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Statistical Report for Atriuum


2017 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction77 1 2 1 1 4 10 27 31 97.878
ILS Functionality77 3 1 5 9 35 24 87.828
Print Functionality76 2 1 2 3 8 27 33 97.898
Electronic Functionality69 5 1 1 2 3 4 6 16 16 15 76.557
Company Satisfaction77 1 2 2 2 9 24 37 98.008
Support Satisfaction76 2 1 2 2 5 19 45 98.219
Support Improvement68 2 5 11 3 11 8 28 97.248
Company Loyalty74 5 1 4 1 11 14 38 97.589
Open Source Interest75 39 6 5 4 9 5 1 5 1 01.840

CategoryTotalYespercent
Considering new ILS77 33.90%
Considering new Interface77 11.30%
System Installed on time?77 7496.10%

Average Collection size: 48757

TypeCount
Public61
Academic1
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00060
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 2 3 2 3 16 32 43 97.918
ILS Functionality101 2 1 2 1 4 20 36 35 87.798
Print Functionality97 3 2 2 5 6 36 43 97.988
Electronic Functionality97 5 2 1 3 5 10 9 8 22 32 96.778
Company Satisfaction100 1 1 2 1 2 6 10 28 49 97.948
Support Satisfaction99 1 2 4 4 10 26 52 98.089
Support Improvement99 2 1 6 18 11 7 21 33 97.068
Company Loyalty98 1 1 1 1 1 6 5 9 22 51 97.849
Open Source Interest99 46 9 7 6 10 9 5 3 1 3 02.141

CategoryTotalYespercent
Considering new ILS102 87.84%
Considering new Interface102 21.96%
System Installed on time?102 9593.14%

Average Collection size: 35661

TypeCount
Public89
Academic0
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00083
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

AtriuumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1337.74 0001147.7511128.001
ILSFunctionality1337.56 0001147.6111127.421
PrintFunctionality1307.78 0001127.7611128.330
ElectronicFunctionality1177.00 0001017.0110106.801
SatisfactionCustomerSupport1318.15 0001128.1311128.171
CompanyLoyalty1307.40 0001117.3111127.921



2015 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 1 2 1 4 2 9 22 39 53 97.748
ILS Functionality133 2 6 1 4 12 22 40 46 97.568
Print Functionality130 1 1 3 3 6 5 19 32 60 97.788
Electronic Functionality117 3 1 2 5 4 8 10 21 31 32 97.008
Company Satisfaction131 1 2 1 1 5 10 12 27 72 97.989
Support Satisfaction131 1 2 3 2 6 11 28 78 98.159
Support Improvement127 1 1 2 8 24 5 8 23 55 97.288
Company Loyalty130 5 3 2 2 3 5 8 13 28 61 97.408
Open Source Interest130 56 16 15 5 19 11 2 3 2 1 01.921

CategoryTotalYespercent
Considering new ILS138 85.80%
Considering new Interface138 42.90%
System Installed on time?138 12691.30%

Average Collection size: 14631666

TypeCount
Public121
Academic0
School12
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2014 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 1 5 9 39 64 99 98.068
ILS Functionality218 1 4 21 38 70 84 97.948
Print Functionality218 1 1 1 7 10 31 65 102 98.078
Electronic Functionality208 9 2 4 5 22 17 28 48 73 97.148
Company Satisfaction216 1 1 1 1 2 11 22 67 110 98.179
Support Satisfaction218 1 1 2 4 10 25 47 128 98.219
Support Improvement207 1 1 1 6 31 21 28 33 85 97.418
Company Loyalty213 4 1 2 1 4 10 17 18 41 115 97.829
Open Source Interest211 92 18 24 10 27 26 4 3 2 5 02.091

CategoryTotalYespercent
Considering new ILS223 31.35%
Considering new Interface223 31.35%
System Installed on time?223 21495.96%

Average Collection size: 31803

TypeCount
Public185
Academic1
School35
Consortium0
Special0

Size CategoryCount
[1] Under 10,00038
[2] 10,001-100,000170
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction221 1 1 1 1 1 5 10 31 66 104 98.048
ILS Functionality221 1 2 2 1 3 10 33 73 96 98.008
Print Functionality221 1 1 1 6 12 24 69 107 98.128
Electronic Functionality214 5 4 2 4 19 20 32 52 76 97.338
Company Satisfaction220 1 1 1 1 8 2 20 62 124 98.249
Support Satisfaction218 1 1 1 2 1 6 4 21 46 135 98.249
Support Improvement212 1 1 6 31 10 12 46 105 97.728
Company Loyalty217 3 1 3 9 12 17 45 127 98.089
Open Source Interest210 102 20 12 8 18 34 8 3 1 4 02.011

CategoryTotalYespercent
Considering new ILS229 31.31%
Considering new Interface229 20.87%
System Installed on time?229 21393.01%

Average Collection size: 43562

TypeCount
Public174
Academic2
School53
Consortium0
Special0

Size CategoryCount
[1] Under 10,00030
[2] 10,001-100,000169
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 1 4 2 11 24 41 48 97.758
ILS Functionality132 1 1 3 7 11 20 56 33 87.588
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction132 1 1 3 11 13 47 56 98.008
Support Satisfaction133 1 3 1 3 9 12 31 73 98.069
Support Improvement129 1 1 4 28 10 9 24 52 97.328
Company Loyalty133 3 3 2 10 8 17 26 64 97.638
Open Source Interest131 50 14 15 10 8 14 8 5 3 4 02.442

CategoryTotalYespercent
Considering new ILS136 53.68%
Considering new Interface136 10.74%
System Installed on time?136 13095.59%

Average Collection size: 38878

TypeCount
Public128
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,000121
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 3 1 8 8 11 97.638
ILS Functionality32 2 2 2 8 12 6 87.388
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction32 2 1 3 3 12 11 87.728
Support Satisfaction30 2 3 1 2 9 13 97.738
Support Improvement31 2 8 2 5 7 7 56.907
Company Loyalty31 1 5 2 5 8 10 97.428
Open Source Interest32 9 7 2 2 5 3 1 2 1 02.632

CategoryTotalYespercent
Considering new ILS32 00.00%
Considering new Interface32 00.00%
System Installed on time?32 3093.75%

Average Collection size: 49962

TypeCount
Public28
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 2 5 9 4 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 1 5 8 7 87.438
Support Satisfaction23 1 1 1 4 7 9 97.618
Support Improvement21 1 8 1 1 5 5 56.577
Company Loyalty23 1 2 1 2 10 7 87.358
Open Source Interest22 10 4 4 1 2 1 01.681

CategoryTotalYespercent
Considering new ILS24 14.17%
Considering new Interface24 00.00%
System Installed on time?24 2395.83%

Average Collection size: 26832

TypeCount
Public20
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction55 1 1 3 4 13 14 19 97.538
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction55 1 2 1 3 2 9 16 21 97.568
Support Satisfaction55 1 1 1 1 1 1 4 5 18 22 97.568
Support Improvement53 1 1 1 1 14 3 7 13 12 56.747
Company Loyalty54 3 1 2 1 1 1 3 10 10 22 97.098
Open Source Interest53 15 7 4 5 3 10 2 2 2 3 03.043

CategoryTotalYespercent
Considering new ILS56 610.71%
Considering new Interface56 23.57%
System Installed on time?56 4885.71%





2008 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 1 3 97.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 1 2 3 97.578
Support Satisfaction6 1 1 2 2 87.508
Support Improvement0 not applicable
Company Loyalty7 1 1 2 1 2 76.867
Open Source Interest6 3 2 1 12.172

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 571.43%





2007 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 2 1 86.408
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 2 2 76.177
Support Satisfaction6 1 1 2 1 1 65.836
Support Improvement0 not applicable
Company Loyalty6 1 1 1 2 1 85.838
Open Source Interest6 2 3 1 11.501

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 116.67%




2017 : gen: 7.87 company 8.00 loyalty 7.58 support 8.21

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments

no comment (Type: Public)

Most often, when issues are brought to our vendor;s technical support, I end up resolving them (or not) myself. The system sometimes drops books from the catalog, when we know they have been entered into the system and checked out multiple times. This makes it difficult for us to trust any reports it produces. The report that we would really like to have, which would be the total number of individual patrons who checked books in or out in a given period, is not available, though we have requested it. The OPAC, however, has been quite satisfactory and we use it to inform patrons of library activities. (Type: Public)

Hi. I recently became the Director of the [...] . Atriuum helped us tremendously with different reports that were needed. I've been here for 20 years so library business is not new to me. Atriuum has met our needs and has a very helpful staff. (Type: Public)

I love BookSystems. Their customer service is great, and they continually put out updates in response to librarians' input to make their product even better. At some point in future I would like to acquire a discovery interface, but lack of funding in public schools makes that prohibitive right now. (Type: School)

While we're quite happy with Atriuum, it is confusing to set up some of the reports, and there are quite a few functions that we, as a small library, don't need. However, I'm very pleased with how easy it is to learn for new employees-- they catch on quickly and I am able to customize the features each employee has access to -- very helpful as we're generally a 1-person library, so there is only one of us here at a time, and employee computer skills vary! (Type: Public)

They have improved in rolling out new versions with enough data on changes. The only module I would not recommend is the Surfit module for Federated searches; has never worked well. (Type: Public)

we are very satisfied with our vendor (Type: Public)

The few times I've had to contact them, they helped me right away. I didn't have to wait at all. i am very pleased, but we are not changing our system for a long long time. (Type: Public)

Rarely do we have a problem, but it would be nice when we do if out telephone call could go directly to the tech department rather than a receptionist. (Type: Public)

We are overall happy with our vendor. Sometime there is difficulty making them understand the problem we are having. (Type: Public)

We might feel differently about Atriuum if we had all paid, professional operators. Unfortunately, we rely on normal volunteers who find it not user friendly. In our use of Concourse, we dealt with a minimum of mistakes by volunteers. With Atriuum, we deal with mistakes on a regular basis such that we have had to accept that our circulation records cannot be depended on as being accurate. Because we operate in a church setting, we have to rely on "grace" of our members to forgive our mistakes. While using Concourse, we did not need to depend on so much grace. With paid, professional operators, possibly Atriuum works better. On a positive note, the web-based nature of this program does offer several advantages that we find useful. (Type: Church)

I am not a very "tech" person, but every time I have called Atriuum, they have very patiently helped me and answered every one of my questions, as well as solved the issue. I am very satisfied. (Type: Public)

We are very happy with our ILS vendor. They are easy to contact and timely in all responses. They are a bargain in the ILS world, providing excellent service with a great product. (Type: Public)

We seriously considered open source before deciding upon the Atriuum system. As a very small library, our technical support comes as a rider on the County Commission's maintenance contract. After honest discussion with the techs who help us set things up and fix what we break, it was decided (mutually) that open source and the associated learning curve would not be a good match for us. We went with Atriuum because the system grows with us and once we resolve our internet connectivity issues (satellite), we can expand our service in a rural area where getting to the library in the winter can be an issue. (Type: Public)

I have been on the job for one week so my comments are based on what what shared with me during orientation and my experiences as a student volunteer 2-3 years ago. (Type: Church)

love the system (Type: Public)

Very happy with Atriuum. They continue to research and explore ways of making the system more user friendly and accessible. (Type: Public)

Would love it if Atriuum navigated easier when marking lost items and then paying fines immediately after doing so. Also wish running reports had fewer steps. (Type: School)

Wish it was easier to mark lost items to a patron account and then immediately pay the fine or waive it without having to go back into the patron account twice. Also have had issues once in a while with report wizard not locating all items check out within a class. (showed on patrons with items even though there were things in their accounts) (Type: School)

We are very happy with Atriuum, Tech support is excellent and any questions or problems are handled quickly. I have been able to make suggestions, some of which are implemented in the next update. (Type: Public)

Book Systems has been a great company to work for. Their employees are a joy to work with. When we have had trouble and need to call support, it has NOT been painful in anyway. The support services are awesome, always willing to help and not farm out to an overseas customer service bank that is hard to understand. We really enjoy Book Systems (Type: Public)

We love Atriuum! (Type: Public)

Atriuum fits our community needs at this time. (Type: Public)

Easy to use and updates are seamless giving more and never reducing features. (Type: Public)

Book Systems has been very responsive with their service and upgrades addressing issues we have brought to their attention. Before we found them we advocated for Open Source, but now are spoiled by this great product. (Type: Public)

Atrium does what we need it to do and is easy to use. (Type: Public)

Any questions, comments or concerns are responded to in a very timely manner and everyone has been great to work with. We love the system and its ease of use. (Type: Public)

As you can see are very happy with Atriuum. (Type: Public)

I don't know what Discovery Interface is or Open Source Ils is. I looked it up on google and it looks the same as what I have so I don't understand the difference. I can't afford a public library software that would be in the 10's of thousand so we have to go with the cheep ones. That are really for schools not public libraries. (Type: Public)

The pricing is an important factor in our decision to stay with Atriuum.Sometimes we have had some slowness issues. We are also happy that they are responsive to feature requests. (Type: Public)

All questions and concerns were given immediate attention and we could not have been treated better. (Type: Public)

Don't know what an open source ILS is. (Type: Public)

Robust reporting but would like more training. (Type: Public)

I was asked to Beta test the latest version of Atriuum. Unfortunately I did not find many upgrades that benefited out library. (Type: Church)

Overall we are pleased with atrium. I am sure there are things that we need to be addressed but that will be in the future. (Type: Public)

We switched to Atriuum two years ago and are extremely pleased with operation and customer support ! (Type: Public)

ILS