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Statistical Report for V-smart


2018 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 2 2 4 1 76.337
ILS Functionality9 1 2 3 1 1 1 66.226
Print Functionality9 1 4 3 1 66.896
Electronic Functionality9 1 1 1 2 3 1 64.895
Company Satisfaction9 1 3 1 2 1 1 56.116
Support Satisfaction9 1 1 1 2 3 1 86.116
Support Improvement9 1 1 1 5 1 54.675
Company Loyalty9 1 1 1 1 1 2 2 75.786
Open Source Interest8 1 1 1 1 2 1 1 53.885

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 888.89%

Average Collection size: 433328

TypeCount
Public6
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2017 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 4 7 3 1 77.077
ILS Functionality15 1 1 3 5 3 2 76.877
Print Functionality15 1 4 5 2 3 77.137
Electronic Functionality15 1 2 1 2 3 4 2 75.536
Company Satisfaction15 1 4 5 3 2 77.077
Support Satisfaction15 2 2 7 2 2 77.007
Support Improvement15 4 5 4 1 1 66.336
Company Loyalty14 1 3 1 5 1 3 76.507
Open Source Interest14 2 4 1 2 2 2 1 13.214

CategoryTotalYespercent
Considering new ILS15 640.00%
Considering new Interface15 213.33%
System Installed on time?15 1493.33%

Average Collection size: 257241

TypeCount
Public12
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0005
[3] 100,001-250,0005
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

V-smartallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS136.77 20054100
ILSFunctionality136.46 20054100
PrintFunctionality136.92 20054100
ElectronicFunctionality124.50 20044100
SatisfactionCustomerSupport126.58 20054000
CompanyLoyalty136.00 20054100



2016 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 2 3 2 3 2 66.777
ILS Functionality13 1 4 1 3 3 1 56.467
Print Functionality13 1 1 2 4 4 1 76.927
Electronic Functionality12 1 2 3 2 2 1 1 44.505
Company Satisfaction13 1 3 3 2 2 2 56.466
Support Satisfaction12 1 2 4 1 4 66.586
Support Improvement10 3 3 1 2 1 45.605
Company Loyalty13 1 2 1 4 3 2 66.006
Open Source Interest13 2 5 2 1 1 2 12.461

CategoryTotalYespercent
Considering new ILS13 215.38%
Considering new Interface13 430.77%
System Installed on time?13 1292.31%

Average Collection size: 331300

TypeCount
Public10
Academic3
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 3 5 1 2 77.187
ILS Functionality11 2 1 2 5 1 87.188
Print Functionality11 1 2 6 2 87.828
Electronic Functionality11 1 1 1 1 2 3 1 1 75.556
Company Satisfaction11 2 1 4 2 2 77.097
Support Satisfaction11 1 1 1 2 4 2 87.188
Support Improvement10 1 2 3 1 3 54.805
Company Loyalty10 2 1 2 1 1 3 96.707
Open Source Interest11 3 2 3 3 02.092

CategoryTotalYespercent
Considering new ILS11 327.27%
Considering new Interface11 436.36%
System Installed on time?11 11100.00%

Average Collection size: 367292

TypeCount
Public9
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0005
[3] 100,001-250,0003
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 4 1 7 1 76.467
ILS Functionality13 4 4 4 1 67.157
Print Functionality12 4 1 4 3 67.508
Electronic Functionality13 2 1 4 3 2 1 55.235
Company Satisfaction13 1 5 4 2 1 66.697
Support Satisfaction13 1 1 3 3 5 86.777
Support Improvement13 2 8 1 1 1 55.315
Company Loyalty13 1 2 2 2 3 3 76.236
Open Source Interest13 1 2 1 2 3 3 1 53.855

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 430.77%
System Installed on time?13 1292.31%

Average Collection size: 515661

TypeCount
Public8
Academic5
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0003
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 1 3 1 76.297
ILS Functionality7 2 2 3 87.147
Print Functionality7 2 1 3 1 87.438
Electronic Functionality7 1 1 1 2 2 65.436
Company Satisfaction7 1 1 4 1 76.867
Support Satisfaction7 1 1 4 1 76.717
Support Improvement7 1 3 2 1 55.575
Company Loyalty7 1 2 1 2 1 56.146
Open Source Interest7 1 2 1 2 1 12.862

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 228.57%
System Installed on time?7 7100.00%

Average Collection size: 383680

TypeCount
Public5
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 6 2 2 77.007
ILS Functionality13 1 1 2 5 1 3 76.697
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 1 1 5 2 3 77.157
Support Satisfaction13 1 1 1 1 5 4 87.548
Support Improvement12 1 4 3 2 2 56.176
Company Loyalty13 1 1 2 4 1 4 76.547
Open Source Interest13 4 2 3 1 1 1 1 02.542

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 538.46%
System Installed on time?13 1184.62%

Average Collection size: 366985

TypeCount
Public10
Academic3
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2011 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 1 1 2 3 1 86.787
ILS Functionality9 1 2 3 3 77.007
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 1 2 2 2 1 56.227
Support Satisfaction9 2 4 2 1 76.567
Support Improvement9 2 1 2 4 86.006
Company Loyalty9 1 1 3 2 2 55.565
Open Source Interest9 2 1 2 1 2 1 03.002

CategoryTotalYespercent
Considering new ILS9 111.11%
Considering new Interface9 222.22%
System Installed on time?9 9100.00%

Average Collection size: 396398

TypeCount
Public7
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


3 Responses for V-smart in 2010


2009 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 3 5 98.339
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 7 1 88.008
Support Satisfaction9 1 2 6 98.569
Support Improvement8 1 1 1 5 97.759
Company Loyalty9 1 1 7 98.449
Open Source Interest9 1 4 1 2 1 23.672

CategoryTotalYespercent
Considering new ILS9 00.00%
Considering new Interface9 111.11%
System Installed on time?9 9100.00%




0 Responses for V-smart in 2008

0 Responses for V-smart in 2007

2018 : gen: 6.33 company 6.11 loyalty 5.78 support 6.11

2017 : gen: 7.07 company 7.07 loyalty 6.50 support 7.00

2016 : gen: 6.77 company 6.46 loyalty 6.00 support 6.58

2015 : gen: 7.18 company 7.09 loyalty 6.70 support 7.18

2014 : gen: 6.46 company 6.69 loyalty 6.23 support 6.77

2013 : gen: 6.29 company 6.86 loyalty 6.14 support 6.71

2012 : gen: 7.00 company 7.15 loyalty 6.54 support 7.54

2011 : gen: 6.78 company 6.22 loyalty 5.56 support 6.56

2009 : gen: 8.33 company 8.00 loyalty 8.44 support 8.56

Comments

We have been broadly satisfied with the V-Smart system for print resource management (with some caveats). However V-Smart is a traditional LMS with very little ERM functionality and we are now considering a migration to a new general Library Services Platform. (Library type: Academic; collection size: medium; ils satisfaction: 5)

ILS