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Statistical Report for Horizon


2017 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction93 4 3 5 11 12 28 22 8 76.547
ILS Functionality93 6 4 6 11 15 27 22 2 76.197
Print Functionality93 1 3 9 9 22 28 21 87.328
Electronic Functionality91 3 8 13 9 6 17 12 14 8 1 54.545
Company Satisfaction93 5 1 6 8 9 23 33 8 86.757
Support Satisfaction91 1 4 1 2 8 10 20 26 19 87.027
Support Improvement92 1 1 2 5 6 35 10 14 11 7 55.745
Company Loyalty91 2 1 5 6 4 8 16 13 21 15 86.327
Open Source Interest92 20 12 9 7 11 11 7 6 6 3 03.363

CategoryTotalYespercent
Considering new ILS94 3031.91%
Considering new Interface94 1515.96%
System Installed on time?94 8388.30%

Average Collection size: 1031761

TypeCount
Public55
Academic17
School1
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00026
[3] 100,001-250,00023
[4] 250,001-1,000,00032
[5] 1,000,001-10,000,0009
[6] over 10,000,0011



2016 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction97 2 1 6 10 15 30 22 11 76.767
ILS Functionality99 2 6 2 14 13 33 21 8 76.567
Print Functionality99 1 2 6 7 26 36 21 87.498
Electronic Functionality97 4 5 7 16 3 12 14 21 9 6 75.116
Company Satisfaction98 3 7 5 17 22 27 17 87.017
Support Satisfaction97 1 1 2 3 8 9 21 28 24 87.228
Support Improvement99 2 1 2 4 7 23 20 13 14 13 56.066
Company Loyalty99 3 2 3 1 9 8 12 20 20 21 96.557
Open Source Interest95 28 12 13 3 7 7 10 8 5 2 02.992

CategoryTotalYespercent
Considering new ILS99 2828.28%
Considering new Interface99 1515.15%
System Installed on time?99 9191.92%

Average Collection size: 1123422

TypeCount
Public56
Academic23
School2
Consortium6
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00031
[3] 100,001-250,00019
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00014
[6] over 10,000,0011


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

HorizonallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1086.23 147.79125.003286.32256.6076.43166.00
ILSFunctionality1086.19 147.50125.173286.32256.3276.43165.83
PrintFunctionality1087.11 147.93126.503286.82257.4476.86167.33
ElectronicFunctionality1064.61 136.38122.503284.93255.2074.71163.83
SatisfactionCustomerSupport1066.82 148.07125.673276.59257.2075.86067.33
CompanyLoyalty1086.13 148.00123.753286.32256.8876.86165.17



2015 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction108 1 3 7 7 13 21 28 22 6 76.237
ILS Functionality108 2 3 4 10 13 22 27 21 6 76.197
Print Functionality108 1 1 1 12 18 22 37 16 87.117
Electronic Functionality106 5 11 13 9 7 17 14 15 12 3 54.615
Company Satisfaction108 1 3 7 6 10 14 27 29 11 86.547
Support Satisfaction106 1 3 7 4 9 5 29 31 17 86.827
Support Improvement105 3 3 11 29 13 20 15 11 56.106
Company Loyalty108 6 3 10 1 5 8 13 21 18 23 96.137
Open Source Interest104 33 16 10 9 7 9 11 4 3 2 02.622

CategoryTotalYespercent
Considering new ILS109 3733.94%
Considering new Interface109 1816.51%
System Installed on time?109 9688.07%

Average Collection size: 479033

TypeCount
Public61
Academic30
School1
Consortium6
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00030
[3] 100,001-250,00026
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00014
[6] over 10,000,0010



2014 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction127 5 8 2 10 26 20 31 21 4 75.816
ILS Functionality127 4 7 10 15 21 19 31 19 1 75.556
Print Functionality127 2 1 1 3 10 10 15 28 40 17 86.787
Electronic Functionality125 9 13 17 13 19 17 16 9 10 2 44.034
Company Satisfaction127 1 6 4 3 11 25 15 23 27 12 86.046
Support Satisfaction126 2 4 2 5 7 16 11 30 35 14 86.457
Support Improvement127 3 4 4 4 15 42 16 14 14 11 55.505
Company Loyalty125 8 7 5 4 8 18 12 21 27 15 85.777
Open Source Interest127 30 12 13 10 18 16 8 11 2 7 03.343

CategoryTotalYespercent
Considering new ILS128 5542.97%
Considering new Interface128 2620.31%
System Installed on time?128 10884.38%

Average Collection size: 478138

TypeCount
Public81
Academic30
School2
Consortium5
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00041
[3] 100,001-250,00029
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00015
[6] over 10,000,0010



2013 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction104 3 1 11 11 15 14 18 25 6 85.936
ILS Functionality104 1 1 7 10 11 15 13 22 18 6 75.716
Print Functionality103 1 3 7 15 10 18 31 18 86.897
Electronic Functionality102 7 12 11 13 13 11 12 11 10 2 34.194
Company Satisfaction103 2 2 5 5 8 16 11 22 18 14 76.117
Support Satisfaction103 1 3 4 3 9 10 11 11 28 23 86.607
Support Improvement100 4 1 1 4 10 36 9 12 8 15 55.725
Company Loyalty103 8 2 3 11 6 17 10 14 15 17 55.646
Open Source Interest103 25 9 12 10 6 16 7 8 2 8 03.433

CategoryTotalYespercent
Considering new ILS108 4844.44%
Considering new Interface108 3128.70%
System Installed on time?108 9386.11%

Average Collection size: 631804

TypeCount
Public68
Academic20
School3
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00029
[3] 100,001-250,00023
[4] 250,001-1,000,00038
[5] 1,000,001-10,000,00011
[6] over 10,000,0011



2012 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction140 4 4 5 9 11 21 14 44 20 8 75.817
ILS Functionality140 2 5 6 13 10 19 17 41 17 10 75.766
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction140 2 3 6 14 12 17 21 32 25 8 75.806
Support Satisfaction139 1 2 5 2 15 19 16 25 36 18 86.437
Support Improvement137 3 3 4 5 8 55 12 18 16 13 55.665
Company Loyalty139 16 2 10 7 10 18 19 20 19 18 75.336
Open Source Interest136 33 12 21 8 9 17 11 12 6 7 03.383

CategoryTotalYespercent
Considering new ILS145 7249.66%
Considering new Interface145 4128.28%
System Installed on time?145 12988.97%

Average Collection size: 509664

TypeCount
Public103
Academic24
School1
Consortium9
Special1

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00036
[3] 100,001-250,00030
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00018
[6] over 10,000,0010



2011 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 4 6 5 11 28 22 44 17 10 75.916
ILS Functionality141 1 2 6 11 8 21 24 36 20 12 76.016
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction149 2 2 9 9 15 12 27 36 29 8 75.946
Support Satisfaction147 3 3 6 12 13 23 29 40 18 86.557
Support Improvement147 1 1 6 3 12 49 17 23 15 20 55.976
Company Loyalty149 10 5 8 5 12 17 21 29 23 19 75.726
Open Source Interest146 31 15 16 11 10 16 14 11 12 10 03.754

CategoryTotalYespercent
Considering new ILS150 8254.67%
Considering new Interface150 4530.00%
System Installed on time?150 13992.67%

Average Collection size: 639134

TypeCount
Public101
Academic31
School4
Consortium8
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00037
[3] 100,001-250,00037
[4] 250,001-1,000,00047
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2010 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction179 1 1 9 9 20 24 31 44 27 13 75.996
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction179 4 3 19 15 18 29 22 43 19 7 75.316
Support Satisfaction179 4 4 14 9 23 17 23 45 24 16 75.736
Support Improvement179 10 8 12 10 25 55 17 23 12 7 54.805
Company Loyalty179 21 9 9 11 20 21 24 31 19 14 74.945
Open Source Interest176 31 15 15 8 17 19 16 14 14 27 04.445

CategoryTotalYespercent
Considering new ILS185 10657.30%
Considering new Interface185 6535.14%
System Installed on time?185 16287.57%

Average Collection size: 399582

TypeCount
Public137
Academic27
School3
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00045
[3] 100,001-250,00048
[4] 250,001-1,000,00052
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2009 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction190 3 5 6 7 13 24 25 69 31 7 76.077
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction188 4 14 19 21 21 23 25 37 16 8 74.915
Support Satisfaction188 3 5 10 16 14 31 25 39 28 17 75.776
Support Improvement177 6 10 11 9 21 59 25 16 14 6 54.895
Company Loyalty186 26 9 12 9 21 30 16 26 22 15 54.755
Open Source Interest185 27 13 20 20 17 20 18 23 7 20 04.254

CategoryTotalYespercent
Considering new ILS197 9045.69%
Considering new Interface197 4824.37%
System Installed on time?197 15980.71%





2008 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction206 3 3 9 18 24 20 41 54 31 3 75.686
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction206 17 10 22 25 31 33 25 27 11 5 54.324
Support Satisfaction206 8 5 16 21 20 20 37 40 31 8 75.356
Support Improvement0 not applicable
Company Loyalty206 25 17 17 17 24 33 21 21 14 17 54.375
Open Source Interest206 21 22 18 14 18 22 15 26 15 35 94.805

CategoryTotalYespercent
Considering new ILS208 12761.06%
Considering new Interface208 5928.37%
System Installed on time?208 18990.87%





2007 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction178 1 3 5 4 10 22 48 56 24 5 76.136
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction271 17 14 22 33 46 44 40 33 14 8 44.495
Support Satisfaction270 2 10 14 14 25 32 47 58 50 18 75.896
Support Improvement0 not applicable
Company Loyalty269 28 17 21 21 34 65 29 29 16 9 54.355
Open Source Interest269 35 25 32 27 26 36 24 25 17 22 54.124

CategoryTotalYespercent
Considering new ILS274 13649.64%
Considering new Interface274 6624.09%
System Installed on time?274 10.36%




2017 : gen: 6.54 company 6.75 loyalty 6.32 support 7.02

2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22

2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82

2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45

2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60

2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43

2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55

2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73

2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77

2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35

2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89

Comments

We are currently using the SirsiDynix BLUEcloud Cataloging interface to catalog new additions to the book collection. We are monitoring the BLUEcloud OPAC and will consider using it as our discovery interface when all the required features are available. (Type: Academic)

We just renewed a 5 year contract with SD. Hoping the blue cloud suite lives up to expectations and needs. (Type: Public)

We are currently satisfied with our ILS. Any change in systems will likely be required for budgetary reasons and not due to dissatisfaction with the software. (Type: Academic)

SirsiDynix Enterprise is improving but still has some problems. Many patrons opt to use our old catalog instead. SirsiDynix support services has vastly improved in the last couple of years. Five years ago we were considering possibly migrating to a different ILS. We are very, very pleased with their support, sales, and training departments now. They reach out to libraries with free training, which we really appreciate. (Type: Public)

SirsiDynix have fewer support staff now that really understand Horizon and its Catalogue (Type: Academic)

Already implemented and in production with Intota Assessment and Foundation. Currently planning to complete the migration from Horizon by going live with Intota Fulfilment in 2016. (Type: Academic)

Our ILS is outdated and the contract is up for renewal, so we've decided to go with Blue Cloud. In addition to its improved interface/performance, the aspect of a vendor "hosted" ILS fits our needs especially well. Our library does have the personnel or expertise to maintain its own ILS system/server. Our campus IT department houses the server and keeps it going, but does not have the information necessary for administration of the ILS as it pertains to everyday workings of the library. (Type: Academic)

Now that SirsiDynix has been acquired by a new venture capitalist firm, their entire attitude (and the attitude of the customers) has changed. The employees at SirsiDynix seem to be freer to make decisions that will positively impact their customers, rather thank simply towing the corporate, Microsoft-mindset line. I appreciate this, greatly. (Type: Academic)

We are in the early steps of using the BLUE Cloud products and believe these products will make Horizon a more user friendly and flexible system for better patron service. But we see a lot of work ahead before we see that benefit. (Type: Consortium)

We are very interested in where SirsiDynix is headed with their BlueCloud products and Linked Data. However, we don't think the product functionality is complete enough yet to replace our current system. As to the library's collection; due to both a move and the transition to more electronic resources our collection total has been reduced. (Type: Law)

Two major complaints this time around. #1. I find that I am showing the support person how to do things on my LMS as they no longer seem to have Horizon specialists in the same way they used to. #2. Rewriting an LMS is a big job, and it is taking a long time. For the last two-ish years we see wireframes instead of products, and new modules are released without critical functionality, so yes they have released a new module, but no it's not useable yet. And no, often updates are not released on schedule so that I have to reorganise planned dates with my IT section. Horizon is a solid system for managing print resources. As time progresses and our collection shifts and more time is spent managing electronic resources this won't be the case. The vendor is offering a new add on product for this which we have not purchased. We are in a holding pattern at present waiting for systems to mature a bit further to reach some of the potential of the cloud, but have been in this state several years. (Type: Public)

Since our users rely primarily on journal literature we are less interested in the workings of the ILS/catalog than we are in our link resolver and the quality of the knowledgebase associated with it. (Type: Medical)

SirsiDynix's support for the Horizon ILS is very good. However, the impression I have gotten over the past couple years is that support for new products -- such as BLUECloud, Web Services, MobileCirc -- is not so good. However, I would say that compared to some other systems suppliers we deal with, in terms of customer support SirsiDynix is way ahead. (Type: Academic)

We are testing Sirsi/Dynix's BlueCloud modules to see if the connectivity for our branch libraries improves over thecurrent use of client/server connections. (Type: Public)

We recently upgraded our system, adding new features that allow for our Ebooks to be reflected in the catalog. This is extending the life of our Horizon system while enhancing our online capabilities for patrons. We are happy that SirsiDynix is moving in a direction that allows for the evolution of systems and that they are moving towards web based services for some library functions. (Type: Public)

The above number of items in our collection does not include ebooks. We do like the new Blue Cloud products Sirsi is offering. Soon they will have the ability for students to use a credit card online to pay library fines/fees. However, sometimes new Sirsi products run late in delivery. Also, there has been a delay in getting eResource Central to work with Ebsco ebooks (in loading, deleting our ebooks for us). Sirsi has informed me that they are working with Ebsco to resolve this issue. We recently went over to the Sirsi SaaS service, so far we have been satisfied with it. There was an adjustment period for the staff. (Type: Academic)

Although Horizon doesn't not provide everything we would like now, we plan to use SirsiDynix BLUEcloud applications to extend and enhance Horizon functionality. In this way, we hope to avoid the expense and disruption of migrating to a new ILS. With the recent spate of acquisitions, we perceive the market offerings to have shrunk recently. It is a time a change, and we will wait to see how things shake out before considering a migration. Canadian and British Columbia laws limit our ability to participate in most hosted solutions. (Type: Public)

SirsiDynix is an innovative and responsive company that cares about its customers. We have always received prompt support. We have enjoyed a long and productive relationship with SD and hope to continue that relationship. (Type: Academic)

SirsiDynix has provided excellent customer service. (Type: Public)

How complete is the functionality of this ILS relative to the needs of this library? Horizon ILS does not provide Fiscal Year reporting. Very little reporting is available. Required to purchase an additional reporting product. How effective is this product in managing your library's electronic resources? There is an additional ERC product that is suppose to provide a single interface to all electronic products. Horizon ILS, we create placeholder bibs with links to external resource. (Type: Public)

Summon will be going out with the EOS implementation this month. It does not work with most law library vendors such as Westlaw since they won't provide the data. The Summon representative was not up front about his initially and we had a lot of broken promises that it would get better. (Type: Law)

Although Koha is being considered, the necessary technical support on all implementation phases and maintenance is a main concern. (Type: Academic)

I would mark the satisfaction with the ILS higher if we could afford a Discovery Layer, but unfortunately, we are not able to do so at this time. (Type: Academic)

Technical support for SirsiDynix has been fantastic. The customer support has been practically non existent however for us over the past two years. (Type: Consortium)

I like the support we get from SirsiDynix support, and we also like their vision for where the products are going. Horizon itself has a lot of limitations that stem from its age. (Type: Consortium)

[...] (Type: Public)

Nos interesa seguir participando de esta encuesta en el futuro. (Type: Academic)

Due to the slowness that SirsiDynix has moved to an improved circulation module and public interface the Library has opted to change our ILS system. (Type: Public)

Sirsi-Dynix Horizon technicians are fast, accurate, and a joy to work with! We are a small library and they are extremely helpful. Tech support is the reason we stuck with Horizon when we were considering a new ILS in 2015. (Type: Public)

We will be joining a consortium using Sierra in the spring of 2016. (Type: Public)

Has improved (Type: Public)

SirsiDynix have in the last 2 or 3 years made a renewed commitment to Horizon which is good news for libraries who did not migrate to Symphony. Our library for a variety of reasons has not yet seen how the newer BLUECloud products work in practice. 2016 will be the year in which we have an opportunity to do so and that will certainly influence our impressions of the product and the company going forward. (Type: Public)

currently migrating to Polaris from Horizon (Type: Public)

We like the functionality of Evergreen, but with Horizon being developed again and the quoted support costs for Evergreen being relatively high, we are no longer looking to migrate at this time. (Type: Public)

The functionality of Evergreen is a good fit, but the support costs were high right now. (Type: Public)

New web based modules have not lived up to our expectations. (Type: Consortium)

How effective is this product in managing your library's electronic resources? - I placed this low because we don't pay for anything extra that the company does have in place to handle electronic resources, so for us, the basic product does not handle our eResources very well at all. (Type: Public)

Our catalogue remains in semi-stasis while its use and centrality to our service provision decreases each year. Most of our negative feelings toward it stem from local IT support rather than the vendor - centralised IT in the institution saw the dedicated Library IT resources merged into 'business application teams', which slowly lost staff and corporate knowledge over time until we now have a tiny fraction of one person's time dedicated to ongoing maintenance (forget development). (Type: Academic)

We will be implementing both Mobile Circ and eResource Central this year which will increase the functionality of our current ILS. We would like to add a discovery layer as well, but so far have not been able to afford one. (Type: Public)

We have had Horizon since the mid 1990's so the answer regarding the installation is somewhat irrelevant now. We are monitoring developments in the ILS marketplace but not actively seeking a replacement at the moment. (Type: Academic)

Not sure if this matters or how to represent this on the survey, but we migrated to Horizon SaaS in July 2014. (Type: Public)

Mergers and acquistions have made current vendor less responsive. They never deliver promised products or upgrades on time or at all. (Type: Academic)

We are in the process of migrating to KOHA with ByWater Solutions. We are excited about the opportunities found in open source software and hope to provide more responsive customizations tailored to our community needs. Open source with ByWater is more cost effective for us. Propriety systems tend to have their own agendas and priorities that don't often meet the needs of individual libraries. Development times were just taking too long, leaving us with a very inadequate public interface. Horizon has an very good cataloging module, more than serviceable circulation and acquisition modules, fair reporting but a woefully out-of-date, difficult to change public OPAC. Like many proprietary systems the costs are high and you have to pay too much to get beyond the basics of circulation, cataloging and acquisitions. We've found SirsiDynix staff knowledgeable, helpful and responsive. (Type: Public)

ILS