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Statistical Report for Athena

1 Responses for Athena in 2018

0 Responses for Athena in 2017

Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

AthenaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS4 10010000
ILSFunctionality4 10010000
PrintFunctionality4 10010000
ElectronicFunctionality4 10010000
SatisfactionCustomerSupport4 10010000
CompanyLoyalty4 10010000


4 Responses for Athena in 2016

1 Responses for Athena in 2015

3 Responses for Athena in 2014


2013 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 2 1 3 86.507
ILS Functionality8 1 1 2 1 3 86.507
Print Functionality8 1 1 2 1 2 1 66.637
Electronic Functionality8 2 1 1 1 2 1 04.005
Company Satisfaction8 1 1 1 1 3 1 86.258
Support Satisfaction8 3 1 3 1 05.008
Support Improvement8 3 1 3 1 45.757
Company Loyalty8 2 1 2 1 1 1 05.136
Open Source Interest8 2 1 2 2 1 03.384

CategoryTotalYespercent
Considering new ILS9 444.44%
Considering new Interface9 00.00%
System Installed on time?9 666.67%

Average Collection size: 12910

TypeCount
Public6
Academic1
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 3 97.209
ILS Functionality5 2 1 1 1 56.606
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction5 1 1 1 2 95.405
Support Satisfaction5 2 1 1 1 04.205
Support Improvement5 2 1 1 1 03.203
Company Loyalty5 1 1 1 1 1 04.605
Open Source Interest6 1 2 1 1 1 45.006

CategoryTotalYespercent
Considering new ILS6 350.00%
Considering new Interface6 00.00%
System Installed on time?6 466.67%

Average Collection size: 19027

TypeCount
Public5
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 1 1 1 1 2 1 3 74.275
ILS Functionality11 1 2 3 1 1 1 1 1 33.823
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 4 1 1 1 1 2 1 03.734
Support Satisfaction11 5 1 1 1 1 1 1 03.363
Support Improvement10 2 1 3 1 1 1 1 44.304
Company Loyalty10 2 2 2 2 1 1 03.404
Open Source Interest10 3 1 1 1 2 2 04.305

CategoryTotalYespercent
Considering new ILS13 1076.92%
Considering new Interface13 215.38%
System Installed on time?13 1184.62%

Average Collection size: 34637

TypeCount
Public9
Academic2
School0
Consortium0
Special2

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00011
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 1 1 3 2 1 2 1 1 2 34.935
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 4 2 3 1 3 03.463
Support Satisfaction12 3 2 1 2 1 3 03.674
Support Improvement13 4 1 1 2 2 1 2 03.313
Company Loyalty13 6 2 1 1 3 03.001
Open Source Interest14 2 2 1 2 1 2 1 1 2 04.214

CategoryTotalYespercent
Considering new ILS14 964.29%
Considering new Interface14 17.14%
System Installed on time?14 1071.43%

Average Collection size: 29404

TypeCount
Public9
Academic4
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00011
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 3 2 1 1 4 4 2 3 65.576
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 2 4 1 1 2 3 2 4 2 25.106
Support Satisfaction21 4 1 1 2 3 2 3 3 2 04.715
Support Improvement20 4 3 1 2 6 1 1 2 53.705
Company Loyalty21 8 1 3 1 4 1 1 2 03.143
Open Source Interest19 3 3 1 1 2 1 4 4 85.166

CategoryTotalYespercent
Considering new ILS21 1466.67%
Considering new Interface21 00.00%
System Installed on time?21 1676.19%





2008 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 2 2 3 2 3 1 2 6 1 2 74.635
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction24 4 4 2 1 2 2 4 2 3 03.924
Support Satisfaction24 6 3 1 2 1 4 2 2 1 2 03.634
Support Improvement0 not applicable
Company Loyalty24 9 1 1 1 3 2 2 1 1 3 03.424
Open Source Interest24 5 3 1 2 4 1 1 7 94.635

CategoryTotalYespercent
Considering new ILS24 1979.17%
Considering new Interface24 00.00%
System Installed on time?24 2187.50%





2007 Survey Results
Product: Athena Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 5 1 4 4 4 56.187
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction40 3 2 4 3 3 4 8 2 6 5 65.156
Support Satisfaction40 4 1 4 5 5 3 4 5 4 5 34.885
Support Improvement0 not applicable
Company Loyalty39 15 3 2 4 2 4 1 3 2 3 03.002
Open Source Interest37 7 2 5 5 6 4 2 2 1 3 03.573

CategoryTotalYespercent
Considering new ILS40 2665.00%
Considering new Interface40 12.50%
System Installed on time?40 12.50%




2013 : gen: 6.50 company 6.25 loyalty 5.13 support 5.00

2012 : gen: 7.20 company 5.40 loyalty 4.60 support 4.20

2011 : gen: 4.27 company 3.73 loyalty 3.40 support 3.36

2010 : gen: 4.93 company 3.46 loyalty 3.00 support 3.67

2009 : gen: 5.57 company 5.10 loyalty 3.14 support 4.71

2008 : gen: 4.63 company 3.92 loyalty 3.42 support 3.63

2007 : gen: 6.18 company 5.15 loyalty 3.00 support 4.88

Comments

We continue to use Athena even though the company was absorbed by Follett and is no longer supported -- hence the response to questions regarding support. The biggest downside to the current system is that we are not able to put our catalog on-line but other than that is works. We hope to migrate to a new ILS in the next couple years and have been looking at various OS options. We are also considering something like ResourceMate. (Library type: Special; collection size: very small; ils satisfaction: 8)

[...] We are always interested in research comparisons of vendors & products. (Library type: Academic; collection size: medium; ils satisfaction: 5)

ILS