | 1 | 3 | 10 | 17 | 20 | 13 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 71 |
| 1 | 1 | 1 | 3 | 2 | 6 | 16 | 26 | 15 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 70 |
5 | 1 | 3 | 6 | 3 | 14 | 4 | 20 | 8 | 6 | 7 | 5.56 | 6 |
|---|
| Company Satisfaction | 70 |
1 | 2 | 1 | 1 | 2 | 2 | 5 | 14 | 23 | 19 | 8 | 7.26 | 8 |
|---|
| Support Satisfaction | 68 |
1 | 1 | 1 | 1 | 3 | 6 | 4 | 13 | 19 | 19 | 8 | 7.15 | 8 |
|---|
| Support Improvement | 69 |
2 | | 1 | | 2 | 9 | 7 | 16 | 17 | 15 | 8 | 6.96 | 7 |
|---|
| Company Loyalty | 66 |
3 | | 2 | 1 | 3 | 6 | 1 | 11 | 16 | 23 | 9 | 7.08 | 8 |
|---|
| Open Source Interest | 58 |
7 | 1 | | | 3 | 2 | 1 | 2 | 6 | 36 | 9 | 7.16 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 71 |
2 | 2.82% |
|---|
| Considering new Interface | 71 |
3 | 4.23% |
|---|
| System Installed on time? | 71 |
61 | 85.92% |
|---|
| Average Collection size: |
| 211418 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
| 10 | 2 | 4 | 3 | 12 | 9 | 31 | 25 | 10 | 7 | 6.22 | 7 |
|---|
| ILS Functionality | 106 |
2 | | 5 | | 15 | 8 | 15 | 31 | 22 | 8 | 7 | 6.27 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 104 |
| 2 | 2 | 3 | 12 | 9 | 9 | 23 | 22 | 22 | 7 | 6.70 | 7 |
|---|
| Support Satisfaction | 103 |
1 | 1 | 4 | 3 | 12 | 6 | 10 | 21 | 19 | 26 | 9 | 6.69 | 7 |
|---|
| Support Improvement | 102 |
2 | 2 | 2 | | 10 | 25 | 12 | 11 | 24 | 14 | 5 | 6.25 | 6 |
|---|
| Company Loyalty | 101 |
6 | 2 | 1 | 2 | 10 | 6 | 5 | 19 | 26 | 24 | 8 | 6.60 | 7 |
|---|
| Open Source Interest | 89 |
9 | 2 | 1 | | 1 | 2 | 1 | 4 | 7 | 62 | 9 | 7.48 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
2 | 1.80% |
|---|
| Considering new Interface | 111 |
5 | 4.50% |
|---|
| System Installed on time? | 111 |
91 | 81.98% |
|---|
| Average Collection size: |
| 964406 |
|---|
| Type | Count |
|---|
| Public | 96 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 7 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 60 |
1 | 1 | 1 | | 4 | 2 | 12 | 23 | 9 | 7 | 7 | 6.62 | 7 |
|---|
| ILS Functionality | 59 |
1 | 1 | 2 | 3 | | 4 | 11 | 22 | 10 | 5 | 7 | 6.42 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 60 |
2 | | | 3 | 2 | 4 | 5 | 6 | 24 | 14 | 8 | 7.12 | 8 |
|---|
| Support Satisfaction | 59 |
2 | | | 1 | 3 | 5 | 9 | 5 | 19 | 15 | 8 | 7.05 | 8 |
|---|
| Support Improvement | 57 |
2 | | | 1 | 1 | 18 | 6 | 6 | 14 | 9 | 5 | 6.46 | 7 |
|---|
| Company Loyalty | 58 |
6 | | 2 | 1 | 2 | 4 | 4 | 5 | 9 | 25 | 9 | 6.74 | 8 |
|---|
| Open Source Interest | 47 |
3 | 1 | | | 1 | 2 | 1 | 2 | 3 | 34 | 9 | 7.77 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 62 |
1 | 1.61% |
|---|
| Considering new Interface | 62 |
4 | 6.45% |
|---|
| System Installed on time? | 62 |
51 | 82.26% |
|---|
| Average Collection size: |
| 118879 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 5 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 46 |
| | 1 | | 2 | 8 | 4 | 16 | 7 | 8 | 7 | 6.83 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 45 |
2 | 1 | | 2 | 2 | 2 | 7 | 12 | 8 | 9 | 7 | 6.58 | 7 |
|---|
| Support Satisfaction | 45 |
2 | 1 | 2 | 3 | 1 | 5 | 3 | 11 | 8 | 9 | 7 | 6.29 | 7 |
|---|
| Support Improvement | 45 |
3 | 1 | | 1 | 8 | 8 | 1 | 9 | 9 | 5 | 7 | 5.82 | 7 |
|---|
| Company Loyalty | 44 |
2 | | 1 | 2 | 2 | 6 | 2 | 6 | 9 | 14 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 42 |
1 | | 1 | | 1 | 2 | | | | 37 | 9 | 8.31 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 47 |
1 | 2.13% |
|---|
| Considering new Interface | 47 |
7 | 14.89% |
|---|
| System Installed on time? | 47 |
41 | 87.23% |
|---|
| Average Collection size: |
| 178623 |
|---|
| Type | Count |
|---|
| Public | 41 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 8 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 50 |
| | 1 | | | 11 | 5 | 21 | 6 | 6 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 50 |
| | 2 | 1 | 1 | 13 | 1 | 15 | 10 | 7 | 7 | 6.60 | 7 |
|---|
| Support Satisfaction | 49 |
2 | | | 2 | | 13 | 2 | 15 | 7 | 8 | 7 | 6.45 | 7 |
|---|
| Support Improvement | 48 |
| | 3 | | 3 | 12 | 6 | 2 | 16 | 6 | 8 | 6.46 | 7 |
|---|
| Company Loyalty | 50 |
1 | 1 | | 1 | | 14 | 1 | 8 | 11 | 13 | 5 | 6.82 | 7 |
|---|
| Open Source Interest | 44 |
1 | 1 | 1 | | | | | | 1 | 40 | 9 | 8.43 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 51 |
1 | 1.96% |
|---|
| Considering new Interface | 51 |
6 | 11.76% |
|---|
| System Installed on time? | 51 |
40 | 78.43% |
|---|
| 2008 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| | | | 1 | 2 | | 4 | 4 | 2 | 7 | 7.08 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 13 |
| | | | 1 | 1 | | 7 | 1 | 3 | 7 | 7.15 | 7 |
|---|
| Support Satisfaction | 13 |
| | | | 1 | 2 | 3 | 2 | | 5 | 9 | 7.00 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 13 |
| | | | | 2 | 1 | 2 | 3 | 5 | 9 | 7.62 | 8 |
|---|
| Open Source Interest | 10 |
| | | | | | | | | 10 | 9 | 9.00 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
1 | 7.69% |
|---|
| Considering new Interface | 13 |
1 | 7.69% |
|---|
| System Installed on time? | 13 |
10 | 76.92% |
|---|
| 4 Responses for Evergreen in 2007 |
2022 : gen: 7.77 company 7.93 loyalty 7.61 support 8.05
2021 : gen: 7.37 company 7.39 loyalty 6.94 support 7.67
2020 : gen: 7.45 company 7.80 loyalty 7.37 support 7.90
2019 : gen: 7.41 company 7.74 loyalty 7.32 support 7.72
2018 : gen: 6.80 company 7.41 loyalty 7.03 support 7.51
2017 : gen: 7.27 company 7.49 loyalty 7.04 support 7.61
2016 : gen: 7.22 company 7.40 loyalty 7.03 support 7.47
2015 : gen: 7.13 company 7.29 loyalty 7.15 support 7.39
2014 : gen: 6.78 company 7.10 loyalty 6.64 support 7.12
2013 : gen: 6.97 company 7.26 loyalty 7.08 support 7.15
2012 : gen: 6.22 company 6.70 loyalty 6.60 support 6.69
2011 : gen: 6.62 company 7.12 loyalty 6.74 support 7.05
2010 : gen: 6.83 company 6.58 loyalty 6.77 support 6.29
2009 : gen: 6.72 company 6.60 loyalty 6.82 support 6.45
2008 : gen: 7.08 company 7.15 loyalty 7.62 support 7.00
Comments (survey2017)
This ILS is being provided through our state library and all my support comes from them.
(Library type: Public; collection size: small; ils satisfaction: 5)
Regarding the 4th question, we don't use our ILS to manage our electronic resources, but since we subscribe to so few databases, we don't need to have our ILS manage them.
I did not try to answer the question about customer support since we are still in our first year on Evergreen. I don't have a previous year of support for comparison. Additionally, since we are now members of a consortium, we get our support from the consortium, and only indirectly from Equinox. Problems we report that the consortium help desk can't answer are passed on to Equinox. So there are two levels of support here, and it's difficult to parse it out in the survey questions. We are mostly happy with the support we get from the consortium; not so sure about the more knotty problems that get passed on to Equinox.
I also can't really answer the question about whether we would consider working with the company again. We are now part of a consortium, and as of now that appears to be a permanent situation. Any decisions on vendor are up to the consortium, not up to us.
Obviously we would consider implementing an open source ILS since we currently have one.
(Library type: State; collection size: medium; ils satisfaction: 5)
Most of the "5" answers regarding satisfaction with the "company" really should be "N/A" but that wasn't an option. We no longer have a support contract at all.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Currently have Open Source ILS
(Library type: Public; collection size: medium; ils satisfaction: 7)
Sitka Evergreen has a number of annoying issues. Support is good online and on the phone. Print manual is not user friendly. The reporting features are very cumbersome and I find that I don't take advantage of the feature as I should.
(Library type: Public; collection size: small; ils satisfaction: 6)
We experience a significant amount of down time and Equinox can't seem to improve the problem. The[...] is looking at getting a new support vendor.
(Library type: Public; collection size: medium; ils satisfaction: 9)
The reviews are a bit lower than last year due to a Holds issue that we are currently experiencing with Evergreen now that we have opened our catalogue to our consortium. All other functionality of Evergreen are otherwise working well.
(Library type: Public; collection size: medium; ils satisfaction: 5)
The product is hosted by the vendor. There seems to be a fair amount of downtime, and a general slowdown every afternoon. There seems to be a lack of responsiveness to this ongoing issue. They fix the immediate problem but not the underlying causes. We are a growing consortium and the catalog is a mess because the algorithms used to merge new libraries don't work well. Attempts to clean up the mess have not been particularly successful. Overall management of the consortium by State Library has not been stellar, which has not helped the situation. It is sometimes difficult to tell if the problem is the vendor or State Library.
(Library type: Public; collection size: medium; ils satisfaction: 6)
We are a member of a growing consortium. There are likely to be significant changes in the structure in the next few years. Currently we enjoy the ability to share collections across the state.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Sitka-Evergreen has some issues, but for the price, it really can't be beat.
(Library type: Public; collection size: small; ils satisfaction: 7)
Reporting function is extremely frustrating.
(Library type: Consortium; collection size: medium; ils satisfaction: 6)
The worst part is the inability to pull items up through the search function causing staff to try multiple ways until item can be located.
(Library type: Consortium; collection size: small; ils satisfaction: 5)
As a member of a public library system, this library doesn't have direct control of purchase of an ILS. As a member, this library's opinions and comments are solicted and welcomed by the public library system.
(Library type: Public; collection size: small; ils satisfaction: 9)
We have access to many resources but have to pay for one of them if we want to use it. There are times, when trying to find a MARC record, these resources don't have it. I feel for the price of these services and how they go up every year, all resources should be accessible to us.
(Library type: Public; collection size: small; ils satisfaction: 8)
We love the ILS, but the initial training we received before migrating focused on applications that weren't relevant to our day to day usage. We hope future trainings, especially as Evergreen/SPARK moves to a web client in 2018, are more geared towards the applications we need to know how to complete.
Other than that, we're very happy with the ILS. The union catalog has been running smoothly and lets us provide so many more materials to our patrons.
(Library type: Public; collection size: small; ils satisfaction: 8)
We are part of [...] which uses Evergreen. We are satisfied with Evergreen but we are changing vendors from Equinox to Mobius.
(Library type: Public; collection size: medium; ils satisfaction: 7)
The survey needed a N/A on several questions. For example: we don't use our ILS for print solutions.
(Library type: Public; collection size: medium; ils satisfaction: 9)
This library never interfaces with the company that provides this ILS at all. All concerns are put to our library system, who handles that end.
(Library type: Public; collection size: small; ils satisfaction: 8)
We have been running Evergreen since its inception in September 2006. We are self-administered and our member libraries appear to be satisfied with our team's performance and with the functionality of the ILS. We are looking for ways to expand Evergreen's support of e-resource vendors so patrons have an easier time finding e-resources within Evergreen's on-board OPAC.
(Library type: Consortium; collection size: very large; ils satisfaction: 9)
Company for maintenance doesn't necessarily apply to open source systems like Evergreen. We are providing most of our own support in-house and with assistance from [...].
(Library type: Consortium; collection size: very large; ils satisfaction: 9)
We are extremely satisfied with our decision to migrate to Evergreen (2011 to present). The software is very versatile and our occasional support from Equinox has been outstanding.
(Library type: Consortium; collection size: very large; ils satisfaction: 9)
You need a NA option! Or a better way for consortium using open source software to answer. For example: Customer support could be answered for our Internet access for one company, for software developer for our programing issues as a different company (or "person" in our case), and a different system administrator.
(Library type: Consortium; collection size: medium; ils satisfaction: 7)
We are no longer contracting with an outside vendor and have not done so since August of 2015. We support Evergreen entirely in-house.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)
We originally implemented Evergreen in house with out a vendor. We currently use an independent contractor for system upgrades and support as we need it.
Also, we have approximately 55,000 print items in our collection an approximately 500,000 ebooks added to our library collection.
(Library type: Academic; collection size: large; ils satisfaction: 7)
Item count is a title count of all types, including physical and electronic.
(Library type: Academic; collection size: very large; ils satisfaction: 7)
[...] (our consortium) has made some useful updates this year.
(Library type: Public; collection size: medium; ils satisfaction: 9)
We get good customer service from the organization that hosts our catalog. We do not deal with the company who developed the catalog.
(Library type: State; collection size: medium; ils satisfaction: 6)
We have been using Evergreen for about a year and a half. While some aspects aren't as desirable as other systems we've used, we are largely pleased with Evergreen, the responsiveness of the Mobius help staff, and how receptive to our needs and wants in the ILS they have been.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We like our ILS overall.
(Library type: Public; collection size: small; ils satisfaction: 6)