Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Library.Solution


2017 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction69 4 2 9 3 8 8 16 19 96.788
ILS Functionality69 2 3 7 8 5 14 20 10 86.657
Print Functionality69 1 1 6 3 4 7 7 20 20 87.008
Electronic Functionality68 3 2 6 3 4 7 7 9 19 8 85.937
Company Satisfaction68 1 2 7 4 6 9 17 22 97.188
Support Satisfaction69 2 1 7 4 4 9 15 27 97.328
Support Improvement67 1 3 1 7 14 7 8 13 13 56.377
Company Loyalty68 4 2 1 3 7 6 3 8 13 21 96.448
Open Source Interest69 23 7 10 2 9 6 4 4 1 3 02.702

CategoryTotalYespercent
Considering new ILS69 2028.99%
Considering new Interface69 68.70%
System Installed on time?69 6492.75%

Average Collection size: 147696

TypeCount
Public47
Academic8
School5
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00040
[3] 100,001-250,00018
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Library.SolutionallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS967.18 96.3330567.2997.110127.580
ILSFunctionality967.21 96.7830567.3697.220127.170
PrintFunctionality967.30 97.0030567.1897.440127.670
ElectronicFunctionality956.23 95.2230556.6096.110126.330
SatisfactionCustomerSupport937.59 86.8830547.6797.220128.080
CompanyLoyalty916.73 96.7830536.6297.000107.600



2016 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction96 1 1 2 1 4 5 11 17 31 23 87.188
ILS Functionality96 1 2 7 3 11 20 33 19 87.218
Print Functionality96 2 1 1 5 3 8 21 28 27 87.308
Electronic Functionality95 2 3 2 3 5 15 11 27 17 10 76.237
Company Satisfaction95 2 1 2 8 7 15 32 28 87.458
Support Satisfaction93 1 2 3 6 8 14 19 40 97.598
Support Improvement94 1 11 27 7 16 16 16 56.447
Company Loyalty91 3 3 2 3 8 8 5 10 17 32 96.738
Open Source Interest94 31 10 12 8 10 7 5 2 6 3 02.682

CategoryTotalYespercent
Considering new ILS98 1212.24%
Considering new Interface98 99.18%
System Installed on time?98 8990.82%

Average Collection size: 134749

TypeCount
Public66
Academic13
School12
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00056
[3] 100,001-250,00027
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 2 2 2 3 5 10 25 26 27 97.218
ILS Functionality102 1 3 3 2 5 14 16 37 21 87.168
Print Functionality102 1 1 4 3 9 13 38 33 87.678
Electronic Functionality99 1 3 6 13 8 24 26 18 86.897
Company Satisfaction102 1 1 1 1 4 3 4 19 33 35 97.588
Support Satisfaction102 3 2 4 2 5 13 35 38 97.668
Support Improvement99 3 1 1 7 20 9 13 18 27 96.727
Company Loyalty101 5 1 2 2 5 8 7 11 31 29 86.928
Open Source Interest102 35 12 12 3 9 9 7 4 1 10 02.882

CategoryTotalYespercent
Considering new ILS104 1918.27%
Considering new Interface104 76.73%
System Installed on time?104 9894.23%

Average Collection size: 180187

TypeCount
Public72
Academic11
School13
Consortium1
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00028
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction92 1 1 4 7 10 26 25 18 77.177
ILS Functionality91 2 4 3 5 10 22 32 13 87.037
Print Functionality91 5 5 9 25 22 25 77.428
Electronic Functionality90 1 3 6 4 3 20 19 24 10 86.577
Company Satisfaction91 2 1 3 4 8 21 26 26 87.438
Support Satisfaction91 1 1 3 2 3 6 14 28 33 97.588
Support Improvement87 1 1 1 5 21 5 15 20 18 56.767
Company Loyalty90 2 2 1 1 6 6 5 12 23 32 97.198
Open Source Interest90 33 17 13 1 11 4 6 2 3 02.081

CategoryTotalYespercent
Considering new ILS93 99.68%
Considering new Interface93 66.45%
System Installed on time?93 8692.47%

Average Collection size: 140836

TypeCount
Public65
Academic11
School12
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00053
[3] 100,001-250,00023
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction69 1 1 2 2 6 8 16 13 20 97.107
ILS Functionality69 2 1 4 7 8 11 23 13 87.018
Print Functionality69 2 1 3 5 7 12 20 19 87.208
Electronic Functionality68 5 1 1 2 8 8 8 12 14 9 85.977
Company Satisfaction69 1 2 3 4 6 11 24 18 87.338
Support Satisfaction68 1 1 7 7 11 13 28 97.568
Support Improvement66 1 1 3 18 7 6 12 18 56.807
Company Loyalty66 3 2 1 1 6 10 6 10 27 97.008
Open Source Interest67 32 1 7 6 2 13 2 2 2 02.242

CategoryTotalYespercent
Considering new ILS70 1014.29%
Considering new Interface70 34.29%
System Installed on time?70 6998.57%

Average Collection size: 156324

TypeCount
Public53
Academic4
School7
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00040
[3] 100,001-250,00014
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction106 2 1 5 1 5 8 17 34 33 87.388
ILS Functionality105 2 1 2 5 3 8 24 36 24 87.268
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction105 1 1 1 5 4 9 10 33 41 97.648
Support Satisfaction106 1 1 2 2 3 9 10 34 44 97.748
Support Improvement105 1 1 2 26 8 17 17 33 97.047
Company Loyalty106 10 4 2 4 5 9 13 13 46 96.778
Open Source Interest105 37 11 11 11 8 10 6 4 7 02.662

CategoryTotalYespercent
Considering new ILS110 1412.73%
Considering new Interface110 65.45%
System Installed on time?110 10393.64%

Average Collection size: 162637

TypeCount
Public85
Academic10
School10
Consortium1
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00053
[3] 100,001-250,00030
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 2 3 3 5 12 33 31 41 97.468
ILS Functionality128 3 4 9 11 31 46 24 87.328
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 1 2 10 11 24 34 46 97.578
Support Satisfaction130 2 4 3 8 11 20 34 48 97.528
Support Improvement129 3 2 3 8 22 9 21 24 37 96.837
Company Loyalty129 5 4 4 4 3 9 7 12 25 56 97.068
Open Source Interest128 37 11 20 12 10 11 10 8 2 7 02.952

CategoryTotalYespercent
Considering new ILS132 2015.15%
Considering new Interface132 75.30%
System Installed on time?132 12796.21%

Average Collection size: 135321

TypeCount
Public100
Academic11
School8
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00070
[3] 100,001-250,00040
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction103 1 7 6 6 7 21 31 24 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction102 1 4 1 4 9 4 21 29 29 87.238
Support Satisfaction103 2 2 2 7 2 11 18 19 40 97.328
Support Improvement100 4 1 5 3 4 24 10 11 22 16 56.136
Company Loyalty103 6 3 8 1 1 7 3 12 16 46 96.848
Open Source Interest102 34 9 15 10 3 14 4 4 1 8 02.772

CategoryTotalYespercent
Considering new ILS105 1514.29%
Considering new Interface105 87.62%
System Installed on time?105 9388.57%

Average Collection size: 99085

TypeCount
Public80
Academic10
School10
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00056
[3] 100,001-250,00019
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 2 4 3 6 4 45 26 19 77.067
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 2 6 4 2 7 25 33 30 87.278
Support Satisfaction110 1 1 4 3 1 5 12 20 31 32 97.238
Support Improvement104 3 2 2 3 6 26 6 19 20 17 56.267
Company Loyalty109 4 3 6 1 1 12 4 15 22 41 96.948
Open Source Interest110 24 17 11 7 9 16 9 8 4 5 03.303

CategoryTotalYespercent
Considering new ILS115 108.70%
Considering new Interface115 108.70%
System Installed on time?115 9784.35%





2008 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 3 2 4 6 7 8 97.208
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction30 2 5 1 3 11 8 87.338
Support Satisfaction29 1 2 1 3 8 8 6 77.077
Support Improvement0 not applicable
Company Loyalty30 1 1 4 2 3 5 14 97.508
Open Source Interest30 7 5 4 3 5 3 2 1 03.002

CategoryTotalYespercent
Considering new ILS30 13.33%
Considering new Interface30 310.00%
System Installed on time?30 30100.00%





2007 Survey Results
Product: Library.Solution Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 4 4 15 12 8 77.167
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 1 1 6 6 3 16 18 15 87.058
Support Satisfaction66 1 1 1 2 2 8 4 16 15 16 76.927
Support Improvement0 not applicable
Company Loyalty65 2 3 2 2 1 5 6 7 20 17 86.778
Open Source Interest64 13 9 10 5 6 12 2 4 3 03.003

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 69.09%
System Installed on time?66 11.52%




2017 : gen: 6.78 company 7.18 loyalty 6.44 support 7.32

2016 : gen: 7.18 company 7.45 loyalty 6.73 support 7.59

2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66

2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58

2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56

2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74

2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52

2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32

2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23

2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07

2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92

Comments

Vendor works well with us to resolve problems or respond to requests (Library type: School; collection size: very small; ils satisfaction: 8)

We are very satisfied with TLC, which works well with our small collection size. Thanks to the input of my former colleague, TLC improved the system's functionality to assist us in better cataloguing the collection. (Library type: Museum; collection size: small; ils satisfaction: 9)

In the next year we plan to transition from hosting TLC's LS2Staff ourselves to having TLC host the ILS for us. (Library type: Public; collection size: small; ils satisfaction: 8)

The two open source ILS options reflect possible consortium participation. (Library type: Public; collection size: medium; ils satisfaction: 8)

I attempted to lead a switch away from TLC but the County at large voted to not change despite a grant being won for costs. People here just don't want to re-learn even if they are being given free access to a better system with lower costs and better service. Fear of change and resistance to training, fear of data loss etc. Really sad. The ability to share resources throughout the county is too valuable to give up by moving my library to it's own system. (Library type: Public; collection size: small; ils satisfaction: 0)

I've only been director here for 3 months and do not know the answer to most of these questions. (Library type: Public; collection size: small; ils satisfaction: 2)

We are very impressed with TLC. It has many reports available and is easy to use. It has much improved interfaces. 3rd party integration could be better. (Library type: Public; collection size: small; ils satisfaction: 8)

We recently had a technical problem that took several weeks to be remedied. We eventually got someone from TLC who was more technologically trained and who followed up with phone calls. We don't have IT personnel on staff so it can be frustrating. It's also why we would not be likely to go with open sources - no trained staff. (Library type: Public; collection size: small; ils satisfaction: 6)

A very reliable company that's in touch with its customers. Particularly valuable to those libraries who cannot afford a systems librarian. (Library type: Academic; collection size: medium; ils satisfaction: 8)

Have aquired EBSCO Discovery Services but have not implemented it live on our site to date. (Library type: Public; collection size: medium; ils satisfaction: 8)

We have been very happy with TLC since we migrated to them in 2008. We are especially looking forward to their new cataloging module. We like Ebsco's Discovery, but found setup to be a bit complicated. But the support team at Ebsco helped us figure it out! (Library type: School; collection size: medium; ils satisfaction: 9)

The current ILS is obviously more appropriate for public library implementation rather than academic. (Library type: Academic; collection size: medium; ils satisfaction: 2)

[...] (Library type: Public; collection size: medium; ils satisfaction: 8)

Our IT department and Technical Services has discussed looking at some alternate ILS systems but as yet, we have not researched any products seriously. We have had our current ILS since we first automated in 1997. It seems that the [...] has grown along with Library Corporation over the years and their upgrades and implementations have sufficiently occurred with our need. (Library type: Public; collection size: medium; ils satisfaction: 8)

I am happy with TLC at time time and will not be making any changes. Thanks. (Library type: Public; collection size: medium; ils satisfaction: 8)

I am no automated (Library type: Public; collection size: very small)

TLC is great. We are considering going to Evergreen. (Library type: Public; collection size: small; ils satisfaction: 8)

Library Corporation continues to offer a high level of service and support that is responsive and timely. Very happy with our relationship with this vendor. (Library type: Academic; collection size: small; ils satisfaction: 8)

The customer service of TLC is top-notch. All TLC employees are immersed in serving their clients' needs. TLC primarily serves public and school libraries, so much of their development focus is for these institutions; that said, they are responsive to the needs of academic libraries. (Library type: Academic; collection size: medium; ils satisfaction: 9)

ILS