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Average responses by Category (2010 - 2016)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '1000001') (2016)

Year ALEPH 500 Symphony Voyager Alma Sierra Millennium
20105.85 3.70 5.94 -- -- 6.62
20116.16 5.33 5.71 -- -- 6.60
20125.86 5.65 5.52 -- 6.89 6.49
20136.56 6.44 5.86 -- 6.65 6.03
20146.66 6.63 6.64 6.26 5.88 4.73
20156.59 7.11 6.57 6.58 5.29 3.53
20167.13 6.73 6.62 6.49 5.60 3.38

Threshold: 10. Number of required responses for product to be included in the analysis.

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