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Statistical Report for Apollo


2017 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction80 1 2 4 18 55 98.549
ILS Functionality79 1 1 10 27 40 98.309
Print Functionality80 2 1 2 1 3 3 18 50 98.119
Electronic Functionality79 1 1 2 1 8 26 40 98.159
Company Satisfaction80 2 4 15 59 98.599
Support Satisfaction79 1 1 4 10 63 98.619
Support Improvement76 1 1 2 14 2 5 13 38 97.579
Company Loyalty79 1 1 1 2 4 8 62 98.529
Open Source Interest79 41 5 13 4 6 5 2 1 2 01.670

CategoryTotalYespercent
Considering new ILS82 00.00%
Considering new Interface82 11.22%
System Installed on time?82 7692.68%

Average Collection size: 34540

TypeCount
Public76
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00072
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 1 1 2 5 23 70 98.509
ILS Functionality103 1 1 1 3 6 31 60 98.339
Print Functionality103 1 1 2 1 6 23 69 98.429
Electronic Functionality103 3 3 2 10 25 60 98.139
Company Satisfaction102 1 2 1 1 2 17 78 98.549
Support Satisfaction102 1 1 1 1 2 2 14 80 98.479
Support Improvement98 2 1 1 3 15 8 16 52 97.599
Company Loyalty102 4 1 3 1 4 1 19 69 98.079
Open Source Interest102 44 17 10 5 14 6 1 1 1 3 01.821

CategoryTotalYespercent
Considering new ILS106 10.94%
Considering new Interface106 10.94%
System Installed on time?106 10296.23%

Average Collection size: 32330

TypeCount
Public106
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00095
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2015 results according to the type and size of the library.

ApolloallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1108.63 0001108.630000
ILSFunctionality1098.48 0001098.480000
PrintFunctionality1108.54 0001108.540000
ElectronicFunctionality1058.17 0001058.170000
SatisfactionCustomerSupport1098.78 0001098.780000
CompanyLoyalty1088.38 0001088.380000



2015 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 7 23 79 98.639
ILS Functionality109 1 2 7 33 66 98.489
Print Functionality110 1 1 2 5 23 78 98.549
Electronic Functionality105 2 1 2 4 9 23 64 98.179
Company Satisfaction110 1 4 18 87 98.729
Support Satisfaction109 5 14 90 98.789
Support Improvement105 2 16 2 5 17 63 97.989
Company Loyalty108 3 1 1 1 2 1 16 83 98.389
Open Source Interest104 53 11 11 9 5 6 2 3 4 01.720

CategoryTotalYespercent
Considering new ILS113 43.54%
Considering new Interface113 32.65%
System Installed on time?113 10693.81%

Average Collection size: 29898

TypeCount
Public113
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,000101
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction73 1 6 19 47 98.529
ILS Functionality73 1 2 5 32 33 98.298
Print Functionality73 1 2 3 19 48 98.519
Electronic Functionality70 1 2 2 5 22 38 98.279
Company Satisfaction73 1 4 17 51 98.609
Support Satisfaction72 1 1 1 15 54 98.649
Support Improvement71 1 3 8 3 2 16 38 97.859
Company Loyalty72 1 2 12 57 98.719
Open Source Interest70 34 10 7 2 8 5 1 1 2 01.711

CategoryTotalYespercent
Considering new ILS74 00.00%
Considering new Interface74 00.00%
System Installed on time?74 7195.95%

Average Collection size: 25299

TypeCount
Public74
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00067
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 14 36 98.549
ILS Functionality54 1 1 4 17 31 98.419
Print Functionality53 1 3 15 34 98.559
Electronic Functionality53 1 1 9 8 34 98.309
Company Satisfaction54 1 2 8 43 98.709
Support Satisfaction54 1 1 9 43 98.729
Support Improvement53 1 11 3 6 32 97.859
Company Loyalty53 1 1 1 8 42 98.589
Open Source Interest52 25 6 5 5 5 2 1 1 2 02.041

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 54100.00%

Average Collection size: 30980

TypeCount
Public54
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00046
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
ILS Functionality114 2 15 27 70 98.459
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11496.61%

Average Collection size: 25686

TypeCount
Public118
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,00099
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
ILS Functionality52 1 3 1 17 30 98.389
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%

Average Collection size: 32723

TypeCount
Public53
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00046
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%

Average Collection size: 30799

TypeCount
Public84
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00078
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%





2008 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%





2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%




2017 : gen: 8.54 company 8.59 loyalty 8.52 support 8.61

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments

Biblionix continues to exceed the already high expectations they've set. They are extraordinarily response to requests for help and ideas for enhancements. (Type: Public)

We are not using everything that Apollo has available for us. We also think their customer service is just outstanding. We can suggest improvements to the way we want things to work and they will work at providing that for us. (Type: Public)

Biblionix is receptive to recommendations, has amazing customer service and offers great assistance on the rare occasion that it is necessary. (Type: Public)

We were previously using Koha as our ILS but found it too cumbersome for our small library. We have since migrated to Apollo by Biblionix and couldn't be happier! Apollo does everything we need it to do without being overwhelming or time consuming. It is very intuitive and very easy to learn. The support is also amazing! Very quick to respond and the people who work there are easy to deal with and super friendly! Both our staff and patrons love Apollo! We would highly recommend Apollo to anyone looking for a new ILS! (Type: Public)

We are absolutely thrilled with Apollo! Migrated over in September of this year. Easy migration, great experience! This is saving our staff a huge amount of time by automatically sending emails for overdues and reserves. (Type: Public)

Biblionix is constantly working to add features to an already good product. For example the newest feature is the ability of the system to send automatic texts for renewals and reserves. Also we are able to use the system for patrons to text us questions. Also I appreciate the ease that the system handles the Texas ILL system.I would never switch vendors. (Type: Public)

The customer service from Biblionix is outstanding - the best we have ever received in the 30+ years I've been at the library! The product is superb and continually evolves to be even better. (Type: Public)

Open source, especially Linux based not an option. We use as many cloud-hosted services as possible, as we don't have any on site tech support. An open source cloud-hosted option would always be considered. (Type: Public)

Very pleased with how simple and efficient Apollo works. Would highly recommend it. (Type: Public)

Since migrating to Apollo in May 2010, we are still very happy with Apollo by Biblionix! It is affordable and suits our needs as a small library. We also are pleased with the customer service and continual free, all inclusive, ILS updates. We highly recommend Biblionix to other small/medium-sized libraries looking for a budget-friendly ILS that boasts top-tier web hosting and ease of use. (Type: Public)

Received a 5 on customer support better or worse because customer service has always been outstanding and it did not get worse and I cannot think of how it could get better. (Type: Public)

We have been loyal Biblionix customers for seven years. their customer service is exceptional, and they have a great track record for implementing customer suggestions. We are in the process of forming a user group for them. their acquisitions module is the only piece that keeps them for serving all our needs. (Type: Public)

I'm a new staff person at [...] and have worked with a variety of different ILS systems in the past. The staff are very happy with Apollo. Having used other systems, I know there are a larger variety of options that could be available. (Type: Public)

We absolutely love Biblionix! I have worked here at the library now for 12 years! we have been through at least 3 ILS systems and Biblionix has been by far the BEST and easiest to work with! (Type: Public)

We continue to be impressed with Biblionix's responsiveness to ours and other customers' needs. (Type: Public)

Apollo is an outstanding product and the customer service provided by Biblionix is equally wonderful. We are only migrating to SirsiDynix because we received a grant that will allow us to join the the [...], which will connect us to the larger public and academic libraries in the state, giving our patrons ready access to millions of titles. (Type: Public)

[...] (Type: Public)

We have used Apollo by Biblionix for seven years now. Clark Charbonnet and his son have done an excellent job of keeping up with new innovations, and I must say they install updates well ahead of other automation systems. We are very pleased and have recommended their company to other libraries as well. (Type: Public)

Apollo is great. I see little reason to mess with what works so very well. (Type: Public)

We are very satisfied with Apollo. (Type: Public)

We are very happy with the Apollo system from Biblionix. Their customer service is excellent. (Type: Public)

We've had exceptional service from the Apollo Biblionix team and are absolutely enjoying their seamless product! They make our job so very easy. (Type: Public)

We began using Apollo in 2008. From the beginning, Clark and his staff have always been helpful and responsive regarding any questions or concerns we might have. They are continually providing new and/or update services. We particularly appreciate the fact that the database is stored off site. Thanks - (Type: Public)

There are things I would change about Apollo (i.e. generating lists to pull for displays, etc.) and I think that the interface is very clunky and needs an upgrade-it looks old and dated and it just needs to be cleaner. I love the customer service and they are responsive to librarians, they really listen to them. (Type: Public)

The experience with Apollo has been absolutely amazing. Working with their tech team during the migration process, was a dream. Any questions that I've had have been promptly answered. Handling overdues is quick and extremely efficient with the different stages and the ability to electronically cross off items on the list while checking shelves. They've rolled out new features -- one of which makes our interlibrary loan experience go much more smoothly. The ability to search our holdings for Accelerated Reader items, by point level, has been praised by not only our library staff, but patrons, too. We're extremely satisfied with Apollo and will continue to sing their praises. (Type: Public)

We just migrated to Apollo at the end of the year and are very pleased with the company and feel that the system is more efficient. We love the single sign in interface through the catalog (as do our patrons). We will soon have all neighboring libraries also on this system so that our patrons can search the nearest 5 libraries instead of just our library. I'm finding the report functions harder to use. This may be because I'm unused to them but they seem to always need an extra step compared to our former system (Atrium). (Type: Public)

Apollo automated system was implemented in 2015 - library was closed in 2014 and previously used TLC system. Apollo is a perfect fit and is extremely user friendly. Patron and staff are completely satisfied with the ease and use of this system. (Type: Public)

Very user friendly and adaptive to our needs. (Type: Public)

Regarding the questions about whether the the customer support has gotten better or worse for this ILS company, my answer is to reflect that it hasn't changed. Biblionix already gives excellent customer service and has since the system was acquired. So, there hasn't been any improvement because it has always been the best. (Type: Public)

We have been pleased with Biblionix and their APOLLO software since we first began dealing with them. They are truly interested ONLY in small and medium-sized public libraries. Their troubleshooting is in-depth and very thorough. They are responsive to customer comments and requests. (Sometimes making changes immediately!) The software, itself, allows us to do exactly what we need it to do (and some things we love, but didn't know we needed!) (Type: Public)

Biblionix responds promptly to any questions or requests for changes to the ILS that we make. There are some improvements that we'd like to see to make it easier for our volunteer staff. Clark Charbonnet and his staff are always willing to consider and act on our suggestions and requests. (Type: Public)

Te only thing I do not care for is the new Book catalog system. It is hard for our patrons to follow. I am always having to help them find a book because the new system doesn't explain it self well. (Type: Public)

While Biblionix Apollo is not pretty, it is functional for its purpose, which is to serve small and medium-sized public libraries. The support team is responsive, and updates happen regularly throughout the year. There are some functions that are not as easy to use as our previous ILS, which was InfoCentre. Creating bibliographies is not as easy as InfoCentre was for example. (Type: Public)

ILS