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Statistical Report for Horizon


2017 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 4 3 5 13 12 32 24 8 76.557
ILS Functionality101 6 4 6 13 15 31 24 2 76.247
Print Functionality101 1 4 10 10 24 31 21 87.278
Electronic Functionality99 3 8 13 9 8 19 14 16 8 1 54.625
Company Satisfaction101 5 2 7 8 9 25 36 9 86.757
Support Satisfaction99 1 5 2 2 8 10 23 27 21 86.987
Support Improvement100 2 1 2 6 7 36 10 17 11 8 55.705
Company Loyalty99 2 1 5 8 5 8 18 13 22 17 86.297
Open Source Interest100 21 15 11 7 12 11 8 6 6 3 03.263

CategoryTotalYespercent
Considering new ILS102 3231.37%
Considering new Interface102 1514.71%
System Installed on time?102 8987.25%

Average Collection size: 984029

TypeCount
Public55
Academic17
School1
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00026
[3] 100,001-250,00025
[4] 250,001-1,000,00037
[5] 1,000,001-10,000,0009
[6] over 10,000,0011


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

HorizonallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS976.76 136.7796.222237.04227.0096.56266.83
ILSFunctionality996.56 137.0895.332246.58226.7796.33267.00
PrintFunctionality997.49 137.6297.892247.38227.8296.56268.00
ElectronicFunctionality975.11 125.5094.112245.42224.7795.11266.50
SatisfactionCustomerSupport977.22 137.8586.252247.33227.5096.44267.33
CompanyLoyalty996.55 137.3195.332246.67226.8696.89267.67



2016 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction97 2 1 6 10 15 30 22 11 76.767
ILS Functionality99 2 6 2 14 13 33 21 8 76.567
Print Functionality99 1 2 6 7 26 36 21 87.498
Electronic Functionality97 4 5 7 16 3 12 14 21 9 6 75.116
Company Satisfaction98 3 7 5 17 22 27 17 87.017
Support Satisfaction97 1 1 2 3 8 9 21 28 24 87.228
Support Improvement99 2 1 2 4 7 23 20 13 14 13 56.066
Company Loyalty99 3 2 3 1 9 8 12 20 20 21 96.557
Open Source Interest95 28 12 13 3 7 7 10 8 5 2 02.992

CategoryTotalYespercent
Considering new ILS99 2828.28%
Considering new Interface99 1515.15%
System Installed on time?99 9191.92%

Average Collection size: 1123422

TypeCount
Public56
Academic24
School2
Consortium6
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00031
[3] 100,001-250,00019
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2015 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction108 1 3 7 7 13 21 28 22 6 76.237
ILS Functionality108 2 3 4 10 13 22 27 21 6 76.197
Print Functionality108 1 1 1 12 18 22 37 16 87.117
Electronic Functionality106 5 11 13 9 7 17 14 15 12 3 54.615
Company Satisfaction108 1 3 7 6 10 14 27 29 11 86.547
Support Satisfaction106 1 3 7 4 9 5 29 31 17 86.827
Support Improvement105 3 3 11 29 13 20 15 11 56.106
Company Loyalty108 6 3 10 1 5 8 13 21 18 23 96.137
Open Source Interest104 33 16 10 9 7 9 11 4 3 2 02.622

CategoryTotalYespercent
Considering new ILS109 3733.94%
Considering new Interface109 1816.51%
System Installed on time?109 9788.99%

Average Collection size: 479033

TypeCount
Public61
Academic30
School1
Consortium6
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00030
[3] 100,001-250,00026
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00014
[6] over 10,000,0010



2014 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction127 5 8 2 10 26 20 31 21 4 75.816
ILS Functionality127 4 7 10 15 21 19 31 19 1 75.556
Print Functionality127 2 1 1 3 10 10 15 28 40 17 86.787
Electronic Functionality125 9 13 17 13 19 17 16 9 10 2 44.034
Company Satisfaction127 1 6 4 3 11 25 15 23 27 12 86.046
Support Satisfaction126 2 4 2 5 7 16 11 30 35 14 86.457
Support Improvement127 3 4 4 4 15 42 16 14 14 11 55.505
Company Loyalty125 8 7 5 4 8 18 12 21 27 15 85.777
Open Source Interest127 30 12 13 10 18 16 8 11 2 7 03.343

CategoryTotalYespercent
Considering new ILS128 5542.97%
Considering new Interface128 2620.31%
System Installed on time?128 10884.38%

Average Collection size: 478138

TypeCount
Public81
Academic30
School2
Consortium5
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00041
[3] 100,001-250,00029
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00015
[6] over 10,000,0010



2013 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction104 3 1 11 11 15 14 18 25 6 85.936
ILS Functionality104 1 1 7 10 11 15 13 22 18 6 75.716
Print Functionality103 1 3 7 15 10 18 31 18 86.897
Electronic Functionality102 7 12 11 13 13 11 12 11 10 2 34.194
Company Satisfaction103 2 2 5 5 8 16 11 22 18 14 76.117
Support Satisfaction103 1 3 4 3 9 10 11 11 28 23 86.607
Support Improvement100 4 1 1 4 10 36 9 12 8 15 55.725
Company Loyalty103 8 2 3 11 6 17 10 14 15 17 55.646
Open Source Interest103 25 9 12 10 6 16 7 8 2 8 03.433

CategoryTotalYespercent
Considering new ILS108 4844.44%
Considering new Interface108 3128.70%
System Installed on time?108 9386.11%

Average Collection size: 631804

TypeCount
Public68
Academic20
School3
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00029
[3] 100,001-250,00023
[4] 250,001-1,000,00038
[5] 1,000,001-10,000,00011
[6] over 10,000,0011



2012 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction140 4 4 5 9 11 21 14 44 20 8 75.817
ILS Functionality140 2 5 6 13 10 19 17 41 17 10 75.766
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction140 2 3 6 14 12 17 21 32 25 8 75.806
Support Satisfaction139 1 2 5 2 15 19 16 25 36 18 86.437
Support Improvement137 3 3 4 5 8 55 12 18 16 13 55.665
Company Loyalty139 16 2 10 7 10 18 19 20 19 18 75.336
Open Source Interest136 33 12 21 8 9 17 11 12 6 7 03.383

CategoryTotalYespercent
Considering new ILS145 7249.66%
Considering new Interface145 4128.28%
System Installed on time?145 12988.97%

Average Collection size: 509664

TypeCount
Public103
Academic24
School1
Consortium9
Special1

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00036
[3] 100,001-250,00030
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00018
[6] over 10,000,0010



2011 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 4 6 5 11 28 22 44 17 10 75.916
ILS Functionality141 1 2 6 11 8 21 24 36 20 12 76.016
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction149 2 2 9 9 15 12 27 36 29 8 75.946
Support Satisfaction147 3 3 6 12 13 23 29 40 18 86.557
Support Improvement147 1 1 6 3 12 49 17 23 15 20 55.976
Company Loyalty149 10 5 8 5 12 17 21 29 23 19 75.726
Open Source Interest146 31 15 16 11 10 16 14 11 12 10 03.754

CategoryTotalYespercent
Considering new ILS150 8254.67%
Considering new Interface150 4530.00%
System Installed on time?150 13992.67%

Average Collection size: 639134

TypeCount
Public101
Academic31
School4
Consortium8
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00037
[3] 100,001-250,00037
[4] 250,001-1,000,00047
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2010 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction179 1 1 9 9 20 24 31 44 27 13 75.996
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction179 4 3 19 15 18 29 22 43 19 7 75.316
Support Satisfaction179 4 4 14 9 23 17 23 45 24 16 75.736
Support Improvement179 10 8 12 10 25 55 17 23 12 7 54.805
Company Loyalty179 21 9 9 11 20 21 24 31 19 14 74.945
Open Source Interest176 31 15 15 8 17 19 16 14 14 27 04.445

CategoryTotalYespercent
Considering new ILS185 10657.30%
Considering new Interface185 6535.14%
System Installed on time?185 16287.57%

Average Collection size: 399582

TypeCount
Public137
Academic27
School3
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00045
[3] 100,001-250,00048
[4] 250,001-1,000,00052
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2009 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction190 3 5 6 7 13 24 25 69 31 7 76.077
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction188 4 14 19 21 21 23 25 37 16 8 74.915
Support Satisfaction188 3 5 10 16 14 31 25 39 28 17 75.776
Support Improvement177 6 10 11 9 21 59 25 16 14 6 54.895
Company Loyalty186 26 9 12 9 21 30 16 26 22 15 54.755
Open Source Interest185 27 13 20 20 17 20 18 23 7 20 04.254

CategoryTotalYespercent
Considering new ILS197 9045.69%
Considering new Interface197 4824.37%
System Installed on time?197 15980.71%





2008 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction206 3 3 9 18 24 20 41 54 31 3 75.686
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction206 17 10 22 25 31 33 25 27 11 5 54.324
Support Satisfaction206 8 5 16 21 20 20 37 40 31 8 75.356
Support Improvement0 not applicable
Company Loyalty206 25 17 17 17 24 33 21 21 14 17 54.375
Open Source Interest206 21 22 18 14 18 22 15 26 15 35 94.805

CategoryTotalYespercent
Considering new ILS208 12761.06%
Considering new Interface208 5928.37%
System Installed on time?208 18990.87%





2007 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction178 1 3 5 4 10 22 48 56 24 5 76.136
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction271 17 14 22 33 46 44 40 33 14 8 44.495
Support Satisfaction270 2 10 14 14 25 32 47 58 50 18 75.896
Support Improvement0 not applicable
Company Loyalty269 28 17 21 21 34 65 29 29 16 9 54.355
Open Source Interest269 35 25 32 27 26 36 24 25 17 22 54.124

CategoryTotalYespercent
Considering new ILS274 13649.64%
Considering new Interface274 6624.09%
System Installed on time?274 10.36%




2017 : gen: 6.55 company 6.75 loyalty 6.29 support 6.98

2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22

2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82

2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45

2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60

2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43

2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55

2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73

2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77

2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35

2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89

Comments

We are loving Bibliocommons, their response time to issues is incredibly fast and they resolve issues immediately. So far, staff and patrons find it a huge improvement over the previous discovery layer. And Horizon is still working well for us, though we have created many workarounds and customizations to suit our needs. (Library type: Public; collection size: large; ils satisfaction: 8)

I have a positive impression of SirsiDynix managment and plans for the support and development of the product(s). I believe they have many challenges in balancing the needs of a large installed user base with developing new solutions. I see this in the on the ground reality of quality of support for new products, timelines for development, etc. (Library type: Public; collection size: very large; ils satisfaction: 8)

Overall, we would rate SirsiDynix and Horizon fairly high. We are looking to add new modules from SirsiDynix in the next year to address issues where theHorizon ILS is a little behind the times. For example, we are looking to add Enterprise to give us a more modern discovery interface, and eResource Central to better handle digital materials. (Library type: Public; collection size: medium; ils satisfaction: 7)

SirsiDynix are developing a suite of Cloud clients but the development is very slow and advanced features required by larger libraries tend to be left-out with the comment that they are coming later. We no longer have any confidence in the development of this BlueCloud suite. Advanced support for the Dynix-sourced products i.e. Horizon and HIP is hard to come by and they feel somewhat abandoned. (Library type: Academic; collection size: very large; ils satisfaction: 4)

1. A cloud based system is being considered. 2. Lack of adequate funds for a new ILS has been the major reason for not evaluating thoroughly any product. (Library type: Academic; collection size: large; ils satisfaction: 5)

Still haven't seen an ILS that is a must have. Continue to think that ERMS is where our focus should be, with a little circulation module hanging off it for the deadtree versions. (Library type: Academic; collection size: large; ils satisfaction: 5)

We recently had presentation from the ILS vendors of Alma, Sierra and Symphony. The Alma and particularly the Sierra presentations were the most effective. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We haven't had any major support issues over the years. I find that the support staff are helpful, knowledgeable. We have in-house hardware support so do not have to rely on Sirsidynix for that. (Library type: Public; collection size: medium; ils satisfaction: 8)

Not inform on information sorry (Library type: Public; collection size: very small; ils satisfaction: 9)

We are watching the marketplace and tracking changes/updates. We have better functionality now with our system, but not everything we want or need is currently available. And the costs associated with the current vendor are somewhat burdensome. However, our current budget situation doesn't give us the ability to seriously look at a change. (Library type: Public; collection size: medium; ils satisfaction: 7)

As a new ILS administrator, I find the difficulty of administering Horizon really challenging. The need to know SQL surprises me, and the small amount of free content in the SirsiDynix Support Center also surprises me (many webinars and courses have fees attached). (Library type: Public; collection size: medium; ils satisfaction: 7)

we ordered NCIP in May from SirsiDynix and it's still not working. We're very disappointed in this (Library type: Public; collection size: medium; ils satisfaction: 7)

Enterprise has been a tad disappointing but I think S/D is working to make improvements. (Library type: Public; collection size: medium; ils satisfaction: 7)

Item count is for physical materials as of the end of FY16. In addition, [...] has 81,047 eBooks/eAudio as of the end of FY16 (Library type: Public; collection size: very large; ils satisfaction: 5)

While Horizon isn't the greatest system, it does work. We're happier with Sirsi's support than Sirsi's products or their development team. With BiblioCommons, we're very happy with the product but not nearly as happy with their support or their development team. (Library type: Public; collection size: medium; ils satisfaction: 5)

With S/D development of their BLUECloud Products and SaaS some of these questions are difficult to answer. I answered based on being a Horizon library but the BC products present many issues that are linked to but separate from Horizon. (Library type: Consortium; collection size: medium; ils satisfaction: 8)

With the wave of mergers in recent years, the field of potential vendors has shrunk. While Horizon is not perfect, we have not seen any other ILS/LSP that offers enough functional difference to make the expensive project of migration worthwhile. We are content to explore SirsiDynix BLUEcloud applications and see what enhancements can be found that way. (Library type: Public; collection size: large; ils satisfaction: 8)

I have not been on the committee to review systems so I don't have the information you are looking for. (Library type: Public; collection size: small; ils satisfaction: 5)

Technical support at SirsiDynix has been fantastic. We are however quite dismayed with the lag in development of the BlueCloud for Horizon libraries. (Library type: Consortium; collection size: medium; ils satisfaction: 6)

Meets basic needs, but because of vendor's focus on other products offered, the graphical interface for the K-12 market has not been improved. Customer support is strong, representatives are knowledgeable and know the system well. (Library type: School; collection size: very large; ils satisfaction: 6)

We considered migrating to an new ILS this year, and evaluated six different systems; eventually narrowing it down to three (Alma, Symphony, and WMS). Ultimately, we chose to stay with Horizon. SirsiDynix offered the best package and options, as well as the best support; however, due to the ongoing development of the BLUEcloud suite of products, we saw no reason to pay for a migration, in order to get what we'll ultimately get, anyway. (Library type: Academic; collection size: medium; ils satisfaction: 9)

There are many caveats in my mind with open source product. Our experiences have not been golden. Much is dependent on having access to programmers who can troubleshoot installation or setup problems. We do not have this. Most open source products do not support the end user other than through a "user community" that can (or cannot) be helpful. (Library type: Academic; collection size: medium; ils satisfaction: 3)

I believe there are products offered by SirsiDynix that would handle our electronic collection better but we don't use them yet. (Library type: Public; collection size: medium; ils satisfaction: 9)

I believe our main problem is on-campus IT support and the limitations they enforce due to (albeit valid) network security concerns. (Library type: Special; collection size: medium; ils satisfaction: 4)

last upgrade was very buggy, which has negatively impacted support and satisfaction ratings (Library type: Consortium; collection size: very large; ils satisfaction: 6)

This is a library system, supporting approx. 40 school libraries, not an individual library. I would like to stress that Horizon has had the best customer support I have ever come across! (Library type: School; collection size: medium; ils satisfaction: 8)

The Horizon support team is excellent. (Library type: Government Agency; collection size: medium; ils satisfaction: 8)

We are a special library and Horizon is more than we need. We considered moving away from Horizon earlier this year to a scaled down system, but we decided to stick with Horizon for the immediate future or until a more convenient time for us to make the move. The costs of migration are not in our current budget. (Library type: Special; collection size: medium; ils satisfaction: 7)

[...] (Library type: Public; collection size: medium; ils satisfaction: 8)

[...] (Library type: Academic; collection size: small; ils satisfaction: 8)

have moved from internal hosting of server to SaaS (Library type: Public; collection size: medium; ils satisfaction: 8)

While satisfied with our current ILS system, budget constraints will require us to look for a less expensive solution (Library type: Academic; collection size: medium; ils satisfaction: 7)

We enjoy working with the people from Sirsi Dynix. They offer great customer support and robust products. (Library type: Public; collection size: medium; ils satisfaction: 7)

We are wondering if Koha will offer the option of linked data for records. Any move to another system would need to have the option. (Library type: Law; collection size: small; ils satisfaction: 6)

ILS