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Statistical Report for Evergreen -- Equinox Software


2017 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction69 1 4 13 20 23 8 87.207
ILS Functionality69 2 1 9 8 23 18 8 76.967
Print Functionality69 1 1 1 9 22 22 13 77.428
Electronic Functionality67 1 2 2 3 2 9 12 19 14 3 76.157
Company Satisfaction68 1 2 4 6 6 14 18 17 87.138
Support Satisfaction65 1 3 2 3 6 13 19 18 87.318
Support Improvement65 1 1 5 16 4 9 19 10 86.687
Company Loyalty63 4 3 2 6 8 8 15 17 96.738
Open Source Interest61 5 1 2 1 6 3 2 1 5 35 96.909

CategoryTotalYespercent
Considering new ILS69 34.35%
Considering new Interface69 913.04%
System Installed on time?69 6188.41%

Average Collection size: 311428

TypeCount
Public49
Academic6
School0
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00040
[3] 100,001-250,00014
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0004
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Evergreen -- Equinox SoftwareallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS727.01 86.6320417.07106.70015
ILSFunctionality706.97 76.4320417.2796.22015
PrintFunctionality697.22 77.4320397.26106.70015
ElectronicFunctionality706.11 74.5720416.4695.89015
SatisfactionCustomerSupport687.13 77.2920387.24106.80015
CompanyLoyalty656.91 86.8810367.1997.11015



2016 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6386.30%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortium5
Special3

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00040
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7189.87%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00014
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00043
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00032
[3] 100,001-250,00011
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00060
[3] 100,001-250,00011
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2011 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00030
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2017 : gen: 7.20 company 7.13 loyalty 6.73 support 7.31

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments

We currently have an open source ILS, Evergreen. (Library type: Academic; collection size: medium; ils satisfaction: 7)

There are definitely issues related to the vendor, but there are also issues related to the consortium administration. They are an additional layer that is not very responsive to the needs of all the members. There is also a level of arrogance at that level that they know what is best for us. it makes it difficult to tell if the problems are with the vendor or the consortium staff. (Library type: Public; collection size: medium; ils satisfaction: 4)

Our ILS is Evergreen hosted and supported by Equinox. (Library type: Public; collection size: medium; ils satisfaction: 6)

The search engine is not as flexible as patrons would like. The staff is always helping patrons with searches that did not find the correct results. I hate to complain since we cannot always have the "Google" model. (Library type: Public; collection size: small; ils satisfaction: 7)

You need to include N/A options for these questions. My answers to all of the questions that involve a "company" or "vendor" are bogus because we have no company or vendor with Evergreen, but there was no option for me to choose to indicate that. Your footnote does not help because we don't have any other organizations or companies involved. (Library type: Academic; collection size: large; ils satisfaction: 7)

Evergreen keeps being upgraded constantly through working with other Evergreen customers. [...] is one organization that coordinates future upgrades, reducing costs and quickly getting improvements into the system. (Library type: Public; collection size: medium; ils satisfaction: 8)

Open source Evergreen has been a great success, allowing us to tailor system to our libraries' needs while controlling costs. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

[...] (Library type: Consortium; collection size: very large; ils satisfaction: 9)

Our open source ILS is hosted. Communication with our vendor regarding high level issues - such as server issues, response times, and contract issues - are sometimes problematic. We think that perhaps they are over extending themselves. We do most front-line technical support in-house, but issues we cannot address are very capably answered by tech support. They have impleneted new hosting platforms and tools that have improved service. The Evergreen community and development is solid and engaged, although in our opinion, new versions are pushed through too fast while outstanding problems in functionality, interface, or design are neglected. Overall, however, we are far more satisfied with this product and the flexibility open source software provides us than we ever were with our proprietary system. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

Some of these answers are inaccurate since we are part of a larger system which handles software issues and implementation for the current open source ILS. (Library type: Public; collection size: small; ils satisfaction: 6)

No comments at this time. (Library type: Academic; collection size: medium; ils satisfaction: 7)

This library has no direct contact with vendor/contract company for ILS. Questions of company's service & support are not applicable. (Library type: Public; collection size: small; ils satisfaction: 6)

The current ILS system has allowed the Library to provide better services to its patrons and to maintain better control / organization of the Library's collection. (Library type: Public; collection size: small; ils satisfaction: 7)

The issue I have most with the Evergreen System is the difficulty of their reporting tools. At present unless you have access to the data on a SQL basis bibliographic information is hard to come by. Evergreen has come a long way since our implementation in 2012. (Library type: Academic; collection size: small; ils satisfaction: 6)

We migrated to Evergreen in late November 2016 after being with TLC using LS2. We made this move to join a growing number of public libraries in Manitoba who are now using Evergreen. Also, we wanted to move away from paying license fees in American dollars. Our staff is still learning the new system. (Library type: Public; collection size: medium; ils satisfaction: 6)

The five library systems under [...] Consortium are migrating our own hosted Evergreen servers over to Sequoia which is new hardware with advanced cloud configuration. (Library type: Consortium; collection size: small; ils satisfaction: 8)

The Evergreen ILS is solid and through the Evergreen community is much more responsive to the needs of my library system when change or enhancement is needed than our former ILS ever was. Equinox support has become a bit more difficult to engage for the [...] consortium but the Consortium staff are able to make issues resolve in a timely manner. (Library type: Public; collection size: large; ils satisfaction: 8)

ILS