Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Apollo


2017 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction80 1 2 4 18 55 98.549
ILS Functionality79 1 1 10 27 40 98.309
Print Functionality80 2 1 2 1 3 3 18 50 98.119
Electronic Functionality79 1 1 2 1 8 26 40 98.159
Company Satisfaction80 2 4 15 59 98.599
Support Satisfaction79 1 1 4 10 63 98.619
Support Improvement76 1 1 2 14 2 5 13 38 97.579
Company Loyalty79 1 1 1 2 4 8 62 98.529
Open Source Interest79 41 5 13 4 6 5 2 1 2 01.670

CategoryTotalYespercent
Considering new ILS82 00.00%
Considering new Interface82 11.22%
System Installed on time?82 7692.68%

Average Collection size: 34540

TypeCount
Public76
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00072
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

ApolloallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1028.50 0001018.500000
ILSFunctionality1038.33 0001028.320000
PrintFunctionality1038.42 0001028.410000
ElectronicFunctionality1038.13 0001028.120000
SatisfactionCustomerSupport1028.47 0001018.470000
CompanyLoyalty1028.07 0001018.060000



2016 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 1 1 2 5 23 70 98.509
ILS Functionality103 1 1 1 3 6 31 60 98.339
Print Functionality103 1 1 2 1 6 23 69 98.429
Electronic Functionality103 3 3 2 10 25 60 98.139
Company Satisfaction102 1 2 1 1 2 17 78 98.549
Support Satisfaction102 1 1 1 1 2 2 14 80 98.479
Support Improvement98 2 1 1 3 15 8 16 52 97.599
Company Loyalty102 4 1 3 1 4 1 19 69 98.079
Open Source Interest102 44 17 10 5 14 6 1 1 1 3 01.821

CategoryTotalYespercent
Considering new ILS106 10.94%
Considering new Interface106 10.94%
System Installed on time?106 10195.28%

Average Collection size: 32330

TypeCount
Public106
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00095
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 7 23 79 98.639
ILS Functionality109 1 2 7 33 66 98.489
Print Functionality110 1 1 2 5 23 78 98.549
Electronic Functionality105 2 1 2 4 9 23 64 98.179
Company Satisfaction110 1 4 18 87 98.729
Support Satisfaction109 5 14 90 98.789
Support Improvement105 2 16 2 5 17 63 97.989
Company Loyalty108 3 1 1 1 2 1 16 83 98.389
Open Source Interest104 53 11 11 9 5 6 2 3 4 01.720

CategoryTotalYespercent
Considering new ILS113 43.54%
Considering new Interface113 32.65%
System Installed on time?113 10794.69%

Average Collection size: 29898

TypeCount
Public113
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,000101
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction73 1 6 19 47 98.529
ILS Functionality73 1 2 5 32 33 98.298
Print Functionality73 1 2 3 19 48 98.519
Electronic Functionality70 1 2 2 5 22 38 98.279
Company Satisfaction73 1 4 17 51 98.609
Support Satisfaction72 1 1 1 15 54 98.649
Support Improvement71 1 3 8 3 2 16 38 97.859
Company Loyalty72 1 2 12 57 98.719
Open Source Interest70 34 10 7 2 8 5 1 1 2 01.711

CategoryTotalYespercent
Considering new ILS74 00.00%
Considering new Interface74 00.00%
System Installed on time?74 7195.95%

Average Collection size: 25299

TypeCount
Public74
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00067
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 14 36 98.549
ILS Functionality54 1 1 4 17 31 98.419
Print Functionality53 1 3 15 34 98.559
Electronic Functionality53 1 1 9 8 34 98.309
Company Satisfaction54 1 2 8 43 98.709
Support Satisfaction54 1 1 9 43 98.729
Support Improvement53 1 11 3 6 32 97.859
Company Loyalty53 1 1 1 8 42 98.589
Open Source Interest52 25 6 5 5 5 2 1 1 2 02.041

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 54100.00%

Average Collection size: 30980

TypeCount
Public54
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00046
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
ILS Functionality114 2 15 27 70 98.459
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11496.61%

Average Collection size: 25686

TypeCount
Public118
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,00099
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
ILS Functionality52 1 3 1 17 30 98.389
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%

Average Collection size: 32723

TypeCount
Public53
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00046
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%

Average Collection size: 30799

TypeCount
Public84
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00078
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%





2008 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%





2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%




2017 : gen: 8.54 company 8.59 loyalty 8.52 support 8.61

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments

The customer service from Biblionix is fantastic - the best of any vendor I've ever dealt with over the 30+ years that I've worked at this library. So responsive to our needs it is unbelievable, it makes us feel singled out for special treatment though I'm sure all of their customers feel the same. The ILS is wonderful - geared for public libraries in a way that other products cannot match. We love it! (Library type: Public; collection size: medium; ils satisfaction: 9)

I have had this system for years and wouldn't even consider changing. They keep developing it to better assist our library in meeting the needs of our patrons. I couldn't ask for any better system and customer care than i have with Biblionix. (Library type: Public; collection size: small; ils satisfaction: 9)

We are exceedingly satisfied with the Apollo product and with the high level of service and product support we are receiving from Biblionix. It is the best ILS on the market for small to midsized public libraries. (Library type: Public; collection size: small; ils satisfaction: 9)

The Biblionix Apollo system is affordable, reliable and intuitive. The product continues to evolve with sensible improvements that actually work. Biblionix remains - by a long chalk - the best ILS vendor I have worked with in my 20 years in the public library field. (Library type: Public; collection size: small; ils satisfaction: 9)

We love Apollo. (Library type: Public; collection size: small; ils satisfaction: 9)

We have been using Apollo since Aug 1, we are very happy with the product and the level of support we receive from the company. There are still some learning curves that we are going through but nothing that would make us question our decision on Apollo. (Library type: Public; collection size: medium; ils satisfaction: 8)

Biblionix continues to offer new services. In the last year we have utilized Gabbie which allows us to connect with our patrons via text. Apollo automates texts when patron have overdues or need to renew their card. We can also use Gabbie to offer an Ask a Librarian service via text. Another development is the ability of our patrons to choose to keep their reading history and even download it. Though not used by everyone, some patrons really love this feature. (Library type: Public; collection size: small; ils satisfaction: 9)

First, patrons like the home page for the catalog. Having covers of new books scroll across the screen is almost as good as walking into the library at eleven o'clock at night ... or whenever one needs a good book. Second, Biblionix has made getting access to Camelia.net so easy. Checking out electronic books has become very important for this rural library. (Library type: Public; collection size: small; ils satisfaction: 9)

We've had great success with Apollo by Biblionix in serving our very small community (LSA 3,750) over the last 6 years or so. Biblionix's focus on straight-forward reasonable pricing, patron-friendly interface, customer-driven features/services/updates have really made it easy for us to stick with them! (Library type: Public; collection size: small; ils satisfaction: 9)

Very satisfied with our ILS (Library type: Public; collection size: small; ils satisfaction: 8)

Biblionix continues to offer exceptional customer service and recent enhancements have greatly improved our library's operations. (Library type: Public; collection size: small; ils satisfaction: 9)

Apollo from Biblionix is already installed, has been since 2/29/2016. (Library type: Public; collection size: small; ils satisfaction: 9)

Biblionix Apollo has been wonderful to work with. The reports are accurate and easily accessed. Best decision ever to migrate to Apollo. (Library type: Public; collection size: small; ils satisfaction: 9)

The team at Biblionix are always very supportive, listens to our concerns and questions and helps us conquer what ever issue we may have! Although ... we rarely need that help. I am very happy with the service we receive! (Library type: Public; collection size: small; ils satisfaction: 9)

We switched from an open-source product, Koha, because our small library did not have the technology expertise to optimize it. We are happy with our new product, Biblionix's Apollo, because it has a very user-friendly (cover-image-heavy) patron interface and a staff-friendly back end. Staff can catalog without memorizing MARC field numbers and subfield codes, we no longer have to complete extra steps to make lists of new items available to patrons, and our catalog integrates automatically with our state's interlibrary loan service and with our OverDrive account. Drawbacks to Apollo are that it lacks some features and abilities that come standard in most large catalogs. In many cases, but not all, the company has been able to add these. For instance, we have a one-week holding period for reserved items; Apollo could not initially handle that length. The developers were able to program it for us, though. (Library type: Public; collection size: small; ils satisfaction: 7)

We were thrown into the deep end when our Athena program crashed in 2014 and Apollo was able to provide and fulfill all our needs. Their support has been phenomenal and they listen to their customers and try and succeed in fulfilling their needs. (Library type: Public; collection size: small; ils satisfaction: 9)

Excellent customer service. They are always responsive to our needs. (Library type: Public; collection size: small; ils satisfaction: 9)

We have only been working with our new ILS for 5 months, but really like it so far. (Library type: Public; collection size: small; ils satisfaction: 7)

Excellent customer service, very responsive, open to suggestions. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS (Biblionix) provides excellent library system; support is very good (Library type: Public; collection size: small; ils satisfaction: 9)

Our library is very satisfied with Apollo. (Library type: Public; collection size: small; ils satisfaction: 8)

The vendor is not flexible with developments, and does not work well with third party applications. The customer service is not what I expect from a professional standpoint. (Library type: Public; collection size: medium; ils satisfaction: 1)

Apollo/Biblionix has been the most accomodating and the best customer service of any we have used and they are in tune with what small libraries need. We are very happy with all the services they supply and the on line catalog which has our book cover shots just as soon as we add them to the catalog. We have absolutly no reason to look for another vendor and cannot forsee doing so in the future. (Library type: Public; collection size: small; ils satisfaction: 9)

[...] is a very small rural library and Apollo is close to perfect for our needs. (Library type: Public; collection size: small; ils satisfaction: 9)

Biblionix has been fantastic to work with. The personal customer service we receive from them, and the timely response to any issues we have make the program the best we have worked with since automating in 1995. (Library type: Public; collection size: small; ils satisfaction: 9)

I have no plans of changing providers. (Library type: Public; collection size: small)

We do not currently have any electronic resources. We are very small and the library at the county seat has Overdrive so we cannot justify the cost. (Library type: Public; collection size: small; ils satisfaction: 9)

We find Biblionix very responsive to our ideas to make the system better. (Library type: Public; collection size: small; ils satisfaction: 9)

Apollo is the best company we have ever worked with for an ILS product, their customer service is tops! (Library type: Public; collection size: small; ils satisfaction: 9)

We use Biblionix Apollo and are very satisfied. Every time we contact Biblionix with a question, the staff has always responded promptly and with the information we are requesting. We are very pleased with the system. (Library type: Public; collection size: small; ils satisfaction: 9)

The Biblionix tech team listens to our suggestions and creates solutions that are librarian oriented. They shape the product to our needs rather than giving us ways to shape our needs to their product. (Library type: Public; collection size: small; ils satisfaction: 8)

[...] (Library type: Public; collection size: small)

Extremely pleased with Apollo (Library type: Public; collection size: small; ils satisfaction: 9)

ILS