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Average responses by Category (2007 - 2015)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (2015)

Year OPALS AGent VERSO Koha (BW) Library.Solution Koha OCLC WMS Symphony Horizon Alto Alma Polaris Voyager ALEPH 500 Sierra Millennium
2007-- -- -- -- -- -- 5.52 5.70 -- -- -- 4.77 4.67 -- 6.37
2008-- 7.58 -- -- -- -- 4.81 5.07 -- -- -- 5.64 4.96 -- 6.35
2009-- 8.07 -- 7.00 7.64 -- 5.73 5.58 -- -- -- 5.71 5.80 -- 6.55
2010-- 8.36 -- 7.30 -- -- 5.62 5.44 -- -- -- 5.74 5.96 -- 6.75
2011-- 8.62 -- 7.82 6.85 -- 6.06 6.52 -- -- -- 6.08 5.98 -- 6.54
2012-- 7.86 7.50 -- 7.45 6.80 6.19 6.58 5.40 -- -- 5.54 5.83 7.33 6.35
2013-- -- 7.85 -- 8.38 7.16 6.69 6.47 -- 7.08 6.82 6.00 6.34 6.59 5.93
2014-- -- 7.26 8.00 7.36 7.30 6.58 6.57 6.67 6.42 7.50 5.92 6.43 6.10 5.63
20158.67 8.33 7.81 7.36 7.25 7.12 6.87 6.77 6.50 6.38 6.09 5.99 5.80 5.26 5.19

Threshold: 10. Number of required responses for product to be included in the analysis.

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