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Statistical Report for Atriuum


2017 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction77 1 2 1 1 4 10 27 31 97.878
ILS Functionality77 3 1 5 9 35 24 87.828
Print Functionality76 2 1 2 3 8 27 33 97.898
Electronic Functionality69 5 1 1 2 3 4 6 16 16 15 76.557
Company Satisfaction77 1 2 2 2 9 24 37 98.008
Support Satisfaction76 2 1 2 2 5 19 45 98.219
Support Improvement68 2 5 11 3 11 8 28 97.248
Company Loyalty74 5 1 4 1 11 14 38 97.589
Open Source Interest75 39 6 5 4 9 5 1 5 1 01.840

CategoryTotalYespercent
Considering new ILS77 33.90%
Considering new Interface77 11.30%
System Installed on time?77 7496.10%

Average Collection size: 48757

TypeCount
Public61
Academic1
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00060
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

AtriuumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1017.91 000887.821068.330
ILSFunctionality1017.79 000887.681068.670
PrintFunctionality977.98 000847.881068.670
ElectronicFunctionality976.77 000856.541068.500
SatisfactionCustomerSupport998.08 000867.991068.670
CompanyLoyalty987.84 000867.761068.000



2016 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 2 3 2 3 16 32 43 97.918
ILS Functionality101 2 1 2 1 4 20 36 35 87.798
Print Functionality97 3 2 2 5 6 36 43 97.988
Electronic Functionality97 5 2 1 3 5 10 9 8 22 32 96.778
Company Satisfaction100 1 1 2 1 2 6 10 28 49 97.948
Support Satisfaction99 1 2 4 4 10 26 52 98.089
Support Improvement99 2 1 6 18 11 7 21 33 97.068
Company Loyalty98 1 1 1 1 1 6 5 9 22 51 97.849
Open Source Interest99 46 9 7 6 10 9 5 3 1 3 02.141

CategoryTotalYespercent
Considering new ILS102 87.84%
Considering new Interface102 21.96%
System Installed on time?102 9492.16%

Average Collection size: 35661

TypeCount
Public89
Academic0
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00083
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 1 2 1 4 2 9 22 39 53 97.748
ILS Functionality133 2 6 1 4 12 22 40 46 97.568
Print Functionality130 1 1 3 3 6 5 19 32 60 97.788
Electronic Functionality117 3 1 2 5 4 8 10 21 31 32 97.008
Company Satisfaction131 1 2 1 1 5 10 12 27 72 97.989
Support Satisfaction131 1 2 3 2 6 11 28 78 98.159
Support Improvement127 1 1 2 8 24 5 8 23 55 97.288
Company Loyalty130 5 3 2 2 3 5 8 13 28 61 97.408
Open Source Interest130 56 16 15 5 19 11 2 3 2 1 01.921

CategoryTotalYespercent
Considering new ILS138 85.80%
Considering new Interface138 42.90%
System Installed on time?138 12792.03%

Average Collection size: 14631666

TypeCount
Public121
Academic0
School12
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2014 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 1 5 9 39 64 99 98.068
ILS Functionality218 1 4 21 38 70 84 97.948
Print Functionality218 1 1 1 7 10 31 65 102 98.078
Electronic Functionality208 9 2 4 5 22 17 28 48 73 97.148
Company Satisfaction216 1 1 1 1 2 11 22 67 110 98.179
Support Satisfaction218 1 1 2 4 10 25 47 128 98.219
Support Improvement207 1 1 1 6 31 21 28 33 85 97.418
Company Loyalty213 4 1 2 1 4 10 17 18 41 115 97.829
Open Source Interest211 92 18 24 10 27 26 4 3 2 5 02.091

CategoryTotalYespercent
Considering new ILS223 31.35%
Considering new Interface223 31.35%
System Installed on time?223 21495.96%

Average Collection size: 31803

TypeCount
Public185
Academic1
School35
Consortium0
Special0

Size CategoryCount
[1] Under 10,00038
[2] 10,001-100,000170
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction221 1 1 1 1 1 5 10 31 66 104 98.048
ILS Functionality221 1 2 2 1 3 10 33 73 96 98.008
Print Functionality221 1 1 1 6 12 24 69 107 98.128
Electronic Functionality214 5 4 2 4 19 20 32 52 76 97.338
Company Satisfaction220 1 1 1 1 8 2 20 62 124 98.249
Support Satisfaction218 1 1 1 2 1 6 4 21 46 135 98.249
Support Improvement212 1 1 6 31 10 12 46 105 97.728
Company Loyalty217 3 1 3 9 12 17 45 127 98.089
Open Source Interest210 102 20 12 8 18 34 8 3 1 4 02.011

CategoryTotalYespercent
Considering new ILS229 31.31%
Considering new Interface229 20.87%
System Installed on time?229 21393.01%

Average Collection size: 43562

TypeCount
Public174
Academic2
School53
Consortium0
Special0

Size CategoryCount
[1] Under 10,00030
[2] 10,001-100,000169
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 1 4 2 11 24 41 48 97.758
ILS Functionality132 1 1 3 7 11 20 56 33 87.588
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction132 1 1 3 11 13 47 56 98.008
Support Satisfaction133 1 3 1 3 9 12 31 73 98.069
Support Improvement129 1 1 4 28 10 9 24 52 97.328
Company Loyalty133 3 3 2 10 8 17 26 64 97.638
Open Source Interest131 50 14 15 10 8 14 8 5 3 4 02.442

CategoryTotalYespercent
Considering new ILS136 53.68%
Considering new Interface136 10.74%
System Installed on time?136 13095.59%

Average Collection size: 38878

TypeCount
Public128
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,000121
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 3 1 8 8 11 97.638
ILS Functionality32 2 2 2 8 12 6 87.388
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction32 2 1 3 3 12 11 87.728
Support Satisfaction30 2 3 1 2 9 13 97.738
Support Improvement31 2 8 2 5 7 7 56.907
Company Loyalty31 1 5 2 5 8 10 97.428
Open Source Interest32 9 7 2 2 5 3 1 2 1 02.632

CategoryTotalYespercent
Considering new ILS32 00.00%
Considering new Interface32 00.00%
System Installed on time?32 3093.75%

Average Collection size: 49962

TypeCount
Public28
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 2 5 9 4 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 1 5 8 7 87.438
Support Satisfaction23 1 1 1 4 7 9 97.618
Support Improvement21 1 8 1 1 5 5 56.577
Company Loyalty23 1 2 1 2 10 7 87.358
Open Source Interest22 10 4 4 1 2 1 01.681

CategoryTotalYespercent
Considering new ILS24 14.17%
Considering new Interface24 00.00%
System Installed on time?24 2395.83%

Average Collection size: 26832

TypeCount
Public20
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction55 1 1 3 4 13 14 19 97.538
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction55 1 2 1 3 2 9 16 21 97.568
Support Satisfaction55 1 1 1 1 1 1 4 5 18 22 97.568
Support Improvement53 1 1 1 1 14 3 7 13 12 56.747
Company Loyalty54 3 1 2 1 1 1 3 10 10 22 97.098
Open Source Interest53 15 7 4 5 3 10 2 2 2 3 03.043

CategoryTotalYespercent
Considering new ILS56 610.71%
Considering new Interface56 23.57%
System Installed on time?56 4885.71%





2008 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 1 3 97.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 1 2 3 97.578
Support Satisfaction6 1 1 2 2 87.508
Support Improvement0 not applicable
Company Loyalty7 1 1 2 1 2 76.867
Open Source Interest6 3 2 1 12.172

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 571.43%





2007 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 2 1 86.408
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 2 2 76.177
Support Satisfaction6 1 1 2 1 1 65.836
Support Improvement0 not applicable
Company Loyalty6 1 1 1 2 1 85.838
Open Source Interest6 2 3 1 11.501

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 116.67%




2017 : gen: 7.87 company 8.00 loyalty 7.58 support 8.21

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments

VERY SATISFIED WITH OUR SYSTEM, AUTIRRUM AND BOOK SYSTEMS (Library type: Public; collection size: small; ils satisfaction: 8)

Excellent overall system for smaller public libraries. (Library type: Public; collection size: small; ils satisfaction: 9)

There are glitches in the system...reporting. the handling of reserves, the catalog display on public access computers, which Book Systems personnel seem unable to correct or even pinpoint the cause. Although the customer service team does return calls...it takes a while and the problem tickets never seem to be resolved. That said, this is a good system overall for the price and Book Systems seem to be trying to improve it. Had I a larger staff that could stay on top of the issues and the amount of necessary call backs we might receive solutions to our little problems. (Library type: Public; collection size: medium; ils satisfaction: 8)

Very happy with our product. They are always coming up with value added content that makes our jobs easier. (Library type: Public; collection size: small; ils satisfaction: 9)

The report interface is not as user friendly as it should be. Often, after calling technical support, I find we can not run the type of report I would like. (Library type: Public; collection size: small; ils satisfaction: 7)

We are well pleased with our Atriuum ILS, and its potential for growth. We currently are an onsite installation, but when we have more of our collection cataloged, we can roll into the cloud based system to allow more access. The folks at Book Systems are great, never condescending (when it is operator error), and very prompt. Open source is not really an option for us, we don't have in house tech support and honestly, it is just to big a learning curve with all the other hats I wear. Because we are an endowed library, and not part of the state-wide system, we don't have to worry about our catalog being integrated, although as a matter of good practice, we comply with and adhere to the NorLN (WV) cataloging rules and Atriuum meshes with Sierra well in that respect. I think we are a ways away from needing or benefiting from a discovery interface in our remote, rural area as a stand alone. Thanks for including us in your survey, and thanks for all you do for libraries. (Library type: Public; collection size: small; ils satisfaction: 9)

Atriuum is great! Our branch library is (Library type: Public; collection size: small; ils satisfaction: 8)

My biggest problem is with the wording of the reports. I can never find anything I want. I don't work with them everyday so that makes it difficult to remember go here to find that. (Library type: Public; collection size: small; ils satisfaction: 5)

I love our Atriuum but would like to see some changes in the system. such as Fines it has 3 boxes we are to click , Pay - Waive - Delete. I wished it had a box that was for Hold. we might need to delete the books but keep the amount attached to the account but Don't Waive or Pay the amount owed. It could just show on their account. If we need to look up the books we can always go to the patron's history. At this moment this is my biggest concern. We want to be able to delete a book from the system but keep the Fines attached to the account. Thank u. (Library type: Public; collection size: very small; ils satisfaction: 8)

Book Systems is expensive but meets our needs and has a great support group that quickly responds to questions. (Library type: Public; collection size: small; ils satisfaction: 8)

Small church library. Book Systems Atiruum meets our needs. (Library type: Church; collection size: very small; ils satisfaction: 9)

ILS is installed on library-owned server which does not support all the functions of the ILS that we would like to implement. Cost for vender-hosted ILS is prohibitive. (Library type: Public; collection size: small; ils satisfaction: 9)

We just completed our Migration to Atriuum. So we are still getting used to how it works. As with all systems there are things you like and things you wonder why they work that way. My training was excellent and I also like there are training videos available. Support has been awesome! (Library type: School; collection size: small; ils satisfaction: 8)

Book Systems allows direct interaction between library directors/tech services librarians and their engineers to make sure they understand our suggestions for improvements and how we want their system to work. (Library type: Public; collection size: medium; ils satisfaction: 9)

I would not switch to an open source product. Technology is moving too fast to depend on open source functionality and stability. (Library type: Public; collection size: small; ils satisfaction: 9)

Our primary concern with Book Systems, at this point, is the difficulty in protecting patron privacy. Right now, Book Systems keeps an indefinite history of every item checked out by every patron. Without an update from Atriuum, deleting this history will delete all checkout history, including history that is useful to keep, like overdues, lost items, etc. Discussions with Atriuum yielded no middle ground. It's an all or nothing proposition. While we are not particularly unhappy with Book Systems (it lacks in some features and usability we would like), the inability to adequately protect our patrons' privacy is our main reason for beginning the search for a new ILS within the next year or two. (Library type: Public; collection size: small; ils satisfaction: 5)

I am very satisfied with our system and tech support it provides. I am non-tech savvy and they are very patient and super helpful to me every time i call with a new problem!!! (Library type: Public; collection size: very small; ils satisfaction: 9)

Considering Aspencat because many Colorado libraries have the same system and can interface and have interlibrary loans, as well as e-resources, through those libraries. And the annual cost is less. (Library type: Public; collection size: small; ils satisfaction: 2)

We've incorporated the school district's three library collections into our database, which is why our number more than doubled from last year. (Library type: Public; collection size: medium; ils satisfaction: 8)

ILS