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Average responses by Category (2010 - 2017)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '0') (CollectionSize < '200001') (2017)

Year OPALS AGent VERSO Koha (BW) Koha Horizon OCLC WMS Symphony ALEPH 500 Alma Voyager Sierra Millennium
2010-- -- -- -- 7.17 -- 5.47 5.48 -- 5.62 -- 6.76
2011-- 8.58 -- -- 7.41 -- 6.25 5.89 -- 6.48 -- 6.67
2012-- 7.86 -- -- 6.80 6.86 6.14 6.04 -- 5.41 7.92 6.59
2013-- -- 8.00 8.46 -- 7.13 6.54 6.05 -- 6.00 6.91 6.66
2014-- -- 7.28 7.64 7.47 7.46 6.32 6.43 -- 5.62 6.69 6.23
2015-- 8.33 7.85 -- 8.07 7.09 6.73 5.82 -- 5.41 5.54 5.56
2016-- -- 7.81 7.40 7.85 7.24 6.78 5.00 6.03 5.83 6.03 4.72
20178.82 8.21 7.71 7.61 7.47 7.02 6.67 6.39 6.04 5.97 5.92 4.67

Threshold: 12. Number of required responses for product to be included in the analysis.

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