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Statistical Report for Evergreen -- Independent


2017 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 1 9 3 5 77.427
ILS Functionality19 1 1 1 8 4 4 77.327
Print Functionality19 1 1 4 7 6 87.848
Electronic Functionality19 1 1 1 3 4 6 2 1 76.056
Company Satisfaction17 2 3 1 11 98.129
Support Satisfaction18 1 1 1 1 5 9 97.949
Support Improvement18 7 1 2 2 6 56.947
Company Loyalty16 1 1 1 1 1 2 9 97.389
Open Source Interest16 1 2 1 1 11 97.509

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 00.00%
System Installed on time?19 1684.21%

Average Collection size: 1435010

TypeCount
Public11
Academic1
School1
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0009
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0003
[6] over 10,000,0011


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Evergreen -- IndependentallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS337.48 300247.582003
ILSFunctionality337.55 300247.582003
PrintFunctionality337.73 300247.632003
ElectronicFunctionality326.44 300236.432003
SatisfactionCustomerSupport337.73 300247.712003
CompanyLoyalty296.69 300206.352003



2016 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 1 3 3 16 8 87.488
ILS Functionality33 2 4 8 10 9 87.558
Print Functionality33 2 2 9 8 12 97.738
Electronic Functionality32 1 2 1 2 3 3 8 7 5 76.447
Company Satisfaction32 1 1 1 1 1 4 7 16 97.639
Support Satisfaction33 2 1 1 2 1 6 20 97.739
Support Improvement31 2 4 4 9 12 97.358
Company Loyalty29 5 1 2 2 6 13 96.698
Open Source Interest30 9 1 1 1 1 2 15 95.509

CategoryTotalYespercent
Considering new ILS33 39.09%
Considering new Interface33 00.00%
System Installed on time?33 3296.97%

Average Collection size: 660913

TypeCount
Public27
Academic3
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00022
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 2 1 3 8 4 2 76.487
ILS Functionality20 1 2 1 3 6 4 3 76.607
Print Functionality21 1 2 4 6 4 4 77.057
Electronic Functionality21 1 2 2 3 2 1 6 3 1 75.386
Company Satisfaction19 1 1 1 2 1 2 4 4 3 75.957
Support Satisfaction19 3 1 1 2 3 4 5 96.217
Support Improvement19 3 3 5 1 4 3 55.425
Company Loyalty17 2 1 1 1 1 3 2 6 96.417
Open Source Interest18 1 2 3 1 11 96.179

CategoryTotalYespercent
Considering new ILS23 417.39%
Considering new Interface23 14.35%
System Installed on time?23 1669.57%

Average Collection size: 439795

TypeCount
Public16
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00011
[3] 100,001-250,0006
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 3 1 2 66.296
ILS Functionality7 1 1 1 2 2 75.717
Print Functionality7 1 1 1 1 3 86.577
Electronic Functionality7 1 1 1 1 2 1 75.716
Company Satisfaction7 2 1 2 2 57.148
Support Satisfaction7 1 2 3 1 87.148
Support Improvement7 1 1 1 2 1 1 76.577
Company Loyalty7 1 2 1 1 2 56.296
Open Source Interest6 1 1 4 96.339

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 675.00%

Average Collection size: 311268

TypeCount
Public5
Academic1
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 4 4 76.807
ILS Functionality10 1 6 3 76.807
Print Functionality10 1 1 3 4 1 87.108
Electronic Functionality10 1 1 3 4 1 75.607
Company Satisfaction10 1 1 2 3 3 87.308
Support Satisfaction9 1 1 2 3 2 86.898
Support Improvement9 1 1 1 2 3 1 86.447
Company Loyalty9 1 1 1 4 2 86.898
Open Source Interest7 1 6 97.719

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 217372

TypeCount
Public8
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 3 1 77.718
ILS Functionality7 1 3 3 77.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction5 1 2 2 88.208
Support Satisfaction5 2 1 2 78.008
Support Improvement5 1 4 87.408
Company Loyalty5 3 2 88.408
Open Source Interest4 4 99.009

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 562.50%

Average Collection size: 827637

TypeCount
Public4
Academic1
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2017 : gen: 7.42 company 8.12 loyalty 7.38 support 7.94

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments

Our experience tells us that the Evergreen Open Source ILS does not adequately support our mission. We have ample evidence that a commercial ILS is not significantly more expensive than an open source ILS. We have evidence that we cannot (reasonably) do “anything we want” to with an Open Source ILS. We are now looking at the commercial ILS market and determine the best partner to support our mission and walk with us into the future. (Library type: Consortium; collection size: very large; ils satisfaction: 1)

We have been using Evergreen since 2011 and over the past 5 years have experienced continual growth and upgrades to the system. Staff at our consortium (...) are able to develop and implement some of these enhancements on their own. It is especially satisfying not to have to wait for a vendor to implement a change. With the open source system, we have more control over development and functionality. (Library type: Public; collection size: medium; ils satisfaction: 8)

Evergreen needs a more user friendly way to create reports. Fortunately, there is a large existing pool of report templates. Also, holds behave oddly at times. A patron might have a hold at a branch and the volume ends up going to a hold at the main library first. (Library type: Public; collection size: medium; ils satisfaction: 6)

Survey does not lend itself well to a library that is already using an open-source product and has no traditional "vendor" support. (Library type: Public; collection size: large; ils satisfaction: 9)

Most of these questions are not relevant to our situation, as we self-administer an open source, community developed product. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

We use Evergreen as part of a consortium called [...] Some of my answers may be slightly confused as to "vendor". (Library type: Public; collection size: medium; ils satisfaction: 8)

Our consortium currently handles all implementation and tech issues with Evergreen, our open source ILS. Our answers were based on the effectiveness of the consortium in handling problems and usability of the ILS. (Library type: Public; collection size: medium; ils satisfaction: 7)

ILS