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Average responses by Category (2007 - 2016)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (2016)

Year OPALS Koha (BW) OCLC WMS Library.Solution Evergreen -- Equinox Software Koha Horizon Symphony AGent VERSO Polaris Alto Alma Virtua ALEPH 500 Voyager Sierra Millennium
2007-- -- -- -- -- -- 5.70 5.52 -- -- -- -- -- 4.67 4.77 -- 6.37
2008-- -- -- -- -- -- 5.07 4.81 7.58 -- -- -- 5.47 4.96 5.64 -- 6.35
2009-- -- -- 7.00 -- 7.64 5.58 5.73 8.07 -- -- -- 5.90 5.80 5.71 -- 6.55
2010-- -- -- 7.30 -- -- 5.44 5.62 8.36 -- -- -- -- 5.96 5.74 -- 6.75
2011-- -- -- 7.82 -- 6.85 6.52 6.06 8.62 -- -- -- 6.65 5.98 6.08 -- 6.54
2012-- 7.50 6.80 -- -- 7.45 6.58 6.19 7.86 -- 5.40 -- 6.87 5.83 5.54 7.33 6.35
2013-- 7.85 7.16 -- -- 8.38 6.47 6.69 -- 6.82 -- 7.08 7.80 6.34 6.00 6.59 5.93
2014-- 7.26 7.30 8.00 -- 7.36 6.57 6.58 -- 7.50 6.67 6.42 5.31 6.43 5.92 6.10 5.63
20158.67 7.81 7.12 7.36 -- 7.25 6.77 6.87 8.33 6.09 6.50 6.38 -- 5.80 5.99 5.26 5.19
20168.83 7.86 7.10 7.00 -- 6.97 6.91 6.85 6.82 6.53 6.50 6.35 6.15 6.11 5.88 5.54 4.24

Threshold: 10. Number of required responses for product to be included in the analysis.

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