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Statistical Report for Mandarin Oasis

2 Responses for Mandarin Oasis in 2018


2017 Survey Results
Product: Mandarin Oasis Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 2 1 1 1 1 1 35.866
ILS Functionality5 1 1 2 1 87.008
Print Functionality7 1 1 1 1 1 2 96.297
Electronic Functionality7 2 1 1 1 1 1 14.004
Company Satisfaction7 2 1 2 1 1 14.716
Support Satisfaction7 2 1 2 1 1 04.577
Support Improvement6 2 1 1 1 1 03.835
Company Loyalty7 1 2 1 1 1 1 14.002
Open Source Interest7 2 1 1 1 1 1 03.864

CategoryTotalYespercent
Considering new ILS7 457.14%
Considering new Interface7 114.29%
System Installed on time?7 571.43%

Average Collection size: 19146

TypeCount
Public1
Academic2
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Mandarin OasisallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS107.30 30030010
ILSFunctionality107.60 30030010
PrintFunctionality98.00 30030000
ElectronicFunctionality106.00 30030010
SatisfactionCustomerSupport107.80 30030010
CompanyLoyalty96.67 30020010



2016 Survey Results
Product: Mandarin Oasis Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 1 1 3 3 87.308
ILS Functionality10 1 1 2 2 4 97.608
Print Functionality9 1 2 1 5 98.009
Electronic Functionality10 1 2 1 2 1 2 1 46.006
Company Satisfaction10 1 2 3 4 97.708
Support Satisfaction10 1 1 2 1 5 97.809
Support Improvement9 1 2 1 2 1 2 56.677
Company Loyalty9 1 3 1 2 2 56.677
Open Source Interest10 1 1 1 1 2 2 2 54.605

CategoryTotalYespercent
Considering new ILS10 660.00%
Considering new Interface10 110.00%
System Installed on time?10 990.00%

Average Collection size: 26543

TypeCount
Public3
Academic3
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0009
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Mandarin Oasis Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 3 3 87.898
ILS Functionality9 1 1 5 2 87.898
Print Functionality9 1 2 6 98.449
Electronic Functionality9 1 1 1 4 2 86.678
Company Satisfaction9 1 4 4 88.008
Support Satisfaction9 1 3 5 98.119
Support Improvement9 1 1 4 3 87.568
Company Loyalty9 1 3 5 98.449
Open Source Interest9 2 1 2 1 1 1 1 04.224

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 23930

TypeCount
Public2
Academic3
School4
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0009
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Mandarin Oasis Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 1 3 1 3 77.447
ILS Functionality9 5 2 2 77.677
Print Functionality9 1 2 3 3 87.228
Electronic Functionality8 1 1 2 1 2 1 66.137
Company Satisfaction9 1 1 3 4 97.898
Support Satisfaction9 1 1 2 5 98.119
Support Improvement7 1 1 1 4 98.009
Company Loyalty9 1 2 1 2 3 96.678
Open Source Interest8 2 2 1 1 1 1 03.004

CategoryTotalYespercent
Considering new ILS9 00.00%
Considering new Interface9 00.00%
System Installed on time?9 9100.00%

Average Collection size: 32177

TypeCount
Public2
Academic4
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


5 Responses for Mandarin Oasis in 2013

4 Responses for Mandarin Oasis in 2012

1 Responses for Mandarin Oasis in 2011

0 Responses for Mandarin Oasis in 2010

0 Responses for Mandarin Oasis in 2009

0 Responses for Mandarin Oasis in 2008

0 Responses for Mandarin Oasis in 2007

2017 : gen: 5.86 company 4.71 loyalty 4.00 support 4.57

2016 : gen: 7.30 company 7.70 loyalty 6.67 support 7.80

2015 : gen: 7.89 company 8.00 loyalty 8.44 support 8.11

2014 : gen: 7.44 company 7.89 loyalty 6.67 support 8.11

Comments

We are satisfied with our system and do not expect to change until we merge data with [...] . (Customer support has always been very good, so "getting better" is relative.) (Library type: Academic; collection size: medium; ils satisfaction: 9)

Our ILS support issues are handled by our IT officer who is very familiar with Mandarin and does all the troubleshooting (Library type: Public; collection size: small; ils satisfaction: 4)

We don't catalogue any e-resources so I didn't know how to answer this question: How effective is this product in managing your library's electronic resources? (Library type: Public; collection size: small; ils satisfaction: 9)

ILS