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Statistical Report for Koha -- ByWater Solutions


2017 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction126 1 3 3 5 31 38 45 97.828
ILS Functionality125 1 4 5 11 34 41 29 87.498
Print Functionality126 1 1 1 3 8 21 50 41 87.838
Electronic Functionality119 2 2 5 2 2 17 21 22 31 15 86.507
Company Satisfaction125 1 1 1 4 7 20 34 57 97.968
Support Satisfaction125 1 1 1 5 7 21 23 66 98.009
Support Improvement120 1 2 6 29 10 13 24 35 96.947
Company Loyalty123 4 4 7 6 17 20 65 97.679
Open Source Interest112 8 1 4 1 2 5 6 85 97.889

CategoryTotalYespercent
Considering new ILS128 64.69%
Considering new Interface128 1410.94%
System Installed on time?128 12194.53%

Average Collection size: 95629

TypeCount
Public49
Academic27
School6
Consortium3
Special1

Size CategoryCount
[1] Under 10,00012
[2] 10,001-100,00081
[3] 100,001-250,00024
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Koha -- ByWater SolutionsallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1247.74 277.7410657.8987.25041
ILSFunctionality1247.44 277.3710657.6286.25041
PrintFunctionality1247.61 277.9610657.4987.75041
ElectronicFunctionality1206.17 275.8110626.3286.38041
SatisfactionCustomerSupport1217.90 277.8110628.0088.13041
CompanyLoyalty1207.78 268.0410647.6488.25041



2016 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction124 1 1 1 4 8 25 47 37 87.748
ILS Functionality124 2 2 2 3 10 32 52 21 87.448
Print Functionality124 3 1 1 1 2 6 28 45 37 87.618
Electronic Functionality120 9 3 8 5 8 18 24 30 15 86.177
Company Satisfaction124 1 1 1 2 1 10 15 37 56 97.948
Support Satisfaction121 1 1 2 4 9 11 41 52 97.908
Support Improvement110 2 3 29 6 18 21 31 97.007
Company Loyalty120 1 1 1 4 8 6 14 28 57 97.788
Open Source Interest109 8 1 1 1 4 4 1 4 8 77 97.649

CategoryTotalYespercent
Considering new ILS125 32.40%
Considering new Interface125 108.00%
System Installed on time?125 12096.00%

Average Collection size: 85491

TypeCount
Public75
Academic28
School4
Consortium1
Special2

Size CategoryCount
[1] Under 10,00016
[2] 10,001-100,00080
[3] 100,001-250,00022
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction152 3 2 1 2 7 11 33 50 43 87.438
ILS Functionality152 1 1 2 3 4 5 17 37 59 23 87.208
Print Functionality150 2 2 2 4 1 5 4 22 56 52 87.618
Electronic Functionality140 8 2 2 4 7 14 22 27 34 20 86.357
Company Satisfaction152 3 2 1 3 2 4 12 18 44 63 97.628
Support Satisfaction149 2 1 2 4 7 11 21 36 65 97.708
Support Improvement145 2 1 9 36 9 12 21 55 97.038
Company Loyalty146 7 2 4 5 8 11 10 32 67 97.348
Open Source Interest130 10 3 2 7 4 2 3 11 88 97.469

CategoryTotalYespercent
Considering new ILS155 53.23%
Considering new Interface155 1610.32%
System Installed on time?155 14996.13%

Average Collection size: 101914

TypeCount
Public91
Academic32
School6
Consortium6
Special3

Size CategoryCount
[1] Under 10,00012
[2] 10,001-100,000100
[3] 100,001-250,00023
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction116 1 1 1 9 12 30 39 23 87.348
ILS Functionality116 3 1 2 6 18 31 35 20 87.177
Print Functionality115 1 1 6 9 20 47 31 87.698
Electronic Functionality112 3 4 2 4 3 11 14 31 28 12 76.437
Company Satisfaction116 1 2 3 6 8 23 30 43 97.618
Support Satisfaction115 1 1 1 2 6 12 21 25 46 97.638
Support Improvement110 1 1 3 9 24 9 16 16 31 96.737
Company Loyalty111 1 3 1 3 6 10 8 9 23 47 97.268
Open Source Interest101 6 1 2 2 1 5 1 4 12 67 97.659

CategoryTotalYespercent
Considering new ILS119 75.88%
Considering new Interface119 1210.08%
System Installed on time?119 10991.60%

Average Collection size: 97617

TypeCount
Public73
Academic21
School4
Consortium5
Special1

Size CategoryCount
[1] Under 10,00014
[2] 10,001-100,00072
[3] 100,001-250,00017
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2013 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction89 1 1 2 3 8 19 27 28 97.618
ILS Functionality89 1 1 2 4 9 29 25 18 77.297
Print Functionality89 1 2 1 2 3 15 32 33 97.848
Electronic Functionality85 3 3 2 1 3 10 12 17 20 14 86.467
Company Satisfaction89 1 1 2 1 3 5 10 25 41 97.838
Support Satisfaction88 1 2 1 1 4 3 10 24 42 97.848
Support Improvement82 1 1 1 13 8 11 19 28 97.308
Company Loyalty88 4 2 2 1 7 1 9 14 48 97.489
Open Source Interest78 2 1 1 1 1 6 2 2 62 98.009

CategoryTotalYespercent
Considering new ILS91 33.30%
Considering new Interface91 77.69%
System Installed on time?91 8694.51%

Average Collection size: 100698

TypeCount
Public53
Academic21
School3
Consortium2
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00057
[3] 100,001-250,00016
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction63 1 1 5 14 25 17 87.788
ILS Functionality63 1 1 2 4 18 27 10 87.488
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction63 1 1 1 2 12 11 35 98.119
Support Satisfaction63 1 1 2 14 12 33 98.059
Support Improvement59 1 2 4 5 5 6 13 23 97.278
Company Loyalty61 2 2 2 2 8 8 37 98.029
Open Source Interest57 2 1 2 2 3 2 45 98.219

CategoryTotalYespercent
Considering new ILS65 00.00%
Considering new Interface65 11.54%
System Installed on time?65 5990.77%

Average Collection size: 148035

TypeCount
Public40
Academic11
School3
Consortium2
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00044
[3] 100,001-250,0009
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2011 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 3 3 13 23 15 87.618
ILS Functionality59 1 1 3 9 17 17 11 77.257
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction59 2 1 1 8 18 29 98.078
Support Satisfaction59 1 2 3 7 11 35 98.179
Support Improvement56 1 11 6 4 9 25 97.438
Company Loyalty59 2 2 2 3 3 9 38 97.989
Open Source Interest49 2 1 1 2 2 3 38 98.069

CategoryTotalYespercent
Considering new ILS62 00.00%
Considering new Interface62 58.06%
System Installed on time?62 5995.16%

Average Collection size: 104566

TypeCount
Public42
Academic7
School3
Consortium2
Special2

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00034
[3] 100,001-250,0008
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 2 12 8 14 97.868
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 4 14 19 98.419
Support Satisfaction36 3 14 19 98.449
Support Improvement37 1 3 10 23 98.469
Company Loyalty37 2 6 29 98.739
Open Source Interest37 37 99.009

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 12.50%
System Installed on time?40 3690.00%

Average Collection size: 57706

TypeCount
Public26
Academic8
School1
Consortium1
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00028
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- ByWater Solutions in 2009

0 Responses for Koha -- ByWater Solutions in 2008

0 Responses for Koha -- ByWater Solutions in 2007

2017 : gen: 7.82 company 7.96 loyalty 7.67 support 8.00

2016 : gen: 7.74 company 7.94 loyalty 7.78 support 7.90

2015 : gen: 7.43 company 7.62 loyalty 7.34 support 7.70

2014 : gen: 7.34 company 7.61 loyalty 7.26 support 7.63

2013 : gen: 7.61 company 7.83 loyalty 7.48 support 7.84

2012 : gen: 7.78 company 8.11 loyalty 8.02 support 8.05

2011 : gen: 7.61 company 8.07 loyalty 7.98 support 8.17

2010 : gen: 7.86 company 8.41 loyalty 8.73 support 8.44

Comments

We are very pleased with the customer service from Bywater Solutions, who hosts our Koha ILS. They are very responsive to issues and work hard to alleviate problems that arise. There are some problems with the Koha acquisitions module since some vendors do not provide EDI interface with Koha yet. It is interesting to work with a community of people worldwide who are dedicated to improving the product. (Library type: Public; collection size: medium; ils satisfaction: 7)

We migrated to Koha, hosted by Bywater Solutions and have been very please with the change from our previous ILS, Sirsi Dynix Symphony. Implementation and support have been excellent, with follow up on any unresolved issues consistently done. (Library type: Academic; collection size: medium; ils satisfaction: 8)

Bywater Solutions Koha is a great company that is always keeping their product on the cutting edge of ILS technology. Nothing stagnant about Bywater Solutions Koha and what they offer. (Library type: Public; collection size: medium; ils satisfaction: 9)

We are very happy with Koha and pleased with Bywater Solutions support. (Library type: Public; collection size: small; ils satisfaction: 9)

We have used open source (Koha) since 2009 starting with Liblime as our support vendor. We switched to Bywater Solutions in 2012 and have been very happy with them. (Library type: Public; collection size: medium; ils satisfaction: 7)

The transition from Horizon to Bywater has been painful, even three years later. Bywater's KOHA is riddled with bugs and inefficient processes. New versions are released periodically, but most problems need to be funded by subscribers. Bywater is understaffed, and seems poorly managed. Once, they turned off access to our 1,100 student middle school because they thought someone there caused a problem. They did not notify the school or the school librarian. (Library type: School; collection size: very small; ils satisfaction: 1)

We are curious about FOLIO -- but, as with Kuali OLE before, FOLIO is not ready and there is no network of proven support companies, though eventually EBSCO will be one such support provider, presumably also in Italy. (Library type: Academic; collection size: medium; ils satisfaction: 8)

48,903 (Library type: Academic; collection size: small; ils satisfaction: 3)

We are a completely open source library and are finding open source options to be very effective and cost efficient. The support we receive from ByWater Solutions is superior to any other company I've ever worked with before. They are truly in a class by themselves. (Library type: Theology; collection size: medium; ils satisfaction: 9)

ByWater Solutions is hosting Koha for us. They have been incredibly responsive to requests for support and customization. (Library type: Public; collection size: medium; ils satisfaction: 8)

It's great that we are able to customize the system. The only downside is that we also need to have the time and the knowledge to do so. It's also great that we own our data. For the most part, technical support has been good. But since we do a lot of customization, we've found some bugs in our open source system. So waiting for bug fixes has negatively influenced our support experiences. (Library type: Law; collection size: medium; ils satisfaction: 7)

Bywater is an excellent company to work with! (Library type: Public; collection size: medium; ils satisfaction: 9)

ByWater support has been great. Koha itself has been a bit of a challenge. (Library type: Public; collection size: small; ils satisfaction: 7)

Koha is very adaptable to our needs within our library. As a member of a consortium, we are able to readily share our items efficiently, as well as obtain many items which were previously out of reach for our customers. (Library type: Public; collection size: small; ils satisfaction: 9)

We have just migrated to Koha, supported by Bywater Solutions. We are therefore still getting used to the system. Ebsco Discovery in particular needs more attention from us. We have access to Novelist K-8 right in our OPAC, AND WE LOVE IT; so do our students. I would make the switch just for that, if it came to it. There have been significant gains in terms of getting an acquisitions module, and in terms of being able to control the cataloging process. We have yet to explore the Authorities module. We'd like to see more thought about the needs of children, but of course we were aware going into this that we were part of a tiny minority within the Koha community. It's a really different experience getting support from a small company like Bywater as opposed to a giant like Follett. Both upsides and downsides to it, of course. In general, I would totally recommend the system and support company. But there is a piece of it that is more labor intensive... so some really strapped smaller libraries with staffing issues may not be able to deal with the demands. (Library type: School; collection size: small; ils satisfaction: 8)

ByWater has been great to work with. They know the product and their support process, while a little informal at times, is highly effective. After 5 years with ByWater supporting our local Koha server, we moved it to their cloud-based hosting service this year to save on hardware upgrade costs. The transition was very smooth and we are quite pleased. (Library type: Public; collection size: medium; ils satisfaction: 8)

Bywater does a good job as does [...] , the local subdivision of the [...] which manages our Koha shared catalog. Not perfect, but effective and economical for a small rural library. Saves us thousands of dollars every year. [...] (Library type: Public; collection size: small; ils satisfaction: 7)

We actually used ByWater Solutions to assist us in converting our records to the MARC format and they also did the data migration; which helped a great deal because they can "express" it to the IT Staff. Our Internal IT department supported most of our issues, but they dialogued closely with ByWater Solutions on the IT related issues. (Library type: Academic; collection size: small; ils satisfaction: 8)

KOHA and BYWATER Solutions are a great resource for us... High marks for continuous improvement and great pricing... (Library type: Public; collection size: medium; ils satisfaction: 9)

We currently use KOHA. We left SirsiDynix because of the dollar amount, the functionality, and support. Bywater Solutions has been a great help. They are open to changes and have worked with us to implement ideas. The OPAC is responsive and used often. We are going to be making some amendments to it this year. Our IT Administrator has been able to amend it to include a slideshow, lists, etc. We've even connected it to our virtual library (www.huntsvillelibrary.ca) via eSolutions and update the slideshow that path. A challenge is that they are a U.S. company and the dollar is flexible. They were open to renegotiation of the contract. Upgrades are always a challenge. I find that the 'notes' provided prior do not include all the changes. After updates staff always say 'hey - where did they go? why is it doing this now?' Occasionally the vendor is surprised (Library type: Public; collection size: medium; ils satisfaction: 8)

[...] has been slow but is undergoing a server upgrade soon which supposedly will make it speedier. The search function is poor. Even when putting in exact title, it may appear on page two or three of search. This is a major drawback. (Library type: School; collection size: small; ils satisfaction: 6)

The cost of hosting and support seems very high to us for the minimal service we need. We are already "saving" due to being part of a group purchase/support deal through a library consortium. If we decided to switch away from Open Source that would be the main reason. Perhaps you should include questions about cost / cost range in your surveys? (Library type: Public; collection size: small; ils satisfaction: 8)

We have been happy with ByWater Solutions and Koha for over 5 years now. (Library type: Medical; collection size: medium; ils satisfaction: 8)

We are very happy with Koha and with Bywater. We do regret that we no longer have a "claims returned" process (Verso had a nice one). Nor do holds roll over automatically to the next person waiting. But for 99% of what we do Koha works perfectly and the support from Bywater has been exemplary. (Library type: Public; collection size: medium; ils satisfaction: 9)

The question "Has the customer support for this ILS gotten better or gotten worse in the last year?" has an answer with a worse/better range. I chose 5 because they seem to be about the same this year as last. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

[...] (Library type: Public; collection size: medium; ils satisfaction: 5)

I haven't been in this library for very long, so I don't know the answer regarding implementation of our current system, and there was not an option to answer N/A. Also, my library goes with what my consortium goes with. So, some of the other questions would have been answered as N/A also. And I don't know what discovery products are, and I don't know if we use an open source ILS. (Library type: Public; collection size: very small; ils satisfaction: 9)

The only difficulty I've had with Koha is doing inventory. I wish there was an easier way to go about it. (Library type: Academic; collection size: very small; ils satisfaction: 9)

the ils needs better Spanish reading interface and I would like greater discovery of e-resources and relevant events (Library type: Public; collection size: medium; ils satisfaction: 7)

ByWater Solutions' support is easy to use and truly supportive. (Library type: Academic; collection size: medium; ils satisfaction: 9)

We have been with our current system for just over a year. There are certain things that don't work quite the way we would like, but part of that is because we are using it as a consortium and have different policies from library to library. The rest is minor and fixes are being worked on. (Library type: ; collection size: medium; ils satisfaction: 7)

We are part of a Consortium and do not contract for our ILS on our own. (Library type: Public; collection size: small; ils satisfaction: 7)

I just became the librarian here in September so I do not know the answer to some of these questions, I am giving you my best guess! (Library type: Public; collection size: very small; ils satisfaction: 7)

We are a small library still being developed. In June of 2016 the library used an Excel spreadsheet. We chose an open source ILS because of cost and functionality. ByWater Solutions has been cognizant of our progress and worked with me at our pace. I am a solo librarian, some projects take me longer to complete. They have been amazing, patient and helpful. (Library type: Academic; collection size: very small; ils satisfaction: 9)

[...] (Library type: Special; collection size: very small; ils satisfaction: 7)

The only reason we're considering another ILS is because we'd like to join our statewide consortium - we love Koha! (Library type: Public; collection size: small; ils satisfaction: 9)

ByWater Solutions is not an ILS vendor but rather is a service company for Koha. (Library type: Public; collection size: medium; ils satisfaction: 9)

ILS