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Average responses by Category (2010 - 2016)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '200000') (CollectionSize < '1000001') (2016)

Year Symphony OCLC WMS Alma ALEPH 500 Voyager Sierra Millennium
20106.17 -- -- 6.48 5.87 -- 6.77
20116.08 -- -- 5.83 5.81 -- 6.40
20126.54 -- -- 5.80 5.63 7.64 6.03
20137.00 -- -- 6.43 6.11 6.40 5.27
20146.97 7.25 6.50 6.16 5.85 5.64 5.57
20156.94 7.10 6.17 5.00 6.20 5.00 5.47
20167.05 6.95 6.39 6.11 5.30 5.07 4.20

Threshold: 10. Number of required responses for product to be included in the analysis.

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