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Statistical Report for Atriuum


2018 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction29 1 2 2 2 8 14 97.938
ILS Functionality29 1 3 1 3 6 15 97.909
Print Functionality29 1 1 3 2 6 16 98.039
Electronic Functionality24 2 3 2 3 5 9 97.388
Company Satisfaction28 1 2 4 4 17 98.079
Support Satisfaction28 1 2 1 1 6 17 98.049
Support Improvement29 1 2 6 2 4 2 12 97.037
Company Loyalty28 1 1 1 1 3 7 14 97.719
Open Source Interest29 13 3 3 2 3 3 1 1 01.901

CategoryTotalYespercent
Considering new ILS29 26.90%
Considering new Interface29 00.00%
System Installed on time?29 2793.10%

Average Collection size: 40810

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00021
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

AtriuumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1157.97 100957.9100118.450
ILSFunctionality1157.90 100957.8500118.270
PrintFunctionality1147.98 100947.9100118.550
ElectronicFunctionality1066.87 100886.8500106.400
SatisfactionCustomerSupport1148.25 100958.1800108.600
CompanyLoyalty1127.73 000937.6600118.180



2017 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 2 2 2 2 4 11 40 52 97.978
ILS Functionality115 1 3 2 1 5 12 48 43 87.908
Print Functionality114 2 1 1 2 2 3 9 40 54 97.988
Electronic Functionality106 6 1 2 2 6 6 6 20 26 31 96.878
Company Satisfaction115 2 2 3 2 13 33 60 98.089
Support Satisfaction114 1 2 2 2 2 6 31 68 98.259
Support Improvement104 3 8 15 6 12 14 46 97.338
Company Loyalty112 6 1 2 4 1 14 25 59 97.739
Open Source Interest112 54 9 6 7 15 6 5 7 2 1 02.111

CategoryTotalYespercent
Considering new ILS115 43.48%
Considering new Interface115 21.74%
System Installed on time?115 11196.52%

Average Collection size: 41608

TypeCount
Public95
Academic1
School11
Consortium0
Special0

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00089
[3] 100,001-250,0006
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 2 3 2 3 16 32 43 97.918
ILS Functionality101 2 1 2 1 4 20 36 35 87.798
Print Functionality97 3 2 2 5 6 36 43 97.988
Electronic Functionality97 5 2 1 3 5 10 9 8 22 32 96.778
Company Satisfaction100 1 1 2 1 2 6 10 28 49 97.948
Support Satisfaction99 1 2 4 4 10 26 52 98.089
Support Improvement99 2 1 6 18 11 7 21 33 97.068
Company Loyalty98 1 1 1 1 1 6 5 9 22 51 97.849
Open Source Interest99 46 9 7 6 10 9 5 3 1 3 02.141

CategoryTotalYespercent
Considering new ILS102 87.84%
Considering new Interface102 21.96%
System Installed on time?102 9593.14%

Average Collection size: 35661

TypeCount
Public89
Academic0
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00083
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 1 2 1 4 2 9 22 39 53 97.748
ILS Functionality133 2 6 1 4 12 22 40 46 97.568
Print Functionality130 1 1 3 3 6 5 19 32 60 97.788
Electronic Functionality117 3 1 2 5 4 8 10 21 31 32 97.008
Company Satisfaction131 1 2 1 1 5 10 12 27 72 97.989
Support Satisfaction131 1 2 3 2 6 11 28 78 98.159
Support Improvement127 1 1 2 8 24 5 8 23 55 97.288
Company Loyalty130 5 3 2 2 3 5 8 13 28 61 97.408
Open Source Interest130 56 16 15 5 19 11 2 3 2 1 01.921

CategoryTotalYespercent
Considering new ILS138 85.80%
Considering new Interface138 42.90%
System Installed on time?138 12792.03%

Average Collection size: 14631666

TypeCount
Public121
Academic0
School12
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2014 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 1 5 9 39 64 99 98.068
ILS Functionality218 1 4 21 38 70 84 97.948
Print Functionality218 1 1 1 7 10 31 65 102 98.078
Electronic Functionality208 9 2 4 5 22 17 28 48 73 97.148
Company Satisfaction216 1 1 1 1 2 11 22 67 110 98.179
Support Satisfaction218 1 1 2 4 10 25 47 128 98.219
Support Improvement207 1 1 1 6 31 21 28 33 85 97.418
Company Loyalty213 4 1 2 1 4 10 17 18 41 115 97.829
Open Source Interest211 92 18 24 10 27 26 4 3 2 5 02.091

CategoryTotalYespercent
Considering new ILS223 31.35%
Considering new Interface223 31.35%
System Installed on time?223 21495.96%

Average Collection size: 31803

TypeCount
Public185
Academic1
School35
Consortium0
Special0

Size CategoryCount
[1] Under 10,00038
[2] 10,001-100,000170
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction221 1 1 1 1 1 5 10 31 66 104 98.048
ILS Functionality221 1 2 2 1 3 10 33 73 96 98.008
Print Functionality221 1 1 1 6 12 24 69 107 98.128
Electronic Functionality214 5 4 2 4 19 20 32 52 76 97.338
Company Satisfaction220 1 1 1 1 8 2 20 62 124 98.249
Support Satisfaction218 1 1 1 2 1 6 4 21 46 135 98.249
Support Improvement212 1 1 6 31 10 12 46 105 97.728
Company Loyalty217 3 1 3 9 12 17 45 127 98.089
Open Source Interest210 102 20 12 8 18 34 8 3 1 4 02.011

CategoryTotalYespercent
Considering new ILS229 31.31%
Considering new Interface229 20.87%
System Installed on time?229 21393.01%

Average Collection size: 43562

TypeCount
Public174
Academic2
School53
Consortium0
Special0

Size CategoryCount
[1] Under 10,00030
[2] 10,001-100,000169
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 1 4 2 11 24 41 48 97.758
ILS Functionality132 1 1 3 7 11 20 56 33 87.588
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction132 1 1 3 11 13 47 56 98.008
Support Satisfaction133 1 3 1 3 9 12 31 73 98.069
Support Improvement129 1 1 4 28 10 9 24 52 97.328
Company Loyalty133 3 3 2 10 8 17 26 64 97.638
Open Source Interest131 50 14 15 10 8 14 8 5 3 4 02.442

CategoryTotalYespercent
Considering new ILS136 53.68%
Considering new Interface136 10.74%
System Installed on time?136 13095.59%

Average Collection size: 38878

TypeCount
Public128
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,000121
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 3 1 8 8 11 97.638
ILS Functionality32 2 2 2 8 12 6 87.388
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction32 2 1 3 3 12 11 87.728
Support Satisfaction30 2 3 1 2 9 13 97.738
Support Improvement31 2 8 2 5 7 7 56.907
Company Loyalty31 1 5 2 5 8 10 97.428
Open Source Interest32 9 7 2 2 5 3 1 2 1 02.632

CategoryTotalYespercent
Considering new ILS32 00.00%
Considering new Interface32 00.00%
System Installed on time?32 3093.75%

Average Collection size: 49962

TypeCount
Public28
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 2 5 9 4 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 1 5 8 7 87.438
Support Satisfaction23 1 1 1 4 7 9 97.618
Support Improvement21 1 8 1 1 5 5 56.577
Company Loyalty23 1 2 1 2 10 7 87.358
Open Source Interest22 10 4 4 1 2 1 01.681

CategoryTotalYespercent
Considering new ILS24 14.17%
Considering new Interface24 00.00%
System Installed on time?24 2395.83%

Average Collection size: 26832

TypeCount
Public20
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction55 1 1 3 4 13 14 19 97.538
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction55 1 2 1 3 2 9 16 21 97.568
Support Satisfaction55 1 1 1 1 1 1 4 5 18 22 97.568
Support Improvement53 1 1 1 1 14 3 7 13 12 56.747
Company Loyalty54 3 1 2 1 1 1 3 10 10 22 97.098
Open Source Interest53 15 7 4 5 3 10 2 2 2 3 03.043

CategoryTotalYespercent
Considering new ILS56 610.71%
Considering new Interface56 23.57%
System Installed on time?56 4885.71%





2008 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 1 3 97.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 1 2 3 97.578
Support Satisfaction6 1 1 2 2 87.508
Support Improvement0 not applicable
Company Loyalty7 1 1 2 1 2 76.867
Open Source Interest6 3 2 1 12.172

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 571.43%





2007 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 2 1 86.408
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 2 2 76.177
Support Satisfaction6 1 1 2 1 1 65.836
Support Improvement0 not applicable
Company Loyalty6 1 1 1 2 1 85.838
Open Source Interest6 2 3 1 11.501

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 116.67%




2018 : gen: 7.93 company 8.07 loyalty 7.71 support 8.04

2017 : gen: 7.97 company 8.08 loyalty 7.73 support 8.25

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments (survey2017)

VERY GOOD COMPANIES, ALWAY WILLING TO HELP WITH PROBLEMS (Library type: Public; collection size: small; ils satisfaction: 9)

Atiuum is growing and has some areas that could be improved--but that would be true of any system. It is easy to use and easy to teach to new staff. I like that they keep improving on it. Integration with OverDrive was a great step forward. Also, working with the State Library on additions and deletions of MARC records was a huge time saver for us! (Library type: Public; collection size: small; ils satisfaction: 7)

We are moving to digital resources. When we get closer to achieving that goal, we will probably make changes in the ILS. (Library type: Academic; collection size: medium; ils satisfaction: 8)

I am unsure of the Print Resources question since I don't know what you are referring to. We do not put electronic resources into Book Systems since we only use Overdrive through the Consortium for those resources. Customer Service is not better or worse but the same as they have always provided great customer service. (Library type: Public; collection size: small; ils satisfaction: 9)

Atriuum has been responsive to requests for software changes, although I find that I am requesting often. (Library type: Public; collection size: small; ils satisfaction: 8)

Book Systems has been a great company to work with. There are a few little things I'd like to see implemented (or I just don't know how to access!). In the last year, they have increased training opportunities which have been very helpful and I look forward to more webinars and opportunities to learn how to make the best use of the system. It is a system I would consider for my personal libraries. (Library type: Public; collection size: small; ils satisfaction: 9)

This includes our digital collection of 62,778 items. (Library type: Public; collection size: medium; ils satisfaction: 6)

First I don't know what Discovery Interface or Open source means. So I couldn't really give a right answer there. The language on Atriuum is not what public libraries use. I have told them for years now of problems and they don't fix them. Just not satisfied. (Library type: Public; collection size: small; ils satisfaction: 3)

Atriuum has made wonderful improvements over the past 5 years. They are great to take our suggestions and make those changes happen. They now have retired librarians working with implementation and training. Their new App is stellar and is a joy to use even out of town. (Library type: Public; collection size: small; ils satisfaction: 8)

We do not implement the ILS program for print or electronic resources. Book system works very well for our environment. (Library type: Public; collection size: small; ils satisfaction: 8)

We are really only considering Koha/Bywater because we are very casually considering joining a neighboring consortium that uses it. (Library type: Public; collection size: small; ils satisfaction: 8)

If there is an issue, I call, they take care of immediately! I have recommended Attriuum to several people. (Library type: Public; collection size: very small; ils satisfaction: 9)

What a great return on our investment with Atriuum from Book Systems ! (Library type: Public; collection size: small; ils satisfaction: 9)

It would be nice if our ILS had more workshops to attend. Webinars just aren't the same when it comes to learning new things. (Library type: Public; collection size: small; ils satisfaction: 7)

Have not had any major issues with this system. Very user friendly once you start using it. (Library type: Public; collection size: small; ils satisfaction: 7)

We will be migrating from Book Systems to Apollo in December, 2017. (Library type: Public; collection size: small; ils satisfaction: 2)

We have seen many improvements with this system since we started in 2010 and they have all been a plus for us. The tech support has been great and if I need answers I just call them. They have been great to work with and has fit the needs of our library as well as being affordable. (Library type: Public; collection size: small; ils satisfaction: 9)

We also have 123,873 electronic items. (Library type: Public; collection size: medium; ils satisfaction: 9)

I have been on Atriuum for a year. So I still feel we are in the learning phase of the system. However we don't like the way the checkout function works. It requires and extra step every time to switch to another patron. I really like how the OPAC works and I can change it as needed. We just completed implementing their Textbook management system. It is great with Hardbound textbooks. But there is no way to really track consumable curriculum. there is a work around but it not user friendly. (Library type: School; collection size: small; ils satisfaction: 8)

Atriuum has immense levels of functionality and customizability, which is great and glorious. However, many librarians in our district do not take advantage of all that functionality, because there are so many options and they don't understand them. There is always a trade-off between power and ease of use, in any tech tool, and Atriuum is powerful. Atriuum also gets complaints from librarians because its interface isn't as pretty as, say, Destiny. They assume Destiny is the best product on the market because it looks pretty, and they don't understand Atriuum's features well enough to know the difference. Our librarians have experienced Destiny as far less stable with user information, which is rather critical; but they find the interface design so distracting that they forget how reliable the less-pretty Atriuum is, and still assume Destiny would be better. That shallow look-and-feel should be the least important part of an ILS, but librarians experience it heavily. (Library type: School; collection size: large; ils satisfaction: 8)

We used to use Destiny and honestly I hated it. It is geared towards schools was expensive for us as a small library, and my patrons couldn't access our catalog from anywhere other than in the library. To make it accessible online would have been another $400. on top of the almost 900.00 a year we were paying. I looked at EVERYTHING that was out there, I mean everything. I finally chose Atriuum by Booksys. And I LOVE it. https://www.booksys.com/library-solutions/public-libraries It is everything thing I was looking for, and more. Best of all, there is NOTHING here at the library that we have to do with a server. Atriuum houses all of that on it's server for us. No more worries about virus attacks, hardware failures etc. We have a beautiful site they host for us that patrons can access from anywhere. Also, since three other libraries and the local schools use Atriuum up here, we are able to share our collections with each other, and when a patron does a search for a book, if we don't have it, it shows if any of the other libraries do. I love the administrative reports, and the technical support is great, though I have rarely needed it. Here is a link to our site/catalog if you want to play around with it. [...] It's very customizable with templates, and even has a spot where you can share info and links to other town clubs or groups such as KofC, Rotary or whatever. You can add a google calendar, spotlight books or links to other library information. Atriuum was really great to work with while I was making a decision and even set up a "dummy" library for me to play with and see how the administrative end worked. They have a day long training session that is required if you chose to go with them, but makes it very easy your first day up and running. Normal set up is about a month, but because we were trying to get it done for the start of our new budget, we had everything ready to go and running in 2 weeks. Our cost which goes by collection size, is $950.00/year. Only $50.00 more than Destiny, with everything else a bonus. (Library type: Public; collection size: small; ils satisfaction: 9)

We love ATRIUUM. I would highly recommend it. (Library type: Public; collection size: medium; ils satisfaction: 9)

Haven't really given much thought to open source ILS other than I know another library nearby that uses one. I like what I have right now. Our patrons can search our catalog, but we have not yet considered any thing further. (Library type: Public; collection size: small; ils satisfaction: 9)

Atriuum does work with the staff if there is a problem that needs to be attended. (Library type: Public; collection size: small; ils satisfaction: 9)

We currently use Atriuum. Sometimes when you are checking in/ out a stack of books, it doesn't process them all, even though they have all been scanned in, and will show up later as books still checked out on the patron's account. Then we have to go search the shelves for them and check them in again, or if someone else is checking that book out, it comes up as checked out to another patron. Also, trying to upload MARC records is a nightmare. It never works. (Library type: Public; collection size: very small; ils satisfaction: 2)

No complaints, have very good tech support. The system has more bells and whistles that is needed (Library type: Public; collection size: medium; ils satisfaction: 9)

Atriuum is a great product, for public libraries. It is not built for law libraries and never intended for law libraries. But for those on a budget, this is a great product that will suit most of your needs. The customer service is stellar. Book Systems is terrific to work with. (Library type: Law; collection size: very small; ils satisfaction: 5)

[...] (Library type: School; collection size: small; ils satisfaction: 9)

We've intergrated the three school libraries into our system--one search sees them all--and we're working on adding the historical society's small library. (Library type: Public; collection size: small; ils satisfaction: 8)

First year as non MLS director with this ILS. They are providing 2 hours free training this month. xoxo (Library type: Public; collection size: small; ils satisfaction: 9)

ILS