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Statistical Report for ALEPH 500


2017 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 3 1 1 4 13 16 23 10 1 75.886
ILS Functionality74 2 1 2 4 14 13 11 16 7 4 75.516
Print Functionality73 1 1 4 3 8 21 25 10 87.117
Electronic Functionality72 7 6 17 9 4 15 5 7 2 23.513
Company Satisfaction73 2 2 1 1 3 9 11 25 14 5 76.337
Support Satisfaction71 2 1 4 2 6 10 7 22 11 6 76.017
Support Improvement71 3 2 3 2 11 30 8 7 3 2 54.895
Company Loyalty72 4 3 1 2 1 11 6 16 10 18 96.397
Open Source Interest72 24 10 4 5 8 5 6 4 3 3 02.852

CategoryTotalYespercent
Considering new ILS74 4763.51%
Considering new Interface74 912.16%
System Installed on time?74 5878.38%

Average Collection size: 1482322

TypeCount
Public3
Academic54
School0
Consortium2
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00015
[3] 100,001-250,00010
[4] 250,001-1,000,00021
[5] 1,000,001-10,000,00019
[6] over 10,000,0012


Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

ALEPH 500allAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1295.95 285.32356.00306.4376.571113
ILSFunctionality1295.85 285.21355.86306.0776.861113
PrintFunctionality1286.96 286.32347.32307.6776.711113
ElectronicFunctionality1263.71 273.37353.77303.5773.861113
SatisfactionCustomerSupport1276.20 265.00356.11307.1377.571113
CompanyLoyalty1276.44 276.70346.68306.7776.571113



2016 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 1 5 10 8 15 35 31 15 8 65.956
ILS Functionality129 1 8 12 13 11 27 32 16 9 75.856
Print Functionality128 2 4 4 5 6 17 27 39 24 86.967
Electronic Functionality126 10 15 21 16 12 21 15 9 6 1 23.714
Company Satisfaction128 1 7 6 9 15 19 37 24 10 76.247
Support Satisfaction127 2 3 4 3 10 16 22 32 23 12 76.207
Support Improvement127 1 3 4 21 51 17 7 16 7 55.505
Company Loyalty127 4 4 3 5 10 14 15 16 23 33 96.447
Open Source Interest128 40 12 18 13 15 7 8 2 5 8 02.782

CategoryTotalYespercent
Considering new ILS130 8464.62%
Considering new Interface130 1511.54%
System Installed on time?130 10983.85%

Average Collection size: 1481089

TypeCount
Public9
Academic95
School1
Consortium3
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00029
[3] 100,001-250,00013
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00032
[6] over 10,000,0014



2015 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 3 5 4 11 14 23 26 21 2 75.866
ILS Functionality110 4 7 3 6 17 30 25 15 3 65.806
Print Functionality110 1 1 2 5 1 11 14 22 39 14 86.867
Electronic Functionality107 12 12 11 12 17 15 10 10 7 1 43.814
Company Satisfaction108 2 4 7 7 12 19 30 21 6 76.167
Support Satisfaction109 1 2 5 6 7 14 20 24 23 7 76.086
Support Improvement105 2 4 4 15 35 16 12 11 6 55.515
Company Loyalty106 4 5 4 8 15 11 20 19 20 76.297
Open Source Interest109 29 17 14 6 11 13 7 5 4 3 02.832

CategoryTotalYespercent
Considering new ILS114 6355.26%
Considering new Interface114 1311.40%
System Installed on time?114 9885.96%

Average Collection size: 2504333

TypeCount
Public7
Academic85
School0
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00021
[3] 100,001-250,00022
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00030
[6] over 10,000,0015



2014 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 8 6 9 11 22 50 21 12 76.357
ILS Functionality139 8 5 9 9 30 37 25 16 76.447
Print Functionality137 7 3 12 38 52 25 87.468
Electronic Functionality137 6 5 10 11 19 32 24 16 7 7 54.885
Company Satisfaction138 3 8 5 6 17 20 32 31 16 76.377
Support Satisfaction138 2 4 6 3 11 14 15 38 27 18 76.337
Support Improvement135 2 2 1 4 21 48 16 14 9 18 55.695
Company Loyalty138 6 4 4 6 10 9 17 32 19 31 76.327
Open Source Interest136 33 25 20 4 11 16 9 14 2 2 02.852

CategoryTotalYespercent
Considering new ILS140 6445.71%
Considering new Interface140 1812.86%
System Installed on time?140 11783.57%

Average Collection size: 1305573

TypeCount
Public15
Academic103
School0
Consortium2
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00039
[5] 1,000,001-10,000,00034
[6] over 10,000,0013



2013 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction96 1 3 2 5 5 10 12 36 16 6 76.237
ILS Functionality96 3 4 1 5 11 12 31 24 5 76.417
Print Functionality96 2 1 2 1 5 6 24 44 11 87.238
Electronic Functionality96 4 11 9 8 14 15 14 16 4 1 74.395
Company Satisfaction96 1 3 6 3 6 7 17 24 24 5 76.157
Support Satisfaction96 1 4 3 3 10 9 15 19 24 8 86.167
Support Improvement94 1 3 4 6 7 39 10 10 8 6 55.325
Company Loyalty96 7 2 5 1 8 6 10 21 16 20 76.177
Open Source Interest94 22 12 15 9 6 11 4 7 4 4 03.072

CategoryTotalYespercent
Considering new ILS99 4040.40%
Considering new Interface99 2121.21%
System Installed on time?99 8484.85%

Average Collection size: 1419886

TypeCount
Public2
Academic68
School0
Consortium3
Special5

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00018
[6] over 10,000,0013



2012 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction130 1 3 6 7 12 25 48 23 5 76.367
ILS Functionality130 1 5 2 8 12 24 42 30 6 76.467
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction130 1 1 4 8 11 15 22 37 26 5 76.127
Support Satisfaction129 1 2 7 13 7 14 23 33 23 6 75.896
Support Improvement126 2 2 4 5 17 40 17 16 18 5 55.525
Company Loyalty129 7 5 3 3 5 18 16 26 28 18 86.167
Open Source Interest128 34 16 13 12 6 15 13 10 7 2 03.123

CategoryTotalYespercent
Considering new ILS133 4634.59%
Considering new Interface133 3627.07%
System Installed on time?133 10679.70%

Average Collection size: 10677748

TypeCount
Public5
Academic92
School1
Consortium7
Special7

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00012
[3] 100,001-250,00019
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00036
[6] over 10,000,0013



2011 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 1 2 3 7 12 11 22 47 27 7 76.277
ILS Functionality135 3 8 9 10 9 15 41 31 9 76.207
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction139 2 2 7 8 12 12 24 38 21 13 76.067
Support Satisfaction138 3 1 7 7 10 16 20 40 22 12 76.097
Support Improvement139 2 2 4 7 16 51 14 13 15 15 55.615
Company Loyalty137 9 10 3 5 6 24 10 21 30 19 85.797
Open Source Interest139 32 14 20 7 13 20 16 6 3 8 03.323

CategoryTotalYespercent
Considering new ILS140 3625.71%
Considering new Interface140 4532.14%
System Installed on time?140 10877.14%

Average Collection size: 1515109

TypeCount
Public8
Academic102
School1
Consortium5
Special6

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00023
[3] 100,001-250,00019
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00034
[6] over 10,000,0014



2010 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction105 1 1 7 3 12 18 39 20 4 76.417
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction104 1 4 6 10 18 14 31 16 4 75.976
Support Satisfaction104 2 7 5 7 14 21 20 25 3 85.966
Support Improvement103 6 1 3 14 43 12 6 9 9 55.335
Company Loyalty103 6 4 5 6 17 9 22 15 19 75.987
Open Source Interest103 16 18 10 10 10 17 8 6 5 3 13.403

CategoryTotalYespercent
Considering new ILS106 2018.87%
Considering new Interface106 6359.43%
System Installed on time?106 8983.96%

Average Collection size: 1854711

TypeCount
Public4
Academic76
School0
Consortium4
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00016
[3] 100,001-250,00013
[4] 250,001-1,000,00025
[5] 1,000,001-10,000,00029
[6] over 10,000,0012



2009 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 2 2 1 7 7 16 26 37 31 4 76.267
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction131 4 1 5 4 11 20 20 35 25 6 76.007
Support Satisfaction132 4 2 5 4 12 24 27 23 20 11 65.866
Support Improvement123 3 1 2 3 14 43 19 16 11 11 55.675
Company Loyalty132 11 5 5 6 7 11 13 26 31 17 85.897
Open Source Interest131 30 10 11 12 12 15 16 15 3 7 03.664

CategoryTotalYespercent
Considering new ILS135 1611.85%
Considering new Interface135 6145.19%
System Installed on time?135 10577.78%





2008 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction66 2 1 1 6 5 8 12 20 9 2 75.806
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction66 2 2 7 5 7 7 16 10 7 3 65.206
Support Satisfaction66 2 1 6 11 4 13 8 13 5 3 55.055
Support Improvement0 not applicable
Company Loyalty66 6 3 3 7 7 9 8 8 8 7 55.065
Open Source Interest66 9 6 8 3 6 14 5 9 1 5 54.115

CategoryTotalYespercent
Considering new ILS66 812.12%
Considering new Interface66 3756.06%
System Installed on time?66 5278.79%





2007 Survey Results
Product: ALEPH 500 Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 4 2 4 2 4 9 15 28 9 1 75.696
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 5 2 7 5 10 14 12 22 8 2 75.166
Support Satisfaction86 5 4 8 4 16 10 13 16 6 4 44.885
Support Improvement0 not applicable
Company Loyalty85 11 6 3 6 8 20 6 11 6 8 54.655
Open Source Interest87 17 8 11 4 13 13 4 9 3 5 03.624

CategoryTotalYespercent
Considering new ILS88 89.09%
Considering new Interface88 3438.64%
System Installed on time?88 11.14%




2017 : gen: 5.88 company 6.33 loyalty 6.39 support 6.01

2016 : gen: 5.95 company 6.24 loyalty 6.44 support 6.20

2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08

2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33

2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16

2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89

2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09

2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96

2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86

2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05

2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88

Comments

None of the current products seem to be prepared for innovative changes, such as shared collections, including shared archival collections, or collaborative service approaches (e.g., collaborative cataloging). (Library type: Academic; collection size: large; ils satisfaction: 7)

Our most recent ILS was implemented in 2002 or thereabouts, and I don't know if it went into production according to the terms of the contract. And we can't name the products under consideration yet because we've reached the contract negotiation stage with one company and everything's confidential right now. (Library type: Law; collection size: medium; ils satisfaction: 6)

Despite years of development, our current and future ILS systems have yet to provide the full functionality and usability libraries need. (Library type: Government Agency; collection size: small; ils satisfaction: 8)

We are currently implementing Koha to handle our printed materials. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Aleph does a fine job of managing print resources, but is not adequate for the many e-resources we have to manage. We have little contact with ExLibris, since the product is managed centrally for the consortium. We are on the verge of transitioning from WCL to WC Discovery. We have many problems with the discovery layer, and find OCLC very trying to deal with. (Library type: Academic; collection size: medium; ils satisfaction: 6)

We're part of the [...] and the system decides which ILS is purchased. I am not impressed with ExLibris, they do not offer any training for Aleph and are pushing us to upgrade to Alma. I'm concerned that there will only be limited training available for Alma based on how they have not supported Aleph. (Library type: Academic; collection size: small; ils satisfaction: 0)

We have several discovery layers currently in place, including Summon. We are considering migrating away from the Endeca layer to either a BlackLight or VuFind. Investigation and testing is currently underway for the [...] consortia. (Library type: Academic; collection size: very large; ils satisfaction: 6)

It is wonderful that Ex Libris has now made its documentation accessible on the web without a sign-on. Makes it much easier to locate needed information. Overall, the Aleph product has been stable and dependable. Given the size and complexity of our system environment, it has proven to be a solid product. We are working on a RFP now with the goal of having it released by end of 2016, selecting a new system the first half of 2017, and have the contract and approvals completed by the end of 2017. We have started initial planning for the migration by determining the governance structure and types of task forces needed to address various activities. Hopefully we will be ready to start a migration by early 2018. (Library type: Academic; collection size: very small; ils satisfaction: 7)

No change from previous comments (Library type: Academic; collection size: large; ils satisfaction: 6)

No vendor has a good digital asset management system. We are also looking to uncouple ourselves from MARC has we are primarily an archive and MARC does not lend itself to describing collections. (Library type: Church; collection size: medium; ils satisfaction: 2)

We will be migrating to Sierra in summer 2017 (Library type: Academic; collection size: medium; ils satisfaction: 3)

We are in the early stages of thinking about migrating to a new system, but are not actively searching. (Library type: Academic; collection size: very large; ils satisfaction: 7)

Sierra ILS/Encore Duet w/ Ebsco EDS index is projected Summer 2017 go live, for all Florida public universities and colleges. Migration is being coordinated by Florida Academic Library Services Cooperative (FALSC) (Library type: Academic; collection size: medium; ils satisfaction: 2)

We are part of the [...] consortium. We have little direct contact with Exlibris. (Library type: Academic; collection size: medium; ils satisfaction: 3)

The customer support from our consortium office is good. The consortium had an RFP, and selected Alma. (Library type: Academic; collection size: large; ils satisfaction: 6)

With OCLC, we see more reliable data and stability in product. (Library type: Academic; collection size: very large; ils satisfaction: 3)

Desde el año 2013 hemos contratado el software PRIMO como interfaz de descubrimiento. (Library type: Academic; collection size: medium; ils satisfaction: 4)

El software aleph esta adquirido para 450 bibliotecas a nivel pais, siendo gestionado siempre desde el nivel central. Cada biblioteca NO tiene control del sistema y cualquier tipo de reportes debe ser canalizado a traves de una mesa de ayuda. (Library type: Public; collection size: small; ils satisfaction: 7)

Contract to migrate to ALMA/PRIMO is signed. Migration scheduled for first semester of 2017. (Library type: Academic; collection size: very large; ils satisfaction: 6)

[..] (Library type: Academic; collection size: large; ils satisfaction: 9)

At the end of the year, we migrated to the ExLibris cloud and to the last version of Aleph500 (ver.23). (Library type: Academic; collection size: large; ils satisfaction: 7)

extended resource services like erm services, integration with vendor e-inovoicing, integration with lesolver, institutional repository, archival and museum systems, and other sources of digital item content, batch record management, are of more concern to us the basic MARC functions of the system. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We have had to migrate to an open source ILS due to legal requirements by the Venezuelan government and the lack of access to foreign currency with which to pay for ILS licenses for the past 3 years. Last year we activated the lifetime (perennial) license clause in order to buy time in which to migrate. All support by the vendor stopped effectively Jabuary 2016 -thus the question about customer support should not be taken into account (I listed a 5- which is probably unfair to the company). The migration effort coupled with lack of funds and IT personnel precludes considering a discovery interface until basic migration to KOHA has been completed. We had Aleph for over 10 years and an excellent relatuonship with the vendor during all this time. (Library type: Academic; collection size: medium; ils satisfaction: 7)

We are currently in a procurement process for a new library system. We expect to implement the new system in autumn 2017 or spring 2018. (Library type: Public; collection size: medium; ils satisfaction: 4)

In [...] all libraries are in one concortium and all decisions on systems and discovery tools are taken in library committees and by the steering committee of [...] . The answers provided therefore give a perspective of the current situation in Iceland regarding products under consideration. (Library type: Academic; collection size: small; ils satisfaction: 4)

We use a combination of Aleph, Summon, SFX and VuFind. This year we would like to use a linker and a discovery with the same knowledgebase. It means SFX + Primo CI or 360link + Summon CI. (Library type: Special; collection size: large; ils satisfaction: 7)

about 200,000 total e-books and paper books, (Library type: Academic; collection size: small; ils satisfaction: 8)

Alma in not yet in production but will be in next year. (Library type: Academic; collection size: very large; ils satisfaction: 9)

We are a young university, founded in 1999/2000. The collection is by majority electronic so the print collection is not as extensive as it is in older universities with more accumulation under them in print collection development. We strive to provide a good electronic collection in that respect and the print collection is very much tied in with fluctuations in the academic departments (textbooks and further readings). (Library type: Academic; collection size: small; ils satisfaction: 4)

No longer relevant in the modern HE library and development of the product is all but none existant (Library type: Academic; collection size: medium; ils satisfaction: 5)

El número de ejemplares colocado en la pregunta anterior corresponde a un estimado del total de la colección. El número de ejemplares en el SIGB es aproximadamente 1.500.000. (Library type: National; collection size: very large; ils satisfaction: 8)

We are a part of a large consortium (Library type: National; collection size: very large; ils satisfaction: 6)

Respecto a la pregunta ¿Resulta efectivo este programa para la gestión de los recursos electrónicos? se ha indicado un puntaje bajo pues se está utilizando el descubridor para la recuperación de los recursos electrónicos. (Library type: Academic; collection size: medium; ils satisfaction: 7)

ILS