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Statistical Report for ALEPH 500


2018 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 6 9 10 15 5 2 75.966
ILS Functionality50 1 2 2 8 9 9 10 6 3 75.746
Print Functionality50 1 1 5 4 14 14 11 77.308
Electronic Functionality49 5 3 6 9 8 5 7 3 1 2 33.844
Company Satisfaction48 1 1 2 6 9 8 10 8 3 75.946
Support Satisfaction50 2 2 7 6 10 8 10 5 66.026
Support Improvement48 3 3 1 10 19 1 4 5 2 54.925
Company Loyalty50 2 1 2 6 7 2 9 5 16 96.567
Open Source Interest46 14 2 6 7 5 1 6 1 4 03.464

CategoryTotalYespercent
Considering new ILS50 3468.00%
Considering new Interface50 918.00%
System Installed on time?50 4182.00%

Average Collection size: 1538062

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00011
[3] 100,001-250,0008
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,00013
[6] over 10,000,0011


Statistics according to type and size categories

The following table presents the 2017 results according to the type and size of the library.

ALEPH 500allAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1185.79 315.81245.38256.0875.5710066.33
ILSFunctionality1185.47 315.77245.46255.3275.0010064.83
PrintFunctionality1166.97 316.87247.21247.3866.3310067.83
ElectronicFunctionality1153.59 313.58233.30253.4065.1710063.67
SatisfactionCustomerSupport1136.15 316.39225.91256.2065.8310067.50
CompanyLoyalty1136.65 306.47236.35247.1366.6710067.83



2017 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction118 2 3 4 4 12 19 20 36 17 1 75.796
ILS Functionality118 2 3 7 5 20 18 21 23 15 4 75.476
Print Functionality116 2 1 3 5 7 10 35 39 14 86.977
Electronic Functionality115 12 12 22 12 10 22 8 13 4 23.593
Company Satisfaction115 3 2 2 4 7 11 19 38 23 6 76.257
Support Satisfaction113 2 1 6 5 8 15 12 34 20 10 76.157
Support Improvement113 3 2 3 3 20 46 13 14 5 4 55.125
Company Loyalty113 4 3 5 3 2 12 11 22 18 33 96.657
Open Source Interest113 41 13 7 9 13 10 8 4 4 4 02.652

CategoryTotalYespercent
Considering new ILS118 7866.10%
Considering new Interface118 1916.10%
System Installed on time?118 9378.81%

Average Collection size: 1720212

TypeCount
Public8
Academic82
School0
Consortium6
Special5

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00023
[3] 100,001-250,00020
[4] 250,001-1,000,00030
[5] 1,000,001-10,000,00031
[6] over 10,000,0014



2016 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 1 5 10 8 15 35 31 15 8 65.956
ILS Functionality129 1 8 12 13 11 27 32 16 9 75.856
Print Functionality128 2 4 4 5 6 17 27 39 24 86.967
Electronic Functionality126 10 15 21 16 12 21 15 9 6 1 23.714
Company Satisfaction128 1 7 6 9 15 19 37 24 10 76.247
Support Satisfaction127 2 3 4 3 10 16 22 32 23 12 76.207
Support Improvement127 1 3 4 21 51 17 7 16 7 55.505
Company Loyalty127 4 4 3 5 10 14 15 16 23 33 96.447
Open Source Interest128 40 12 18 13 15 7 8 2 5 8 02.782

CategoryTotalYespercent
Considering new ILS130 8565.38%
Considering new Interface130 1511.54%
System Installed on time?130 11084.62%

Average Collection size: 1481089

TypeCount
Public9
Academic95
School1
Consortium3
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00029
[3] 100,001-250,00013
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00032
[6] over 10,000,0014



2015 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 3 5 4 11 14 23 26 21 2 75.866
ILS Functionality110 4 7 3 6 17 30 25 15 3 65.806
Print Functionality110 1 1 2 5 1 11 14 22 39 14 86.867
Electronic Functionality107 12 12 11 12 17 15 10 10 7 1 43.814
Company Satisfaction108 2 4 7 7 12 19 30 21 6 76.167
Support Satisfaction109 1 2 5 6 7 14 20 24 23 7 76.086
Support Improvement105 2 4 4 15 35 16 12 11 6 55.515
Company Loyalty106 4 5 4 8 15 11 20 19 20 76.297
Open Source Interest109 29 17 14 6 11 13 7 5 4 3 02.832

CategoryTotalYespercent
Considering new ILS114 6355.26%
Considering new Interface114 1311.40%
System Installed on time?114 9885.96%

Average Collection size: 2504333

TypeCount
Public7
Academic85
School0
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00021
[3] 100,001-250,00022
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00030
[6] over 10,000,0015



2014 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 8 6 9 11 22 50 21 12 76.357
ILS Functionality139 8 5 9 9 30 37 25 16 76.447
Print Functionality137 7 3 12 38 52 25 87.468
Electronic Functionality137 6 5 10 11 19 32 24 16 7 7 54.885
Company Satisfaction138 3 8 5 6 17 20 32 31 16 76.377
Support Satisfaction138 2 4 6 3 11 14 15 38 27 18 76.337
Support Improvement135 2 2 1 4 21 48 16 14 9 18 55.695
Company Loyalty138 6 4 4 6 10 9 17 32 19 31 76.327
Open Source Interest136 33 25 20 4 11 16 9 14 2 2 02.852

CategoryTotalYespercent
Considering new ILS140 6445.71%
Considering new Interface140 1812.86%
System Installed on time?140 11783.57%

Average Collection size: 1305573

TypeCount
Public15
Academic103
School0
Consortium2
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00039
[5] 1,000,001-10,000,00034
[6] over 10,000,0013



2013 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction96 1 3 2 5 5 10 12 36 16 6 76.237
ILS Functionality96 3 4 1 5 11 12 31 24 5 76.417
Print Functionality96 2 1 2 1 5 6 24 44 11 87.238
Electronic Functionality96 4 11 9 8 14 15 14 16 4 1 74.395
Company Satisfaction96 1 3 6 3 6 7 17 24 24 5 76.157
Support Satisfaction96 1 4 3 3 10 9 15 19 24 8 86.167
Support Improvement94 1 3 4 6 7 39 10 10 8 6 55.325
Company Loyalty96 7 2 5 1 8 6 10 21 16 20 76.177
Open Source Interest94 22 12 15 9 6 11 4 7 4 4 03.072

CategoryTotalYespercent
Considering new ILS99 4040.40%
Considering new Interface99 2121.21%
System Installed on time?99 8484.85%

Average Collection size: 1419886

TypeCount
Public2
Academic68
School0
Consortium3
Special5

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00018
[6] over 10,000,0013



2012 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 1 3 6 7 12 25 48 23 5 76.367
ILS Functionality130 1 5 2 8 12 24 42 30 6 76.467
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 4 8 11 15 22 37 26 5 76.127
Support Satisfaction129 1 2 7 13 7 14 23 33 23 6 75.896
Support Improvement126 2 2 4 5 17 40 17 16 18 5 55.525
Company Loyalty129 7 5 3 3 5 18 16 26 28 18 86.167
Open Source Interest128 34 16 13 12 6 15 13 10 7 2 03.123

CategoryTotalYespercent
Considering new ILS133 4634.59%
Considering new Interface133 3627.07%
System Installed on time?133 10679.70%

Average Collection size: 10677748

TypeCount
Public5
Academic92
School1
Consortium7
Special7

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00012
[3] 100,001-250,00019
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00036
[6] over 10,000,0013



2011 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 1 2 3 7 12 11 22 47 27 7 76.277
ILS Functionality135 3 8 9 10 9 15 41 31 9 76.207
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction139 2 2 7 8 12 12 24 38 21 13 76.067
Support Satisfaction138 3 1 7 7 10 16 20 40 22 12 76.097
Support Improvement139 2 2 4 7 16 51 14 13 15 15 55.615
Company Loyalty137 9 10 3 5 6 24 10 21 30 19 85.797
Open Source Interest139 32 14 20 7 13 20 16 6 3 8 03.323

CategoryTotalYespercent
Considering new ILS140 3625.71%
Considering new Interface140 4532.14%
System Installed on time?140 10877.14%

Average Collection size: 1515109

TypeCount
Public8
Academic102
School1
Consortium5
Special6

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00023
[3] 100,001-250,00019
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00034
[6] over 10,000,0014



2010 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction105 1 1 7 3 12 18 39 20 4 76.417
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction104 1 4 6 10 18 14 31 16 4 75.976
Support Satisfaction104 2 7 5 7 14 21 20 25 3 85.966
Support Improvement103 6 1 3 14 43 12 6 9 9 55.335
Company Loyalty103 6 4 5 6 17 9 22 15 19 75.987
Open Source Interest103 16 18 10 10 10 17 8 6 5 3 13.403

CategoryTotalYespercent
Considering new ILS106 2018.87%
Considering new Interface106 6359.43%
System Installed on time?106 8983.96%

Average Collection size: 1854711

TypeCount
Public4
Academic76
School0
Consortium4
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00016
[3] 100,001-250,00013
[4] 250,001-1,000,00025
[5] 1,000,001-10,000,00029
[6] over 10,000,0012



2009 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 2 2 1 7 7 16 26 37 31 4 76.267
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction131 4 1 5 4 11 20 20 35 25 6 76.007
Support Satisfaction132 4 2 5 4 12 24 27 23 20 11 65.866
Support Improvement123 3 1 2 3 14 43 19 16 11 11 55.675
Company Loyalty132 11 5 5 6 7 11 13 26 31 17 85.897
Open Source Interest131 30 10 11 12 12 15 16 15 3 7 03.664

CategoryTotalYespercent
Considering new ILS135 1611.85%
Considering new Interface135 6145.19%
System Installed on time?135 10577.78%





2008 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction66 2 1 1 6 5 8 12 20 9 2 75.806
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 2 2 7 5 7 7 16 10 7 3 65.206
Support Satisfaction66 2 1 6 11 4 13 8 13 5 3 55.055
Support Improvement0 not applicable
Company Loyalty66 6 3 3 7 7 9 8 8 8 7 55.065
Open Source Interest66 9 6 8 3 6 14 5 9 1 5 54.115

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 3756.06%
System Installed on time?66 5278.79%





2007 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 4 2 4 2 4 9 15 28 9 1 75.696
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 5 2 7 5 10 14 12 22 8 2 75.166
Support Satisfaction86 5 4 8 4 16 10 13 16 6 4 44.885
Support Improvement0 not applicable
Company Loyalty85 11 6 3 6 8 20 6 11 6 8 54.655
Open Source Interest87 17 8 11 4 13 13 4 9 3 5 03.624

CategoryTotalYespercent
Considering new ILS88 89.09%
Considering new Interface88 3438.64%
System Installed on time?88 11.14%




2018 : gen: 5.96 company 5.94 loyalty 6.56 support 6.02

2017 : gen: 5.79 company 6.25 loyalty 6.65 support 6.15

2016 : gen: 5.95 company 6.24 loyalty 6.44 support 6.20

2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08

2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33

2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16

2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89

2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09

2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96

2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86

2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05

2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88

Comments (survey2017)

The ILS interface is older and being phased out by the company. I am hoping for improved tools for gathering statistics and producing reports. I have also found that the structure and effectiveness of our consortium affects our satisfaction as much as the tool or the actual customer service of the company. (Library type: Academic; collection size: medium; ils satisfaction: 6)

We really do not like Primo. I don't know anyone who does. (Library type: Law; collection size: medium; ils satisfaction: 5)

We've been looking at companies that offer cognitive search, but it seems most are focused on the whole company as a customer. Is this a topic of interest in the library community - I have not been keeping up well with current trends. (Library type: Government Agency; collection size: medium; ils satisfaction: 8)

Sierra implementation was delayed one for all public higher ed institutions in FL (Library type: Academic; collection size: very large; ils satisfaction: 1)

Debido a la falta de divisas, un presupuesto absolutamente deficitario y la obligación legal perentoria de migrar a un sistema de gestión de biblioteca basado en software libre, pero sin acceso a recursos presupuestarios para costear la migración, activamos la cláusula de licencia perpetua de Aleph en febrero 2016. Esto significa que ya no tenemos acceso a soporte por parte del proveedor. Se inició el proceso de migración a Koha en noviembre 2015, esperamos culminarlo en el 2018. La migración se está haciendo (Library type: Academic; collection size: medium; ils satisfaction: 6)

Imlementaremos Alma en 2018 (Library type: Consortium; collection size: very large; ils satisfaction: 7)

We were forced to change our customer support provider, which resulted in some problems. Hope it will be better (Library type: Academic; collection size: large; ils satisfaction: 8)

Support issues connected with PRIMO upgrade took lot of time during 2017. ILS support was however running smoothly except for the Connection between catalogue records ALEPH/Primo (Library type: Academic; collection size: medium; ils satisfaction: 8)

We will be changing the discovery service to Primo when we go to ALMA (Library type: Academic; collection size: small; ils satisfaction: 8)

Our consortium was actively looking for a second generation ILS, but has put that project on hold for the time being. Our current system is adequate for print materials. We are considering switching our discovery layer to EDS and will make that decision by the end of this year. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Kundenservice /-support wird von uns nicht in Anspruch genommen, und kann deshalb nicht bewertet werden. (Library type: Academic; collection size: large; ils satisfaction: 5)

Migration to Sierra Encore was delayed by a year. (Library type: Academic; collection size: medium; ils satisfaction: 6)

We will be migrating to Alma. Done deal, contract signed. (Library type: Academic; collection size: large; ils satisfaction: 0)

The customer support from our consortium office is good. The consortium had an RFP, and selected Alma. (Library type: Academic; collection size: large; ils satisfaction: 6)

Exactly for what are you using our responses? Are you sharing the collected data with those who participated in your surveys? (Library type: Academic; collection size: very large; ils satisfaction: 7)

The [...] Consortium has not completed the migration to Alma. My answers are for Aleph, since the [...] hasn't even begun testing Alma yet. I didn't answer the questions about dealing with customer support because [...] deals with Ex Libris on our behalf. I'll send you the size of our collection later. (Library type: Law; collection size: very small; ils satisfaction: 5)

We tried to get some recommendation from Ex LIbris on how to set up Aleph to conform with the EU GDPR directive. They did not consider this to be something worth looking into - they said Aleph is ok in this regard and that was that. (Library type: Independent Research; collection size: very large; ils satisfaction: 7)

We have revoked our contract with Landskerfi, the Aleph vendor in Iceland, effective March 2018. Icelandic libraries are currently choosing a new library system, but the Iceland Transport Authority (that took over the Icelandic Maritime Authority in 2013) has no plans to participate in a new nationwide system. We have a small print library with very limited needs. The costs involved with taking part in a nationwide system far outweigh the benefits of taking part. (Library type: Government Agency; collection size: very small; ils satisfaction: 1)

Our implementation of Sierra is a consortial endeavor. The original go-live data was July 2017, but it and has be delayed by a year. (Library type: Academic; collection size: very large; ils satisfaction: 5)

When our current ILS was chosen, it seemed like it would be a good fit for our consortium. That was 14 years ago and it's time to move on. We'll be initiating an RFP process in the near future. (Library type: State; collection size: medium; ils satisfaction: 3)

[...] (Library type: Academic; collection size: very small; ils satisfaction: 4)

[...] migrating to Alma with an anticipated go live date of Summer 2019 - migration activities are currently under way. (Library type: ; collection size: medium; ils satisfaction: 2)

[...] is part of the [...] which is part of [...] , the institution works with whatever products come recommended. We are also a very small institution compared to the needs of the other institution within [...] . (Library type: Academic; collection size: small; ils satisfaction: 8)

electronic holdings = 388,892 print holdings = 306,947 (Library type: Academic; collection size: large; ils satisfaction: 6)

We are currently in the midst of migration to Alma, with an anticipated go-live in June 2018. (Library type: Consortium; collection size: very large; ils satisfaction: 4)

Most libraries in Iceland use [...] the Aleph database and the [...] they manages contracts and performance on behalf of us. The discovery interface checks are not relevant. (Library type: Public; collection size: small; ils satisfaction: 7)

I believe that Aleph is one of the best, if not the best ILS on the market. I really like the functionalities and its complexities as you can get what you want from it most times. Its Support staff is good especially the more senior ones who are more familiar with the product. Support is most active when Aleph is down and can be depended on to help you to get it up in the shortest possible time. I enjoy working with the team. (Library type: Academic; collection size: large; ils satisfaction: 8)

Aleph is a product that is more appropriate for other library contexts. It no longer works well for ours. (Library type: Academic; collection size: small; ils satisfaction: 3)

[...] (Library type: National; collection size: large; ils satisfaction: 6)

ILS