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Statistical Report for Spydus


2017 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction31 1 1 4 14 10 1 77.067
ILS Functionality30 2 10 9 9 66.777
Print Functionality31 1 1 2 13 12 2 77.297
Electronic Functionality31 1 2 2 9 4 7 6 55.876
Company Satisfaction31 1 1 3 5 10 9 2 76.717
Support Satisfaction31 1 1 1 2 10 7 7 2 66.457
Support Improvement31 2 2 1 2 8 10 2 4 76.197
Company Loyalty30 1 2 1 6 8 4 8 76.977
Open Source Interest31 12 4 4 2 2 1 3 1 2 02.321

CategoryTotalYespercent
Considering new ILS31 26.45%
Considering new Interface31 516.13%
System Installed on time?31 2993.55%

Average Collection size: 228137

TypeCount
Public22
Academic1
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0009
[3] 100,001-250,0009
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

SpydusallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS456.73 400237.26136.46100
ILSFunctionality456.93 400237.30136.92100
PrintFunctionality436.95 400216.95136.92100
ElectronicFunctionality455.18 400235.74134.62100
SatisfactionCustomerSupport446.45 400226.91135.92100
CompanyLoyalty437.12 400217.29136.85100



2016 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 2 8 16 11 4 76.737
ILS Functionality45 1 1 2 3 5 14 14 5 76.937
Print Functionality43 1 1 1 4 6 8 15 7 86.958
Electronic Functionality45 2 5 3 4 8 10 7 5 1 65.186
Company Satisfaction45 1 1 2 2 4 5 13 12 5 76.607
Support Satisfaction44 1 1 3 1 4 4 18 9 3 76.457
Support Improvement45 1 2 7 12 11 5 5 2 55.606
Company Loyalty43 1 1 2 1 2 5 6 13 12 87.128
Open Source Interest44 18 6 9 3 4 2 1 1 01.731

CategoryTotalYespercent
Considering new ILS45 36.67%
Considering new Interface45 36.67%
System Installed on time?45 4293.33%

Average Collection size: 203571

TypeCount
Public37
Academic4
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00015
[3] 100,001-250,00014
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction41 1 4 6 13 15 2 87.057
ILS Functionality41 1 4 7 13 14 2 87.007
Print Functionality39 1 1 1 1 4 11 15 5 87.108
Electronic Functionality39 2 1 3 1 2 6 9 8 7 65.496
Company Satisfaction40 1 1 1 4 5 12 12 4 76.887
Support Satisfaction40 1 2 3 7 12 12 3 76.887
Support Improvement39 1 5 8 3 10 7 5 76.447
Company Loyalty38 2 1 1 4 4 10 9 7 76.747
Open Source Interest38 13 9 8 5 2 1 01.391

CategoryTotalYespercent
Considering new ILS41 37.32%
Considering new Interface41 12.44%
System Installed on time?41 3687.80%

Average Collection size: 225067

TypeCount
Public35
Academic5
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction40 1 1 1 3 17 15 2 77.177
ILS Functionality40 1 1 1 7 14 16 87.007
Print Functionality39 1 1 3 10 21 3 87.388
Electronic Functionality40 1 3 3 3 6 10 11 3 75.476
Company Satisfaction40 2 4 5 18 10 1 76.787
Support Satisfaction40 2 1 7 22 8 76.707
Support Improvement39 1 3 8 5 9 9 4 76.567
Company Loyalty40 3 2 2 2 8 12 11 87.178
Open Source Interest40 18 9 6 2 4 1 01.201

CategoryTotalYespercent
Considering new ILS40 410.00%
Considering new Interface40 12.50%
System Installed on time?40 3997.50%

Average Collection size: 209037

TypeCount
Public35
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 10 3 2 77.057
ILS Functionality19 2 4 5 7 1 87.057
Print Functionality19 4 4 10 1 87.428
Electronic Functionality18 1 1 1 5 3 5 1 1 55.786
Company Satisfaction19 2 5 5 6 1 86.847
Support Satisfaction19 3 4 6 5 1 76.687
Support Improvement19 1 1 3 3 6 3 2 76.537
Company Loyalty19 1 1 1 1 2 1 4 3 5 96.377
Open Source Interest18 8 3 2 2 1 1 1 01.941

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 420.00%
System Installed on time?20 1785.00%

Average Collection size: 166778

TypeCount
Public15
Academic3
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0007
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 1 2 21 9 1 76.947
ILS Functionality35 2 1 4 16 11 1 76.947
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction36 1 1 1 1 3 20 8 1 76.727
Support Satisfaction36 1 2 1 6 17 7 2 76.617
Support Improvement34 1 2 4 5 14 3 5 65.596
Company Loyalty36 2 1 4 1 7 9 12 97.118
Open Source Interest36 17 9 7 1 1 1 00.971

CategoryTotalYespercent
Considering new ILS38 615.79%
Considering new Interface38 615.79%
System Installed on time?38 3694.74%

Average Collection size: 129848

TypeCount
Public33
Academic2
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 6 8 6 76.907
ILS Functionality21 1 3 4 7 5 1 76.717
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 2 7 7 4 66.527
Support Satisfaction21 1 1 7 7 5 66.677
Support Improvement20 3 10 2 4 1 55.505
Company Loyalty21 1 1 4 8 5 2 77.007
Open Source Interest21 7 4 2 2 1 3 1 1 02.241

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 627.27%
System Installed on time?22 2195.45%

Average Collection size: 200666

TypeCount
Public18
Academic3
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,00010
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 3 4 5 9 97.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 5 2 4 10 97.578
Support Satisfaction23 1 2 3 4 4 9 97.438
Support Improvement23 1 2 1 4 3 3 9 97.228
Company Loyalty23 1 1 2 4 4 11 97.708
Open Source Interest23 12 3 2 3 2 1 01.300

CategoryTotalYespercent
Considering new ILS23 00.00%
Considering new Interface23 313.04%
System Installed on time?23 2295.65%

Average Collection size: 120296

TypeCount
Public22
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 4 7 6 1 76.367
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction22 1 1 3 4 8 5 76.327
Support Satisfaction22 1 1 3 1 2 3 5 5 1 75.827
Support Improvement21 1 3 6 1 4 3 3 56.146
Company Loyalty21 2 2 2 2 4 4 5 96.247
Open Source Interest22 9 3 6 2 1 1 01.501

CategoryTotalYespercent
Considering new ILS22 313.64%
Considering new Interface22 522.73%
System Installed on time?22 1986.36%





2008 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 6 2 87.648
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 6 2 2 77.277
Support Satisfaction10 1 2 3 4 86.807
Support Improvement0 not applicable
Company Loyalty11 1 1 1 1 1 3 3 86.368
Open Source Interest11 7 1 1 2 00.820

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 19.09%
System Installed on time?11 11100.00%




2 Responses for Spydus in 2007

2017 : gen: 7.06 company 6.71 loyalty 6.97 support 6.45

2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45

2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88

2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70

2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68

2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61

2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67

2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43

2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82

2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80

Comments

We are on an old version so we only have limited support. (Library type: Public; collection size: medium; ils satisfaction: 7)

We've just had an upgrade on our LMS system so the information here reflects some of the teething issues we've had with the system, most notably we've moved from a thick client to a web client. We aren't all that happy with the speed of the web client. (Library type: Public; collection size: medium; ils satisfaction: 7)

Development of the web based version of Spydus 10 is welcome, however responsive display on mobile devices still seems to have issues. Ongoing trouble with development/design of the system seeming to take a long time and often bugs are delivered with updates, QA appears incomplete and an antiquated help desk system (from us as customers perspective) are areas that need priority attention. (Library type: Public; collection size: large; ils satisfaction: 5)

We have had Spydus for about a year now so it's hard to comment on whether support has got better or worse as we moved from project management to general support earlier this year, hence the middle of the road rating. We will have a better idea next year. On the whole Spydus is a good product, particularly for frontline staff and the end user. The back-end modules, such as cataloguing and acquisitions are much more clunky and would benefit from improvement. As an organisation, Civica staff are helpful and courteous. Their communication sometimes lets them down a little and, although they did deliver the installation on time as stated, some of the additional elements have taken a long time to get in. On the whole, we are happy! (Library type: Public; collection size: medium; ils satisfaction: 6)

We operate as a managed service customer of Civica and this has been very successful for our operations. It allows the most recent version to be installed although we have some reservations about moving to a completely cloud solution and still operate using the thick client. Our active user group is a bonus when seeking assistance for problems and developments. (Library type: Public; collection size: medium; ils satisfaction: 8)

the product is in process of being redeveloped as a cloud based service. Integration of online resources has not been extensive; LMS blames online vendors , online vendors blaming the LMS vendors. (Library type: Public; collection size: medium; ils satisfaction: 7)

Koha was a high contender when switching to Spydus. Internal ICT department was not keen on supporting OSS however. (Library type: Public; collection size: medium; ils satisfaction: 8)

The system goes a long way to meeting our needs and is a massive improvement over our last system, Amlib. It brings electronic and physical resources together quite nicely. There are some tweaks that would make things even better. There are developments due over the coming 12-18 months which will resolve most of our outstanding issues. (Library type: Public; collection size: medium; ils satisfaction: 8)

Currently contracted to upgrade to Spydus 10 early in 2017 (Library type: Public; collection size: small; ils satisfaction: 4)

While we enjoy the system for numerous reasons including easy integration with LibraryThing For Libraries and that the bookings feature can be used for equipment management outside of ILS uses the company does a poor job of providing customer and technical support for its US-based customers (a billing office is located in the US but customer and tech support are located in the UK) and continually fails to have a presence at national library conferences or otherwise make itself visible. The product is terrific but it needs to be better marketed and supported in the US. (Library type: Academic; collection size: small; ils satisfaction: 7)

Managed services has resulted in an improvement of system performance, but upgrading to it -- and the subsequent currently required web client -- resulted in significant functionality, configurations and settings lost in the process. Although many of these have been resolved with bug fixes, they usually require a server upgrade which can be very costly if not already included in contract schedule. Current version of OPAC requires knowledge of how to edit extremely precarious code, and therefore requires advanced skills and training. We are yet to upgrade to the latest version because a suitable Acquisitions module is not yet available for it. The upgrade to Spydus version 10 results in a challenging mix of web / thick based client scenario where half of the modules are not yet ready in the web client and so therefore users must still install and then utilize the thick client software. (Library type: Public; collection size: medium; ils satisfaction: 6)

Civica is too big and complicated for our small college operation. It is too costly as well. Looking for a product that is easy to use and costs less. (Library type: Academic; collection size: medium; ils satisfaction: 1)

The additional modules for the ILS including Event Management and Business Information make this a complete package for us. We use the global operations functionality to enable seamless transactions between 4 public and 2 academic libraries without needing to align our charges, loan periods etc. The other module that we make full use of is the Archives programme which meets all international and national standards and has included functionality for Geo location plus a digital repository. The authority records apply across the ILS and Archives programme and enable integrated and filtered search options (Library type: Public; collection size: medium; ils satisfaction: 8)

Not enough focus on eContent or mobile device functionality. Promise more than they can deliver. Very good at core features. Acquisitions needs a lot of work. Excellent user group. (Library type: Public; collection size: medium; ils satisfaction: 7)

Implemented a new hosted solution with Civica in October 2015. Some basic functions still not working properly and we are still waiting for some add ons which were promised as available in the tendering process. We are dissatisfied with the upgrade process as it is lengthy, cumbersome and so far has caused issues with our previously set parameters. Not enough UK based decision making - all big issues have to go to Australia. Support calls are frequently closed without a resolution. (Library type: Public; collection size: large; ils satisfaction: 0)

ILS