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Statistical Report for Koha -- PTFS Europe


2019 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 3 4 98.009
ILS Functionality8 1 1 3 3 87.508
Print Functionality8 1 2 5 98.259
Electronic Functionality8 1 1 1 3 2 87.138
Company Satisfaction8 1 3 4 98.009
Support Satisfaction8 1 2 2 3 97.638
Support Improvement8 2 3 2 1 55.385
Company Loyalty7 1 1 2 3 97.298
Open Source Interest8 1 1 6 98.639

CategoryTotalYespercent
Considering new ILS8 112.50%
Considering new Interface8 112.50%
System Installed on time?8 787.50%

Average Collection size: 180616

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 4 4 10 98.219
ILS Functionality19 7 5 7 78.008
Print Functionality18 3 2 5 8 98.008
Electronic Functionality18 4 2 6 2 4 77.007
Company Satisfaction18 2 4 12 98.569
Support Satisfaction19 2 1 5 11 98.329
Support Improvement19 1 7 1 2 2 6 56.747
Company Loyalty19 1 1 1 3 13 98.269
Open Source Interest16 1 1 1 1 12 98.009

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 19100.00%

Average Collection size: 90731

TypeCount
Public4
Academic4
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00010
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 1 10 5 2 77.327
ILS Functionality18 2 3 7 6 76.947
Print Functionality19 1 3 5 7 3 87.378
Electronic Functionality19 2 1 2 6 6 1 1 65.956
Company Satisfaction19 1 1 3 3 7 4 87.378
Support Satisfaction19 1 3 6 6 3 77.327
Support Improvement16 1 1 8 2 2 1 1 55.635
Company Loyalty18 1 2 2 4 4 5 96.948
Open Source Interest16 2 1 2 2 1 8 97.449

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 1894.74%

Average Collection size: 113788

TypeCount
Public2
Academic6
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Koha -- PTFS EuropeallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS67.83 01000000
ILSFunctionality67.33 01000000
PrintFunctionality67.83 01000000
ElectronicFunctionality56.40 01000000
SatisfactionCustomerSupport68.17 01000000
CompanyLoyalty68.17 01000000



2016 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 87.838
ILS Functionality6 1 2 3 87.338
Print Functionality6 1 1 2 2 87.838
Electronic Functionality5 2 2 1 56.407
Company Satisfaction6 1 4 1 88.008
Support Satisfaction6 5 1 88.178
Support Improvement6 3 1 2 56.176
Company Loyalty6 1 3 2 88.178
Open Source Interest6 1 3 2 87.008

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 116.67%
System Installed on time?6 466.67%

Average Collection size: 92333

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 2 2 77.868
ILS Functionality7 1 1 2 3 87.007
Print Functionality6 2 3 1 87.838
Electronic Functionality7 1 2 4 86.298
Company Satisfaction7 1 1 4 1 87.718
Support Satisfaction7 1 4 2 87.868
Support Improvement6 3 2 1 56.678
Company Loyalty7 1 2 4 98.009
Open Source Interest6 1 5 98.839

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 114.29%
System Installed on time?7 685.71%

Average Collection size: 385872

TypeCount
Public0
Academic0
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Koha -- PTFS Europe in 2014


2013 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 1 2 1 86.838
ILS Functionality6 1 1 3 1 86.678
Print Functionality6 1 1 3 1 86.678
Electronic Functionality6 1 2 1 1 1 23.835
Company Satisfaction6 1 1 3 1 86.838
Support Satisfaction6 1 1 1 1 2 96.838
Support Improvement6 1 1 1 2 1 86.008
Company Loyalty6 1 1 1 3 96.679
Open Source Interest5 1 1 3 97.009

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 466.67%

Average Collection size: 315000

TypeCount
Public0
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- PTFS Europe in 2012

4 Responses for Koha -- PTFS Europe in 2011


2010 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 3 2 76.867
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 1 3 97.578
Support Satisfaction7 1 1 2 3 97.578
Support Improvement7 1 1 2 1 2 77.007
Company Loyalty7 1 1 1 4 97.719
Open Source Interest7 7 99.009

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 342.86%
System Installed on time?7 685.71%

Average Collection size: 187193

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Koha -- PTFS Europe in 2009

0 Responses for Koha -- PTFS Europe in 2008

0 Responses for Koha -- PTFS Europe in 2007

2019 : gen: 8.00 company 8.00 loyalty 7.29 support 7.63

2018 : gen: 8.21 company 8.56 loyalty 8.26 support 8.32

2017 : gen: 7.32 company 7.37 loyalty 6.94 support 7.32

2016 : gen: 7.83 company 8.00 loyalty 8.17 support 8.17

2015 : gen: 7.86 company 7.71 loyalty 8.00 support 7.86

2013 : gen: 6.83 company 6.83 loyalty 6.67 support 6.83

2010 : gen: 6.86 company 7.57 loyalty 7.71 support 7.57

Comments

I have filled int his survey. Our Systems Support Librarian will review the database entry. (Library type: Academic; collection size: medium; ils satisfaction: 8)

We were one of the first libraries to use Koha through our present company and now lots of much bigger company and university libraries are using it. We have felt this year that maybe our needs aren't being taken into consideration as much as before. Also I think the company will need to engage more staff in order to develop new products and ensure when they are released that they work properly. (Library type: Medical; collection size: small; ils satisfaction: 8)

ILS