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Statistical Report for OPALS


2017 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 5 9 30 98.519
ILS Functionality45 1 1 6 8 29 98.389
Print Functionality45 2 4 4 35 98.609
Electronic Functionality43 1 2 12 15 13 87.868
Company Satisfaction45 2 2 7 34 98.629
Support Satisfaction45 2 7 36 98.719
Support Improvement44 1 5 1 1 15 21 97.988
Company Loyalty45 1 1 1 4 5 33 98.449
Open Source Interest43 3 1 1 3 8 27 97.709

CategoryTotalYespercent
Considering new ILS45 00.00%
Considering new Interface45 00.00%
System Installed on time?45 4395.56%

Average Collection size: 64631

TypeCount
Public0
Academic2
School14
Consortium0
Special1

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00026
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

OPALSallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS2188.59 78.29104001488.6587.63
ILSFunctionality2188.54 78.00104001488.6587.38
PrintFunctionality2188.67 78.43104001488.7088.00
ElectronicFunctionality1877.67 77.29102001337.6587.25
SatisfactionCustomerSupport2158.63 78.71104001478.6977.71
CompanyLoyalty2158.52 68.33104001478.5887.50



2016 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 2 1 3 3 8 27 173 98.599
ILS Functionality218 1 2 5 3 10 33 164 98.549
Print Functionality218 1 2 7 9 21 178 98.679
Electronic Functionality187 1 3 1 1 1 3 4 47 80 46 87.678
Company Satisfaction219 3 1 3 2 11 21 178 98.589
Support Satisfaction215 2 2 2 3 4 28 174 98.639
Support Improvement204 1 4 17 9 54 59 60 97.588
Company Loyalty215 2 1 1 3 3 7 38 160 98.529
Open Source Interest209 13 1 1 2 3 1 2 44 142 97.999

CategoryTotalYespercent
Considering new ILS220 31.36%
Considering new Interface220 31.36%
System Installed on time?220 21396.82%

Average Collection size: 70386

TypeCount
Public7
Academic12
School150
Consortium8
Special11

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000117
[3] 100,001-250,0001
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction207 2 4 3 12 27 159 98.589
ILS Functionality208 2 4 2 15 37 148 98.529
Print Functionality207 4 6 7 30 160 98.629
Electronic Functionality180 2 1 1 3 1 9 26 47 90 98.029
Company Satisfaction208 1 1 1 2 3 5 18 177 98.699
Support Satisfaction203 3 2 2 3 21 172 98.699
Support Improvement191 1 3 18 5 9 61 94 98.028
Company Loyalty205 2 1 1 5 3 4 26 163 98.559
Open Source Interest185 10 1 1 1 4 5 2 7 8 146 98.039

CategoryTotalYespercent
Considering new ILS214 52.34%
Considering new Interface214 5224.30%
System Installed on time?214 20595.79%

Average Collection size: 126100

TypeCount
Public6
Academic12
School140
Consortium18
Special11

Size CategoryCount
[1] Under 10,00081
[2] 10,001-100,00093
[3] 100,001-250,0002
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 2 5 6 24 91 98.489
ILS Functionality130 1 1 3 7 11 32 75 98.259
Print Functionality130 1 1 1 5 6 20 96 98.529
Electronic Functionality108 1 1 1 6 3 5 20 38 33 87.548
Company Satisfaction129 1 1 1 1 1 21 103 98.669
Support Satisfaction128 1 1 1 1 1 19 104 98.669
Support Improvement123 1 1 9 7 12 42 51 97.898
Company Loyalty128 1 1 1 2 1 5 16 101 98.549
Open Source Interest115 7 3 1 2 3 17 82 97.899

CategoryTotalYespercent
Considering new ILS131 32.29%
Considering new Interface131 75.34%
System Installed on time?131 12796.95%

Average Collection size: 74910

TypeCount
Public3
Academic7
School87
Consortium8
Special4

Size CategoryCount
[1] Under 10,00045
[2] 10,001-100,00065
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2013 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction213 1 4 11 26 171 98.709
ILS Functionality213 3 4 14 38 154 98.589
Print Functionality213 4 7 28 174 98.759
Electronic Functionality176 3 3 7 12 59 92 98.269
Company Satisfaction212 1 2 5 20 184 98.819
Support Satisfaction212 4 2 3 17 186 98.799
Support Improvement196 1 12 2 6 44 131 98.419
Company Loyalty208 1 1 3 5 16 182 98.759
Open Source Interest196 13 1 2 2 4 8 166 98.199

CategoryTotalYespercent
Considering new ILS215 10.47%
Considering new Interface215 00.00%
System Installed on time?215 20595.35%

Average Collection size: 22577

TypeCount
Public2
Academic5
School173
Consortium4
Special9

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000102
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction186 1 1 1 1 9 30 143 98.639
ILS Functionality186 3 3 13 45 122 98.519
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction186 1 1 1 3 25 155 98.769
Support Satisfaction184 1 2 1 5 23 152 98.709
Support Improvement168 1 1 16 5 5 36 104 98.189
Company Loyalty177 1 1 1 2 4 16 152 98.729
Open Source Interest170 6 2 3 3 1 2 13 140 98.329

CategoryTotalYespercent
Considering new ILS187 21.07%
Considering new Interface187 00.00%
System Installed on time?187 18498.40%

Average Collection size: 62626

TypeCount
Public4
Academic4
School136
Consortium8
Special12

Size CategoryCount
[1] Under 10,00078
[2] 10,001-100,00085
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction79 1 3 2 7 26 40 98.209
ILS Functionality79 1 2 5 19 17 35 97.958
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction80 1 1 7 23 48 98.459
Support Satisfaction80 1 1 3 6 19 50 98.359
Support Improvement75 1 9 4 5 28 28 87.798
Company Loyalty78 2 1 4 2 12 57 98.469
Open Source Interest52 6 1 1 2 2 1 1 38 97.319

CategoryTotalYespercent
Considering new ILS81 11.23%
Considering new Interface81 00.00%
System Installed on time?81 7896.30%

Average Collection size: 89790

TypeCount
Public0
Academic1
School57
Consortium7
Special4

Size CategoryCount
[1] Under 10,00033
[2] 10,001-100,00033
[3] 100,001-250,0002
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 1 13 20 64 98.439
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction100 3 7 14 76 98.639
Support Satisfaction99 1 5 11 82 98.769
Support Improvement96 1 9 2 3 17 64 98.279
Company Loyalty99 1 1 1 3 8 85 98.719
Open Source Interest98 5 1 2 2 2 86 98.329

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 21.89%
System Installed on time?106 9791.51%

Average Collection size: 49191

TypeCount
Public0
Academic1
School90
Consortium6
Special4

Size CategoryCount
[1] Under 10,00035
[2] 10,001-100,00053
[3] 100,001-250,0000
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2009 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction42 1 1 1 1 12 8 18 97.678
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 1 1 1 1 5 11 22 97.939
Support Satisfaction42 1 1 1 1 3 10 25 98.129
Support Improvement42 2 9 2 5 7 17 97.178
Company Loyalty42 2 1 1 1 10 27 98.009
Open Source Interest34 4 1 2 4 23 96.889

CategoryTotalYespercent
Considering new ILS42 00.00%
Considering new Interface42 00.00%
System Installed on time?42 3788.10%




5 Responses for OPALS in 2008

3 Responses for OPALS in 2007

2017 : gen: 8.51 company 8.62 loyalty 8.44 support 8.71

2016 : gen: 8.59 company 8.58 loyalty 8.52 support 8.63

2015 : gen: 8.58 company 8.69 loyalty 8.55 support 8.69

2014 : gen: 8.48 company 8.66 loyalty 8.54 support 8.66

2013 : gen: 8.70 company 8.81 loyalty 8.75 support 8.79

2012 : gen: 8.63 company 8.76 loyalty 8.72 support 8.70

2011 : gen: 8.20 company 8.45 loyalty 8.46 support 8.35

2010 : gen: 8.43 company 8.63 loyalty 8.71 support 8.76

2009 : gen: 7.67 company 7.93 loyalty 8.00 support 8.12

Comments

I directly purchase and handle my own automation from the vendor, at an $11,000 annual savings rather than go through BOCES for this. I am appalled at the prices BOCES is charging school districts. They are supposed to be a Cooperative Consortium that is cheaper, but that is not the case... (Library type: School; collection size: small; ils satisfaction: 9)

Media Flex has provided prompt customer service when OPALS has experienced server problems or other technical issues. (Library type: Academic; collection size: small; ils satisfaction: 8)

Customer service is quite good. The folks are very helpful and fast. The system has its quirks, but it meets our needs well. (Library type: School; collection size: medium; ils satisfaction: 8)

OPALS is an easy, affordable, reliable, and powerful library automation system. Bibliofiche provides fast and knowledgeable tech support. This company listens to their clients for suggestions for improvements. I would strongly suggest this company to any library looking for an automation system. (Library type: Consortium; collection size: medium; ils satisfaction: 8)

I have been very satisfied with our vendor, MediaFlex. In my opinion, they provide the best ILS for the most affordable price in the market. I especially like their special pricing for very small libraries that serve schools and faith-based organizations. Customer service and willingness to listen to their customers and implement suggestions is outstanding. (Library type: Church; collection size: very small; ils satisfaction: 9)

We have been extremely impressed and pleased with the customer support for OPALS. The flexibility of the system is amazing. (Library type: Church; collection size: very small; ils satisfaction: 8)

Love the functionality (and price) of OPALS, however, the interface is a little dated and not the most streamlined. (Library type: School; collection size: very small; ils satisfaction: 7)

Excellent support and updates. They listen and deliver. (Library type: School; collection size: small; ils satisfaction: 9)

We were delighted when the OPALS programmers developed a self-checkout module this year. We had a few bumps getting it going, but the tech support for OPALS was fabulous. It is working spectacularly in our library now! (Library type: Academic; collection size: small; ils satisfaction: 9)

I love my OPALS system! (Library type: School; collection size: small; ils satisfaction: 9)

We continue to be very pleased with OPALS and with the service provided by Bibliofiche. Ongoing upgrades continue to add to the functionality of what was already a great system. (Library type: School; collection size: very small; ils satisfaction: 9)

Our sixth year and still very satisified! (Library type: School; collection size: small; ils satisfaction: 9)

This is our eighth year using OPALS. Their program updates take care of our evolving digital resources and databases while still managing and promoting print resources efficiently. Support is superlative and the annual service fee is sustainable. (Library type: School; collection size: small; ils satisfaction: 9)

I could not be more please, nor recommend more highly OPALS, hosted by Mediaflex. The product and responsiveness of the Mediaflex support staff are outstanding. (Library type: School; collection size: small; ils satisfaction: 9)

[...] (Library type: Synagogue; collection size: very small; ils satisfaction: 7)

As this program has grown and become more widely used, customer support has weakened. Company is less responsive than in the past. (Library type: Consortium; collection size: very large; ils satisfaction: 3)

I always have nothing but good things to say about OPALS and the customer service. (Library type: School; collection size: very small; ils satisfaction: 9)

More districts in our area followed our migration to OPALS this year! (Library type: School; collection size: small; ils satisfaction: 9)

Union catalog for [...] region is part of a larger [...] regional catalog comprising 4 school library systems of [...]. (Library type: Consortium; collection size: medium; ils satisfaction: 6)

To date I have not needed to contact customer support. I find OPALS intuitively easy to use. (Library type: Church; collection size: very small; ils satisfaction: 9)

OPALS is always top-notch. They are very responsive to our school library system's needs, and always try to work with us to give us the best experience possible. Some of their newest features are strokes of genius (especially the ability to pull up a class list for checkouts). OPALS is always striving to improve their product for their users, and we school librarians are forever grateful for that. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS is an excellent ILS with a very responsive support team. The ILS is constantly improving to better meet the needs of the libraries that use it. (Library type: School; collection size: small; ils satisfaction: 9)

We have been very pleased with the OPALS library automation system. The customer service is outstanding and the pricing is very competitive. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS is such a user-friendly system to work with in our library. We just automated our elementary schools and a new librarian came in and was able to pick it up very quickly. Their response time is incredible and they are very customer oriented. If you want something to happen, there is a good chance you will get it! (Library type: School; collection size: very small; ils satisfaction: 8)

Over the past year, our provider has migrated to faster servers, which has improved our response time. They have also implemented a nifty global editing feature that allows us to do much of our own database clean-up. The support personnel are the best this librarian has ever worked with. Acquisitions functions would be very welcome. (Library type: Academic; collection size: medium; ils satisfaction: 8)

OPALS is a great product and MediaFlex / MediaSource is a great vendor. I recommend them all the time for library looking for an ILS. They are by far the most responsive vendor of any type I have ever worked with. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS is extremely robust and with the addition of other interactive modules and updates throughout the year it is difficult to imagine how it could get any better, and yet it keeps growing to cover more than just basic library management. (Library type: Consortium; collection size: large; ils satisfaction: 9)

This is my last year participating in this survey as I plan to retire in 2017. Our district migrated to OPALS in 2008 and we have been very well served by the system and by OPALS technical support staff. They update the system several times a year with changes we suggest, and necessitated by the evolving media formats with which we work. Their single login, authentication, database integration is heavily used by our teachers and students. I am leaving my successor a well-manged library due in large part to this extraordinary technology. (Library type: School; collection size: small; ils satisfaction: 9)

Great customer service, Excellent End User Seminars (including user initiated enhancements) (Library type: School; collection size: small; ils satisfaction: 8)

I could not be more please, nor recommend more highly OPALS, hosted by Mediaflex. The product and responsiveness of the Mediaflex support staff are outstanding. (Library type: School; collection size: small; ils satisfaction: 7)

OPALS is a dream come true after seven years of using our previous system. (Library type: School; collection size: small; ils satisfaction: 9)

We are especially pleased with the "Pathfinder" feature, which has allowed us to quickly create topical bibliographies which include print, nonprint, online and stored PDF documents. The software's flexible "Home Page" design features allow customization by non-programmers--an essential feature for a small library with limited staff/volunteer time available. No change during last year in the consistently high quality and rapid customer support service. (Library type: Church; collection size: very small; ils satisfaction: 9)

Truly, it is a great program! (Library type: School; collection size: very small; ils satisfaction: 9)

Our region did a fifth year library technology review. Other systems were revisited and assessed. Following this process, a vote was taken and 94% voted to remain with OPALS. (Library type: School; collection size: small; ils satisfaction: 9)

This is our first year using OPALS. Our business college library has been satisfied with OPALS as well as the courteous support. (Library type: Academic; collection size: medium; ils satisfaction: 9)

The OPALS support team provides a great open source system and outstanding service at a sustainable cost. Supportive to us for each of the past 8 years. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

We have been very happy with OPALS service over the years! We look forward to a long and successful relationship in years to come! (Library type: School; collection size: small; ils satisfaction: 9)

This particular open source ILS has meet and continue to meet my library management needs. I like the ease of use, the seamless integration of MARC records, circulation records, and other administrative reports and tools. The customer support snd service is the best! Whenever I have a problem, issue, or even a suggestion, I would get an email within 24 hours. OPALS has a great team and I enjoy working with them! (Library type: School; collection size: very small; ils satisfaction: 9)

Re: Tech support improvement question: This is our first year's experience so we cannot compare. Service since the beginning of this year has been excellent though, so good that we have recommended the system and company to other libraries in our region. (Library type: School; collection size: very small; ils satisfaction: 9)

We have used OPALS for quite a few years. The system and the company servicing it have provided continuous, reliable support and updates. We do not yet manage digital archives, which is why we did not provide a rating for that survey question. We understand the technology to do so is there when we decide to do so. (Library type: Theology; collection size: small; ils satisfaction: 9)

System updates two - three times a year. Updates are community driven. We wanted a Sip2 based self service application not requiring the purchase of expensive terminals to implement it. We use what they developed with a scanner, an old desktop and monitor and existing barcodes. (no extra cost!). Students love it, and we have more time to teach real research skills. (Library type: School; collection size: small; ils satisfaction: 9)

I am retiring this year. my colleagues and I experienced a very smooth transition to OPALS. The migration from a large, expensive, cumbersome system was painless. Their development of digital resources management technology, updates and support these past 5 years has been outstanding. (Library type: School; collection size: small; ils satisfaction: 9)

We love the Bibliofiche guys! (Library type: Special; collection size: small; ils satisfaction: 9)

We are struggling with the fact that students don't need to use a book library to get access to materials that they need. Much of what they need for class is available on line or as e-books. We don't have many books checked out in a year. It is mainly textbooks which get checked out. Others use the libraries in their home towns or have access to through their church libraries. We maintain a library because of state requirements. (Library type: Theology; collection size: very small; ils satisfaction: 9)

I moved to OPALS in summer 2016, after almost 20 years on our previous system which was Heritage. Both myself and library users have been incredibly happy with the decision to make the move. The system is incredibly intuitive and I have been able to work out most things for myself. When I have needed some help, the support team and OPALS have been incredibly helpful. They always respond quickly (which is impressive given that we are in different time zones) and often provide more than the answer to my question. There are are few things that I would like the system to do, but with the frequent updates made by OPALS, these functions are likely to be possible in the future. The strengths in other areas of the system, far outweigh the need for a couple of functions that are lacking which aren't 100% necessary anyway. OPALS is a wonderful system and gives us something that isn't 100 miles away from the major systems used by the large institutions that we could never even dream of affording. (Library type: Theology; collection size: small; ils satisfaction: 8)

We are very pleased with OPALS. At a price point which was a fraction of what we were using, it fills the needs of a small health sciences library quite well. (Library type: Medical; collection size: very small; ils satisfaction: 8)

I am very pleased with OPALS. It is user friendly and has everything we could possibly need to support our staff and students. Customer support has been awesome. The only thing I could use would be a User Manual published by the company as I am a "browser" and love a good index. (Library type: School; collection size: very small; ils satisfaction: 9)

This library is in [...], so they do not use ILL One Mission Society had a number of libraries using OPALS. and we are very happy with them and will continue. (Library type: School; collection size: very small; ils satisfaction: 7)

Very responsive to user requests, especially with library website content enrichment tools and implementation of RDA elements. (Library type: School; collection size: very small; ils satisfaction: 8)

OPALS is very easy to use. I love it!! (Library type: School; collection size: very small; ils satisfaction: 9)

*Our collection comprises 28,297 print titles and 23,056 non-print which includes all streaming video records in Classroom Video on Demand database. Our experience with OPALS has been very good, with service highly rated for responsiveness to requests and fulfillment of inquiries. For school libraries OPALS is a quality product that is cost effective as well. (Library type: School; collection size: medium; ils satisfaction: 9)

We have implemented open source ILS. Company service remains outstanding, we are very happy with OPALS. (Library type: School; collection size: very small; ils satisfaction: 9)

Using this system since 2007. The multiple annual updates have kept pace with changing resource formats and technology infrastructure. System transforms itself so we do not need to shop or pay for a "new" one. (Library type: School; collection size: small; ils satisfaction: 9)

ILS and service are outstanding. Not sure how to answer the survey question : "Has the customer support for this ILS gotten better or gotten worse in the last year?" as support is superlative already. (Library type: School; collection size: very small; ils satisfaction: 9)

We have been very happy with using OPALS this past year. (Library type: Theology; collection size: small; ils satisfaction: 9)

We have also subscribed this year to OCLC's access to import MARC records therefrom, decided not to subscribe to their more expensive discovery interface at this point. Have been very pleased with OCLC access. (Library type: Special; collection size: small; ils satisfaction: 8)

The system manages print resources very well. Integrates information database & digital resources authentication and access & includes portal utilities & a discovery interface. Whenever we think we need third party applications, the community advisory board evaluates the need, usually approves an update and developers make it happen. (Library type: School; collection size: small; ils satisfaction: 9)

Many years of great service and system improvement. (Library type: School; collection size: small; ils satisfaction: 9)

Our OPALS ILS has been great and MediaFlex has been very responsive to our needs. (Library type: School; collection size: small; ils satisfaction: 9)

ILS