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Statistical Report for Koha -- Prosentient Systems


2018 Survey Results
Product: Koha -- Prosentient Systems Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 2 4 97.639
ILS Functionality8 1 2 1 3 1 87.138
Print Functionality7 1 2 2 2 66.578
Electronic Functionality8 1 1 1 2 1 1 1 65.386
Company Satisfaction8 1 1 2 4 98.009
Support Satisfaction8 1 1 2 4 97.639
Support Improvement8 1 2 2 3 96.387
Company Loyalty8 2 2 4 97.759
Open Source Interest7 1 1 5 97.579

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 787.50%

Average Collection size: 8614

TypeCount
Public0
Academic1
School0
Consortium0
Special3

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- Prosentient Systems Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 1 2 2 6 3 87.578
ILS Functionality14 1 3 1 6 3 87.438
Print Functionality13 1 2 7 3 87.698
Electronic Functionality13 2 2 2 4 3 85.778
Company Satisfaction14 2 1 5 6 98.078
Support Satisfaction14 2 1 5 6 98.078
Support Improvement14 1 2 4 1 2 4 66.937
Company Loyalty14 1 1 3 2 7 97.869
Open Source Interest14 3 1 1 1 1 7 96.299

CategoryTotalYespercent
Considering new ILS14 00.00%
Considering new Interface14 17.14%
System Installed on time?14 14100.00%

Average Collection size: 12022

TypeCount
Public0
Academic1
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Koha -- Prosentient SystemsallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS2 00000000
ILSFunctionality2 00000000
PrintFunctionality2 00000000
ElectronicFunctionality2 00000000
SatisfactionCustomerSupport2 00000000
CompanyLoyalty2 00000000


2 Responses for Koha -- Prosentient Systems in 2016

0 Responses for Koha -- Prosentient Systems in 2015

2 Responses for Koha -- Prosentient Systems in 2014


2013 Survey Results
Product: Koha -- Prosentient Systems Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 1 3 78.008
ILS Functionality7 1 3 1 2 77.577
Print Functionality7 1 4 2 88.008
Electronic Functionality6 1 1 2 1 1 66.336
Company Satisfaction7 1 2 1 3 97.868
Support Satisfaction7 1 1 1 1 3 97.578
Support Improvement7 1 3 2 1 55.575
Company Loyalty7 3 2 2 77.868
Open Source Interest7 1 2 4 97.869

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 342.86%
System Installed on time?7 685.71%

Average Collection size: 159724

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


4 Responses for Koha -- Prosentient Systems in 2012

3 Responses for Koha -- Prosentient Systems in 2011

2 Responses for Koha -- Prosentient Systems in 2010

0 Responses for Koha -- Prosentient Systems in 2009

0 Responses for Koha -- Prosentient Systems in 2008

0 Responses for Koha -- Prosentient Systems in 2007

2018 : gen: 7.63 company 8.00 loyalty 7.75 support 7.63

2017 : gen: 7.57 company 8.07 loyalty 7.86 support 8.07

2013 : gen: 8.00 company 7.86 loyalty 7.86 support 7.57

Comments

Excellent service over several years from the support company that manages our ILS. Only a few irritants with Koha, otherwise it performs exceptionally well. (Library type: Medical; collection size: very small; ils satisfaction: 7)

ILS