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Statistical Report for Evergreen -- Equinox Software


2017 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction68 1 4 13 19 23 8 87.217
ILS Functionality68 2 1 9 8 22 18 8 76.967
Print Functionality68 1 1 1 9 21 22 13 87.438
Electronic Functionality66 1 2 2 3 2 9 12 18 14 3 76.147
Company Satisfaction67 1 2 4 6 6 13 18 17 87.138
Support Satisfaction64 1 3 2 3 6 12 19 18 87.318
Support Improvement64 1 1 5 16 4 8 19 10 86.677
Company Loyalty62 4 3 2 6 8 7 15 17 96.738
Open Source Interest60 5 1 2 1 5 3 2 1 5 35 96.959

CategoryTotalYespercent
Considering new ILS68 34.41%
Considering new Interface68 913.24%
System Installed on time?68 6088.24%

Average Collection size: 314621

TypeCount
Public49
Academic6
School0
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00039
[3] 100,001-250,00014
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6487.67%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortium5
Special3

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00040
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0003
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

Evergreen -- Equinox SoftwareallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS767.33 500627.5065.83001
ILSFunctionality767.33 500627.5066.00001
PrintFunctionality767.61 500627.7166.33001
ElectronicFunctionality706.41 500576.5154.80001
SatisfactionCustomerSupport737.52 500597.6866.67001
CompanyLoyalty727.17 500587.2467.33001



2015 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7088.61%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00014
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00043
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00032
[3] 100,001-250,00011
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00060
[3] 100,001-250,00011
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2011 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00030
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2017 : gen: 7.21 company 7.13 loyalty 6.73 support 7.31

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments

Reports section should be made to be very user friendly. Keep it simple! (Type: Public)

We love Evergreen. Giving our patrons easy access to the collections of 107 libraries is awesome! (Type: Public)

[...] (Type: Academic)

[...] (Type: Public)

Very please with the system and service we receive. (Type: Public)

We are a growing consortium. It seems as through there is not sufficient concern given to keeping records clean when new members are merged. This is a hosted solution for us, and there is more downtime than seems reasonable, and an apparent lack of urgency to resolve the underlying causes of the problems. The designers apparently aren't clear that managing fines and fees is an important part of what libraries need to do. Our accountants and auditors have fits over the lack of control over assets and limited reporting capabilities. (Type: Public)

Open source software requires a high level of in-house tech support - any up-front cost savings is more than offset by personnel costs. In retrospect, this was a poor choice for a small library like ours. (Type: Public)

Our program IS an open source program. (Type: Public)

Support services for upgrades and patches were lacking. Refusal to guarantee transfer of customizations and configurations (Type: Special)

[...] is part of the [...] consortium so all our support and product upgrades are provided through the [...] staff at Georgia Public Library Service. (Type: Public)

We are very please with SPARK- administered by PaILS and hosted by Equinox (Type: Public)

Since we are part of a consortium, we don't handle Evergreen coding directly. I love that it's customizable to what we need and there are multiple module that can be added and adjusted as necessary. Although some of the backend is overly simplistic and the front can occasionally be confusing for patrons, the BC Libraries Cooperative works hard to ensure our ILS is constantly improving. Overall, Evergreen suits our needs very well and we won't be changing any time soon. (Type: Public)

We have had issues with the accuracy and completeness of the OPAC in Evergreen. Often title searches do not bring back titles we know we own, and even when it does, they are often on the second or third page of results, when less popular items that mostly meet the search terms are displayed first. (Type: Public)

The current open source ILS in use is not robust enough to handle the very large and varied collection of items in our collection. Specialized handling is very slow to implement, if implemented at all. Basic services are fine and work as expected and the patron interface see ver5y few issues. The staff side workflow and cataloging functionality see the great limitations of this ILS. (Type: Public)

I have been very pleased with the 24/7 reliability of the Evergreen software as hosted/supported by Equinox. Our software is regularly updated to the latest version with very little impact to services. The system is easy to learn and easy to use. (Type: Public)

We use Evergreen Indiana which is an open source ILS supported by the [...]. Most of the system works well, but the Reports Module is the least user friendly module that I have ever seen of the different systems that I have worked with or seen demonstrated in my recent memory. It is hard to create a report from scratch, it is not easy to find other reports that are useful. However, it can produce extremely detailed information. My only other major complaint is that it doesn't handle being on limited bandwidth well at all so our bookmobile frequently has problems with it. (Type: Public)

This system is considerably more complicated than our old system (Spectrum) I wish it would be more user simple (for me) than it is. (Type: Public)

We continue to be impressed with the personal service we get through Equinox. It's a world of difference compared to dealing with previous library vendors. We've been a customer of theirs for many years now, and even though we're a small organization we still get a high level of service -- something which was not the case with other ILS vendors. (Type: Public)

Our experience and satisfaction with Evergreen improves each year. We are actively involved in development for new features with the Evergreen community. Our support vendor, Equinox is very responsive and great to work with. (Type: Consortium)

We participate in a consortium with 4 public libraries, sharing Evergreen -- the server is housed and supported at the College. An IT Working group composed of reps from all 5 institutions meet monthly to consider any upgrades, changes, development required. We are now 5 years into operation and are going to consider our strategy this year for the upcoming 3-5 years. At this point, no one has indicated an interest in getting out of Evergreen or out of the consortium, largely because maintenance costs are so low. (Type: Academic)

We are already using Evergreen which is an open source ILS. (Type: Public)

Equinox Software, Inc. did not exceed our expectations. We have staff that have programming backgrounds and the representative 'talked down' to us and I felt it was unproductive and disrespectful of our skills and understanding of how to implement a conversion and to create an attractive OPAC design. (Type: Public)

We are a very small community this part of a consortium. We are not currently looking to go out on our own at any time (Type: Public)

Evergreen is already Open-source (Type: Public)

ILS