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Statistical Report for Destiny


2017 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction157 1 1 1 3 4 6 18 33 55 35 87.348
ILS Functionality156 1 1 3 2 7 5 25 27 58 27 87.138
Print Functionality155 1 1 6 1 13 25 52 56 97.778
Electronic Functionality153 6 2 3 4 9 18 24 32 30 25 76.407
Company Satisfaction156 3 1 6 4 13 33 51 45 87.538
Support Satisfaction153 2 1 3 6 11 34 43 53 97.678
Support Improvement146 2 2 15 47 12 20 20 28 56.326
Company Loyalty149 4 2 2 3 8 11 5 26 37 51 97.178
Open Source Interest148 59 21 17 10 12 11 4 6 5 3 02.171

CategoryTotalYespercent
Considering new ILS157 95.73%
Considering new Interface157 42.55%
System Installed on time?157 14391.08%

Average Collection size: 33114

TypeCount
Public12
Academic8
School54
Consortium0
Special0

Size CategoryCount
[1] Under 10,00026
[2] 10,001-100,000112
[3] 100,001-250,0002
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

DestinyallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS6117.54 76.1400616.39005307.711
ILSFunctionality6027.45 87.0000606.20005217.621
PrintFunctionality6097.89 87.5000617.02005278.021
ElectronicFunctionality5746.75 74.4300575.75004986.911
SatisfactionCustomerSupport5947.57 86.6300606.83005137.711
CompanyLoyalty5907.24 85.8800605.62005097.481



2016 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction611 1 5 7 2 14 26 45 137 200 174 87.548
ILS Functionality602 3 11 5 13 29 58 119 211 153 87.458
Print Functionality609 3 6 15 17 26 92 215 235 97.898
Electronic Functionality574 9 8 7 18 31 69 75 105 123 129 96.757
Company Satisfaction610 2 1 3 9 18 26 43 110 200 198 87.628
Support Satisfaction594 6 4 6 9 22 28 32 92 164 231 97.578
Support Improvement573 7 2 5 6 57 149 49 68 104 126 56.537
Company Loyalty590 20 7 8 4 30 42 37 73 150 219 97.248
Open Source Interest568 216 57 54 36 78 61 26 13 14 13 02.402

CategoryTotalYespercent
Considering new ILS621 213.38%
Considering new Interface621 254.03%
System Installed on time?621 56190.34%

Average Collection size: 44857

TypeCount
Public61
Academic8
School539
Consortium1
Special1

Size CategoryCount
[1] Under 10,000118
[2] 10,001-100,000360
[3] 100,001-250,0007
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 3 5 8 17 24 40 34 87.378
ILS Functionality131 2 5 10 17 28 39 30 87.288
Print Functionality129 1 4 11 6 27 33 47 97.628
Electronic Functionality124 2 1 7 9 8 18 16 28 13 22 76.117
Company Satisfaction129 1 4 7 13 31 39 34 87.498
Support Satisfaction129 3 10 2 13 23 33 45 97.508
Support Improvement118 4 2 3 8 33 9 21 12 26 56.287
Company Loyalty126 4 4 2 6 11 8 18 25 48 97.108
Open Source Interest123 59 9 16 3 17 7 4 4 3 1 01.931

CategoryTotalYespercent
Considering new ILS137 118.03%
Considering new Interface137 53.65%
System Installed on time?137 12289.05%

Average Collection size: 183623

TypeCount
Public45
Academic4
School84
Consortium1
Special1

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00098
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2014 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction120 4 6 3 5 9 23 41 29 87.228
ILS Functionality120 2 5 3 5 2 8 24 42 29 87.208
Print Functionality120 1 1 2 2 4 8 19 43 40 87.638
Electronic Functionality115 8 3 1 4 5 14 15 25 28 12 86.127
Company Satisfaction119 1 1 4 1 2 5 9 20 39 37 87.438
Support Satisfaction118 1 1 3 2 3 8 7 18 31 44 97.438
Support Improvement113 2 4 3 10 41 8 13 11 21 56.005
Company Loyalty117 5 6 1 1 6 9 5 16 22 46 96.948
Open Source Interest112 48 15 12 3 13 11 1 2 4 3 02.091

CategoryTotalYespercent
Considering new ILS122 1310.66%
Considering new Interface122 54.10%
System Installed on time?122 11392.62%

Average Collection size: 155840

TypeCount
Public33
Academic4
School81
Consortium2
Special0

Size CategoryCount
[1] Under 10,00019
[2] 10,001-100,00080
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2013 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction363 1 2 13 30 80 133 104 87.758
ILS Functionality363 1 3 1 4 15 22 93 139 85 87.608
Print Functionality362 1 2 6 13 58 120 162 98.138
Electronic Functionality333 6 6 7 9 42 49 83 79 52 76.777
Company Satisfaction362 1 3 3 4 8 18 67 133 125 87.848
Support Satisfaction360 1 2 4 3 3 15 21 61 101 149 97.808
Support Improvement346 5 4 2 3 12 121 25 36 71 67 56.487
Company Loyalty355 8 3 1 2 4 19 18 48 89 163 97.738
Open Source Interest346 154 33 28 20 25 60 13 5 4 4 02.111

CategoryTotalYespercent
Considering new ILS368 51.36%
Considering new Interface368 41.09%
System Installed on time?368 33791.58%

Average Collection size: 37635

TypeCount
Public26
Academic2
School335
Consortium2
Special0

Size CategoryCount
[1] Under 10,00061
[2] 10,001-100,000248
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction48 1 2 4 6 11 16 8 87.178
ILS Functionality47 1 1 3 2 3 4 15 14 4 76.627
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction48 2 2 2 10 20 12 87.678
Support Satisfaction48 1 2 1 7 17 20 98.028
Support Improvement46 1 14 3 10 12 6 56.787
Company Loyalty48 1 2 3 1 3 4 3 6 8 17 96.678
Open Source Interest48 18 6 7 3 6 3 2 1 2 02.192

CategoryTotalYespercent
Considering new ILS49 816.33%
Considering new Interface49 36.12%
System Installed on time?49 4693.88%

Average Collection size: 60496

TypeCount
Public36
Academic3
School10
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00040
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 1 2 1 5 10 8 9 76.977
ILS Functionality36 1 1 1 1 3 6 12 5 6 76.647
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 1 3 6 10 8 9 77.247
Support Satisfaction37 1 1 1 2 5 5 12 10 87.248
Support Improvement35 1 1 2 14 2 4 4 7 56.175
Company Loyalty37 3 2 2 3 3 9 4 11 96.467
Open Source Interest37 7 6 7 5 1 3 1 3 1 3 03.142

CategoryTotalYespercent
Considering new ILS37 513.51%
Considering new Interface37 25.41%
System Installed on time?37 3491.89%

Average Collection size: 74155

TypeCount
Public22
Academic1
School14
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00025
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 1 2 2 1 12 2 86.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 3 1 2 6 6 4 76.357
Support Satisfaction23 1 1 1 2 1 1 5 8 3 86.577
Support Improvement23 2 2 1 7 1 1 6 3 55.965
Company Loyalty23 3 1 1 1 2 3 8 4 86.098
Open Source Interest23 6 5 3 1 1 3 1 3 03.042

CategoryTotalYespercent
Considering new ILS23 28.70%
Considering new Interface23 14.35%
System Installed on time?23 2295.65%

Average Collection size: 20091

TypeCount
Public15
Academic0
School8
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00018
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 1 1 3 6 3 87.208
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction15 1 1 1 2 5 5 87.408
Support Satisfaction15 1 1 2 6 5 87.538
Support Improvement14 1 1 5 3 4 56.218
Company Loyalty15 2 5 3 5 76.938
Open Source Interest15 7 1 3 1 2 1 02.531

CategoryTotalYespercent
Considering new ILS15 213.33%
Considering new Interface15 00.00%
System Installed on time?15 1493.33%





2008 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 2 3 1 87.138
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 3 4 98.259
Support Satisfaction8 1 1 1 4 1 87.388
Support Improvement0 not applicable
Company Loyalty8 1 1 1 2 3 97.258
Open Source Interest7 1 2 1 1 2 24.144

CategoryTotalYespercent
Considering new ILS8 112.50%
Considering new Interface8 112.50%
System Installed on time?8 787.50%





2007 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 4 87.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction10 1 2 1 4 2 87.208
Support Satisfaction10 1 1 2 3 3 87.108
Support Improvement0 not applicable
Company Loyalty10 3 1 2 1 3 57.007
Open Source Interest10 2 1 1 1 1 1 1 2 04.105

CategoryTotalYespercent
Considering new ILS10 220.00%
Considering new Interface10 110.00%
System Installed on time?10 110.00%




2017 : gen: 7.34 company 7.53 loyalty 7.17 support 7.67

2016 : gen: 7.54 company 7.62 loyalty 7.24 support 7.57

2015 : gen: 7.37 company 7.49 loyalty 7.10 support 7.50

2014 : gen: 7.22 company 7.43 loyalty 6.94 support 7.43

2013 : gen: 7.75 company 7.84 loyalty 7.73 support 7.80

2012 : gen: 7.17 company 7.67 loyalty 6.67 support 8.02

2011 : gen: 6.97 company 7.24 loyalty 6.46 support 7.24

2010 : gen: 6.65 company 6.35 loyalty 6.09 support 6.57

2009 : gen: 7.20 company 7.40 loyalty 6.93 support 7.53

2008 : gen: 7.13 company 8.25 loyalty 7.25 support 7.38

2007 : gen: 7.14 company 7.20 loyalty 7.00 support 7.10

Comments

The vendor of our ILS has the opportunity to improve their product through the integration of features embedded within another product they own. I know it is not a simple process but having had this second product for over 10 years now I would think they could/would have made some progress toward improvement of what I see as their programs main problem. (Library type: School; collection size: small; ils satisfaction: 8)

We have a very limited budget and so can not afford to move to a larger ILS geared more towards small Academic Libraries. FSC's Destiny is the most affordable and useful for our needs at this point. It is also easy to train our student work-study assistants to use. We would like to have a Discovery Service but because our institution will not use a proxy server we had a bad experience with our previous Discovery Service. (Library type: For-profit Educational; collection size: small; ils satisfaction: 7)

Follett's Destiny program is a good tool because it offers more than just checking books into and out of the library. It also offers Destiny Quest, databases, and web searching. It is a very useful tool. (Library type: School; collection size: small; ils satisfaction: 9)

NA (Library type: Public; collection size: small; ils satisfaction: 9)

Not having used any other system, I am happy with the Follett system. I do not know what open source is. The most difficult area is finding the information for our end of year reports. I will have to call for support. (Library type: Public; collection size: small; ils satisfaction: 8)

Many features of the OPAC require that patrons be logged in. Our school district requires a secure password. It is hard to manage these with an elementary age students. I am currently trying to work out a possible guest password which could allow some functionality for my students. (Library type: School; collection size: small; ils satisfaction: 7)

We are so small we do not have a technology department to help implement an open source ILS. (Library type: Academic; collection size: very small; ils satisfaction: 8)

I wish it had a feature that would make it easy to look up a patron's circulation history. We are able to see how many items that they check out for any period of time, but not an actual listing of the items. Some patrons would be interested in having this info available. Some of the reports are more challenging to obtain on the Destiny program than the previous program. (Library type: Public; collection size: very small; ils satisfaction: 5)

Our district switched systems at the end of the last school year (June 2016) from Alexandria to Destiny. I was surprised at the ease of the conversion, and I have been, for the most part, pleased with the new system. (Library type: School; collection size: very small; ils satisfaction: 8)

The management of print resources by Destiny's latest version is very good; however the shift to integrate both digital ebooks (text) and audio books has encountered many problems, such as issues with cross-platform reliability (iOS versus Android, with the latter being problematic) and the many layers of clicking to get the digital files to download to patron devices. This situation may be more reflective of the general tech capabilities in this age rather than a weakness with Follett and its Destiny software, however. (Library type: School; collection size: small; ils satisfaction: 8)

Destiny is very functional, but it's not at all intuitive either from the librarian's perspective or the users' perspective. I used Alexandria in the past, and I liked it much better. I would switch back in a minute if it weren't a district-wide decision. (Library type: School; collection size: small; ils satisfaction: 4)

Although they are not perfect, they are very responsive to our technology issues and solve our problems usually with one phone call. The software meets our needs. (Library type: School; collection size: small; ils satisfaction: 8)

I am the district librarian, so do not have a collection of my own. My answers reflect the information for the district. (Library type: School; collection size: very small; ils satisfaction: 7)

This information is provided for our three K-12 libraries. (Library type: School; collection size: small; ils satisfaction: 9)

The company continues to make cuts that damage customer service and worsens service received every year. They were once the best. Now they are mediocre at best. (Library type: School; collection size: small; ils satisfaction: 8)

The search feature on Follett Destiny is clumsy and ineffective. A simple title search, even when results are sorted on "relevance" pulls up extraneous items. When working with students and trying to teach them the *power* of libraries this is a major impediment and disappointment. (Library type: School; collection size: small; ils satisfaction: 4)

The search, especially for elementary, is terrible. When looking for a book titled "Smile", it doesnt even appear on the first page. "Star Wars" doesnt even put "star wars" books to the top. even if type something into search, the first results should be MATCHING TITLES! (Library type: School; collection size: very small; ils satisfaction: 5)

The one area where all vendors currently fall short is in providing meaningful deep search of electronic resources, including electronic books and database in a single interface. All of the current discovery interfaces are crude, prioritize poorly, and do not allow enough local control to permit customization that meets user needs. (Library type: School; collection size: small; ils satisfaction: 9)

As one school within the school district, we have very little say about what system we use, whether it is to be replaced, and if os, whether we would stay with the same vendor, etc. so some of the above questions are not really relevant to our situation. (Library type: School; collection size: small; ils satisfaction: 6)

Overall we are pleased with our ILS and vendor. We are slow however, to implement the latest versions due to our network environment and comments about challenges experienced by other customers who are members of the online community. (Library type: School; collection size: large; ils satisfaction: 8)

Problems - There was one issue with a digital jacket cover (being the wrong one), it took a few calls and sevral technitions but it was finally rectified, after 2 months. Also, searchability in Destiny Quest does not link to other district libraries as does the destiny interface. Lastly, the catalog does not sort title searches well, should have an exact match such as "ghosts" by telgemeier, the catalog brings up all titles with ghost; ghosts being last on the search list. Same with "the selection" etc. Kudos - Thank you for linking my digital materials with the grneral catalog! (Library type: School; collection size: very small; ils satisfaction: 7)

Their interface is becoming more user friendly. I am waiting on the new update to really see what Follett really has to offer. I also am happy with the interface with other company's ebooks and interactive books. (Library type: School; collection size: small; ils satisfaction: 7)

Destiny is geared for K-12 libraries. We are a small public library. We chose Follett Destiny based on a number of factors, price being the deciding factor. Destiny limits our display options and editing functionality. It does not manage electronic resources that are purchased through vendors other than Follett well. Their customer support is great-- professional and helpful withing the functionality of the ILS (Library type: Public; collection size: small; ils satisfaction: 6)

I wish there wasn't a middle man. We used to have Alexandria and I dealt directly with the company. Problems were solved immediately now we wait and wait. (Library type: School; collection size: very small; ils satisfaction: 8)

I have no idea what my "true" library's collection amounts to, since the system does a poor job of counting any electronic sources other than it's own vendor's ebooks in the circulation stats. (Library type: School; collection size: small; ils satisfaction: 8)

10,000 is just the print collection (Library type: School; collection size: small; ils satisfaction: 8)

I am very pleased with this library system. What is displeasing is the updating of the system due to our limited technology resources and funding in the district. (Library type: School; collection size: small; ils satisfaction: 4)

We like Destiny, but have ongoing frustration about when major updates are released. Our school starts in late August, and more than once, Destiny has instituted major updates after school starts so that when we are with a class giving a beginning-of-the-year orientation, our old instructions suddenly no longer work. We then have all the work of updating and changing our website and instructions in print and on websites and wikis. Updates need to be announced ahead of time and implemented earlier in the summer so there is time before school begins to learn about the changes and update instructions, lessons, websites, etc. (Library type: School; collection size: small; ils satisfaction: 7)

Very satisfied with Destiny Follett. (Library type: School; collection size: very large; ils satisfaction: 9)

Consideration to move to OSS ILS is an outcome to new state laws that are driving consolidation of administration and decision making from local school level to district levels. The move would be to create equity of access for all learners in the districts. (Library type: School; collection size: small; ils satisfaction: 9)

not sure what I was doing? (Library type: School; collection size: small; ils satisfaction: 5)

Our school district person in charge of this is not as knowledgeable or responsive as we would like. More information/training is need to be aware of the full scope and capabilities of Destiny Library manager, especially on the textbook end. (Library type: School; collection size: very small; ils satisfaction: 8)

I am brand new to this library so there's a lot I don't know yet. (Library type: School; collection size: very small; ils satisfaction: 8)

Follett is inflexible and not particularly adaptive. It hasn't changed much in the 12 or 13 years I've been using it, and seems to be quite outdated. The help search function hasn't changed at all in many years despite the fact that it is now web-based. There are few options to customize reports, and frequently finding the info I want takes several tries before I figure out a) if it's the report I need, and b) how to adjust the settings to get what I want. Searching within the catalog is limited and clunky. An improvement in customer service was the big PR push last year, but my few interactions with CS have not been positive. I generally use other librarians or the internet to get the help I need. The one exception is when I email a question. I generally get a prompt answer. Do not love Follett Destiny, but apparently since there is little competition, it seems they don't really have to try very hard to be #1 (in sales, not customer satisfaction). (Library type: School; collection size: small; ils satisfaction: 4)

We are not yet satisfied with the Discovery interface. (Library type: Library Personnel; collection size: small; ils satisfaction: 7)

includes equipment, ebooks & audiobooks (Library type: School; collection size: small; ils satisfaction: 8)

I am not terribly thrilled with the company, they have a habit of pushing upgrades during the school year . If there are many new features coming at one time, this can be difficult for a single part-time librarian with no help. However. I can't say enough about [...] the Follett consultant supplied to us through the local BOCES. She and her staff are wonderful in alerting us to possible glitches with upgrades, helping us find work-arounds and advocating with company. (Library type: School; collection size: very small; ils satisfaction: 8)

more options for barcode labels, spine labels, records, etc - in other words, ability to make things like that have more information (Library type: School; collection size: very small; ils satisfaction: 7)

There are some features that I wish we could change such as when a child scans a book that is currently checked out in another child's name it should just switch it to the child that actually has the book but it doesn't. I have to stop and click yes to make it change. It is the little things that I wish could be improved. (Library type: School; collection size: small; ils satisfaction: 8)

Many issues that we have encountered can be attributed to the fact that our system goes through our ISD, including the contract settlements. Problems are most often related to issues involving the infrastructure from the ISD as opposed to the actual product. (Library type: School; collection size: small; ils satisfaction: 7)

Our district has been very pleased with our automation system since we migrated from Athena to Destiny. The yearly support is worth the upgrades provided that give us more versatility. (Library type: School; collection size: very small; ils satisfaction: 9)

These decisions are not up to me. They are made at the District level and I don't know anything about contracts, etc. We don't have e-book because we are not a one to one device school. (Library type: School; collection size: very small; ils satisfaction: 7)

This is my first year as a Media Specialist, so I am basing this on my knowledge of the last few months and my previous knowledge as a user. (Library type: School; collection size: very small; ils satisfaction: 8)

We are a group of libraries within a school district and I have do not deal with problems directly with the LS. (Library type: School; collection size: small; ils satisfaction: 8)

We love this product. I'm glad Destiny Quest will be leaving and Universal Search is here. It works much better. I loved the concept of Destiny Quest but it seemed incomplete. (Library type: School; collection size: small; ils satisfaction: 9)

I love Destiny. All 4 schools in our district use it. Most of the schools in our county use it. I am looking forward to upgrading to their most recent system. (Library type: School; collection size: very small; ils satisfaction: 8)

Very helpful company and people. Product meets our needs very well..... (Library type: School; collection size: very small; ils satisfaction: 9)

Most of this survey is off target for what we do in the schools. We have a second survey that is strictly for our district libraries. We do not see or implement, only utilize. (Library type: School; collection size: small; ils satisfaction: 8)

The district takes care of our library system. (Library type: School; collection size: very small; ils satisfaction: 9)

I am not have contact with vendors. I am happy about our system. (Library type: School; collection size: small; ils satisfaction: 8)

I would like the ability to print MARC records with copy information when inputting new materials individually. (Library type: School; collection size: very small; ils satisfaction: 7)

It irritates me that the system can keep track of so many things and that the librarian is now the one responsible [i.e.nothing for you to worry about, it is a district issue] (Library type: School; collection size: small; ils satisfaction: 7)

We have been very please with the service/MICase server connection. The Follett/Destiny system has been a wonderful asset for our library. We continue to learn of new ways to do things not previously dealt with in daily activities. (Library type: Public; collection size: small; ils satisfaction: 9)

I am just the librarian. All the system decisions are made at our central office. I like the program and have had no problem with it, so I skipped the questions that did not apply to me. (Library type: School; collection size: very small; ils satisfaction: 9)

I would recommend a more comprehensive training process when providing Destiny to a new customer. (Library type: School; collection size: medium; ils satisfaction: 9)

n/a (Library type: School; collection size: small; ils satisfaction: 8)

Most of the technical aspects of our program is done through our Central Office, [...]. Please contact him concerning additional resources. (Library type: School; collection size: small; ils satisfaction: 9)

We have used the Follett automation systems starting with Athena and moving to Destiny. We have both Library and Textbook Manager and have been happy with the stability and usability of the platform. (Library type: School; collection size: small; ils satisfaction: 8)

I would really appreciate having fewer mouse-strokes when printing a user receipt for items checked out from this library. When I have completed a user's checkout, I generate a receipt for that patron. To do so I have to press the RECEIPT button, the PRINT button, the "Check Out" tab, and re-click on the FILE dialog box in order to be ready for the next patron. I have over 500 kids weekly come through the library, who borrow 1 to 3 books each, & every child gets a receipt. If I could get down to fewer mouse strokes when generating receipts it would save me more time after book checkout for teaching, which is equally important as library books. The one item I did not respond to above: I am not sure what is a discovery interface for a collection that is separate from the ILS. Sorry I could not respond to this. (Library type: School; collection size: small; ils satisfaction: 8)

The Follett eBooks are old-fashioned and clunky to use. (Library type: School; collection size: small; ils satisfaction: 9)

Sorry not much help to you. I was not active in the library when this was put in. We are a small school and no longer employ a librarian. I need a system that the kids can check out books without adult supervision. Fewer key strokes -- so they can get it done between classes. (Library type: School; collection size: very small; ils satisfaction: 7)

Vendor maintains software pretty well, but has become very lax on responding to orders timely or accurately. Will be keeping catalog system, but switching to a new title vendor. (Library type: School; collection size: small; ils satisfaction: 8)

Our system works fine, but we are not in any other alliances. (Library type: School; collection size: very small; ils satisfaction: 8)

I have not had to call Follett Tech Support this year, but sometimes in the past I got someone who didn't know what he was doing. I would call again and get completely different directions. Every time I called I would hope the person knew the answer to my problem and would steer me right. (Library type: School; collection size: small; ils satisfaction: 9)

Some features are not compatible with running reports for elementary library students. I need a teacher name on all reports and some flexibility as to how to read certain reports. (Library type: School; collection size: very small; ils satisfaction: 8)

To get a report from the system takes most of a day and should only take less then five minutes. Way too hard to do reports when you only do them a couple times a year. Does not work well for a public library at all. Would like it to be able to communicate with [...]. It takes way to clicks to do things. When in marc record I want the whole marc record and not pieces no matter where I'm in. Program is way too finicky. I'm tech savvy and still have to call tech support. Out in the field we are not masters in Technology. (Library type: School; collection size: small; ils satisfaction: 2)

I am a new Media Specialist. I hope I answered this questions correctly. The major decisions regarding things such as our systems is done on a district level. I do, however, feel comfortable with Destiny and am learning all of the various features it has. (Library type: School; collection size: small; ils satisfaction: 8)

I am part of a consortium which is so amazing! They take care of so many details which gives me the time to be a librarian. My only concern is the cost to small schools, such as mine. We are charged for the high school and the elementary school though we often use the combined catalog to find items. (Library type: School; collection size: small; ils satisfaction: 8)

I find the making suggestions for improvements process for Follett to be a pain. (Library type: Public; collection size: small; ils satisfaction: 7)

I often find myself saying, "Well obviously, Destiny was not designed by librarians." I wish that I could search by specific MARC record fields, like publisher. I'm not wild about the posting order options with Destiny (who decides this relevance?) nor the filters provided for public searches. And don't get me started on the ebooks! Too many clicks!! Destiny Discover is making ebooks and open source a bit better...but it looks awful (I'm hoping that's because it is still in Beta) and is not pleasing to the eye at all. While the Help search on Destiny leaves MUCH to be desired (I can't find the instructions for some tasks even though I'm am searching by what Follett calls the task; I have to Google it and watch Youtube to understand how to do something), I do find the Follett customer support people to be excellent and I love Titlewave to order books. I keep hoping the Destiny Updates will make me happy. (Library type: School; collection size: small; ils satisfaction: 6)

I am quite pleased with all aspects of Follett, including all of its products. The customer service is outstanding, and they go above and beyond to make sure we, the customers, are happy and satisfied. (Library type: School; collection size: small; ils satisfaction: 8)

would not let me put in a number for items in the collection, which is about 15,000 (Library type: School; collection size: very small; ils satisfaction: 9)

Customer service with Follett Destiny is courteous, knowledgeable, and actively works to resolve issues. There are issues that cannot seem to be resolved but efforts have been made to do so. Overall I am satisfied with this product and the customer service provided. (Library type: School; collection size: small; ils satisfaction: 7)

The trainer that first implemented this system no longer works at our district. There is no one in place to help answer questions. (Library type: School; collection size: very small; ils satisfaction: 7)

There are two issues that need improvement. First We need a "did you mean" component. Middle school kids are terrible spellers and the system stops their searches immediately almost every time with no option as to how to continue. Therefore, the kids don't use the search system. They ask the librarian if we have the book and where it is. Secondly the cross referencing needs improvement. Thanks for asking. (Library type: School; collection size: very small; ils satisfaction: 2)

I would like for there to be a simple way to update call numbers across the library. For example, I have integrated our paperbacks in with our hardbacks and would like to remove the PB prefix to our call numbers. I have also moved to a Dewey system that utilizes whole numbers and not decimals. I would like to do a universal update in my catalog. Basically, I have a number of cataloging things that I would like to change, but Destiny requires me to make changes one title at a time. I would like to be able to do updates through a spreadsheet program like MS Excel. (Library type: School; collection size: very small; ils satisfaction: 7)

I would like more options in the reports. I would like to have more options to limit by and more options to include data in reports. (Library type: School; collection size: small; ils satisfaction: 8)

I LOVE Destiny, Follett, Titlewave!!!!!!!!!!!!!!! (Library type: School; collection size: small; ils satisfaction: 8)

our library is a books only library. Technology is in classrooms and computer lab . (Library type: School; collection size: small; ils satisfaction: 7)

I am disappointed in the frequent changes to customer service representatives from Follett. At the last conference I attended, the Follett rep asked who my local rep was, then looked it up when I didn't know-- then realized I didn't have one. When I first started, we had excellent customer service, but the reps change so frequently, I never have any idea who I'm going to talk to. This is frustrating when I've been using the company for almost 10 years. (Library type: School; collection size: small; ils satisfaction: 8)

I like the new Destiny Discover online catalog layout. It's so much easier for the students to use. (Library type: School; collection size: small; ils satisfaction: 8)

I am part of a large district. I do not make the decision about our system. Some of my answers would have been I don't know or maybe, if that had been an option. (Library type: School; collection size: very small; ils satisfaction: 7)

Destiny is a great product and Follet has amazing custom support. We are very happy with this system. (Library type: School; collection size: very small; ils satisfaction: 9)

I could not be any happier with this product! By far, Destiny is superior to any of the other library automation systems we have ever used. It provides consistently good records, if not already found in our database. Destiny is so good we use OCLC very little. It features easy access to reports and ease in accomplishing all tasks we need to perform daily. The technology support is phenomenal. Since we "inherited" this from those who have retired, I've had many questions. They are answered promptly and on the first call. (Library type: School; collection size: small; ils satisfaction: 9)

I had a bad experience or two with customer service when it comes to Follett. When companies get too big, they don't connect with one another very well. One portion of Follett won't always know how to transfer correctly, and when there's a disconnection I have to start all over with my question. As a teacher and librarian it's difficult to manage my time when this happens. On the other hand, Follett does a great job managing the book collection and I see that good things are happening with the ebooks. I like the changes that are happening, and as long as Follett doesn't cut jobs and stretch out the duties among their current workers things should figure themselves out. (Library type: School; collection size: small; ils satisfaction: 6)

I like Destiny and have not explored other options as of yet. (Library type: School; collection size: small; ils satisfaction: 9)

The main problem that I have with Destiny is that Follett does not act on requests for product changes. Suggestions to allow printing labels to standard labels that can be purchased other than from a library supply company are apparently ignored. Also, suggestions for additional kinds of reports are apparently ignored. These should be rather simple changes since some labels allowed are Avery and available locally, but other Avery sizes are not a choice in the system. Being able to print reports such as weeding in EXCEL or other regular software programs would be wonderful. These are the kinds of suggestions apparently ignored as of today. (Library type: School; collection size: small; ils satisfaction: 5)

I am a new media specialist, I have only been using the system for a couplr of weeks, but I have found the system to be very user friendly and helpful. (Library type: School; collection size: small; ils satisfaction: 9)

O-KAY (Library type: School; collection size: very small; ils satisfaction: 8)

Follett is very timely in response to support needs and is effective as a user-friendly automation system. (Library type: School; collection size: very small; ils satisfaction: 8)

Most of the decisions for this type of thing are made at the district level so I don't have as much say in what is done. (Library type: School; collection size: small; ils satisfaction: 8)

I love Destiny couldn't run my library without it. (Library type: School; collection size: small; ils satisfaction: 9)

We are being ask to catalog technology items such as Chromebooks. Having marc records of these items would be great. (Library type: School; collection size: small; ils satisfaction: 7)

I had another ILS product before this one and I liked how searches were matched more closely to the words in the search. In the Destiny, random books that have nothing to do with the search come up in the search. The other thing I hate is the patron screen. Even though you are there and you are doing a patron search if you don't push patron books come up! I really hate that!! (Library type: School; collection size: small; ils satisfaction: 7)

The survey answers relate to [...] Library/Textbook Services -- the district's management department for all district libraries and textbooks. (Library type: Other; collection size: very small; ils satisfaction: 8)

It would be nice to have Destiny be more googlish when students are trying to spell a word in the search. Destiny Quest makes spellings suggestions but the regular search does not. (Library type: School; collection size: small; ils satisfaction: 8)

Please consider changing the color of the interface as well as the tabs. We miss them! Thank you (Library type: Public; collection size: small; ils satisfaction: 9)

Having moved from Mandarin M3 to Follett in 2013, the only thing I miss about M3 is the reports section. The reports in M3 are fantastic and I miss that ability to really see the details of a collection so easily. Would I move back? Oh no. Follett Destiny (hosted by Follett) makes my life as a solo practitioner so, so much easier. (Library type: School; collection size: very small; ils satisfaction: 9)

I am not aware of any discussion about discovery interface, or open source as it pertains to my school library. (Library type: School; collection size: small; ils satisfaction: 9)

N/A (Library type: School; collection size: small; ils satisfaction: 9)

We use this system for 3 years and we had some problems about patron's record and print labels. I can not print labels on system because of different measures and standarts and I have to use another barkod program. Patron's record is a problem. Students change every year and I can not update their information automaticly. (Library type: School; collection size: very small; ils satisfaction: 8)

My previous system showed the student's homeroom when his book was checked in. This was extremely helpful. When I check in books from 5 classes, I cannot tell if books were returned by the students that will be coming to the library that day, If, while I am checking in books, I see the books from a specific homeroom I know that they have remembered to bring their library books to the library. Not having that feature really stinks. (Library type: School; collection size: small; ils satisfaction: 5)

Very expensive. (Library type: School; collection size: very small; ils satisfaction: 7)

Basically this library is navigating in its own, there is no monitoring of any kind to probably better use of the system. (Library type: School; collection size: very small; ils satisfaction: 6)

The Destiny online catalog is fine and the customer service is fine, but you have to call, there is no good documentation. I would love to see linked online documentation that was useful, not just definitions, but HOW to do things. The other issue I have with this software is that the reports are not very flexible and even the report builder will not do what I would like (generate notices for people who have overdues that are on hold for other students). Some of it is basic, like I would like to select multiple classes to run overdue notices for, instead of having to run for a series of classes, alphabetically. The recent update only changed the look--still not very inspired and words are still too small. Overall, it is an easy system to use, and I don't have any complaints on a daily basis. (Library type: School; collection size: small; ils satisfaction: 7)

For questions on how the program works, I have mostly gotten great help, however when I had a server crash and had to reinstall destiny on a new server, it took 2 days before my ticket was escalated to someone who actually knew how to do all of that. A lot of wasted hours on my part. (yours too) (Library type: Public; collection size: small; ils satisfaction: 7)

Follett has always been wonderful in answering all the questions I have had during my career as a library tech. The representatives are always ready to assist with any questions I have asked. Thank you very much [...] (Library type: School; collection size: very small; ils satisfaction: 7)

I am answering from the district office, which I oversee, as a result of a new librarian being employed at this site. Did not even know about this survey, and I oversee all 58 school libraries in this district. Please add me to your list for future surveys. Also, I would like to know how you get the National Center for Educational Statistics information. IS it provided locally by our district or do you obtain via the Center itself? Thanks for your assistance. (Library type: School; collection size: very small; ils satisfaction: 7)

The search functionality and reports portion of Destiny has always been our biggest complaint. They came out with an update recently that was an improvement but still it is lacking in these areas. (Library type: Public; collection size: small; ils satisfaction: 6)

Destiny's recent upgrades seem to be directed to the textbook inventory component of their software. There has been little attention paid to improving the library administration in the past several years. (Library type: School; collection size: small; ils satisfaction: 6)

They don't listen to the challenges we have but just interested in the subscription fee. I'm stack due to such poor customer service . (Library type: Library Personnel; collection size: small; ils satisfaction: 0)

The Library management system is fine. Our District's Student Management System which is from same vendor, currently limits our Internet Resources a little as they have not been trained sufficiently at our District Level (through our own administration's choices and changes). Our I.T. is limited and for the present time, this system is the best fit for our school district. (Library type: School; collection size: small; ils satisfaction: 7)

Unfortunately our Library Board originally purchase circulation software designed for schools, not public libraries. Our current software cannot perform many of the tasks useful for a public library easily and it requires an exceptional amount of work to identify patrons who are no longer active. However, as our circulation desk is staffed almost entirely by elderly volunteers, some who only volunteer for desk duty once a month, the thought of trying to retrain them to a new system when they are already daunted by technology in general would likely cause many to drop out and trigger a staffing emergency. Still something I want to consider, but as I am the only professional staff and am only hired for 10 hours per week the task of evaluating new software and migrating to it seems daunting. (Library type: Public; collection size: small; ils satisfaction: 2)

Follett has changed a number of things with the updates in Destiny and they have been positive changes. Most notably searches are clearer and once set up more efficient. The Follett app does not work on android devices and though answered quite quickly I was fobbed off with a non-answer. I have put in two requests to the tech team to no avail. (Library type: School; collection size: very small; ils satisfaction: 9)

Our ILS was designed for a school library, but in fact we're a public library for the entire community. We don't have it within our budget or available resources to go through the process of changing over the system. The main thing I don't like about Follett is that its design and catalog focus is juvenile. (Library type: National; collection size: small; ils satisfaction: 3)

My library is only one of 37 schools within the [...] Consolidated ISD. The answers only reflect[...] not those in the entire district. (Library type: School; collection size: small; ils satisfaction: 7)

The current vendor has a focus on schools. As we are a public library, the system doesn't meet our needs. I can't speak to how the company works for their target customer base. (Library type: Public; collection size: small; ils satisfaction: 1)

Follett has been a reliable vendor for many years, but some of the customer support in the current market and environment--especially with respect to integration with other electronic platforms, and full functionality and utilization--could be more proactive and customized. (Library type: School; collection size: very small; ils satisfaction: 7)

The reporting is terrible. I could do more with the old DOS Winnebago program (Library type: School; collection size: medium; ils satisfaction: 5)

The schools in our county use what our Board of Education gives us. As far as I'm concerned, I am very satisfied with the Follett/Destiny Library system. Some of the above questions/survey I did not answer as I am not the person to purchase these things. It would be on the level of our County Board Office. (Library type: School; collection size: very small; ils satisfaction: 9)

no comment (Library type: Public; collection size: medium; ils satisfaction: 7)

My only issue with Destiny is that it is not sip2 compliant. We could not acquire self-checkers from other suppliers because of that matter. Follett has a number of RFID equipment and devices but they are not as modern as compared to the other suppliers. (Library type: Medical; collection size: small; ils satisfaction: 6)

Cannot navigate easily between open pages. Most often one must return to the beginning page & start all over again with a new search. (Library type: School; collection size: very small; ils satisfaction: 8)

This is the least expensive ILS alternative for us at this time (not including open source) and it is highly efficient and effective in meeting our needs. The cost factor is important to us. (Library type: Public; collection size: small; ils satisfaction: 8)

Completely satisfied with Follet meets all of our needs as well as is affordable (Library type: Public; collection size: small; ils satisfaction: 8)

My biggest problems with Destiny are: * limited District-level reporting, although library reporting is often good * lack of flexibility - no keyboard shortcuts, what can be done in one area can often not be applied in another area * inability to customize for individual libraries or District, development is slow * even with recent improvements, Destiny still clunky and we have been using it since 2007 (Library type: School; collection size: large; ils satisfaction: 6)

ILS