Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for LibraryWorld

4 Responses for LibraryWorld in 2017

Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

LibraryWorldallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS266.50 200186.560000
ILSFunctionality266.19 200186.280000
PrintFunctionality256.76 200186.940000
ElectronicFunctionality224.86 200154.800000
SatisfactionCustomerSupport265.81 200185.830000
CompanyLoyalty265.00 200185.110000



2016 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction26 1 1 3 7 7 5 2 66.507
ILS Functionality26 2 1 2 9 8 3 1 66.196
Print Functionality25 2 1 7 7 5 3 66.767
Electronic Functionality22 3 2 2 1 3 5 2 2 2 64.866
Company Satisfaction26 1 1 2 3 6 6 3 4 66.317
Support Satisfaction26 2 1 2 3 3 3 5 2 5 75.816
Support Improvement23 2 2 4 6 6 2 1 55.005
Company Loyalty26 2 3 3 2 2 4 5 1 4 75.006
Open Source Interest25 6 2 1 3 2 3 2 3 1 2 03.804

CategoryTotalYespercent
Considering new ILS26 623.08%
Considering new Interface26 13.85%
System Installed on time?26 2492.31%

Average Collection size: 14087

TypeCount
Public18
Academic2
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,00015
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction28 1 2 3 7 7 4 4 66.507
ILS Functionality28 2 2 2 4 4 6 5 3 76.117
Print Functionality28 2 3 4 3 6 7 3 86.467
Electronic Functionality27 1 4 1 6 3 4 5 3 55.896
Company Satisfaction28 1 1 1 2 2 6 6 6 3 66.327
Support Satisfaction26 1 1 2 1 9 1 7 4 66.426
Support Improvement24 2 10 4 1 2 5 56.256
Company Loyalty25 1 1 1 5 1 5 5 6 96.607
Open Source Interest26 4 5 2 2 3 3 2 1 4 13.854

CategoryTotalYespercent
Considering new ILS29 26.90%
Considering new Interface29 00.00%
System Installed on time?29 2275.86%

Average Collection size: 14156

TypeCount
Public18
Academic4
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 2 1 2 2 5 4 2 76.507
ILS Functionality18 1 2 2 2 5 5 1 76.227
Print Functionality18 1 2 1 2 5 5 2 76.727
Electronic Functionality16 1 2 2 2 1 5 2 1 75.697
Company Satisfaction17 1 2 2 4 6 2 86.717
Support Satisfaction17 1 1 2 2 2 5 4 86.478
Support Improvement17 1 4 5 1 4 2 55.715
Company Loyalty18 2 2 1 1 3 4 5 96.118
Open Source Interest17 5 2 2 1 2 3 1 1 02.762

CategoryTotalYespercent
Considering new ILS18 211.11%
Considering new Interface18 00.00%
System Installed on time?18 1583.33%

Average Collection size: 19091

TypeCount
Public12
Academic1
School0
Consortium0
Special2

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00012
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 2 2 5 5 5 77.208
ILS Functionality20 1 1 2 3 3 6 4 86.958
Print Functionality20 1 1 1 3 8 6 87.508
Electronic Functionality17 2 1 1 1 1 3 1 3 4 95.826
Company Satisfaction20 1 1 1 4 9 4 87.458
Support Satisfaction19 1 1 1 1 3 1 6 5 86.958
Support Improvement19 12 3 2 2 56.055
Company Loyalty20 1 2 1 5 5 6 96.958
Open Source Interest19 8 1 3 1 3 2 1 03.374

CategoryTotalYespercent
Considering new ILS21 14.76%
Considering new Interface21 14.76%
System Installed on time?21 1885.71%

Average Collection size: 11868

TypeCount
Public13
Academic0
School2
Consortium0
Special1

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 4 5 4 2 76.677
ILS Functionality18 3 2 1 2 3 6 1 86.227
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction17 1 2 2 2 6 4 87.068
Support Satisfaction18 1 2 1 4 4 6 96.678
Support Improvement17 1 2 1 3 3 1 6 96.246
Company Loyalty18 1 1 1 3 2 3 7 96.508
Open Source Interest17 3 1 1 4 2 2 1 3 55.005

CategoryTotalYespercent
Considering new ILS18 211.11%
Considering new Interface18 15.56%
System Installed on time?18 1794.44%

Average Collection size: 14398

TypeCount
Public13
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00010
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 3 2 3 77.367
ILS Functionality11 2 1 2 2 3 1 86.557
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 2 5 3 87.558
Support Satisfaction11 1 2 4 4 87.648
Support Improvement10 1 3 1 1 2 2 56.607
Company Loyalty11 1 2 2 2 4 97.558
Open Source Interest11 5 3 1 2 03.736

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 00.00%
System Installed on time?11 11100.00%

Average Collection size: 16113

TypeCount
Public7
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 4 1 2 2 3 56.547
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 3 1 3 2 3 56.857
Support Satisfaction13 4 4 2 3 57.007
Support Improvement13 4 2 2 1 4 56.927
Company Loyalty12 1 1 1 1 1 2 5 96.758
Open Source Interest13 4 1 1 3 1 1 2 04.155

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 17.69%
System Installed on time?13 1292.31%

Average Collection size: 16559

TypeCount
Public9
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for LibraryWorld in 2009

1 Responses for LibraryWorld in 2008

0 Responses for LibraryWorld in 2007

2016 : gen: 6.50 company 6.31 loyalty 5.00 support 5.81

2015 : gen: 6.50 company 6.32 loyalty 6.60 support 6.42

2014 : gen: 6.50 company 6.71 loyalty 6.11 support 6.47

2013 : gen: 7.20 company 7.45 loyalty 6.95 support 6.95

2012 : gen: 6.67 company 7.06 loyalty 6.50 support 6.67

2011 : gen: 7.36 company 7.55 loyalty 7.55 support 7.64

2010 : gen: 6.54 company 6.85 loyalty 6.75 support 7.00

Comments

The big plus with Library World is the low cost. Given the cost, it meets our needs remarkably well. There are features available from more expensive systems that would be nice, but are not essential. Some reports can be cumbersome to run. Public search defaults could be easily improved. Labeling of overdue emails could be better so patrons recognize them and don't delete. (Library type: Public; collection size: small; ils satisfaction: 6)

Library World is very affordable for our tiny library. It does the job effectively and efficiently on a daily basis. However, it has NO intelligence for misspellings, giving reports, or adding a new record with multiple options. Switching between screens takes thoughtful steps. For reporting, I have to do a lot of manual copying and pasting to get what I need for Annual reports. (Library type: Public; collection size: very small; ils satisfaction: 5)

We stopped using Library World's customer service almost immediately. Questions were answered poorly, if at all, and when I asked about difficulties with importing, I was told that "other libraries were able to do it," and that was the end of the conversation. I eventually hand-entered each item. While that may have been necessary anyway, it took many hours. I am the only employee, so much was done on evenings and weekends without pay. We were unable (and still are unable) to consider another system sue to time and budget issues. I left the customer service question at a 5 because I haven't called them for so long. (Library type: Public; collection size: very small; ils satisfaction: 7)

have signed contract for new ILS in 2017 (Library type: Academic; collection size: small; ils satisfaction: 3)

It's a great ILS for smaller libraries. It's a SaaS system, and we've never had an unplanned outage. The circulation & cataloging modules work well. The serials...not so much. There isn't an acquisitions module, nor one for e-resources. However, it fits our collection & the users seem to like the interface. Overall, it's very easy to use & maintain. (Library type: Special; collection size: small; ils satisfaction: 8)

ILS