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Average responses by Category (2010 - 2015)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '200000') (CollectionSize < '1000001') (2015)

Year OCLC WMS Symphony Voyager Alma Horizon Millennium ALEPH 500 Sierra
2010-- 6.17 5.87 -- -- 6.77 6.48 --
2011-- 6.08 5.81 -- 6.30 6.40 5.83 --
2012-- 6.54 5.63 -- -- 6.03 5.80 7.64
2013-- 7.00 6.11 -- -- 5.27 6.43 6.40
20147.25 6.97 5.85 6.50 5.82 5.57 6.16 5.64
20157.10 6.94 6.20 6.17 5.67 5.47 5.00 5.00

Threshold: 10. Number of required responses for product to be included in the analysis.

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