Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for Alexandria


2017 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 3 5 97.809
ILS Functionality10 1 1 3 5 97.909
Print Functionality9 1 1 3 4 98.118
Electronic Functionality9 1 1 1 1 2 3 96.898
Company Satisfaction10 1 2 3 4 98.008
Support Satisfaction10 1 1 2 6 97.809
Support Improvement8 4 1 3 56.636
Company Loyalty9 1 1 4 3 87.448
Open Source Interest10 2 2 3 1 1 1 43.404

CategoryTotalYespercent
Considering new ILS10 220.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 26121

TypeCount
Public5
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

AlexandriaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS207.25 21096.670077.710
ILSFunctionality207.35 21097.220077.430
PrintFunctionality207.95 21097.670077.860
ElectronicFunctionality196.16 21085.880076.140
SatisfactionCustomerSupport207.55 21097.220077.430
CompanyLoyalty207.25 21096.440077.570



2016 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 1 2 6 4 6 77.258
ILS Functionality20 1 3 8 3 5 77.357
Print Functionality20 1 7 4 8 97.958
Electronic Functionality19 1 1 1 3 5 3 2 3 66.166
Company Satisfaction20 1 1 3 4 4 7 97.358
Support Satisfaction20 1 2 5 4 8 97.558
Support Improvement18 1 5 3 4 2 3 56.337
Company Loyalty20 1 1 4 3 2 9 97.258
Open Source Interest18 11 1 2 1 2 1 01.940

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 210.00%
System Installed on time?20 1995.00%

Average Collection size: 143506

TypeCount
Public9
Academic3
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00014
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 2 2 5 8 97.658
ILS Functionality17 1 2 2 6 6 87.658
Print Functionality16 1 1 1 1 5 7 97.698
Electronic Functionality16 2 1 2 1 2 2 1 5 96.007
Company Satisfaction17 1 1 2 5 8 97.718
Support Satisfaction17 1 1 1 3 2 9 97.539
Support Improvement17 2 4 1 2 2 6 96.947
Company Loyalty17 2 1 2 2 2 8 97.008
Open Source Interest17 8 1 3 1 1 3 02.121

CategoryTotalYespercent
Considering new ILS17 211.76%
Considering new Interface17 211.76%
System Installed on time?17 1376.47%

Average Collection size: 47984

TypeCount
Public9
Academic0
School8
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00014
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 2 1 3 8 4 4 76.437
ILS Functionality23 3 1 3 7 4 5 76.487
Print Functionality23 1 3 1 6 4 8 96.578
Electronic Functionality21 1 3 1 1 1 2 2 4 4 2 75.336
Company Satisfaction23 3 1 2 3 3 4 7 96.487
Support Satisfaction22 2 1 3 1 5 2 8 96.827
Support Improvement22 1 1 3 11 1 2 3 55.235
Company Loyalty23 6 1 2 2 1 2 4 5 04.655
Open Source Interest22 5 3 2 3 4 3 1 1 03.825

CategoryTotalYespercent
Considering new ILS23 14.35%
Considering new Interface23 14.35%
System Installed on time?23 2295.65%

Average Collection size: 45748

TypeCount
Public8
Academic2
School13
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00012
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 2 1 9 3 86.948
ILS Functionality16 1 1 2 1 7 4 86.948
Print Functionality16 1 2 1 1 6 5 87.198
Electronic Functionality16 1 2 1 3 6 3 86.388
Company Satisfaction16 1 1 1 1 1 1 4 6 96.698
Support Satisfaction15 2 1 1 1 1 2 7 97.138
Support Improvement15 2 2 4 3 2 2 55.475
Company Loyalty16 1 1 1 2 1 3 7 96.258
Open Source Interest14 3 3 5 2 1 53.365

CategoryTotalYespercent
Considering new ILS16 16.25%
Considering new Interface16 16.25%
System Installed on time?16 1593.75%

Average Collection size: 85579

TypeCount
Public7
Academic0
School9
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 2 2 66.787
ILS Functionality9 1 1 2 3 2 87.338
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 1 5 2 87.448
Support Satisfaction9 2 4 3 88.118
Support Improvement9 3 4 2 87.228
Company Loyalty9 1 2 1 1 2 2 56.337
Open Source Interest9 1 2 1 1 1 1 1 1 24.444

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 9100.00%

Average Collection size: 49897

TypeCount
Public8
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 4 87.508
ILS Functionality6 1 1 4 87.508
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 5 1 88.178
Support Satisfaction6 4 2 88.338
Support Improvement5 2 1 2 56.806
Company Loyalty6 1 1 2 2 87.838
Open Source Interest6 1 1 1 1 1 1 02.503

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 116.67%
System Installed on time?6 6100.00%

Average Collection size: 57598

TypeCount
Public5
Academic0
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 2 1 2 66.677
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 4 87.338
Support Satisfaction6 1 1 2 2 87.678
Support Improvement6 3 2 1 56.678
Company Loyalty6 1 1 1 2 1 86.338
Open Source Interest6 2 2 1 1 03.173

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 00.00%
System Installed on time?6 6100.00%

Average Collection size: 35620

TypeCount
Public4
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


4 Responses for Alexandria in 2009

5 Responses for Alexandria in 2008

5 Responses for Alexandria in 2007

2017 : gen: 7.80 company 8.00 loyalty 7.44 support 7.80

2016 : gen: 7.25 company 7.35 loyalty 7.25 support 7.55

2015 : gen: 7.65 company 7.71 loyalty 7.00 support 7.53

2014 : gen: 6.43 company 6.48 loyalty 4.65 support 6.82

2013 : gen: 6.94 company 6.69 loyalty 6.25 support 7.13

2012 : gen: 6.78 company 7.44 loyalty 6.33 support 8.11

2011 : gen: 7.50 company 8.17 loyalty 7.83 support 8.33

2010 : gen: 6.67 company 7.33 loyalty 6.33 support 7.67

Comments

Overall Alexandria is a pretty good ILS system for our needs. It would be nice if we could check-out the ebooks directly from the ILS, but that is something the company has stated will be available in the near future. (Library type: School; collection size: small; ils satisfaction: 6)

We currently use Alexandria version 6.22 while the current version , 7, is completely online. We haven't upgraded because the interface is not as streamlined as the current version we use. It is not a partner with our e-book and database provider (EBSCO) although it is customizable enough to allow a link to EBSCO through its interface. Would like to be able to do hourly check-outs but unable to, haven't checked if version 7 can do that yet. (Library type: Academic; collection size: small; ils satisfaction: 7)

Incredibly great tech support with a real person that answers and gives their name! (Library type: Public; collection size: small; ils satisfaction: 9)

Being a small school, our needs are small and this product manages them nearly completely. Just wish it was integrated with my Dymo LabelWriter. Very cost-effective service for our needs. (Library type: Academic; collection size: very small; ils satisfaction: 9)

[...] (Library type: Public; collection size: medium; ils satisfaction: 5)

ILS