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Average responses by Category (2010 - 2017)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Public) (CollectionSize > '100001') (CollectionSize < '500000') (2017)

Year Koha (BW) Library.Solution Horizon Symphony Evergreen -- Equinox Software Polaris Spydus Sierra
2010-- 6.47 5.78 5.02 -- 7.93 -- --
2011-- 7.76 6.59 5.77 -- 7.34 -- --
2012-- 7.85 6.45 6.25 5.83 7.43 6.43 6.64
2013-- 7.21 7.17 6.63 -- 7.69 -- 6.19
20147.42 7.72 6.92 6.77 6.57 7.16 6.95 3.87
20157.47 7.08 6.86 6.70 6.25 7.03 7.33 4.56
20167.67 7.57 7.61 6.74 -- 7.07 7.18 5.24
20178.31 7.83 7.17 7.09 6.71 6.66 6.40 5.34

Threshold: 12. Number of required responses for product to be included in the analysis.

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