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Average responses by Category (2007 - 2017)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (2017)

Year OPALS AGent VERSO Library.Solution Koha (BW) Koha Virtua Horizon Symphony OCLC WMS Voyager ALEPH 500 Alma Sierra Millennium
2007-- -- -- -- -- -- 5.70 5.52 -- 4.77 4.67 -- -- 6.37
2008-- 7.58 -- -- -- 5.47 5.07 4.81 -- 5.64 4.96 -- -- 6.35
2009-- 8.07 7.00 -- -- -- 5.58 5.73 -- 5.71 5.80 -- -- 6.55
2010-- -- -- -- -- -- 5.44 5.62 -- 5.74 5.96 -- -- 6.75
2011-- 8.62 -- -- 6.85 6.65 6.52 6.06 -- 6.08 5.98 -- -- 6.54
2012-- 7.86 -- -- -- 6.87 6.58 6.19 6.80 5.54 5.83 -- 7.33 6.35
2013-- -- -- 7.85 8.38 -- 6.47 6.69 7.16 6.00 6.34 7.08 6.59 5.93
2014-- -- -- 7.26 7.36 5.31 6.57 6.58 7.30 5.92 6.43 6.42 6.10 5.63
20158.67 8.33 -- 7.81 7.25 -- 6.77 6.87 7.12 5.99 5.80 6.38 5.26 5.19
20168.83 -- -- 7.86 6.97 6.15 6.91 6.85 7.10 5.88 6.11 6.35 5.54 4.24
20178.78 8.21 8.08 7.80 7.32 7.25 7.00 6.82 6.72 6.19 6.13 6.11 5.41 4.82

Threshold: 12. Number of required responses for product to be included in the analysis.

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