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Statistical Report for Infocentre

0 Responses for Infocentre in 2018

0 Responses for Infocentre in 2017

Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

InfocentreallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS3 20010000
ILSFunctionality3 20010000
PrintFunctionality3 20010000
ElectronicFunctionality3 20010000
SatisfactionCustomerSupport3 20010000
CompanyLoyalty3 20010000


3 Responses for Infocentre in 2016

4 Responses for Infocentre in 2015

2 Responses for Infocentre in 2014

4 Responses for Infocentre in 2013


2012 Survey Results
Product: Infocentre Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 3 3 1 1 23.383
ILS Functionality8 1 4 2 1 33.383
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 1 3 3 33.253
Support Satisfaction8 1 2 3 1 1 54.135
Support Improvement7 1 1 1 2 2 43.294
Company Loyalty8 5 1 2 00.880
Open Source Interest8 1 1 1 1 4 96.509

CategoryTotalYespercent
Considering new ILS8 787.50%
Considering new Interface8 00.00%
System Installed on time?8 787.50%

Average Collection size: 28695

TypeCount
Public6
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Infocentre Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 1 4 2 2 1 34.273
ILS Functionality11 1 1 2 3 1 1 2 44.454
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 1 3 1 2 1 2 34.364
Support Satisfaction11 1 1 1 1 3 1 2 1 54.825
Support Improvement11 2 1 6 1 1 54.185
Company Loyalty11 1 4 2 1 1 1 1 14.005
Open Source Interest9 1 1 1 4 1 1 54.895

CategoryTotalYespercent
Considering new ILS11 981.82%
Considering new Interface11 19.09%
System Installed on time?11 981.82%

Average Collection size: 25125

TypeCount
Public9
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00011
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Infocentre Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 1 1 1 3 1 2 2 3 34.435
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction14 1 1 1 2 2 2 2 3 84.936
Support Satisfaction14 1 1 1 3 3 2 3 55.506
Support Improvement14 1 2 1 6 1 1 1 1 55.145
Company Loyalty14 3 1 2 3 3 1 1 04.145
Open Source Interest13 1 1 3 3 1 2 1 1 45.155

CategoryTotalYespercent
Considering new ILS14 1071.43%
Considering new Interface14 00.00%
System Installed on time?14 1392.86%

Average Collection size: 25518

TypeCount
Public11
Academic1
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00014
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Infocentre Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 1 2 3 4 3 4 65.376
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction19 1 2 2 2 4 5 3 75.536
Support Satisfaction19 1 1 1 1 4 1 2 5 3 86.117
Support Improvement18 1 2 9 1 2 2 1 55.445
Company Loyalty19 2 2 1 1 3 1 4 4 1 75.116
Open Source Interest19 4 1 2 1 2 4 1 4 04.745

CategoryTotalYespercent
Considering new ILS20 945.00%
Considering new Interface20 15.00%
System Installed on time?20 1575.00%





2008 Survey Results
Product: Infocentre Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 2 6 3 2 2 55.265
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction19 4 1 2 6 2 2 2 55.005
Support Satisfaction19 1 3 1 1 4 3 2 2 2 55.265
Support Improvement0 not applicable
Company Loyalty18 3 4 3 3 1 1 2 1 23.893
Open Source Interest19 3 1 1 1 4 2 5 1 1 74.845

CategoryTotalYespercent
Considering new ILS19 947.37%
Considering new Interface19 00.00%
System Installed on time?19 1578.95%





2007 Survey Results
Product: Infocentre Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 4 3 1 4 1 2 24.805
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction26 2 1 1 4 3 4 5 3 3 64.695
Support Satisfaction26 1 2 1 1 7 1 7 3 3 55.857
Support Improvement0 not applicable
Company Loyalty26 3 2 2 4 1 7 2 3 2 54.275
Open Source Interest26 3 2 2 2 3 6 2 2 3 1 54.355

CategoryTotalYespercent
Considering new ILS26 519.23%
Considering new Interface26 00.00%
System Installed on time?26 13.85%




2012 : gen: 3.38 company 3.25 loyalty 0.88 support 4.13

2011 : gen: 4.27 company 4.36 loyalty 4.00 support 4.82

2010 : gen: 4.43 company 4.93 loyalty 4.14 support 5.50

2009 : gen: 5.37 company 5.53 loyalty 5.11 support 6.11

2008 : gen: 5.26 company 5.00 loyalty 3.89 support 5.26

2007 : gen: 4.80 company 4.69 loyalty 4.27 support 5.85

Comments

We will be implementing the Follett Destiny library system in December. (Library type: Academic; collection size: small; ils satisfaction: 3)

ILS