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Statistical Report for Mandarin

2 Responses for Mandarin in 2018


2017 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 1 2 2 1 2 35.916
ILS Functionality9 2 2 1 2 2 36.567
Print Functionality11 1 1 1 1 1 3 1 2 75.457
Electronic Functionality11 1 3 1 1 1 3 1 13.734
Company Satisfaction11 3 1 3 1 1 2 15.096
Support Satisfaction11 2 1 1 1 3 1 2 75.187
Support Improvement10 2 2 2 2 1 1 04.705
Company Loyalty11 2 2 1 2 1 1 2 04.456
Open Source Interest11 3 2 1 1 1 2 1 03.453

CategoryTotalYespercent
Considering new ILS11 654.55%
Considering new Interface11 19.09%
System Installed on time?11 981.82%

Average Collection size: 19700

TypeCount
Public5
Academic2
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

MandarinallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS225.41 410114.730021
ILSFunctionality225.95 410115.270021
PrintFunctionality216.57 410116.000011
ElectronicFunctionality204.60 41093.670021
SatisfactionCustomerSupport226.45 410116.090021
CompanyLoyalty204.80 41094.000021



2016 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 2 2 2 2 2 2 4 3 3 75.416
ILS Functionality22 1 2 3 1 1 2 5 2 5 75.957
Print Functionality21 1 1 3 2 2 3 3 6 96.577
Electronic Functionality20 1 1 2 2 5 2 2 2 2 1 44.604
Company Satisfaction22 1 1 2 1 3 3 2 4 5 96.237
Support Satisfaction22 2 1 4 2 4 3 6 96.457
Support Improvement20 3 4 5 2 2 2 2 55.205
Company Loyalty20 4 2 2 3 2 1 2 4 04.805
Open Source Interest21 2 1 5 1 2 3 2 3 2 24.675

CategoryTotalYespercent
Considering new ILS22 1463.64%
Considering new Interface22 14.55%
System Installed on time?22 1986.36%

Average Collection size: 83069

TypeCount
Public11
Academic5
School2
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 1 1 1 2 5 5 87.008
ILS Functionality16 2 1 1 2 6 4 87.138
Print Functionality16 1 1 1 1 3 9 97.319
Electronic Functionality16 2 1 3 1 1 4 4 85.948
Company Satisfaction16 1 2 1 6 6 87.448
Support Satisfaction16 1 2 1 4 8 97.639
Support Improvement15 2 2 1 1 4 5 97.078
Company Loyalty16 1 3 2 3 7 97.258
Open Source Interest15 4 3 1 2 1 1 2 1 03.533

CategoryTotalYespercent
Considering new ILS17 317.65%
Considering new Interface17 00.00%
System Installed on time?17 1588.24%

Average Collection size: 23025

TypeCount
Public6
Academic3
School7
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 2 1 5 3 4 3 66.587
ILS Functionality19 3 5 5 4 2 66.537
Print Functionality19 1 1 2 3 4 4 4 76.537
Electronic Functionality18 3 1 3 2 1 2 2 3 1 04.615
Company Satisfaction19 1 2 2 2 7 5 87.378
Support Satisfaction19 1 1 3 3 3 8 97.478
Support Improvement17 1 3 2 2 1 3 5 96.537
Company Loyalty19 1 1 2 1 3 1 5 5 86.268
Open Source Interest18 5 3 1 3 4 1 1 03.395

CategoryTotalYespercent
Considering new ILS20 420.00%
Considering new Interface20 00.00%
System Installed on time?20 1995.00%

Average Collection size: 33479

TypeCount
Public12
Academic4
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction12 1 2 1 4 2 2 76.757
ILS Functionality12 1 1 6 2 2 66.426
Print Functionality12 1 1 2 2 2 4 96.928
Electronic Functionality12 2 1 4 4 1 55.425
Company Satisfaction12 1 2 1 2 2 4 97.088
Support Satisfaction12 1 1 2 1 2 5 97.258
Support Improvement11 2 2 1 2 4 97.188
Company Loyalty12 1 2 2 1 2 4 96.338
Open Source Interest11 1 2 3 1 2 1 1 23.092

CategoryTotalYespercent
Considering new ILS12 18.33%
Considering new Interface12 18.33%
System Installed on time?12 1191.67%

Average Collection size: 27276

TypeCount
Public7
Academic1
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 1 2 6 3 3 76.507
ILS Functionality18 1 2 1 3 6 2 3 76.337
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction18 1 1 1 1 1 3 5 5 87.008
Support Satisfaction18 1 1 1 1 2 4 8 97.338
Support Improvement17 1 1 7 1 4 3 56.185
Company Loyalty18 1 1 1 1 2 1 4 3 4 76.287
Open Source Interest18 5 3 3 1 1 2 1 1 1 02.892

CategoryTotalYespercent
Considering new ILS19 315.79%
Considering new Interface19 15.26%
System Installed on time?19 1789.47%

Average Collection size: 37108

TypeCount
Public14
Academic2
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 4 3 1 2 66.647
ILS Functionality11 1 1 4 3 2 66.646
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 2 3 1 1 3 66.736
Support Satisfaction11 1 1 2 2 2 3 96.647
Support Improvement11 1 1 4 2 2 1 55.735
Company Loyalty11 1 1 3 1 2 3 55.916
Open Source Interest11 2 2 1 1 1 3 1 74.645

CategoryTotalYespercent
Considering new ILS12 433.33%
Considering new Interface12 325.00%
System Installed on time?12 1083.33%

Average Collection size: 46083

TypeCount
Public10
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 1 1 1 2 4 1 86.277
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction10 1 1 2 4 1 1 75.907
Support Satisfaction11 1 1 2 3 3 1 76.097
Support Improvement11 1 7 1 1 1 55.365
Company Loyalty11 4 1 1 2 1 2 04.456
Open Source Interest11 4 1 2 1 3 04.365

CategoryTotalYespercent
Considering new ILS11 654.55%
Considering new Interface11 327.27%
System Installed on time?11 1090.91%

Average Collection size: 19740

TypeCount
Public10
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


5 Responses for Mandarin in 2009

2 Responses for Mandarin in 2008


2007 Survey Results
Product: Mandarin Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 2 1 2 2 45.757
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 3 2 3 56.337
Support Satisfaction9 1 1 2 2 3 86.117
Support Improvement0 not applicable
Company Loyalty9 2 1 1 2 2 1 03.785
Open Source Interest9 1 1 1 1 1 2 2 75.225

CategoryTotalYespercent
Considering new ILS9 666.67%
Considering new Interface9 111.11%
System Installed on time?9 111.11%




2017 : gen: 5.91 company 5.09 loyalty 4.45 support 5.18

2016 : gen: 5.41 company 6.23 loyalty 4.80 support 6.45

2015 : gen: 7.00 company 7.44 loyalty 7.25 support 7.63

2014 : gen: 6.58 company 7.37 loyalty 6.26 support 7.47

2013 : gen: 6.75 company 7.08 loyalty 6.33 support 7.25

2012 : gen: 6.50 company 7.00 loyalty 6.28 support 7.33

2011 : gen: 6.64 company 6.73 loyalty 5.91 support 6.64

2010 : gen: 6.27 company 5.90 loyalty 4.45 support 6.09

2007 : gen: 5.75 company 6.33 loyalty 3.78 support 6.11

Comments

We will be switching November 14 from M3 to OPALS. The decline in support along with little or no progress in the client-server software (efforts all seem to have been aimed at the new M5 product which lacks functionality found in M3) led us to make the change. (Library type: Public; collection size: medium; ils satisfaction: 0)

We would like to have WSM, but it is too expensive. Even through IPAL consortium we still cannot afford it. For open source ILS we don't have enough qualified IT personnel. We feel as if we are stuck with Mandarin, which is not a university library software. (Library type: Academic; collection size: medium; ils satisfaction: 0)

We are satisfied with our system and do not expect to change until we merge data with [...] . (Customer support has always been very good, so "getting better" is relative.) (Library type: Academic; collection size: medium; ils satisfaction: 9)

Mandarin has been very good to us and I would feel guilty leaving them. (Library type: Public; collection size: small; ils satisfaction: 7)

We are joining the [...] consortium with a go-live date of 2/27/17. We will use the shared Koha ILS. (Library type: Public; collection size: medium; ils satisfaction: 3)

Concerned about Mandarin Library Automation’s ability to support ongoing development, to adapt to changing environments, and accommodate future trends. While there is an opportunity for us to upgrade to M5, to date this newer environment still lacks functionality, and places a heavy reliance on existing M3 modules for a number of core functions. (Library type: Academic; collection size: medium; ils satisfaction: 3)

Our ILS was designed for a school library, but in fact we're a public library for the entire community. We don't have it within our budget or available resources to go through the process of changing over the system. The main thing I don't like about Follett is that its design and catalog focus is juvenile. (Library type: Consortium; collection size: large; ils satisfaction: 6)

Our ILS support issues are handled by our IT officer who is very familiar with Mandarin and does all the troubleshooting (Library type: Public; collection size: small; ils satisfaction: 4)

We don't catalogue any e-resources so I didn't know how to answer this question: How effective is this product in managing your library's electronic resources? (Library type: Public; collection size: small; ils satisfaction: 9)

ILS