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Statistical Report for Alto


2018 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 3 1 75.004
ILS Functionality9 1 1 1 2 4 75.786
Print Functionality9 1 1 4 2 1 76.787
Electronic Functionality8 2 3 2 1 33.383
Company Satisfaction9 1 1 2 1 2 2 34.445
Support Satisfaction9 1 3 1 3 1 24.334
Support Improvement9 3 1 1 1 1 1 1 02.332
Company Loyalty9 1 1 1 3 2 1 44.334
Open Source Interest8 2 1 1 1 1 1 1 03.885

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 777.78%

Average Collection size: 237057

TypeCount
Public2
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0003
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 4 3 2 66.507
ILS Functionality10 1 5 2 1 1 66.606
Print Functionality10 1 2 2 3 2 86.808
Electronic Functionality10 1 3 2 1 3 45.205
Company Satisfaction9 1 2 2 4 75.676
Support Satisfaction9 1 1 1 1 3 2 75.787
Support Improvement10 1 3 5 1 54.705
Company Loyalty10 1 2 5 2 76.807
Open Source Interest10 3 3 2 1 1 02.701

CategoryTotalYespercent
Considering new ILS10 110.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 306079

TypeCount
Public3
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

AltoallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS175.88 45034000
ILSFunctionality175.53 45034000
PrintFunctionality176.35 45034000
ElectronicFunctionality174.35 45034000
SatisfactionCustomerSupport175.88 45034000
CompanyLoyalty176.12 45034000



2016 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 1 2 1 2 4 4 1 2 65.886
ILS Functionality17 1 2 2 2 4 3 3 65.536
Print Functionality17 1 1 2 1 5 6 1 86.357
Electronic Functionality17 2 2 3 1 3 3 1 1 1 34.355
Company Satisfaction17 2 4 3 2 5 1 86.066
Support Satisfaction17 1 2 1 1 3 4 4 1 75.887
Support Improvement17 1 1 3 4 3 3 2 55.245
Company Loyalty17 2 1 3 2 5 2 2 76.127
Open Source Interest17 4 2 5 2 3 1 22.592

CategoryTotalYespercent
Considering new ILS17 741.18%
Considering new Interface17 00.00%
System Installed on time?17 1588.24%

Average Collection size: 293885

TypeCount
Public7
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0004
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 2 1 2 2 6 1 2 75.887
ILS Functionality16 2 1 1 1 5 3 2 1 65.636
Print Functionality16 1 1 1 3 3 5 2 86.757
Electronic Functionality16 3 1 1 3 2 4 2 64.005
Company Satisfaction16 1 1 1 1 4 3 3 2 65.947
Support Satisfaction16 1 1 2 1 7 2 2 76.507
Support Improvement15 1 1 2 5 2 3 1 54.735
Company Loyalty16 2 1 1 2 4 3 3 76.137
Open Source Interest16 4 5 1 3 1 1 1 22.752

CategoryTotalYespercent
Considering new ILS16 637.50%
Considering new Interface16 16.25%
System Installed on time?16 16100.00%

Average Collection size: 367561

TypeCount
Public6
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0003
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 3 3 2 8 1 75.897
ILS Functionality18 2 1 1 4 2 5 3 75.676
Print Functionality18 1 1 2 9 5 76.787
Electronic Functionality18 1 2 3 2 2 3 1 4 73.944
Company Satisfaction18 4 3 3 6 2 75.946
Support Satisfaction18 2 1 2 3 5 5 76.177
Support Improvement18 1 3 2 3 2 4 1 2 75.336
Company Loyalty18 1 4 2 3 5 2 1 75.566
Open Source Interest17 6 1 3 1 4 1 1 02.182

CategoryTotalYespercent
Considering new ILS19 1052.63%
Considering new Interface19 210.53%
System Installed on time?19 19100.00%

Average Collection size: 518649

TypeCount
Public7
Academic12
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2013 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 2 3 7 3 76.507
ILS Functionality16 2 1 1 4 3 4 1 66.317
Print Functionality15 1 1 2 10 1 87.608
Electronic Functionality16 1 2 3 4 3 2 1 54.815
Company Satisfaction16 2 1 1 4 4 4 66.197
Support Satisfaction16 1 2 1 5 3 4 66.196
Support Improvement16 1 1 2 5 3 3 1 55.315
Company Loyalty16 1 1 2 3 5 3 1 76.447
Open Source Interest16 4 1 4 3 1 3 02.312

CategoryTotalYespercent
Considering new ILS16 531.25%
Considering new Interface16 16.25%
System Installed on time?16 1487.50%

Average Collection size: 456542

TypeCount
Public7
Academic7
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0002
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Alto Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 2 7 5 1 65.746
ILS Functionality19 1 5 2 4 5 2 35.376
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction19 3 2 4 5 1 4 65.586
Support Satisfaction19 1 3 3 6 2 4 65.896
Support Improvement19 2 6 6 1 3 1 45.055
Company Loyalty19 2 2 1 3 7 3 1 65.266
Open Source Interest17 1 3 7 1 3 1 1 22.652

CategoryTotalYespercent
Considering new ILS19 631.58%
Considering new Interface19 315.79%
System Installed on time?19 19100.00%

Average Collection size: 523931

TypeCount
Public9
Academic10
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


1 Responses for Alto in 2011

0 Responses for Alto in 2010

0 Responses for Alto in 2009

0 Responses for Alto in 2008

0 Responses for Alto in 2007

2018 : gen: 5.00 company 4.44 loyalty 4.33 support 4.33

2017 : gen: 6.50 company 5.67 loyalty 6.80 support 5.78

2016 : gen: 5.88 company 6.06 loyalty 6.12 support 5.88

2015 : gen: 5.88 company 5.94 loyalty 6.13 support 6.50

2014 : gen: 5.89 company 5.94 loyalty 5.56 support 6.17

2013 : gen: 6.50 company 6.19 loyalty 6.44 support 6.19

2012 : gen: 5.74 company 5.58 loyalty 5.26 support 5.89

Comments

[...] (Library type: Public; collection size: medium; ils satisfaction: 3)

Not regarding automation, but the reason the number of items in library's collection has increased is due to a large purchase of ebooks. (Library type: Academic; collection size: large; ils satisfaction: 7)

We have a hosted service and use the Assist Managed service supplied by Capita. Overall we have been pleased with how the relationship continues to develop. In addition, we are working closely with Capita with regard to the use of the Soprano web based ILS and although some elements are taking time to develop, we have been able to contribute to this product development (Library type: Public; collection size: large; ils satisfaction: 9)

We have an old version of their ILS. We are due to upgrade soon (Library type: Public; collection size: large; ils satisfaction: 6)

During the tender process several LMS suppliers were knocked out due to the discontinuation of using SIP2 for our self-service kiosks and as such I feel that Capita are not the best supplier of an LMS, however they came out top in our scoring during the tender process. (Library type: Public; collection size: medium; ils satisfaction: 3)

ILS