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Average responses by Category (2010 - 2016)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '0') (CollectionSize < '200001') (2016)

Year Horizon Koha (BW) Koha OCLC WMS Library.Solution AGent VERSO Symphony Polaris Alma Sierra Voyager ALEPH 500 Millennium
20107.17 -- -- -- -- -- 5.47 -- -- -- 5.62 5.48 6.76
20117.41 -- -- -- 7.70 8.58 6.25 -- -- -- 6.48 5.89 6.67
20126.80 7.50 -- 6.86 -- 7.86 6.14 -- -- 7.92 5.41 6.04 6.59
20137.45 8.00 8.46 7.13 -- -- 6.54 6.70 -- 6.91 6.00 6.05 6.66
20147.47 7.28 7.64 7.46 -- -- 6.32 -- -- 6.69 5.62 6.43 6.23
20158.07 7.85 -- 7.09 -- 8.33 6.73 6.09 6.36 5.54 5.41 5.82 5.56
20167.85 7.81 7.40 7.24 -- 6.82 6.78 6.73 6.03 6.03 5.83 5.00 4.72

Threshold: 10. Number of required responses for product to be included in the analysis.

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